Avra Imperial Hotel
Kolymbari, Platanias, Crete 730 06 Greece
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About
#4 of 15 hotels in Kolymbari
Location
4.0
Cleanliness
4.6
Service
4.4
Value
4.3
Travelers' Choice
Located next to the beautiful beach of Kolymbari, awarded with the EU Blue Flag, situated within 65,000m² of fragrant lush gardens and glistening waters, Avra Imperial Hotel boasts 328 luxurious rooms and suites and a wide range of top class facilities including impressive swimming pools, five excellent restaurants and four vibrant bars, sports & leisure facilities, crèche & children’s club, shops, a rejuvenating and uniquely designed spa and unrivalled conference center facilities. Overlooking the resplendent Cretan sea, in an oasis of sumptuous comfort and blissful harmony, Avra Imperial Hotel will undoubtedly become your own sophisticated paradise of relaxation during your vacation in Crete.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Boating
Game room
Hiking
Horseback riding
Snorkeling
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Babysitting
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Chapel / shrine
Concierge
Convenience store
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Additional bathroom
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Sofa bed
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Russian, German and 4 more
Location
66Somewhat walkable
Grade: 66 out of 100
24Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Kolymbari, Platanias, Crete 730 06 Greece
Name/address in local language
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One of the best 5 Star hotels I've been to. Staff excellent, went Al choice of premium brand drink better than expected. Lunch my 🐠 was over cooked but was replaced with a smile 😀 and was just right. I'm not a large guy about 5ft 11 and 14 stone but when I put the supplied dressing gown on it didn't wrap around fully and left a gap.There were 2 in the room but the other one was the same. Told reception who arranged another gown but it was the same as the other 2.Reception said one size fits all,it became a running joke. Excellent location close to shops and small marina, Weather not great so some facilities closed like the beach but didn't spoil the holiday. Would visit Avra again, couldn't fault it. Went to Chania very expensive government tax of 24% on food and drink.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Not so much a tip but I gave 4 for value not against the hotel but TUI and all travel agents who...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Big hotel with high standard. All inclusive really is all inclusive, incl room service and a la carte, wine list and all the bottles/brands in the bar. High cleanliness both in rooms and grounds. Rooms correspond to website descriptions and pictures None of the pools are heated, so a bit refreshing… this time of the year (Oct) the sea is warmer. Snorkling from beach is good. Octopus and old amphora. Big praise of Avra Seaside team. Best food and best atmosphere of friendliness and service. Some minor food prep issues experienced in restaurants are enough to drop a star, so full score.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Public bus transport right outside the hotel to Chania, which is worth a visit.
Kolymbari is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 4 weeks ago
Greetings from sunny Chania, We would like to express our gratitude for your recent stay at Avra Imperial Hotel and for sharing your wonderful review. We are delighted to hear that you enjoyed your accommodations, meals at our main restaurant, housekeeping, and service. Your kind words have undoubtedly made our team feel honored and proud to have contributed to making your stay special and memorable. Thank you for recommending our hotel to other travelers, and we look forward to welcoming you back soon. Sincerely, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautifull resort, bery nice pools and lovely sea-side restaurant/bar with very friendly service. I also liked the fact that not only the local drinks are included in the all inn. Some really nice rums, whiskys and gins are also included. We had a very relaxing experience!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The restaurant reservation system needs some work
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Love the hotel and the people there! We had an amazing time😍 very clean, good located and beautiful hotel! on rainy days we went to the wellness area. Also the treatments we booked like massages were amazing! the breakfast was really good and a lot of different choices! i can fully recomed the hotel and i'm looking forward to my next stay in Avra
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 1 week ago
Dear Natalija I, Thank you for your choice of Avra Imperial hotel during your visit to Crete and for sharing your experience on TripAdvisor. We are delighted that you have enjoyed our hospitality and experienced excellent service from our efficient team. Our staff takes great pride in providing exceptional service, making every guest feel valued, respected and well cared for. The entire team at Avra would like to express our sincere appreciation for your kind review, and we all look forward to welcoming you back soon. Best regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An amazing hotel and so are the staff. As soon as we arrived we were made very welcome. Throughout our stay Kristina, Vicky, Maria and her co-workers met all of our needs. The Service was friendly, fast and done very professionally. They went out of their way for my birthday surprise requested by my daughters. The staff is really incredible! Always a smile on their faces, it seems they do love their jobs. Zoe and Kalia from the travel office were extremely helpful to get us on a boat trip at short notice. The hotel itself is very clean, and well taken care of. The Spa area is great but I would have preferred more saunas to choose from. My massage therapists Sofia and Janis were perfect and were able to help me with my problem. The only criticism I have is that the music in the spa was too loud for my liking. It did not feel relaxing. The breakfast buffet also was truly amazing. Anything, everything – wow! All in all we had a very pleasant stay and I had a nice break from my daily routine. Again a huge thank you to every member of staff for their dedication and hard work. You made a lot of effort to make our stay feel good …
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 1 week ago
Dear Guest, Thank you for selecting our hotel for your stay and for sharing your feedback. We are thrilled to hear that your expectations were surpassed. Our team works diligently to provide exceptional service, so we are delighted to see that you enjoyed your time here. It was our pleasure having you as our guest, and we look forward to welcoming you back to Avra Imperial Hotel on your future trips to Crete. Sincerely, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a perfect week here, although the weather wasn’t too good still had a nice time. The spa is lovely and perfect for a rainy day! We had a deluxe room with a private pool that was lovely. Rooms are kept immaculate by the cleaners .Staff are extremely attentive and very polite.would definitely recommend.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The restaurants along the seafront are very nice, especially mylos top food and great service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 3 weeks ago
Esteemed Guest, Thanks for your valuable feedback on your recent stay at Avra Imperial Hotel. Your constructive comments will help us improve our guest experience. Our team is honored to be recognized in your review. We strive to provide exceptional service to our guests and communities every day. At Avra Imperial Hotel, we take care of our guests. It's this personalized care that sets us apart as one of Crete's distinct hospitality brands. We can't wait to welcome you back and provide the same caring service. Sincerely, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I had a great week's stay at Avra. It was a family trip - myself, sibling and our mother as a milestone birthday treat for her. We loved the hotel! Beautiful modern grounds, very clean deluxe room with a shared pool. Although the pool is shared with the rooms next door, it still felt very private as we often havd the pool to ourselves. Several pools on the premises and pool bars provide lots of places to lounge as well as great restaurant options too. Good cocktails and food! The staff were great, friendly and informative - easy to book excursions on site too. Perfect for a relaxing break but a bit quiet if you'd like evening entertainment/evenings out in a local area, although there are some restaurants within walking distance of the hotel. Overall I'd certainly return and have already recommended this place to others. …
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 5 weeks ago
Dear live_learn_explore Thanks for taking the time to provide feedback on your recent stay at Avra Imperial Hotel. We are delighted to read such a positive review regarding our hotel and feel honored to learn that you had a fantastic time during your stay with us. Our guests' well-being is our topmost priority, and we are thrilled to know that our exceptional team provided you with absolute care during your visit. We appreciate your excellent feedback and rating! Best regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were celebrating our 10 year wedding anniversary and wanted to pick a luxury hotel with some privacy and enjoy our time together (first holiday alone in 14 years!) We chose a room with a private pool and were placed over in block 20 which is over the main road (theres a safe bridge) and the furthest away from the beach etc. The room was lovely and the nearby pool was quiet and had comfy bed loungers. Just a note that this would not ideal for people with mobility issues though. The rooms private pool was great, however the terrace part was shaded by 11am and to sunbathe I had to float about in the pool until that was shaded around 2pm. I would have preferred a room/pool that was in the sunshine for longer like the ones around the main pool but it honestly wasn't a big deal as there are 4 other pools to use also. I'm still glad we opted for the upgrade rather than a room without. We were bed & breakfast, the food was lovely and fresh, we also ate in the hotels restaurants a few times for lunch or dinner and the food was always good. We enjoyed a couples full body massage in the spa which was amazing! The entire spa facility was perfect. It had a little sun terrace outside to sunbathe in too! Probably our favourite part of the hotel was the beach bar and pool and the spa! If you're looking for a lively area, this is NOT the place for you, there were a few restaurants around but is a quiet area. We enjoyed a lovely day out in Chania which was $80 for the taxi (return). We also went to Platanias for a meal out which was livelier and $40 Euros return for the taxis. The main pool was so cool with the glass walls and pool bar, full of instagrammers taking their selfies but why not! Although I do feel a little bit like the 'instagrammers' were given priority of where they could sit at breakfast, we often asked to be seated outside looking over the pool but could rarely get a table out there, they always managed though ;) My one disappointment with this hotel was the facility for late check out. We asked to keep our room for late checkout which was not available (although the hotel did not seem very full.) We were told there is a courtesy room to use, however this turned out to be the pool toilets, there we were lugging our suitcase down to the pool toilets (which are separate Male and Female so difficult with the luggage/wash stuff) and had to shower and attempt to get ready with people coming in and out left right and centre. It was awful! I'm not in anyway a snob but for a 5 star hotel and our special anniversary, I did feel this was unacceptable! It was too hot and sweaty down there, I couldnt get my hair dry... It ruined what would have been a perfect holiday! I went and spoke to the lovely ladies in the spa that allowed me to go into the changing rooms and dry and straighten my hair (as we had the massage there). If it weren't for them I would have left the hotel damp and miserable! This is the one and only change this hotel needs to make - it NEEDS a separate room for people who have late flights to get washed and changed in! Would I return, absolutely - the hotel is amazing, but only if we didn't have a late flight home or could pre book late check out!…
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded Jan 24, 2023
Greetings from sunny Chania, Thank you for staying with us at the Avra Imperial Hotel and for sharing your review. It is wonderful to learn that you enjoyed your accommodation, dining at our main restaurant, cleaning and service. Our staff is honoured by your kind words and thrilled to know they could make your stay special and memorable. We appreciate your taking the time to recommend our hotel to other travellers and we hope to have the pleasure of welcoming you back soon again. Sincerely, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its important to mention that i am not giving this hotel such a low rating due to the hotel facilities but more as a warning to other guests that when you leave the room lock up everything you have of value in the safety box. The facilities in the hotel are great, many nice restaurants and a very nice pool area and very nice staff so nothing to complain about and if it wasent for my experience in the below I would probably not mind staying there again. But the warning is that we experienced that the house keeper stole a 50 eur note from the room and we admit that it laid in the wide open on top of a box of candy but I can’t imagine a house keeper in a 5 Star hotel thinking that this must be a tip for me and just take it? On top of that my bag with my lap top was opened and moved around even though it was inside my suitcase but nothing was missing from the bag though. After that we obviously locked everything inside the safety box. But this was not a one time off experience because the last day of our stay instead of checking out 11.00 and then waiting 9 hours in the lobby for our bus to the airport we rented another room. This room was prepared for new arrivals so cleaning was not necessary for that day and when we looked in the refrigerator apparently someone had forgotten a yoghurt. We didn’t think further about that and went out for lunch and when we came back someone had been in our room and removed the yoghurt? Again lock up all your valuables in that hotel because there are apparently a relaxed attitude about their housekeeping staff and a relaxed attitude about accessing the rooms of the hotel.…
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded Oct 24, 2022
Dear janr I would like to thank you on behalf of our team and appreciate the valuable comments on your recent stay. at Avra Imperial Hotel Constructive feedback empowers the team and works as a driving force to the fulfilment of our vision, towards turning Avra Imperial Hotel to a unique hospitality destination offering personalised experiences in a sustainable, authentic Cretan hospitality and intimate environment“ Reporting challenges on social media does not give us the opportunity to get involved whilst you are in resort and limits you from privileges that could evolve your experience. To serve guests efficiently, a management team member is on a daily duty, underlined by a guest relations report and a front office log, reporting guest comments and personnel actions. Reporting any challenge whilst in resort may only improve your experience. Our readers will be surprised with such an accusation, as we operate 12 solid years with dignity and transparency. As it is important for us to understand what happened exactly during your stay, please feel free to contact me on my e-mail kstroutzos@avraimperialhotel.gr as I am not able to identify you on our system. I will gladly give clarifications to any inconvenience you have had during your stay. I hope I will have the pleasure of hearing back from you soon. We will continue offering lifetime memories to our guests with a continued commitment to service excellence Warmest Regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amazing hotel. Just have to alert/advice - as a way to avoid similar situations in the future: - the cleaning. As we arrived, There was sand on the balcony from other guests and some feeling of its existence on the room, barefooted. No drama. But not 5* as it demands.. - the noise-cancelling. the doors shouldn’t have forced-closing springs, has our neighbours weren’t carefull closing theirs at night. Even the walls trembled! And we woke up many times. - the old-towel-on-the-pool-bed-reservation”. A typical scene i hate the most. people who leave their towels over a chair/bench/pool bed.. and go away for hours.. to breakfast, to Chania(!!).. everywere BUT the pool. It’s imperative - for a 5* hotel - to have like a towel-changing little house/barrack, to give clean towells and to spot that situations, as to avoid this injustices. 2 days i watched from a side zone, on the grass, multiple beds only with the towels, for hours. Not Cool. Everything else was amazing. The staff (There was a tall guy, from the buffet, always smiling - Vassilis? Great aura!), the food so good everywere.. the relation price/quality/quantity was amazing. The night food-service was so great, as we needed it on the 1st night because we arrived so late.. receptionist always caring and helpfull. SPA and gym so great.. the washing products (shampo and others from brand Apivita(c)) with great quality made the experience better. The beauty of the hotel itself, enjoying the pool view from the room. It’s a 5* to me…
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool view is a great choice.
Chania is a very beautifull place to visit to eat as also...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Konstantinos Stroutzos, General Manager at Avra Imperial Hotel
Responded 4 weeks ago
Greetings from the sunny city of Chania! Thank you for sharing your fantastic experience of your recent stay at Avra Imperial Hotel on Tripadvisor. We are thrilled to know that you enjoyed your stay with us and that the service provided by our staff, as well as the accommodations, met your expectations perfectly. Your feedback on our local cuisine and beverages in particular, is greatly appreciated, as we strive to provide a top-notch culinary experience. We sincerely thank you for choosing Avra Imperial Hotel for your stay in Crete, and we look forward to welcoming you back soon. Please don't hesitate to get in touch if you have any questions or requests. Best regards, Konstantinos C Stroutzos General Manager | Avra Imperial Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$183 - $342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avra imperial beach hotel chania town, avra imperial beach resort and spa
FORMERLY KNOWN AS
Avra Imperial Beach
LOCATION
GreeceCreteChania PrefecturePlataniasKolymbari
NUMBER OF ROOMS
328
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Claim Your ListingAVRA IMPERIAL HOTEL $124 ($̶1̶8̶4̶) - Updated 2023 Prices & Resort Reviews - Kolymbari, Greece
Frequently Asked Questions about Avra Imperial Hotel
What are some of the property amenities at Avra Imperial Hotel?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Avra Imperial Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Avra Imperial Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Avra Imperial Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Avra Imperial Hotel?
Conveniently located restaurants include Ioannis Kafenagogeio, Palio Arhontiko, and Diktina Taverna.
Are there opportunities to exercise at Avra Imperial Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Avra Imperial Hotel have airport transportation?
Yes, Avra Imperial Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Avra Imperial Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Avra Imperial Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Avra Imperial Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Avra Imperial Hotel?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Polish, and Greek.