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Mercure Koh Samui Beach Resort

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Mercure Koh Samui Beach Resort
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323 Reviews from our TripAdvisor Community

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Yorkshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

Breakfast & resort were ok. Room was nice. Some staff were happy to help however one staff member (kuad) was miserable & lazy. Made our experience less enjoyable & therefore we ate out for every meal.

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Helpful?
Thank Jessica C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback...

Bangkok, Thailand
Reviewed 2 weeks ago

Beach front Hotel, Located on Lamai, Excellent view from the room balcony, Rooms are big and spacious, Swimming pool is center of attraction, Food quality is at its best and staff at the hotel are very welcoming

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Helpful?
1Thank ajay24arti14
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Reviewed 2 weeks ago via mobile

Stayed here for a week with my mum and sister and was just fantastic. Every single staff member was super friendly and extremely helpful. Beautiful rooms with the beach and pool just feet away from your front door. Thank you to all the staff for making our stay so wonderful. I will definitely recommend the Mercure and will be staying...

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Helpful?
Thank Ella d
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Wroclaw, Poland
Reviewed February 16, 2017

This hotel is perfect for people who want to rest in peacefull and calm area, without city center around. First of all we were informed about overbooking which is very strange, and our rooms weren't avaiable at the time of arrival, but! hotel gave us free-of-charge upgrade to seaview-villa. :) Rooms are tidy, and cleaned everyday. If something is missing...

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Helpful?
Thank MrSakeSake
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed January 10, 2017

I loved this Hotel. The staff were so helpful & friendly & spoke great English. It's expensive but I feel that it's value for money. The Room was huge, the food in the Restaurant was really nice & it was a really nice vibe there. They offer free buses to Lamai centre a few times a day. The pool is...

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Helpful?
1Thank Michelle C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Michelle, Thank you for spending your time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities, food and our staff hospitality. We are very happy to hear that our effort are appreciated. We look forward to welcome you again...

Roma
Reviewed January 4, 2017 via mobile

Really far from anything. No beach. No spa, just two woman. Staff unfriendly. Old room(raining inside the our room). A lot of chucaracha. When i took a taxi alone i spent 500 bath, with the hotel 700. Believe me, don't go.

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Helpful?
Thank Tommy83Roma
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, thank you for your review on tripadvisor. Our resort is located in south of Lamai Beach, 2 Km away from Lamai Center. We do provide complimentary scheduled shuttle service to Lamai Center 5 times per day, depart from hotel at 11:00AM, 02:00PM, 05:00PM, 06:00PM and 07:00PM, return to hotel at 02:15PM, 05:15PM, 06:15PM and 07:15PM. At the...

Reviewed December 24, 2016

We had a memorable stay. The hospitality was of highest standard. All the staff members were very helpful. Rooms were nicely maintained with lovely sea view. Will recommend it to all my friends, who plan to visit Ko Samui.

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Helpful?
Thank Neeta C
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Khun Neeta, Thank you very much for spending your valuable time reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying your stay in our Sea View Room and our staff hospitality. We hope to welcome you again in the future.

Prague, Czech Republic
Reviewed December 21, 2016

Positive : staff very nice, cleaness, location, discounts at the pool bar (cocktail of the day, happy hours, etc.) Negative: The breakfast when you come after 9 AM nothing is left to eat except eggs -at 6am, you can have a good breakfast, but the issue they never refill something when it is consumed..-, never try a banana milk shake...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank friday245
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Thank you for reviewing our beach resort on Tripadvisor. It's been a pleasure to know that you were enjoying with our staff hospitality and promotion including the location and the cleanliness. For the below points raising up, I will look into it closely and work with my team to make sure that those points are taken care...

Brighton, United Kingdom
Reviewed November 12, 2016 via mobile

If your looking for a hotel bang on the beach. This is it. Literally 3 steps from the pool which is also lovely. Rooms are fine, had no problem with them at all. Had good English to channels for when you just wanted to relax for an evening listening to the waves break on the shore. Hotel also provides restaurant,...

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Helpful?
1Thank charlottefalk
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Charlotte, Firstly, thank you for spending your time reviewing our beach resort on tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities and the sound of the wave which can be hear from guest room's balcony. We look forward to welcome you again in...

Ko Samui, Thailand
Reviewed October 10, 2016 via mobile

Had a great stay at this lovely hotel.... Stayed in one of the villas fabulous view clean & everything you need in a hotel room. Breakfast was nice loved the great coffee machine nice touch to get a good coffee or hot chocolate etc. Egg station excellent brilliant to be able to get any eggs of your liking. Pool area...

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Helpful?
Thank Maza09_13
Nathakan T, General Manager at Mercure Koh Samui Beach Resort, responded to this review

Dear Valued Guest, Firstly, I would like to say thank you for spending your time to review us on Tripadvisor. It's been a pleasure to know that you were having a wonderful time at Mercure Koh Samui Beach Resort enjoying our hotel facilities, services, variety of our breakfast and the coffee machine. We look forward to welcome you again in...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 

Additional Information about Mercure Koh Samui Beach Resort

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Fenix Beach Resort Samui)
Location: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Price Range: $56 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Samui Beach Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Mercure Koh Samui Beach Resort Ko Samui/Lamai Beach
Hotel Style:
#12 Luxury Hotel in Lamai Beach
#16 On the Beach Hotel in Lamai Beach
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Koh Samui Beach Resort staff and other travelers.
3 questions
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Questions? Get answers from Mercure Koh Samui Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms with Sea View or Villas with privacy are the best”
 of 5 bubbles ajay24arti14, 2 weeks ago | Read review
“Sea view is definitely the way to go”
 of 5 bubbles vicpea, May 7, 2016 | Read review
“ask for a room on the main building premises overlooking the pool.”
 of 5 bubbles ganzm87, Mar 21, 2016 | Read review
“Beach Facing as well as Pool Facing”
  • Pool View from Room
  • View from Room
  • View from Room
  • Bedroom
  • View from Room - Pool View
 of 5 bubbles brillianar, Oct 26, 2015 | Read review
“Sea view is really nice”
  • sea view (really nice, especiallly in the evening)
 of 5 bubbles H2184WSstefanm, Oct 20, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question