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Neptune Paradise Beach Resort & Spa

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Neptune Paradise Beach Resort & Spa
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356 Reviews from our TripAdvisor Community

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Showing 254: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

After a otherwise nice stay at the hotel I had a really negative experience. I had left my wallet in the locked room so that I could enjoy the beach without fear of losing anything. But upon checking out, I realized that my wallet had been raided and about $120 in kenyan shillings was missing. I immediately called the hotel... More 

Helpful?
1 Thank EdithMH
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2016

I love the beach view. The food was good and so were the cocktails. The child minders did a good job with the kids. Our stay was fantastic. The hotel staff were friendly. all they need to do is just expand their menu but good job done with the current low tourist season.

Helpful?
Thank Jack K
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant... More 

Nairobi, Kenya
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 3, 2016

Stayed here for 3 days in May/June and I must say that this hotel is a prime example of what a prolonged lack of guests can do to a place. The place was basically a ghost hotel, while understandable that this was during the low season it is no excuse for the lack of attention to detail in at least... More 

Helpful?
Thank teddy m
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to... More 

budapest
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 2, 2016

We have been two times, i have to say, this hotel is very good. The staff is very friendly, the location is beautiful. I like the palms next to the beach. Good to lay under the leaves, just relaxing. See you next year!

Helpful?
Thank zsolt e
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 15, 2016

We spent a week in april at this hostel. We previously booked the village beach but the hostel was closed at that time. Thus, we have been upgraded which in fact was no big deal. Although the staff is kind and helpful, the hotel is just terrible. Rooms are not clean and overall the resort is not well taken care... More 

Helpful?
1 Thank Valérie N
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Reading... More 

France
1 review
5 of 5 stars Reviewed May 3, 2016

The venue is magnificent, the hotel is beautiful with vast garden facing the sandy clean beach! Each swimming pool is having it's own bar with chill areas to just sit and chat! the food is really good both buffet and restaurant, with lots of variety....if you wish to have extra dishes the chef is there to realize your wishes! the... More 

Helpful?
Thank munijuzer
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 18, 2016 via mobile

Spent a week there, and I would not go back. Food was poor, same sauce different meats and beans. No variety. Breakfast.... One cook manning all station. Moody cook, grudgingly moving from one station to next.... As a customer one felt guilty about asking her to make something. Lack of waiters, had to ask for tea and coffee several times... More 

Helpful?
2 Thank Nish-1234
Neptune S, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Mrs Anisha, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. However, your... More 

New Delhi, India
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 10, 2016

Our family stay at Neptune Paradise has been a memorable affair. The resort, located on the southern part of Diani beach offers an exquisite setting with its silvery beach, expansive pools/ poolside set-ups, cottages oozing local charm and of course, the lavish food and drinks spread (part of an all inclusive package). The very friendly staff who never fail to... More 

Helpful?
Thank indi11
Nairobi, Kenya
1 review
4 of 5 stars Reviewed March 30, 2016 via mobile

Me and my family visited the Neptune paradise on the Easter holidays arrived just before lunch and the check in the was smooth thanks to one receptionist Biko whose professionalism was good had a cold towel and a welcome drink. We had requested rooms together which we did get. The room steward Paul was always available and attended to our... More 

Helpful?
Thank Zenah A
Nairobi, Kenya
1 review
4 of 5 stars Reviewed March 30, 2016

Stayed with my family over the Easter period. The beach is beautiful and you can walk to the lagoons during low tide and do snorkeling.Had a garden view room but still the vegetation and the monkeys made you feel close to nature. The food was good as it catered also for local cuisine as well and the service superb. The... More 

Helpful?
Thank mcharogo
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 

Additional Information about Neptune Paradise Beach Resort & Spa

Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Location: Kenya > Coast Province > Galu Beach
Price Range: $197 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda
Hotel Style:
#4 Family Hotel in Galu Beach
#4 Luxury Hotel in Galu Beach
#4 On the Beach Hotel in Galu Beach
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