Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World
SP Follonata Loc. Follonata, 58014 Saturnia, Manciano Italy
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Traveler (1051)
Room & Suite (111)
Dining (107)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 03/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World
Updated 03/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 5 in Saturnia
Location
4.5
Cleanliness
4.5
Service
4.4
Value
3.6
Travelers' Choice
The 5* Resort is nestled among beautiful, unspoiled countryside in the heart of Tuscan Maremma. It features a SPA & Beauty Clinic, Hot Spring Pools and a Geo-certified 18-hle Golf Course. Here a millenary Natural Hot Spring has been flowing for 3,000 years.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycles available
Golf course
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hot spring bath
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Walk-in shower
Bath / shower
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
Contact
SP Follonata Loc. Follonata, 58014 Saturnia, Manciano Italy
Name/address in local language
Getting there
Rental CarsSee all Saturnia rental cars
1807Reviews35Q+A18Room tips
Reviews
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Most Recent
Extremely poor and rude service at the restaurant. You have to wait at least half an hour to order and another hour for them to bring the food if you lucky cause they just forget. It’s not a five star hotel not even near it. Understaffed and stressed . Waiters without the experience not knowing what they doing. I’m not mentioning the sky high price of food. 15 euros for a portion of ice cream , common at least give me a service . Terrible. Absolutely terrible.. will never recommend to anyone..
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Date of stay: June 2022Trip type: Traveled
Helpful
The hotel is situated in a beautiful and tranquil setting. The staff was very friendly and helpful. The bar, bistro, and restaurant were all very good and so was the service. There were many thermal pools for the guests to access and the property is huge. We really enjoyed our stay and would definitely go back.
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Date of stay: January 2022Trip type: Traveled
Helpful
Breakfast was excellent and included in the room rate. Spa facilities and pool was excellent. Restaurants were difficult to access and as a party of seven we were unable to make reservations in either restaurant. However there are many local restaurants that offered excellent alternative options. Parking in front of the hotel was chaotic and seemed to privilege regulars who left their cars in the very small area. Parking for others was about 500 yards from the hotel and because of the inclement weather was a pain to access. Overall it was an enjoyable experience however much more on the pricey end of options that could’ve been reviewed. The hotel seem to be frequented by “regulars” which made it difficult for non-regulars or casual visitors to access some of the hotel and spa facilities.…
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
We had a nice suite, unluckily not facing the pool but some (not so nice) facilities roofs. But the location is in any case a gift of the nature: the pool is quite unique and exceptional. Undoubtedly one of the top thermal hot spring in Italy, if not in the world. The hotel structure, as well the surrounding park is also quite outstanding. And the staff is very friendly. Nevertheless there are some details and services that shall be improved to make the experience fully worth of the cost. Just some details in random order: 1- In the rooms you'll find several water bottle, but in plastic (and not in glass). Also, the plastic is so thin, that opening the bottles a lot of water will spill out... 2- We wend to the Finnish sauna, were there is a nice space reserved to the hotel guest. The fire place was unlikely not in function (what a pity), but the thing is that when we asked for tow towels we where told they had not enough of them. Are we kidding? In a 5 star hotel? Not wrought towels?!?!?! 3- Breakfast: the food was good, but quite average and the organization was a real mess. We asked for a table and we have been assigned to one. But when we came back from the buffet, it was taken but somebody else! We just had to move to a different. Also, at the buffet there was super long line (not so wise in covid times). 4- We had the privilege to swim in the hot water pool in the night, under a starry night.. Starry...? Not really: the night lighting design of the pool is too bright and so "undesigned". It is interfering too much with the magical atmosphere. It's a pity. These are a few things that shall be improved and considered by the managment in order to make the experience more enjoyable.…
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a pool view room.
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Helpful
I've stayed here before and absolutely loved the property. As a consultant, I have been referring clients here for years when they need to relax and focus on their wellbeing. But something has definitely changed, and not for the better. The pool and dining facilities seem like a completely different operation from the hotel itself. The front desk staff was friendly and generally provided great service. However, the food and beverage service and pool management were beyond unsatisfactory. But for a place I go to relax and unwind, I found it incredibly difficult to do so: - Waited for an hour to be seated for my dinner reservation while several tables remained open. After checking back with the restaurant staff a few times, I finally got the front desk staff involved as they had made the reservation on my behalf. I was seated immediately – at one of the previously mentioned open tables. - Another couple who had been waiting longer for their reservation was not so lucky. I watched them wait another 40 minutes to be seated, and an additional 30 minutes before they even got a menu one of the many waiters serving their section. - After a host showed me to my breakfast table, a couple returning from the buffet with their meal plates in hand awkwardly said they had previously been shown to the same table. This happened again the next day. It was unclear why staff didn’t keep track of which tables were occupied. - The same thing happened at the pool. Twice. Another party settled into the chairs marked with my room number. Again, a bit awkward for all of us. Apparently, no one had helped them find a seat assignment of their own. - Used room service trays were left in the hallways for nearly 24 hours. - A lot to say about the poor service and lack of professionalism by male staff. But an example that sticks out is the sommelier’s decision to offer my male companion the first taste of wine. Every time. Even though I was asking the questions for us and choosing the bottle – and paying the bill. I live in the US and travel quite a bit for business and pleasure. I'm also an Italian citizen and no stranger to the Italian culture. But this level of disregard in a luxury hotel was something new for me. I was curious if these were unusual occurrences or the new status quo at the property. I didn't want to keep referring clients here if this is the experience they can expect. I had a friendly chat with the manager on duty, a woman, who seemed quite understanding, even a bit horrified, to hear of my experience, especially with the sommelier. She remarked that I must have felt that I was treated “like someone’s secretary” instead of a valued guest. I appreciated that. She was right. I did. I commend this manager for her professionalism and her attempt to make the situation right by discussing a resolution with the food and beverage head as well as other (male) members of her team. But she returned visibly embarrassed. After talking with her team, she was unable to provide a resolution beyond a 10% discount. On one meal. She was sincerely empathetic and personally apologetic that she couldn’t do more to help encourage a return visit or continued client referrals. It’s the first time I’ve seen the manager of a luxury hotel be unempowered to resolve a service issue with a guest. I couldn’t help but wonder if, as a woman, she too was being disregarded by the staff.…
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Date of stay: September 2021
Value
Rooms
Service
2 Helpful votes
Helpful
This hotel looks much better in picture. Tidyness and maintenance were no where near perfect. Service at the reseption and wallet service was good and helpful. There was no self-service breakfast. Breakfast was slow and poor service breakfast with raw bacon. So finally did not get any breakfast before leaving to airport early in the morning. Also be prepared that it is really hard to get your way to this hotel. Road signs are confusing and navi does not help. We ended up driving around in the hotel back yard where is no way to the main entrance.
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Date of stay: November 2021Trip type: Traveled
Helpful
We paid for a massage for my wife online and booked a female attendant. Upon arrival spa said they don't get notification of preference from the website and only have males available. My wife doesn't want a massage from a male. Spa has refused to provide a refund. Also booked same massage for me and they swaped out cheaper massage for the one I booked because only males can do the one we booked. Didn't say that on the website. Lost €160 because they can't get themselves organized.
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Date of stay: November 2021Trip type: Traveled
Helpful
Yet another magical stay at Saturnia. From arrival to departure we were treated like royals. The rooms are super comfy, staff is amazing and the setting is just magical. Early morning swim in the thermal pool is the best spa experience in the world
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Direzione Resort, Direttore generale at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World
Responded Oct 18, 2021
Dear Janis_kalninsh, thank you for your kind review. Looking forward to welcoming you again in the magical world apart of Terme di Saturnia!
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Gorgeous hotel, excellent service, beautiful spa, fantastic experience! My husband and I stayed here for 3 nights. We wish we could stay longer, because this is THE hotel where you want to spend loong time. The hotel is beautifully renovated, extremely clean and comfortable, our room was very spacious, quiet, amazing bed and i could just keep going with the positive things. The staff is very polite and attentive, we had breakfast and lunch, which were great. Recommended to book a table for dinner in advance because they are very busy. The spa in the hotel is incredible! We had muddy treatments, massages, facial - very professional and amazing experience. The 3000 years old thermal water is the best in all, great for your body and your soul. Very very highly recommended! We will absolutely return!…
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Direzione Resort, Direttore generale at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World
Responded Sep 27, 2021
Dear agikah2015, thanks for your enthusiastic feedback. We can't wait to welcome you again soon! In the meantime, we send you our best regards
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I wouldn't waste your money. The service at the hotel was terrible and staff were not helpful in the slightest. My fiancé and I were in Italy looking at wedding venues when we came across this hotel and spa. We decided to stay a couple nights and ultimately thought we would bring our bridal party here a couple days before the wedding. The experience was terrible, besides the pool there was nothing good about this hotel. I would never go back, recommend or bring friends and family there. The restaurant located on the property did serve good food but both nights we waited over an hour to be served, were not offered water either nights, was only able to order one drink and when we tired to order another they never brought it. The breakfast was the same, we ended up going and getting the water from our room, I asked for coffee multiple times before they brought it and both mornings the cutlery were dirty that was on the table. When we were sitting pool side we asked for someone to come over and help put the umbrella up multiple times before we finally figured it out and still no one came over. We saw some people getting pool side service but a majority of people weren't offered anything. When we went to the bar to ask for a drink to have at our seat they told us they would bring it out when they could and it took them 45 minutes to bring it. Overall I'm happy that service was this bad to avoid wasting any more money on the property. For the price of this hotel they should be giving 5 star service and I can guarantee you that you won't get that.…
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Date of stay: August 2021
Value
Cleanliness
Service
2 Helpful votes
Helpful
PRICE RANGE
$317 - $474 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of GrossetoMancianoSaturnia
NUMBER OF ROOMS
124
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Claim Your Listing Frequently Asked Questions about Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World
Which popular attractions are close to Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Nearby attractions include Piazza del Castello di Montemerano (2.9 miles), Chiesa di San Giorgio (2.9 miles), and Macelleria LA IMPERIALE (5.0 miles).
What are some of the property amenities at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Conveniently located restaurants include Ristomacelleria La imperiale, Pizzeria Osée Piatti Tipici, and Il Capriccio.
Are there opportunities to exercise at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World have airport transportation?
Yes, Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World located near the city center?
Yes, it is 0.7 miles away from the center of Saturnia.
Are any cleaning services offered at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Terme di Saturnia Natural Spa & Golf Resort - The Leading Hotels of the World?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.