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Neptune Paradise Beach Resort & Spa

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363 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Nairobi, Kenya
Level Contributor
13 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Spent three nights--my first visit and i was very pleasantly surprised to visit this hotel. Excellent lay out of the hotel The service of all the staff is excellent and all are real friendly and helpful.The rooms are excellent and all well furnished and all very clean and crisp linen on beds. All the amenities one would need are there.... More 

Helpful?
Thank Ashok B
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Affordable rates, all-inclusive, clean and comfortable rooms--what more could you ask for in a few days at the coast? The employees at the desk helpfully arranged transport to Ali Barbour's Cave Restaurant at no cost. The meal buffets offer all kinds of foods, and the atmosphere is relaxed and enjoyable.

Helpful?
Thank Jennifer W
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 3 weeks ago

We spent our April holidays at the hotel and we had a good time. we were warmly welcomed by the reception staff - checked in in record time. Our room needs and request was considered. Kids had a wonderful time and the animators / kids club team did a fantastic job...( kids want to go back there for their next... More 

Helpful?
Thank renmash
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

London, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 10, 2016

Good selection of food for a buffet. Tusker beer, soft drinks and local spirits included in the package. Friendly staff. Beautiful beach at the bottom of the hotel, although during low tide there are locals trying to sell you stuff, no security, more bothersome. Make sure to close your windows and doors, or the monkeys might enter. The hotel is... More 

Helpful?
Thank Michael K
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Addis Ababa, Ethiopia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 2, 2016

I was really happy with the service given to us from Neptune Hotels in Kenya. We made a reservation at Neptune Paradise (to travel end of July) but due to the incident in the hotel we were told that we cannot stay in the hotel (in Diani), but we were offered to stay at Neptune Beach Bamburi(North Coast) . We... More 

Helpful?
Thank sammytesfu
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2016

After a otherwise nice stay at the hotel I had a really negative experience. I had left my wallet in the locked room so that I could enjoy the beach without fear of losing anything. But upon checking out, I realized that my wallet had been raided and about $120 in kenyan shillings was missing. I immediately called the hotel... More 

Helpful?
1 Thank EdithMH
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2016

I love the beach view. The food was good and so were the cocktails. The child minders did a good job with the kids. Our stay was fantastic. The hotel staff were friendly. all they need to do is just expand their menu but good job done with the current low tourist season.

Helpful?
Thank Jack K
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 3, 2016

Stayed here for 3 days in May/June and I must say that this hotel is a prime example of what a prolonged lack of guests can do to a place. The place was basically a ghost hotel, while understandable that this was during the low season it is no excuse for the lack of attention to detail in at least... More 

Helpful?
Thank teddy m
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to... More 

budapest
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 2, 2016

We have been two times, i have to say, this hotel is very good. The staff is very friendly, the location is beautiful. I like the palms next to the beach. Good to lay under the leaves, just relaxing. See you next year!

Helpful?
Thank zsolt e
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 15, 2016

We spent a week in april at this hostel. We previously booked the village beach but the hostel was closed at that time. Thus, we have been upgraded which in fact was no big deal. Although the staff is kind and helpful, the hotel is just terrible. Rooms are not clean and overall the resort is not well taken care... More 

Helpful?
1 Thank Valérie N
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Reading... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 

Additional Information about Neptune Paradise Beach Resort & Spa

Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Location: Kenya > Coast Province > Galu Beach
Price Range: $195 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda
Hotel Style:
#4 Family Hotel in Galu Beach
#4 On the Beach Hotel in Galu Beach
#4 Luxury Hotel in Galu Beach
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