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Neptune Paradise Beach Resort & Spa

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Diana Beach Road, Galu Beach 80400 Kenya
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Traveler (923)
Pool & Beach (275)
Room & Suite (52)

About

#4 of 5 in Galu Beach
Location
4.3
Cleanliness
3.9
Service
4.2
Value
4.0
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away.
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Property amenities
Parking
Outdoor pool
Sauna
Free breakfast
Beach
Game room
Children Activities (Kid / Family Friendly)
Kids club
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Business Center with Internet Access
Spa
Massage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Desk
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English
616Reviews21Q+A46Room tips
Traveler rating
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Nomad816548 wrote a review May 8
11 contributions
+1
It was a very fantastic place, it had some of the best rooms you could have been to, it also had very friendly staff who was there helping at any time possible, this included helping from any requests in the room, to any where in the hotel. They also had some of the fanciest restaurants around, they also had many varieties of food ranging from vegetarian to any other cuisine that they could make. It also had huge swimming pools all around to avoid crowding especially during this tough COVID times which helped everyone follow COVID protocols at all required times. The beach was also one of the cleanest where water levels weren't bad being children friendly, allowing anyone to enter the water and not worrying about knowing how to swim or not. Also the place was well maintained because it was kept clean at all times, and room service was done from time to time making sure you have a comfortable stay and are satisfied with their services. They also had very good entertainment every night which was different everyday giving people something new to watch. And also the chef did an amazing job serving such good food which kept everyone's stomach full at all times.
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Date of stay: May 2022Trip type: Traveled
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beata d wrote a review Mar 2022
1 contribution
i didnt feel safe, becouse someone stolen my money from deposite box located in my room. After all I spoke with few tourists end appeared that it had happend many times in this hotel. Thats disadvantages. Beside that hotel is nice, rooms clen, food very tasty and various, stuff nice and friendly.
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Date of stay: March 2022
Value
Rooms
Service
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Mar 19, 2022
Dear Guest, Thank you very much for choosing Neptune Paradise Beach Resort & Spa for your stay in Galu Beach. We are glad to know that you enjoyed your stay with us and that our hotel contributed to your positive experience. However we have taken seriously your concern of your material safety. This will be discussed with the necessary department and add more measures. Once again, thank you for your review and we look forward to welcoming you again soon at Neptune Paradise Beach Resort & Spa. With Kind Regards,
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Jossey M wrote a review Jan 2022
2 contributions
Most of the staff have attitude, especially if your not a foreigner. The meals to are boring no variety, there was no fireworks on new year's. The lady that helped us take bags to the room was very polite and had good customer service, also Elijah from the bar. The rest should learn from the two.
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Date of stay: December 2021Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Jan 8, 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Fred wrote a review Nov 2021
1 contribution
The hotel ambience is breathtaking. From the swimming pools to the restaurants, to the hotel environment.......and the level of cleanliness was exceptional. My 5 day stay was made memorable by the hotel staff who were quite hospitable and friendly. The housekeeping services, food and animation were outstanding. Specifically, I wish to personally acknowledge Betty & Flora who went out of their way to support me when I was fell ill whilst at the hotel. They truly demonstrated the true spirit of humanity. I will not forget the housekeeping lady-Ann who was meticulous in her cleaning and preparation of the room. My deepest appreciation to every staff member not mentioned by name here for making my stay at the hotel memorable. Thank you Mr Juma for a well coordinated conferencing plan. Together with my colleagues, we are truly greatful.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Dec 1, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Innocent K wrote a review Sep 2021
Lavington, Kenya6 contributions1 helpful vote
+1
The hotels is very nice and very clean and has got very good service. The food is amazing with awesome views of the ocean. The beach is awesome and very clean. The all inclusive package is the best as it offers variety of drinks and food stuff.
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Date of stay: September 2021Trip type: Traveled
1 Helpful vote
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Dec 1, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Mstrixie007 wrote a review Sep 2021
Nairobi, Kenya132 contributions15 helpful votes
Visited with family for 5 days and I'd stay the place is ok. Not the most outstanding if you've experienced better hotels at the coast. Check-in and rooms: Check-in was smooth and the reception quite good. The rooms are spacious considering we had an extra bed but very minimalist in terms of aesthetics. You kind of wish they'd make efforts to update their rooms since they still have an early 90s look and feel. Our bathroom door didn't lock, shower knob broken, TV didn't work but that wasn't going to spoil our stay despite reporting numerously. Food: They tried in variety, somewhat bland except the vegetarian corner which had a good enough selection of tasty food. Service: Friendly staff and top on the list was Flora, Vincent and his look alike who went out their way to ensure we were comfortable and waited on us with alot of joy and banter. Our housekeeper was also quite gracious and attentive. Generally on service there were afew concerns which would otherwise have made for a better experience e.g. in the dining, it was disconcerting to be seated at a table and find soiled linen, with set-up done over those stains. This was our observation on more than one occasion. A host/hostess to seat guests would have been great, again it was awkward to get there and have to scan around for a place to seat. On day 1 we got stained beddings on one of the beds which was a little surprising but to be fair this was addressed immediately. We would have appreciated getting feedback on whether or not it was possible to get the stuff in our room fixed rather than keep getting promises that someone would look into it, only for no one to show. Animation and activities: Great and fun team. Children were well taken care of for most of the day so that was one less thing to worry about. For adults, the animation team had a variety of activities to keep us all engaged and this applied to the evening entertainment as well. Good old acrobatics was one of the shows we watched and that never gets out of fashion. Overall, even though I wouldn't say it was a wow experience, it was worth the stay and value for money. They would do great to address the little kinks in their offering and service, hopefully my experience will be better if I ever visit another time.
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Date of stay: August 2021Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Dec 1, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Ingrid T wrote a review Aug 2021
3 contributions
I spent 3 nights with my family and we enjoyed every second of it. The rooms were spacious, clean and well serviced. The food was absolutely amazing, varied and delicious. The staff were friendly, available and accommodating. The location of the hotel is stunning and we felt safe walking on the beach. Our children had a blast, jumping from the pool to the ocean and enjoying yummy snacks. The grounds are spacious so we felt very comfortable and safe. This is a hotel we have stayed at several times before and will definitely visit again.
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: Ocean view
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Aug 19, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Sally wrote a review Jun 2021
2 contributions
It was my first time to travel alone and so I was kinda uneasy about how it would turn out but Neptune palm beach has been amazingly awesome! The staff are so friendly, the views out of this world, the beach clean, the all inclusive diet is so amazing! And the pools, my oh my, very clean and inviting! The ocean view from the hotel is just breathtaking. I enjoyed every bit of it and I go back home with my heart full, my gallery full and my tummy full as well. Oh! How could I forget to mention that they upgraded my room during check inπŸ’ƒπŸ’ƒ I got a whole suite just for me! Great service Neptune! And thanks also for adhering to covid protocols. Thank you Neptune Hotels! Am definitely coming back with my crew!
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Date of stay: June 2021Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded Jul 2, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Dot1952_13 wrote a review May 2021
Cape Town Central, South Africa3 contributions
This has been a wonderful holiday. The staff are amazing and bend backwards for your every need. Special kind of friendliness and professionalism. The accommodation is superb. The food selection is excellent and yummy fresh fish. A highly place for a relaxing holiday with a clean beach.
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Date of stay: May 2021
Value
Location
Service
Room Tip: The room is the size of a studio apartment
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded May 30, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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David C wrote a review May 2021
1 contribution
Stay there Neptune paradise hotel enjoying my stay till I realize my back pack was left unpicked in my room. After a few minutes checked my pack pack and notice my wallet with 700$ dollars was missing raise concern no assistance from staff. Be careful there for sure, sorry this trip ended this way. Dave
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Date of stay: June 2020Trip type: Traveled
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded May 21, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. However, this is a strange way to insult the hotel of your loss of money. On top, if it was my backpack with 700 usd inside, I would for sure have it put that it cannot be taken out in a few minutes, or simply not have it in a backpack. I understand you may have lost your money, but please do not insult our well trained staff in a fully securied resort without any proof. Yours faithfully, Michel
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PRICE RANGE
$188 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sentido neptune paradise hotel diani, neptune paradise village hotel, neptune paradise village ukunda
FORMERLY KNOWN AS
SENTIDO Neptune Paradise Village & Spa
LOCATION
KenyaCoast ProvinceGalu Beach
NUMBER OF ROOMS
92
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Frequently Asked Questions about Neptune Paradise Beach Resort & Spa
Which popular attractions are close to Neptune Paradise Beach Resort & Spa?
Nearby attractions include Kaya Kinondo Sacred Forest (2.5 miles), Diani Beach Art Gallery (4.7 miles), and Diani P.A.G Church (4.9 miles).
What are some of the property amenities at Neptune Paradise Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Neptune Paradise Beach Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Neptune Paradise Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Neptune Paradise Beach Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Neptune Paradise Beach Resort & Spa?
Conveniently located restaurants include Asha Bistro, Sails Beach Bar & Restaurant, and Tiki Bar.
Are there opportunities to exercise at Neptune Paradise Beach Resort & Spa?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Neptune Paradise Beach Resort & Spa have airport transportation?
Yes, Neptune Paradise Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Neptune Paradise Beach Resort & Spa located near the city center?
Yes, it is 0.3 miles away from the center of Galu Beach.
Are any cleaning services offered at Neptune Paradise Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Paradise Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.