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Leoforos Kallitheas, Koskinou, Kallithea 85100 Greece
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Traveler (146)
Room & Suite (22)
Pool & Beach (11)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
Updated 03/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 6 hotels in Koskinou
Location
5.0
Cleanliness
2.7
Service
2.4
Value
2.7
On the beautiful island of Rhodes, situated at the crossroads between East and West, stands the stunning Helea Family Beach resort. This modern hotel complex, surrounded by the sea and suffused with the fragrance of its gardens, promises a holiday like no other. Relax in elegant and romantic surroundings, sample local delicacies while enjoying a dazzling view of the sea, enjoy the beach and sporting activities, pursue some of the countless opportunities for entertainment and enjoy an unforgettable summer on a dream-holiday at the Helea Family Beach resort.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Mini golf
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Executive lounge access
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Russian, German, Greek and 1 more
65Reviews15Q+A8Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Pål Sverre L wrote a review Yesterday
1 contribution
Thanks for an excellent stay from 18/9 for a week. We thought the hotel offered excellent service, varied and good buffet with lovely facilities. We didn't eat at the restaurants this time. Considering the hotel was almost newly opened with a new name, staff and new owners (?) we think most things went smoothly. We stayed at the same Hotel twice in 2019 and were excited about this now! We were especially lucky due to upgrading to "all incl." certainly for practical reasons, but great for us :-) We hope to be able to spend a holiday here again next year! Good luck in the continuation! PS! One piece of advice in the end is not to supply towels before the used towels are returned, because some guests occupied more sunbeds than they needed! We got new towels every they delivered at the room. And also for environmental reasons that this is not the right thing to do!
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Samantha E wrote a review Oct 3
10 contributions
+1
We returned from a week's stay at Helea yesterday and our experience was fantastic. We were upgraded from a double swim up room to a family swim up suite on arrival and it was really lovely. We recieved amazing customer service from all staff at all times. Food was great, especially the Latin American alacarte restaurant and the snack bar had some delicious burgers, waffles and milkshakes. The bar staff were so friendly and made the best cocktails. The beach was like a bath with comfy sunloungers. Escape room was fun too. Such a relaxing holiday in a beautiful setting and would 100% recommend. The bus stop is just down the road and was super easy and cheap to travel around visiting all the beautiful places Rhodes has to offer, Anthony quinn Bay is stunning and a must if you visit this beautiful island! We will definitely be back!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded yesterday
Dear Samantha, Thank you very much for taking the time to write a review on your recent stay at Helea. We are delighted to read that you had an amazing holiday experience. We hope your next stay with us is just around the corner. Kind regards, Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lenny Kolbe wrote a review Sep 2022
1 contribution
We had an excellent stay at the hotel.We booked half board and were upgraded to all inclusive which was a great surprise!Most of the staff is trying to be helpful but the service could be better especially at the beach and main restaurant.We must give a special mention to Christine, she was just amazing and we want to thank her for looking after us throughout our whole stay!!!
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 1 week ago
Dear lennykolbe, Thank you for your candid review and for choosing Helea. Your feedback is valuable to us as we strive to improve our services and ensure an outstanding holiday experience. We are delighted to read that despite a few hiccups in our service, our staff member, Christine, made your stay pleasant. We look forward to welcoming you back in the near future. Kind regards, Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
תאתא - TaTa wrote a review Sep 2022
Tel Aviv, Israel1 contribution1 helpful vote
We arrived at the hotel on Friday morning, knowing that the restaurants located in the hotel are part of the all inclusive, we were told that it was fully booked until the end of our stay at the hotel. We got a room with a view of the road. We have been to Rhodes 8 times, this is the worst hotel we have been to. Engaging in conversation with the management instead of enjoying.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 1 week ago
Dear Tatatelaviv, Thank you for your review and for choosing Helea. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Your feedback is valuable to us, as we strive to improve our services and ensure an outstanding holiday experience. We hope to welcome you back in the near future. Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nic wrote a review Sep 2022
Durham, United Kingdom1 contribution
+1
Yes this hotel only opened in July 2022 and maybe had teething problems due to the low ratings. We came here after walking out of another hotel which was run down and claiming to be 5 star. After having stayed in some of the best 5 star hotels all over Greece. We were left to find accommodation ourselves and got no help from loveholidays. We got here 3 days into our 10 nights stay and everyday this hotel has overwhelmed us with its amazing receptionists that upgraded our room to a swim-up pool and board basis to all inclusive as we had already spent £3300 on the last hotel. There’s modern nightly entertainment, pool area is kept spotless the rooms are very comfortable with clean towels and bedding every 2 days. The Peruvian restaurant opened last night 23rd September, the food was amazing! as is the Greek and Italian restaurant. The buffet restaurant is exceptional clean!! With a wide array of choice there’s no waiter service in this restaurant. They have very modern tea/coffee machines and if you want bottled water with your meal just ask the staff. Their sister hotel is next door again just opened this year, you can use their service at extra cost but why you would leave this beautiful hotel. We will definitely return to this hotel. Room 4015.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: There is no shortage of sun lounges. Eat at the Greek and Italian for lunch no extra if you’re...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 1 week ago
Dear guest, Thank you for your review and for choosing Helea. Your positive feedback is the best reward for us! We are delighted to read that our facilities and the service offered by our staff made your stay pleasant. We look forward to welcoming you back in the near future. Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna C wrote a review Sep 2022
1 contribution2 helpful votes
We had an excellent stay at the hotel! The hotel looks great, I think it was completely finished,there were some workers on-site that won’t affect your stay. A big shout out to CHRISTINE who welcomed us in such a way that immediately made us fell at home! She also decorated our room for our honeymoon in the best way that we could asked for! She is exceptional in making people happy!!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 1 week ago
Dear Anna Amalie, Thank you very much for your kind review and for choosing Helea. We are delighted to read that you enjoyed your stay with us. We'll make sure to forward your kind words to Christine, who will be very pleased to learn she made your honeymoon extra special. We look forward to welcoming you back in the near future. Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
שלמה wrote a review Sep 2022
4 contributions
On September 19, 2022, I arrived at the Helea Hotel in Rhodes. From the moment of meeting the staff at the reception, my wife and I got a great feeling. The room is of a very high standard, as well as the restaurants, the facilities and everything the hotel provides. The level of cleanliness throughout the hotel is excellent, which indicates a high level of management and skilled staff. I understood that the hotel underwent a thorough renovation which was recently completed. The site is suitable for families with children, at the same time, suitable for adults. The large space allows everyone to enjoy their stay. Another advantage is the beach next to the hotel with calm water, umbrellas and armchairs. Swimming pools around, splash area and more. In conclusion: wholeheartedly recommend.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 1 week ago
Dear guest, Thank you for your kind review and for recommending Helea. Your positive feedback is the best reward for us! We are delighted to read that our resort's facilities and the service offered by our staff made your stay pleasant. We hope to welcome you back soon. Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guaranis T wrote a review Sep 2022
Denmark30 contributions7 helpful votes
+1
What an absolute amazing experience we had. We stayed for a week, the second week of September, weather was hot and perfect, but I want to focus on the hotel staff, and in one word AMAZING! Everyone attentive, cordial, welcoming, helpful and most importantly FRIENDLY. I felt at home for the week. Sia, our lovely waitress was extremely nice and attentive. Food was excellent, fresh and many dishes to choose from. The hotel itself, clean, organized and lots to do’s during the day. Wish I didn’t have to leave. I would absolutely give them 6 stars 🤩
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 2 weeks ago
Dear guaranist , Thank you for taking the time to review your stay with us and for recommending Helea. We are very pleased to hear that the service offered by our staff and the resort's facilities made your stay pleasant Looking forward to welcoming you again in the future. Kind Regards, Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victoria Wiklund wrote a review Sep 2022
1 contribution1 helpful vote
Travelling with a wheelchair is often a challenge, its not easy to find a suitable destination or hotel...and we took a chance on this newly built hotel...and we are NOT sorry! When we arrived and noticed that the room we booked was too small for a wheelchair we got a complementary upgrade on our room so my mother could have more space to move around. The superhero Christine at the front desk offered us a SPA treatment and sent us a lovely present up to our room to apologize - even though they did nothing wrong. All of the staff was making sure we didnt miss or lacked anyting, several times a day during our whole stay, everyone was super helpful with big or small things. Their guest relation manager (?) Giannis is another star at this hotel who made our stay a lot better thanks to his problem solving skills and friendly personality. The service at Helea overall is on TOP, the cleaning staff, the reception, maintenance, the restaurant staff and OF COURSE the entertainment crew at the hotel! The super duo Alex and Niklas is every guests favourite, especially the young ones. They go out of their way all day and night to offer a good time with pleeeenty of activities. Everything here is a 5 star. The buffet is a lot - and amazing. There is plenty to choose from for everyone, my only complaint is that I cant fit in my pants anymore due to all the desserts... The hotel itself is picture perfect, a dream for influencers, couples and groups or anyone in the need of serenity, peace and luxury. Its truly an escape from stress. And with a whole waterland and playland its also a place for families. Children are very welcomed and greeted kindly by the staff. This hotel deserves every star they have. And at last, the co manager is not to bad either, if you do like tall, dark and handsome men of course. We will be back for sure. /Victoria Wiklund, Christina Wiklund, Sweden 🇸🇪
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 2 weeks ago
Dear Victoria & Christina Thank you for choosing Helea for your vacation and for writing a detailed review regarding your stay. We are happy to read that you enjoyed our resort and we appreciate your kind words regarding our staff and premises. Looking forward to welcoming you again in the future. Kind Regards, Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick P wrote a review Sep 2022
Retford, United Kingdom8 contributions13 helpful votes
I usually only comment on Tripadvisor for very good or very poor travel experiences (elements of the latter though). Helea Family Beach Resort Hotel (HFBRH) is neither good nor bad. I am guessing the occupancy was approximately <10% at the start of our stay, so our expectations for great service were high!!  We are disappointed that several of the advertised amenities (at the time of booking) are not open (mainly the beach restaurant and bar). There is also construction work taking place throughout the day (some days were very noisy). The beach bar would have gone some way to address the poor amenities on offer at night. We stayed here All-inclusive (Ai) for 10 nights. We have probably stayed in approximately 40 Ai hotels over the last 30 years. This hotel has the worst AI ordering system out of the lot of them! You are constantly having to give your room number prior to ordering anything. Anyone with children who want to have a little independence getting their own food or drinks, avoid this hotel. We have never experienced a Ai system that is so inefficient and frustrating for guests. It will pay the hotel management 5 minutes of their precious time to observe the Street Food/ice cream/pool bar, to see what a shambles it is (as an alleged eco hotel they must go through a tree a day in paper receipts). Drink menus in the bars are confusing and the hotel doesn’t appear to have half the offerings in stock.During busy times the drinks areas are shambolic.  RoomsOk - disappointed there is no tea/coffee making facilities nor iron. Something we expect from a Hotel advertising to be 5 star. But comfy and clean. Shower leaks into the bedroom that could cause slip hazards.  Pool and beach areas.These are very good and will only get better when the hotel is completed. We have never been as comfy on the loungers, during any other hotel stay. However little to no pool-side drinks service, something we always get at other 5 star hotels. The sun loungers/beds/bean bags although new, are starting to need a clean. FoodTo be fair (other reviews highlight this as poor) we felt this was good. Surprised that there is no beverage table service and you have to get your own drinks. A bit shocked several nights when we were told after 20:00hrs white wine had run out! We ate at the themed restaurants at night and enjoyed our meals.   StaffA new hotel so presume the staff are still gaining experience. Staff are mainly friendly, but feel that there is a complete lack of any guidance, leadership and have to make it up as they go along. Staff in the themed restaurants were very good. Evening entertainment and drinksFor this you only have the Soroni bar. This is bad and I mean bad. This has the Ambience of a Doctors waiting room or a school dinner hall! Let’s move a few tables and you now have an entertainment area for the acts to perform! You must feel a bit sorry for the acts who perform here! This element of our holiday, we felt very let down. I’m guessing the management wants you in your room for 21:00. No alternative areas to sit and have a drink. Very disappointing and spoiled our holiday. It was announced the entertainment team would be having a night off on Monday and no other provisions planned.The hotel does not communicate with  their guests about upcoming entertainment acts.I am guessing the hotel is haemorrhaging Money with its occupancy levels and as the result, guest experience budgets are cut. Thank god we could stream Netflix in our and thank you hotel management for this. It was just what you wanted for your first holiday post COVID for three year.  Would we stop here again? The hotel will have good amenities, however when we book a Ai 5 star hotel we expect a 5 star package. This hotel has at best only provided us with a 3 star holiday (we have stopped in 3 star hotels that have been better). The hotel probably needs a large travel agency to come in and advise. With change it could make a great hotel, but I think it will take a year of mixed reviews and a sacking or two to achieve this! Premier drinks were also promised in our package however these were selective drinks on the menu and identified with a star. We only were told this on day 5. God the evenings facilities were poor, so probably best avoid this hotel if you don’t want to go back to your room after Dinner or play cards!
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ella Resorts, Owner at Helea Family Beach Resort
Responded 2 weeks ago
Dear nickpY576NZ, We are sorry to hear that our services did not meet your expectations. Thank you for taking the time to share your thoughts with us, as we strive to improve our services and ensure an outstanding holiday experience. Looking forward to welcoming you again in the future. Kind regards, Helea Family Beach Resort team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$124 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aldemar paradise mare hotel kalithea, aldemar paradise royal mare kalithea, aldemar paradise royal mare hotel, aldemar paradise royal mare rhodes
LOCATION
GreeceSouth AegeanDodecaneseRhodesKallitheaKoskinou
NUMBER OF ROOMS
550
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Frequently Asked Questions about Helea Family Beach Resort
What are some of the property amenities at Helea Family Beach Resort?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Helea Family Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Helea Family Beach Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Helea Family Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Helea Family Beach Resort?
Conveniently located restaurants include Ouzokamomata Tapas, Antonio Pizza Pasta, and Christos Family Taverna.
Are there opportunities to exercise at Helea Family Beach Resort?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Helea Family Beach Resort have airport transportation?
Yes, Helea Family Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Helea Family Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Helea Family Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Helea Family Beach Resort?
The staff speaks multiple languages, including English, German, Italian, Russian, and Greek.
Are there any historical sites close to Helea Family Beach Resort?
Many travelers enjoy visiting Street of the Knights (3.3 miles), Fortifications of Rhodes (3.4 miles), and Mandraki Harbour (3.7 miles).