It was a very fantastic place, it had some of the best rooms you could have been to, it also had very friendly staff who was there helping at any time possible, this included helping from any requests in the room, to any where in the hotel. They also had some of the fanciest restaurants around, they also had many varieties of food ranging from vegetarian to any other cuisine that they could make. It also had huge swimming pools all around to avoid crowding especially during this tough COVID times which helped everyone follow COVID protocols at all required times. The beach was also one of the cleanest where water levels weren't bad being children friendly, allowing anyone to enter the water and not worrying about knowing how to swim or not. Also the place was well maintained because it was kept clean at all times, and room service was done from time to time making sure you have a comfortable stay and are satisfied with their services. They also had very good entertainment every night which was different everyday giving people something new to watch. And also the chef did an amazing job serving such good food which kept everyone's stomach full at all times.…
i didnt feel safe, becouse someone stolen my money from deposite box located in my room. After all I spoke with few tourists end appeared that it had happend many times in this hotel. Thats disadvantages. Beside that hotel is nice, rooms clen, food very tasty and various, stuff nice and friendly.
Most of the staff have attitude, especially if your not a foreigner. The meals to are boring no variety, there was no fireworks on new year's. The lady that helped us take bags to the room was very polite and had good customer service, also Elijah from the bar. The rest should learn from the two.
The hotel ambience is breathtaking. From the swimming pools to the restaurants, to the hotel environment.......and the level of cleanliness was exceptional. My 5 day stay was made memorable by the hotel staff who were quite hospitable and friendly. The housekeeping services, food and animation were outstanding. Specifically, I wish to personally acknowledge Betty & Flora who went out of their way to support me when I was fell ill whilst at the hotel. They truly demonstrated the true spirit of humanity. I will not forget the housekeeping lady-Ann who was meticulous in her cleaning and preparation of the room. My deepest appreciation to every staff member not mentioned by name here for making my stay at the hotel memorable. Thank you Mr Juma for a well coordinated conferencing plan. Together with my colleagues, we are truly greatful.…
The hotels is very nice and very clean and has got very good service. The food is amazing with awesome views of the ocean. The beach is awesome and very clean. The all inclusive package is the best as it offers variety of drinks and food stuff.
Visited with family for 5 days and I'd stay the place is ok. Not the most outstanding if you've experienced better hotels at the coast. Check-in and rooms: Check-in was smooth and the reception quite good. The rooms are spacious considering we had an extra bed but very minimalist in terms of aesthetics. You kind of wish they'd make efforts to update their rooms since they still have an early 90s look and feel. Our bathroom door didn't lock, shower knob broken, TV didn't work but that wasn't going to spoil our stay despite reporting numerously. Food: They tried in variety, somewhat bland except the vegetarian corner which had a good enough selection of tasty food. Service: Friendly staff and top on the list was Flora, Vincent and his look alike who went out their way to ensure we were comfortable and waited on us with alot of joy and banter. Our housekeeper was also quite gracious and attentive. Generally on service there were afew concerns which would otherwise have made for a better experience e.g. in the dining, it was disconcerting to be seated at a table and find soiled linen, with set-up done over those stains. This was our observation on more than one occasion. A host/hostess to seat guests would have been great, again it was awkward to get there and have to scan around for a place to seat. On day 1 we got stained beddings on one of the beds which was a little surprising but to be fair this was addressed immediately. We would have appreciated getting feedback on whether or not it was possible to get the stuff in our room fixed rather than keep getting promises that someone would look into it, only for no one to show. Animation and activities: Great and fun team. Children were well taken care of for most of the day so that was one less thing to worry about. For adults, the animation team had a variety of activities to keep us all engaged and this applied to the evening entertainment as well. Good old acrobatics was one of the shows we watched and that never gets out of fashion. Overall, even though I wouldn't say it was a wow experience, it was worth the stay and value for money. They would do great to address the little kinks in their offering and service, hopefully my experience will be better if I ever visit another time.…
I spent 3 nights with my family and we enjoyed every second of it. The rooms were spacious, clean and well serviced. The food was absolutely amazing, varied and delicious. The staff were friendly, available and accommodating. The location of the hotel is stunning and we felt safe walking on the beach. Our children had a blast, jumping from the pool to the ocean and enjoying yummy snacks. The grounds are spacious so we felt very comfortable and safe. This is a hotel we have stayed at several times before and will definitely visit again.
It was my first time to travel alone and so I was kinda uneasy about how it would turn out but Neptune palm beach has been amazingly awesome! The staff are so friendly, the views out of this world, the beach clean, the all inclusive diet is so amazing! And the pools, my oh my, very clean and inviting! The ocean view from the hotel is just breathtaking. I enjoyed every bit of it and I go back home with my heart full, my gallery full and my tummy full as well. Oh! How could I forget to mention that they upgraded my room during check in💃💃 I got a whole suite just for me! Great service Neptune! And thanks also for adhering to covid protocols. Thank you Neptune Hotels! Am definitely coming back with my crew!
This has been a wonderful holiday. The staff are amazing and bend backwards for your every need. Special kind of friendliness and professionalism. The accommodation is superb. The food selection is excellent and yummy fresh fish. A highly place for a relaxing holiday with a clean beach.
Stay there Neptune paradise hotel enjoying my stay till I realize my back pack was left unpicked in my room. After a few minutes checked my pack pack and notice my wallet with 700$ dollars was missing raise concern no assistance from staff. Be careful there for sure, sorry this trip ended this way. Dave