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Neptune Palm Beach Boutique Resort & Spa

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Neptune Palm Beach Boutique Resort & Spa
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253 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Reviewed yesterday NEW

I stayed for three nights from April 8th this year. I had a great stay from the first greetings with lovely juice, to the beautiful room with a pool side view, to the friendly and helpful staff. It was a great place to stay and enjoy the poolside, the beach and access day trips from. I enjoyed my stay and...

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Helpful?
Thank Marina C
Delta, Canada
Reviewed 5 weeks ago

This resort is a perfectly adequate 3 star resort that declares by its online and written advertising to be a 4.5 star resort. If this resort placed itself appropriately as a 3 star, this review would have much higher marks. The setting and grounds are beautiful, right on the beach. The pool at the Palm is the best of the...

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Helpful?
Thank AJWanderers
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed January 16, 2017 via mobile

Unbelievable experience. Leans a little to an adults only affair so kids may struggle a little. Luckily Village and Paradise has them covered. The rooms are spacious, immaculate and clean, the pools are awesome and the beach is out of this world. The food is yum yum yum.

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Helpful?
Thank Ken K
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed January 9, 2017

Stayed in the resort from 12/8/16-12/11/16 booked it for me and some friends who were getting married in Nairobi a week later. The hotel is beautiful, the service is amazing. I can't tell you how wonderful the staff is especially the staff that works at the restaurant. They looked after me and my friends like Family. The food was fantastic...

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Helpful?
Thank NYCTravelers2014
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Mombasa, Kenya
Reviewed January 4, 2017 via mobile

We stayed here over a long weekend just for get a way from the hustle and bustle of mombasa. The hotel has an awesome location on one of the best beaches in the world. Rooms were clean and spacious. Pool was great as well. Staff were extremely warm and friendly. Food was mediocre but when we asked the chef to...

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Helpful?
Thank neelmas
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed December 13, 2016 via mobile

Went for the long weekend with family. The hotel is so personalized to your needs with excellent service , friendly staff and delicious food and caters very well for vegetarian. The rooms are very clean and spacious. We had an amazing time so did the kids. Pool accommodates swimmers and non swimmers. Thank you team Neptune.

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Helpful?
Thank Heeral K
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

London, United Kingdom
Reviewed November 13, 2016

We were in Mombasa as a family of four for seven days,the trip was also to renew our wedding wows after 25 years of marriage, the Service was excellent, it's a beautiful location with a large selection on dishes from various cuisine, we had the most amazing day on our renewal day where the staff arranged a beautiful setting for...

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Thank krisdarbar
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed November 9, 2016 via mobile

We spent an incredible weekend at Neptune. The rooms are fantastic and the food was incredibly good, also great access to the beach. A very big thank you to all the staff as they went out of their way to make us feel at home. This was our second trip to Neptune, and will definitely not be our last. Keep...

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Helpful?
Thank mbector
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Reviewed October 23, 2016

We have just finished a wonderful short break at this beautiful resort. On entering, the reception is clean and bright, with a smiling and welcoming staff who brought us fresh juice and cold towels with which to freshen up. The rooms are in stunning thatched cottages, with a spacious bedroom, bathroom and shaded terraced area, overlooking the gardens. The room...

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Helpful?
Thank Tracey R
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Budapest, Hungary
Reviewed October 16, 2016

Everything was great. The food was tasty, also the drinks/cocktails, and the staff was exceptional. They were so kind at the bars, and also the animation team did a great job. We literally couldn't ask for more. The beach was maybe the best I have ever seen. You can do snorkel trips to the sandbank with the beach boys (I...

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Helpful?
Thank 904andr_sp
Neptune S, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club. ... more   less 

Additional Information about Neptune Palm Beach Boutique Resort & Spa

Address: | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Location: Kenya > Coast Province > Galu Beach
Price Range: $173 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa 4.5*
Number of rooms: 60
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Hotel Style:
#2 Family Hotel in Galu Beach
#3 On the Beach Hotel in Galu Beach
#3 Luxury Hotel in Galu Beach
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Questions & Answers

Here's what travelers have asked, with answers from Neptune Palm Beach Boutique Resort & Spa staff and other travelers.
9 questions
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Questions? Get answers from Neptune Palm Beach Boutique Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“all rooms are the same size, so 701 to 708 are closest to pool and dining hall.”
  • View of Chalet at Palm.
  • Comfortable bedding, very firm mattress.
AJWanderers, 5 weeks ago | Read review
“the double rooms are fabulous n having a balcony is worth it.”
NYCTravelers2014, Jan 9, 2017 | Read review
“Sea view room on the lower floor”
krisdarbar, Nov 13, 2016 | Read review
“702,704 closest to the beach”
904andr_sp, Oct 16, 2016 | Read review
“near to pool”
gabersinghr, Oct 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question