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Neptune Paradise Beach Resort & Spa

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Neptune Paradise Beach Resort & Spa
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387 Reviews from our TripAdvisor Community

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Showing 266: English reviews
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Reviewed today NEW

This was my second stay at Neptune, but my first at Paradise (last time I stayed at the Palm Boutique, two doors up). Once again, the warm welcome at reception by the friendly and helpful staff immediately made us feel at home. I brought my parents here, who were on holiday from the UK, and they were blown away by...

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Helpful?
Thank Tracey R
Nairobi, Kenya
Reviewed 6 days ago NEW

An amazing place to be. The staff were very friendly and the pools were very clean and amazing. The room was very spacious and clean all the time. Food in the restaurants was excellent coz of the variety. I will definitely be coming back to this hotel

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Helpful?
Thank danooyugi
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We look very much forward to welcome you...

Nairobi, Kenya
Reviewed 1 week ago via mobile

I loved everything about Neptune Paradise...amazing staff who are very helpful as their aim is to make your stay even more amazing and worthwhile...Suleiman at the reception...Caroline, Faith from the restaurant thank you for all your help and your ever smiling selves...Justus, Patrick continue with the good work behind that bar counter...the Cocktails were more than amazing....the rooms are spacious...

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Helpful?
Thank Joyshee
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We look very much forward to welcome you...

Reviewed 1 week ago via mobile

An amazing facility! With the Paradise recently renovated, rooms r nice, n ofcourse the whole resort.. The amazingly green gardens just set u up in the mood of relaxation! Food was amazing, and ofcourse their rates are very pocket friendly! Loved the cleanliness of the resort too.. and I have to give a big thumbs up to the team on...

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Helpful?
1Thank Abud J
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Klaipeda, Lithuania
Reviewed January 21, 2017

Spent 7 nights there.Everything in hotel was excellent.Very good , various food. There were many kites on the beach in the close proximity to the people . Sometimes were feeling not safe in their presence

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Helpful?
Thank Diai27
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Bucharest, Romania
Reviewed January 4, 2017 via mobile

The bad: - rooms are very dated. Initial room was sort of facing a wall. - paid EUR 120 to upgrade to pool/ocean view room for the remaining 4 nights. Furniture equally dated, fridge broke during the night, woke up to huge puddle in the middle of the room. - bathrooms occasionally reek due to plumbing - thin walls and...

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Helpful?
Thank Alex M
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Retford, United Kingdom
Reviewed November 20, 2016 via mobile

Good points first All public areas great which includes restaurants bar area pools Staff very friendly and helpful No such thing as a sea view as such as no rooms are that close to the beach as pools then grass areas are in front and the rooms are only two floors high Food Food was good and a fair bit...

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Helpful?
1Thank cgray10073
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to...

Nairobi, Kenya
Reviewed September 22, 2016

Spent three nights--my first visit and i was very pleasantly surprised to visit this hotel. Excellent lay out of the hotel The service of all the staff is excellent and all are real friendly and helpful.The rooms are excellent and all well furnished and all very clean and crisp linen on beds. All the amenities one would need are there....

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Helpful?
Thank Ashok B
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed September 21, 2016

Affordable rates, all-inclusive, clean and comfortable rooms--what more could you ask for in a few days at the coast? The employees at the desk helpfully arranged transport to Ali Barbour's Cave Restaurant at no cost. The meal buffets offer all kinds of foods, and the atmosphere is relaxed and enjoyable.

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Helpful?
Thank Jennifer W
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

Nairobi, Kenya
Reviewed September 2, 2016

We spent our April holidays at the hotel and we had a good time. we were warmly welcomed by the reception staff - checked in in record time. Our room needs and request was considered. Kids had a wonderful time and the animators / kids club team did a fantastic job...( kids want to go back there for their next...

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Helpful?
Thank renmash
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant...

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 

Additional Information about Neptune Paradise Beach Resort & Spa

Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Location: Kenya > Coast Province > Galu Beach
Price Range: $127 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda
Hotel Style:
#4 On the Beach Hotel in Galu Beach
#4 Luxury Hotel in Galu Beach
#4 Family Hotel in Galu Beach
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Questions & Answers

Here's what travelers have asked, with answers from Neptune Paradise Beach Resort & Spa staff and other travelers.
7 questions
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Questions? Get answers from Neptune Paradise Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room nearer the pool for convenience- it's quite a trek from reception. All the rooms are lovely, though.”
, today | Read review
“Sea-view ones are great (though less exclusive). Size/layout/amenities of all the rooms, we were told, are exactly the same otherwise.”
  • Room in scenic setting
  • Pathway with rooms on either side
indi11, Apr 10, 2016 | Read review
“"middle rooms offer ideal close up nature experience with view to the gardens"”
mcharogo, Mar 30, 2016 | Read review
“best rooms are located near the pool”
kibe890, Mar 30, 2016 | Read review
“Superior oceanfront is amazing :)!”
  • view of the beach and grounds
  • rooms :)
jade191, Nov 21, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question