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The Shells Resort and Spa Phu Quoc

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Ganh Gio Beach, Duong Dong, Phu Quoc Island Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$74
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$66
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Free cancellation until 12/17/21
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$62
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1297)
Room & Suite (342)
Pool & Beach (191)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Stay-at-home policy for staff with symptoms
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 93 hotels in Duong Dong
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting Duong Dong, The Shells Resort and Spa Phu Quoc is an excellent choice for rest and rejuvenation. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the resort. The Shells Resort and Spa Phu Quoc features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to The Shells Resort and Spa Phu Quoc, free parking is available. Nestled on the pristine tear-shaped Island, The Shells Resort & Spa beachfront resort in Phu Quoc brings guests into a truly relaxing & party atmosphere. Contemporary and minimal in design driven by the shell-shaped concept, open and harmonious with nature, The Shells pictures a serene and peaceful landscape where nature and human are one and ‘hustles and bustles’ is not in the dictionary of our guests. Life at the Shells Resort & Spa is fulfilled with various activities from diving the reefs, kayaking in the bays or just living the life of a lotus eater by lounging on the beach, Indulging in a massage or embrace in our party ambiance with themed gourmet dinner on fresh seafood. Come and unveil the Beauty in the Hidden Gem. Come and unveil the Beauty in the Hidden Gem.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Swimup bar
Poolside bar
Snorkeling
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
24-hour security
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Desk
Housekeeping
Private balcony
Room service
Safe
Telephone
Bottled water
Clothes rack
Private bathrooms
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, Vietnamese
704Reviews52Q+A90Room tips
Traveler rating
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Popular mentions
thanhpt wrote a review Feb 2021
Hanoi, Vietnam74 contributions25 helpful votes
We stayed 02 nights at the garden villa in May 2019. The villa is spacious and nice design. We like the big rest room. The design of the hotel is quite elegant with the good view to the sea. It is more beautiful at night with good lights. The food is good. However, the beach is not clean may be due to the weather. You may try to avoid May if you want to stay here.
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Date of stay: May 2020
Location
Cleanliness
Service
Room Tip: Choose the Ocean villa
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1 Helpful vote
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Response from Ha Nguyen Kim Thu - Guest Experience Director, Khác at The Shells Resort and Spa Phu Quoc
Responded Feb 16, 2021
Dear thanhpt289, On behalf of the staffs and management of The Shells Resort & Spa, I would like to say thank you very much for choosing The Shells Resort as a destination in Phu Quoc island. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, refreshing cocktail or take part in a romantic dinner at Flow Restaurant. About beach, that is one of the big thing in some countries include Viet Nam. Usually, our beach operations team cleaning as an activities per day, some times out of control because of the windy bring waste into, as you may know Phu Quoc is a developing & young island in hospitality industry, that mean a lots of things must be done to be good. that is a general problem to all hoteliers and government managers like a difficult, need a hand of people living on this island include people of neighboring countries. We always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Best Regards, The management Team
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Thiên Nguyen wrote a review Nov 2020
Ho Chi Minh City, Vietnam7 contributions
Overall, I would say that my experience in The Shells Resort & Spa Phu Quoc for 3 days 2 nights (from 04/11 to 06/11) was ... normal while comparing it to other resorts which have the same price and 4.5-star rating. Good: + Beautiful design architecture. + Staff (including receptionist, guard, driver ...) is friendly, helpful and always smiles at me. + The position of the resort is near to the center town of the island, which is convenient. + The grand pool is beautiful and the quality of water is good and clean. + Having a private beach section. Not so good: - The morning breakfast buffet does not have a wide range of choices, they should have changed the menu every day and include some island signature dishes such as bún quậy, bún kèn ... in order for customers to have a better impression. - The parking lot is totally sunny but it does not have any shade. When I took my vehicle to travel in noon, the saddle was extremely hot. In night, my saddle was covered by dew and in the early of the morning when I wanted to take my vehicle, I had to clean it up myself and there was nobody to help me do it. - There are 2 pools, one is being repaired because of the broken brick, the other one is the grand pool which is quite beautiful but boring because the middle bar in the pool is closed. - The private beach is dirty and has a lot of trash. It looks like there are no one to clean it. - In my room 119, some bricks were cracked. I understand that in this difficult time due to COVID-19 pandemic, every hotels and resorts have to cut off some services to reserve profit. However as a Vietnamese customer and paid fairly, I think that I should have experienced better services, because focusing in above minor details makes differences between a top 5-star rating hotel resorts and a normal place. My score: 7.5/10. I may come back only if the resort improves those above things.
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Date of stay: November 2020Trip type: Traveled solo
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Response from Ha Nguyen Kim Thu - Guest Experience Director, Tổng giám đốc at The Shells Resort and Spa Phu Quoc
Responded Dec 4, 2020
Dear thien0196, Thank you very much for your wonderfully detailed and clearly review. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. We are honor that you highly appreciated the friendly of our staffs.They do their utmost to assist all our guests with their personal needs and it is indeed very nice of you to recognize this in this public forum. Providing extraordinary quality of service is our utmost goal ever since, please be sure that your detailed comments will motivate all our staffs to keep on improving the quality of service everyday. Best Regards, The Management
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TerraExplorator wrote a review Aug 2020
Budapest, Hungary478 contributions508 helpful votes
Because we had some not so positive experiences on the island regarding hotels we were so happy to find this one! From the moment you get to the hotel, the garden, the little bungalows and the lush green around you feel like this is truly a high quality place. The checkin was smooth and very friendly, all spoke really good english. We first got a bungalow on its own, with separate garden, very beautiful and quiet, but we asked a room closer to the beach and had to pay barely a small amount for the upgrade. The new room was super large and as stylish and beautifully decorated as the previous one, but had an incredible view to the sea and the inner gardens and pool. Cleanliness is perfect all over the place, from spa to restaurant, everywhere. Amenities are top notch and breakfast was really good. We had more food to choose from than an all-inclusive hotel I would say. The spa section is small,but has really good services and amenities. I tried their steam room and sauna. The only downside is that the spa staff does not speak barely any english and they would not help me with the sauna, as it would not heat up... then the steam room door had a fault so the door slams very easily and broke my fingers backwards... the receptionist had no idea about first aid in this situation, she brought me ONE cube of ice.....no, it didn't help. Overall we were very happy to find this hotel and surely will return if we go to Phu Quoc island. I recommend them very much.
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Date of stay: January 2020
Rooms
Location
Service
1 Helpful vote
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Response from General Manager, Tổng giám đốc at The Shells Resort and Spa Phu Quoc
Responded Oct 1, 2020
Dear TerraExplorator, We are delighted to have been your chosen hotel during your recent stay in Phu Quoc island. It was truly a pleasure to serve you. We appreciate your great feedback especially for friendly staffs, beautifully decorated, nice breakfast... Your comments have been shared with the hotel team motivation for them to continue to deliver exceptional services. Thank you for staying at The Shells Resort and we hope you choose to create more memories with us whenever your travels bring you back to Phu Quoc Island Sincerely yours, The Management
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lethimyvui92 wrote a review Jul 2020
1 contribution
Peaceful resort in the middle of nature! Room was very spacious and very well decorated with the resort theme. The staff were very friendly and helpful and able to speak good English I will be back to stay here if I am travel to Phu Quoc island!
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Review collected in partnership with this hotel
Date of stay: June 2020
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yennietruong1991 wrote a review Jun 2020
Ho Chi Minh City, Vietnam1 contribution
Really relaxing with cool and fresh air inside the resort. What we like most is the spacious villa with private garden and full amenities at very attractive rate. The bath tub is very nice and relax too.
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Review collected in partnership with this hotel
Date of stay: June 2020Trip type: Traveled with friends
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Response from General Manager, Tổng giám đốc at The Shells Resort and Spa Phu Quoc
Responded Jul 26, 2020
Dear yennietruong1991, We are delighted to have been your chosen hotel during your recent stay in Phu Quoc. It was truly a pleasure to serve you. We appreciate your great feedback especially for the spacious villa, Your comments have been shared with the hotel team motivation for them to continue to deliver exceptional services. Thank you for staying at The Shells Resort and we hope you choose to create more memories with us whenever your travels bring you back to Phu Quoc. Sincerely yours,
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PRICE RANGE
$72 - $185 (Based on Average Rates for a Standard Room)
LOCATION
VietnamKien Giang ProvincePhu Quoc IslandDuong Dong
NUMBER OF ROOMS
134
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Frequently Asked Questions about The Shells Resort and Spa Phu Quoc
Which popular attractions are close to The Shells Resort and Spa Phu Quoc?
Nearby attractions include Phu Quoc Gallery of Contemporary Art (GoCA) (1.5 miles), Ong Lang Beach (1.0 miles), and Bittersweet - Hidden Cocktail Bar (4.4 miles).
What are some of the property amenities at The Shells Resort and Spa Phu Quoc?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Shells Resort and Spa Phu Quoc?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Shells Resort and Spa Phu Quoc?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Shells Resort and Spa Phu Quoc?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Shells Resort and Spa Phu Quoc?
Conveniently located restaurants include il Muro Italiano Restaurant, Tin Tin Pizza - Family Restaurant & Vietnamese Food, and No1sher-e-punjab indian cuisin Indian Cuisine.
Are there opportunities to exercise at The Shells Resort and Spa Phu Quoc?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Shells Resort and Spa Phu Quoc have an airport shuttle?
Yes, The Shells Resort and Spa Phu Quoc offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Shells Resort and Spa Phu Quoc?
Yes, dry cleaning and laundry service are offered to guests.
Does The Shells Resort and Spa Phu Quoc offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Shells Resort and Spa Phu Quoc?
The staff speaks multiple languages, including English and Vietnamese.