The customer experience is one of a kind. Staff on every level are empowered to make decisions to improve the quality of the stay for every guest. The management is attentive to my needs which further enhances the quality of the stay immensely! I value most the opportunity to hear the vision for the organization, directly from the GM - A vision to create a world class experience and I can say (1st hand) that they are well on the way to realizing this. The food is excellent and the Manager F&B is absolutely world class!! My family and I will be back soon!
My first time, an impromptu trip with my family but totally enjoyable. First impression, customer service, courteous and friendly staff who are well trained and professional in meeting the needs of their guests. We enjoyed a totally delicious and an array of tasty 👅 food. The breakfast was absolutely amazing. Locals having breakfast, tells you it's worth. The staff ready and available to serve/attend to your needs. Well done 👍🏼 team. Karaoke night, the sisters, I dub them "The Minajes" if Nikki heard you sing ra ra ta ta, you will be hired instantly. My compliments also to the two lovely ladies who entertained us, truly beautiful voices.
My husband and I recently returned from Tobago after a five days vacation at the Magdalena hotel It was absolutely wonderful, relaxing and refreshing. Mr Stefano your superb service skills was exceptional, you went the extra mile and beyond your call of duty to help meet our needs. Your eye for detail and thirst for customer satisfaction was outstanding. Mr. Hollis Moore we thank you meeting our needs we are beyond grateful, your patience and customer service skills was exceptional. Pamela at the restaurant you have what it takes to make your guests feel welcomed and accommodated, very friendly and engaging to all you meet, keep up the good work. Carla thank you for your hospitality and greeting well received. To all mentioned keep up the great work . Many thanks again and we will return. God's Blessings to all. Cheers!!! Lloyd and Debra McAlpin.…
I had a wonderful stay at Magdalena Grand. What made the visit special was the warm and welcoming staff who were without exception, courteous, professional and helpful. The staff at the buffet restaurant were more than kind and accomodating. The room was comfortable with amnenities in place - fridge, tea station, safe. Cable statiins were limited and I didn't have the bedt view but I was impressed with the cleanliness and attention to detail. My one peeve was wifi issies. The hotel is on the beach which was lovely for walking on the beef, beautiful sunrise and sea views and enjoyimg the sea breeze. The beach is not the best for bathing. The pool,is gorgeous. I enjoyed the gym. The location is not very convenient for access to nightlife or attractions but if you have a rental this a non issue. I enjoyed the art gallery on the compound. The buffet breakfast is exceptional. Magdalena is a pricey option but worth it.…
Firstly I would love to thank the staff at this hotel for making my bf and I have a great stay Pamela was so pleasant at the restaurant he enjoyed the meals and jenele I hope I'm spelling your name right at the grant desk was so helpful there are so much more to thank for everyone was so kind I would be planning a next trip soon enough oh one recommendation though please invest in some mats for the rooms floor.
Thank you so much for the special welcome and excellent treatment extended to us during our stay from Mr Hollis and the Front Desk Staff. Your willingness to accommodate our needs was greatly appreciated, as simple as your concern for any special occasions we needed to celebrate, recognizing the heat of the day and quenching our thirst to ensuring our rooms were up to the highest standards We just wanted to express our deep gratitude for the dedicated work you do day after day
If you're coming to Tobago and looking for a place to stay I HIGHLY recommend the Magdalena Grand Beach & Golf Resort. The service is impeccable, the staff is helpful, attentive, friendly, respectful and generous. The concierge Mr. Marvin was the absolute BEST, friendly, warm, always attentive to our needs. We always looked forward to having breakfast daily, again customer service was always 100/100. I especially enjoyed being served by our two servers Ms. Runesia and Ms. Kerdine who were always helpful in assisting us. I look forward to my next visit with high anticipation in the coming future.
I will just like to say my vacation at Magdalena was totally amazing and estactic. Breakfast and dinner was on point. Staff members are very welcoming. Miss Pamela is such a sweet- bread over nice. Kareem personality on point such a darling.
Firstly I would like to thank you for giving me the opportunity to provide my feedback on the experience my family and I had at the Magdalena Grand Beach & Golf Resort. My experience was nothing short of extraordinary, from the customer service I endured from my check-in to my departure. A special thanks to Mr. Vinod, Marvin, Krystal, Melissa, Kevin, the cleaning staff, security, restaurant staff to name a few who went above and beyond to ensure my eight (8) days stay was amazing. I will definitely be coming back soon and I will always recommend your establishment to anyone who wants to have a remarkable experience in Tobago.
Enjoyed our stay the service and food was great, great for families with kids, the hotel rooms could do with a little upgrading but overall our stay was great.Outside the hotel the ocean view where the balcony situated is nice but can see a lot of debris being washed up on shore, and coconut branches that has fallen from the trees could do with regular cleaning and maintenance and there is no proper lighting or clear path way to walk in the evening.