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The Shells Resort and Spa Phu Quoc

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Ganh Gio Beach, Duong Dong, Phu Quoc Island Vietnam
Lowest prices for your stay
$70
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Free cancellation until 09/07/20
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Traveler (1291)
Room & Suite (304)
Pool & Beach (189)

About

#15 of 76 hotels in Duong Dong
Location
Cleanliness
Service
Value

Everyone needs a place to lay their weary head. For travelers visiting Duong Dong, The Shells Resort and Spa Phu Quoc is an excellent choice for rest and rejuvenation.

Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the resort.

The Shells Resort and Spa Phu Quoc features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to The Shells Resort and Spa Phu Quoc, free parking is available.

While staying at The Shells Resort and Spa Phu Quoc, visitors can check out Dinh Ba Thuy Long Thanh Mau (2.0 mi) and Cao Dai Temple (2.0 mi), some of Duong Dong's top attractions.

If you’re looking for a diner, consider a visit to Nha Hang Song Bien, I Love Phu Quoc Restaurant & Bar, or Hu Tieu Muc Tu Huong, which are all conveniently located a short distance from The Shells Resort and Spa Phu Quoc.

If you’re looking for things to do, you can check out Coi Nguon Museum, which is a popular history museum amongst tourists.

The Shells Resort and Spa Phu Quoc is sure to make your visit to Duong Dong one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Free airport transportation
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Vietnamese
694Reviews52Q+A89Room tips
Traveler rating
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Popular mentions
This resort is fabulous. Our room was huge and pristine with all desired features. The main pool area is wonderful. We went in November so low season which meant it was pretty quiet all the time. The beach is wonderful as it's private and peaceful. The spa area includes a gym which was just right for a bit of daily exercise. The seafood BBQ buffet and breakfast buffet were out of this world! I couldn't stop taking photos! The excursion was good but a little hard to organise so I'd ask a lot of questions before embarking on this. We took a taxi into the night market one evening which I would recommend as well. The service is wonderful and all staff are more than happy to help you at any time. Beautiful experience which I'd highly recommend!
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We had a very enjoyable stay at this hotel on Mar 22, 23, 24, 25. The hotel is located about 20 minutes taxi ride away from the International airport (please note, on the maps the old airport is much closer but this is now closed). When you turn off the main road, you drive down a long tree-lined road to get to the hotel itself. It means that the hotel is quite isolated - which is a good thing in many ways but also meant it took me 20 minutes to walk back to the main road to buy some water and snacks. If you decide to eat elsewhere at night, you need to get a taxi. Reception will be happy to book one for you and they are very cheap. We stayed in a 'Premium Deluxe Ocean View' room and it was the best room I've ever stayed in. A large double-bed and bath were in the middle of the room with lounge areas either side, a bathroom and a wet-room. There was also a big balcony overlooking the pool. The decor is very stylish and modern and the place is immaculately clean. The pool is nicely designed with its own bar and the private beach is excellent, right in front of the hotel. Before the trip I'd done a lot of research on beaches and I was very pleased with where we'd chosen. The sand was good quality and it was a pretty place to spend time. There is a small beach bar and the Jasmine Iced Tea is recommended! The only negative was that the water had some litter in from the fishing boats up shore. The food at the restaurant was excellent. We ate there every night and my only complaint is that there could have been a few more local style dishes to choose from. But the food was tasty and very well presented. The breakfast buffet was excellent too. On the first night there was an good three piece Filipino band singing cover versions. They asked for requests but before I had chance to ask for the Beatles, they played 'Let It Be' next song! My stay at The Shells coincided with the coronavirus pandemic, so it was very quiet with only 10 rooms taken. As a result the restaurant, beach and pool area were always very quiet. Furthermore some of the facilities were closed. But the place was still well staffed and the service was excellent with lots of smiles. I would certainly recommend this hotel for the wow factor.
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We stayed in this place for 5 nights. If you want to stay close to other travel spots you better go to different place as The Shells located minimum 15 min by taxi to anywhere. Btw, taxi is very cheap and drivers do not speak English. Villa (where we stayed) was large, with nice decor and very clean. Breakfast was pretty good with combination of Western & Asian food. The food in the restaurant in general was good, but too simple and overpriced (we had lunch and dinner there a couple of times). The resort comprises a private beach and 2 swimming pools, both have a bar. Both bars were closed over our stay, no music during the day. I do understand that due to lack of people, the resort had to reduce staff, but if you position yourself as 5 star hotel, this is not acceptable. At night, there were very good live music by band including 2 Vietnamese girls signing international songs Most of the resort's staff including waitresses do not speak simple english. Overall, it was a good stay, but there were some things which we would expect from 5 start hotel do not exist there.
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Response from GM_TheShells, Ha Nguyen Kim Thu (Mrs) - dFOM at The Shells Resort and Spa Phu Quoc
Responded Mar 14, 2020
Dear olegb996, On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, or take part in a romantic dinner at Flow Restaurant. About the restaurant, Currently Phu Quoc Island is seriously affected by Corona virus disease. That is why resorts have to narrow their businesses, and we are required to do so to maintain a long-term stability for the company. We understand that closing the Beach bar or the Spa will make customers feel down, but because this is problems of the world concern. We hope customers' understanding during this time. Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon. Best regard, The management Team
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We have stayed at the resort for 5 nights. Unfortunately,staff was not attentive and in some cases rude. They do not speak English well and it was impossible to communicate. We had difficulties ordering food at the resort restaurant that's not to mention room service. We had requested an iron and after 5 days asking the reception staff we still were unable to get it. The beach was very dirty with plastic bags, bottles and other rubbish floating in the water. The water was muddy and unclean. Althouh it claims to be a 5 star resort,this is not tge case. Unfortunately we cannot recommend this place.
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Response from GM_TheShells, Ha Nguyen Kim Thu (Mrs) - dFOM at The Shells Resort and Spa Phu Quoc
Responded Mar 14, 2020
Dear JenyaN5, On behalf of the staffs and management of The Shells Resort & Spa, I would like to say thank you very much for choosing The Shells Resort as a destination in Phu Quoc island. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, refreshing cocktail or take part in a romantic dinner at Flow Restaurant. About beach, that is one of the big thing in some countries include Viet Nam. Usually, our beach operations team cleaning as an activities per day, some times out of control because of the windy bring waste into, as you may know Phu Quoc is a developing & young island in hospitality industry, that mean a lots of things must be done to be good. that is a general problem to all hoteliers and government managers like a difficult, need a hand of people living on this island include people of neighboring countries. We always take guests' comments seriously and ensure that we are endeavoring to refine the services to achieve the highest standards. Best Regards, The management Team
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Have just returned from a lovely holiday here. I was extremely happy with the location , beautiful well kept grounds and although a small but adequate beach with plenty of sun beds at anytime of the day . This hotel was off the beaten track so taxis and scooters essential , but main town only 15 mins and also left out of the resort is ole Lang which had some good reasonably priced restarants which is even nearer . Taxis are very cheap . The rooms are spacious we had an ocean view in main building , but the villas looked just as nice . We did have to pay extra to upgrade tho . The only issues I had were that this hotel lacked atmosphere , the bonus was free cocktail hour Tues to Sunday 18.15 pm to 19.00 but after the 2 nd day all the chairs were removed , and the stage for the band moved in front of the restaurant , so if you weren’t eating there wasn’t anywhere to sit , people were scattered about on sun beds and sat on walls , not great for a 5 star hotel . The lounge bar and swim up bar were closed for the full 12 days I was there . Communication is also difficult very little English understood by some staff , and also the food and drink is overpriced compared to everywhere else , all this does not encourage guests to stay in the hotel , hence lack of atmosphere . I had a lovely stay but to be honest compared to accommodation I have stayed in across Asia this was below par for me . I think if they are to continue to encourage European guests that have to look at the service they offer . Probably will not go back
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Response from GM_TheShells, Ha Nguyen Kim Thu (Mrs) - dFOM at The Shells Resort and Spa Phu Quoc
Responded Mar 14, 2020
Dear 627debp, On behalf of The Shells Resort & Spa, we wish to thank you for honoring us with your recent visit to The Shells Resort. It was our great pleasure to be of service to you. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our two grand pools, dive in the ocean through our private beach access, join in any of our activities such as kayak, or take part in a romantic dinner at Flow Restaurant. AS you may know, Phu Quoc is a young island, that mean a lot of things must be done to be good, English communication of all employees in this island is one of that, that is a general problem to all hotels and government managers on this island are difficulties, About the restaurant, Currently Phu Quoc Island is seriously affected by Corona virus disease. That is why resorts have to narrow their businesses, and we are required to do so to maintain a long-term stability for the company. We understand that closing the Beach bar or the Spa will make customers feel down, but because this is problems of the world concern. We hope customers' understanding during this time. We shall try our best to provide more hospitality training for staffs. when you return to this island we hope you will give us a chance to serve you to feel our changes . Thank you again for your staying at The Shells Resort & Spa I look forward to having you back soon. Best regard, The management Team
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PRICE RANGE
$72 - $181 (Based on Average Rates for a Standard Room)
LOCATION
VietnamKien Giang ProvincePhu Quoc IslandDuong Dong
NUMBER OF ROOMS
134
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Frequently Asked Questions about The Shells Resort and Spa Phu Quoc
Which popular attractions are close to The Shells Resort and Spa Phu Quoc?
Nearby attractions include Phu Quoc Gallery of Contemporary Art (GoCA) (1.5 miles), Goca Art Bar (1.5 miles), and Bittersweet - Hidden Cocktail Bar (4.4 miles).
What are some of the property amenities at The Shells Resort and Spa Phu Quoc?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Shells Resort and Spa Phu Quoc?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Shells Resort and Spa Phu Quoc?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Shells Resort and Spa Phu Quoc?
Yes, free parking is available to guests.
What are some restaurants close to The Shells Resort and Spa Phu Quoc?
Conveniently located restaurants include The Cheeky Traveller English Pub, il Muro Italiano Restaurant, and Tin Tin Pizza - Family Restaurant & Vietnamese Food.
Are there opportunities to exercise at The Shells Resort and Spa Phu Quoc?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Shells Resort and Spa Phu Quoc have an airport shuttle?
Yes, The Shells Resort and Spa Phu Quoc offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Shells Resort and Spa Phu Quoc?
Yes, dry cleaning and laundry service are offered to guests.
Does The Shells Resort and Spa Phu Quoc offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Shells Resort and Spa Phu Quoc have any great views?
Yes, guests often enjoy the ocean view available here.