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Neptune Paradise Beach Resort & Spa

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Diani Beach, Galu Beach 80100 Kenya
Lowest prices for your stay
Expedia.com
$208
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Free cancellation until 06/02/22
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$192
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Destinia.com
$172
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Travelocity$208
Priceline$192
Trip.com$253
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Traveler (1002)
Pool & Beach (328)
Room & Suite (153)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 5 in Galu Beach
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.3
Travelers' Choice
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Kids club
Airport transportation
Taxi service
Business Center with Internet Access
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
461Reviews58Q+A54Room tips
Traveler rating
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Sonam S wrote a review Apr 2022
6 contributions
I stayed at Neptune for a wedding, i was very anxious about the food as i have coleiac disease and am required to be gluten free with no cross contamination. The staff were excellent at handling my allergy. Special shout out to Dharampal the chef who ensured i had safe meals through out my stay. He went above and beyond catering to my needs. I felt in safe hands, highly recommended if you have food intolerances.
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Date of stay: April 2022
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Kate Thiiri wrote a review Jan 2022
3 contributions
We had a 5 nights 6day stay and boy did we regret. I don't know why exactly the VIP tag for the Palm because it is everything but that. Right off the bat the towels are all stained nothing close to white, there is no variety when it comes to the food as it majorly caters for Indian Cuisine and the customer service is terrible. The staff are friendly though but the manager at the palm is arrogant and obnoxious. I have a 2 and half year old toddler and on the last day our flight was at 5:30pm and on requesting late check out despite the hotel been nearly empty as it was on a Tuesday, he chased us from the room and refused to give us lunch, which we had already paid for in full. I suggest looking for alternatives especially if you have kids. It has the Mhindi treatment especially been black.
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Date of stay: January 2022
Location
Service
Sleep Quality
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Feb 2, 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team
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betty wrote a review Dec 2021
1 contribution
Amazing place! The food is really great and well done! So much to choose from and it’s fresh food! Asha at the reception is a lovely lady and the staff in the restaurant are really friendly. The dancers who handle entertainment are amazing and we enjoyed all the entertainment. If you can visit this place you will not be disappointed ❤️
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Date of stay: December 2021Trip type: Traveled
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mary wrote a review Nov 2021
1 contribution
thanks carol trippy go for advising me to go to this place(Neptune paradise resort),. it didn't disappoint. the hotel had many options that made me to to be bored. the flight booking too with 748 I can't complain.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Room Tip: pay all-inclusive, you save alot
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Dec 1, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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stanley Njuguna wrote a review Nov 2021
4 contributions
Hi Im stanley my group of 21 friends is called wazee pumzika and have come to stay in neptune diani every year since 2018 every october and this year was not diffrent had an owesome stay,thanks for the good treatment accorded to us despite a few shortcomings'their waiters were kind and extremely helpful to mention bar lady Ruth Okello at the boat bar and bar man Richard makori,very proffessional in their service,we definately will come back
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Date of stay: October 2021Trip type: Traveled
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NyahAsenath wrote a review Oct 2021
Nanyuki Town, Kenya2 contributions
This hotel is awesooome!! From the airport drive to the hotel you feel so welcome. The staff are so nice and helpful. Rama and John, part of the cleaning crew were so nice, Joseph the Waiter kept checking if we need anything, Justus/Chalo kept those drinks topped up and on point plus he was so nice to the kids swimming. The kids swimming pool is so big that they stay there the whole day. There was Lucy who entertained the kids and her whole entertainment crew. Please try and stay awake and take the kids to Neptune Village at 8.30pm. Also the food was awesome. Hellen and Moffat and the rest of the team always asked for our feedback and kept giving my sister vegeterian options. Lastly, try the indian restaurant!! you need to order by 4pm for dinner but it's the bestest. The portions are large and tasty!! Stephen, the waiter there is also great. The head chef and the manager kept checking if everyone was okay. This hotel is awesooome!! and also the beach is a great addition :P
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Date of stay: October 2021
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AamirSK wrote a review Sep 2021
Mombasa, Kenya212 contributions71 helpful votes
We always wanted to visit neptune Hotel and our 10th anniversary couldn't be a better excuse to do so! Located in South Coast, we looked forward to our 2 night stay at Neptune. We chose Neptune Paradise out of the 3 options-the other 2 Village and Palm. The welcoming wasn't what we expected-you know someone to help with the bags and welcome us with a drink we managed to catch the receptionists attention after a while. Despite the just us checking in at that time and no one else on the counter We were shown to our room- the environment with banda type rooms is so serene and peaceful. Room was well decorated-upon request-for our anniversary get away. Got a complement fruit basket and wine bottle. The rooms were cosy and well kept. The pool was great though the weather was not on our side we made most when a little bit of sun peeped out. The drinks/bar station was ok, though can do better and the restaurant for dine in was good. The food was tasty and the variety was good. We had to cross over to the next Hotel to dine in as the one under our hotel was not running. The snack bar had good options but was quite far from the pool in the next Hotel(neptune village)so wasn't very convenient if we wanted to grab a quick biting. There were limited staff on our side, maybe because most were dedicated at the next Hotel where there was a wedding going on, but thats not an excuse. We require good attention too after all. There was no one to ask around and about. Overall, our experience at Neptune was good, however they do need to keep up their maintenance and polish themselves a little bit more.
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Date of stay: July 2021Trip type: Traveled
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Prabadia wrote a review Aug 2021
1 contribution
This was really great place to stay at. The staff were so friendly and always did for us our requested pure vegetarian Indian special meals. The variety of food they offered was huge. Really loved the place. Definitely worth a visit. Well done to Neptune palm beach hotel staff and management for managing the place so well and maintaining thier standards so well.
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Date of stay: August 2021Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Sep 2, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Mahira A wrote a review Aug 2021
25 contributions42 helpful votes
We had the most wonderful stay here in a group of 6 adults and 4 kids (3 rooms). Had the top rooms near the swimming pool and good views of the hotel grounds & beach. Food was wonderful with loads of varieties, live cooking and helpful staff. Thank you so much Chef Evans, Bi Asha, Suleiman and Fatouma for taking good care of us. Rama for doing a wonderful housekeeping job not forgetting the team at the bars. The animation team was excellent at keeing us entertained in the evening too. The manager who was amazing at making sure we were comfortable and we cannot thank him enough. We love this hotel and cannot recommend it enough.
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Date of stay: August 2021Trip type: Traveled
Room Tip: Take the Ocean rooms
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Aug 19, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Nevine wrote a review Jul 2021
South Hill, Virginia13 contributions1 helpful vote
+1
Neptune Palms is located on Galu beach which is pristine white sand on turquoise water! It’s absolutely safe to walk along the beach in either direction for miles as long as the tide is out. The rooms are amazing! Comfortable beds and super soft towels are something to look forward to at the end of a sun soaked day. The water in the shower is super hot and the water pressure is incredible. Neptune Palms is an all inclusive resort and the food is buffet style and incredible. There is so much variety and all of it is tasty plus they have Tusker beer as part of the inclusive drinks menu. The staff take fabulous care of you and the grounds, flowers and trees are gorgeous. We were entertained by beautiful Colobus monkeys which are a protected species in Kenya. This holiday is unbeatable. You should go!
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Date of stay: July 2021Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Aug 19, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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PRICE RANGE
$203 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sentido neptune palm beach hotel ukunda, neptune palm beach hotel, neptune palm beach ukunda
FORMERLY KNOWN AS
SENTIDO Neptune Palm Beach Resort
LOCATION
KenyaCoast ProvinceGalu Beach
NUMBER OF ROOMS
60
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Frequently Asked Questions about Neptune Paradise Beach Resort & Spa
Which popular attractions are close to Neptune Paradise Beach Resort & Spa?
Nearby attractions include Kaya Kinondo Sacred Forest (2.3 miles), Diani Beach Art Gallery (4.9 miles), and Tandori (4.1 miles).
What are some of the property amenities at Neptune Paradise Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
What food & drink options are available at Neptune Paradise Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Neptune Paradise Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Neptune Paradise Beach Resort & Spa?
Conveniently located restaurants include Asha Bistro, Sails Beach Bar & Restaurant, and Tiki Bar.
Are there opportunities to exercise at Neptune Paradise Beach Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Neptune Paradise Beach Resort & Spa have airport transportation?
Yes, Neptune Paradise Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Neptune Paradise Beach Resort & Spa located near the city center?
Yes, it is 0.1 miles away from the center of Galu Beach.
Are any cleaning services offered at Neptune Paradise Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Paradise Beach Resort & Spa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Does Neptune Paradise Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.