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Bauhinia Resort Phu Quoc

Traveler (171)
360
Panoramas (40)
Room & Suite (261)
Certificate of Excellence

About

#6 of 57 hotels in Phu Quoc Island
Location
Cleanliness
Service
Value
Certificate of Excellence
When visiting Phu Quoc Island, you'll feel right at home at Bauhinia Resort, which offers quality accommodation and great service. Located in the heart of Duong Dong Town, Phu Quoc Island, this hotel is 0.7 km from Phu Quoc Beach and within 1.5 km of Dinh Cau Temple and Dinh Cau Night Market.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
252Reviews
8Q+A
13Room tips
Traveler rating
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Popular mentions
We booked this hotel as we were visiting Phu Quoc. We had booked two garden rooms. On arrival our room had a double bed when we had reserved a twin. The owner then showed us a first floor room but it was unclean and full of mosquitoes. They said they would prepare the room for
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Response from Dream741513, Manager at Bauhinia Resort Phu Quoc
Responded yesterday
Dear valued guest, We are sorry to hear your unpleasant stay at Bauhinia. After reviewing on Bauhinia Receiption and Supervisor department, i would like to go through every issues you have raised. Most important, bed bug issue in the room you stayed has been resolved with the help of Pest Control Company and we decided to close the room for 3 months to make sure the problem will not happen in the future. Bed bugs can be found in any bedroom doesnt matter how clean or dirty the house is. This is because bed bugs spread by hiding in suitcases, bags brought from infested home. We have carefully investigated the case by contacting previous guests stayed in the same room before your stay. A couple have confirmed they visited a resort in Da Nang had bed bug in their room before flying to Phu Quoc, which explain the existence of the bug in our particular room. Having experience of managing 3-5 stars hotels in Viet Nam, i have seen numbers of bed bug cases in different hotels, if guest unfortunately stayed in infested place, guest can easily prevent this animal by washing all the clothes that touch the bed. Thus, we offered to do the clothes washing and upgrade you to another room when acknowledged the problem. However you requested for the refund so Hung let you know that we will try to work with Agoda to require the refund for you and we also kept update with Mr Joseph of the refund process. After our discussion with Agoda,the company did make a refund on the reservation. You made a reservation for garden bungalows and requested for twin beds subjecting to our availability. Unfortunately, upon your arrival, we had no spare single bed so a king size bed was set up for the room. Knowing that the reservation via Agoda is non-refundable so if you had chosen to leave for another place, you could have lost your money, Helen quickly set up a triple room that have a king size and a single size beds for you herself as housekeeping staffs had finished their shift. Next morning, Hung spoke to you and offered to add a single bed in the garden bungalow as we have spare single bed the next day so that you can move to the room you booked. However you refused and wanted to have 2 single beds in the room which Hung was trying to accommodate even though it normally not acceptable. He just wanted to make you happy. You then changed your mind and insisted to keep the triple room, which unfortunately the infested room. April- May is raining season in Phu Quoc so the amount of mosquito has raised massively, which requires hotels a lot of effort to control them. At Bauhinia, we signed with mosquito control company and mosquito control devices are also available in our bungalows to manage the issue. Our swimming pool is adored the most by guests, it is safe and have generous size. A lot of parents even prefer to let their children to play in our pool to go to the beach. Purposing putting guest in bed bug infested room is never be our practice at Bauhinia as well as any hotels, resorts in the world. I, on the behalf of Bauhinia team sincerely apology to you. We are young team of locals who share the same interest which is creating the best memories for visitors that put their trust and chose Bauhinia to be apart of their vacation. We are very sad to see you walked out as an unsatisfied customer. We hope you have the best time in Viet Nam ! Warm regards, Emma- General Manager
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+1
That’s nice resort and spa. Staffs are so nice, friendly. Room is clean, floor made by granite, also the bathroom like that. Look cool. The pool is clean. Breakfast is good. Garden view, swimming pool view.
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Bauhinia Resort is located about 100m along an alley away from the hustle n bustle of town. Nonetheless the room is clean n well kept. Me n my mom stayed on the 3rd floor... A bit hard for my 75 yrs old mom to climb up but generally a comfortable place to stay. Pros. Clean room
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Comfortable enough. Average. Up a long alley way but close to centre of shops and restaurants. If I travelled here again I would seriously look at other accommodation. The lady running this hotel was quite nice. Breakfast average.
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We stayed in this resort for 4 nights, ending up extending our trip for 1 more night. We really liked the place-it was like an oasis from the busy town outside. They have a nice pool area where you can relax. The room was very spacious and clean. The service was also nice -
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PRICE RANGE
$33 - $125 (Based on Average Rates for a Standard Room)
LOCATION
VietnamKien Giang ProvincePhu Quoc IslandDuong Dong
NUMBER OF ROOMS
29
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