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Neptune Village Beach Resort & Spa

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Diani Beach Road, Galu Beach 80400 Kenya
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Traveler (875)
Pool & Beach (199)
Room & Suite (79)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 5 hotels in Galu Beach
Location
Cleanliness
Service
Value
Travelers' Choice
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Beach
Diving
Babysitting
Wifi
Outdoor pool
Restaurant
Swimup bar
Breakfast buffet
Poolside bar
Windsurfing
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
526Reviews65Q+A29Room tips
Traveler rating
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Popular mentions
Akinyi Opong wrote a review Sep 6
1 contribution
I have not experienced such hospitality; from the moment you enter the village to rooms to service...am still awed. The cottages are to die for; The bed...omg, hot shower, tv, etc. The hotel is right next to the beach and the sight is heavenly and peaceful especially in the evening when the tides are coming in.... simply breathtaking I loved all the games especially the water aerobics, water polo, beach volley and football. The animators are very enthusiastic and innovative. The restaurant and snack bar crowned it all. the food was delish and at no one point will you feel hungry as the snack bar is open till late. The night entertainment was also wow. this is the place to be if ever you wanna visit south coast for team building or as friends or even solo.
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Date of stay: August 2021
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: The cottages are in serene areas to allow for some quiet/ reflection time.
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peter t wrote a review May 2021
2 contributions
I had a wonderful experience at the Neptune Village in Diani Beach, Galu. Every staff member I encountered,were delightful and eager to help! The room was clean, very comfortable, and the staff were amazing. They went over and beyond to help make our stay enjoyable..The F&B manager, Mr Ali Juma, was so helpful and ensured that guests are well taken care of. Hats off to you sir. I highly recommend this hotel for anyone visiting Diani.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Neptune Sales, Sales at Neptune Village Beach Resort & Spa
Responded May 30, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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mohammad y wrote a review May 2021
2 contributions1 helpful vote
We had a wonderful time, great experience, service was good, the team was amazing, regards Mr Ali FNB manager... not forgetting Riziki, ever cheerful staff. Thank you all may God bless you, hopefully to see you again soon...
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Neptune Sales, Sales at Neptune Village Beach Resort & Spa
Responded May 21, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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WAM wrote a review Jan 2021
2 contributions
Horrible experience at the village, checked in at the hotel @12 midday couldn't get a room till 3pm when we went to freshen up the electricity was faulty so couldn't shower or relax in the room since they had to call an electrician to fix it. It wasn't ready until 6 in the evening. Then in the morning when we woke to couldn't take a bath coz the water from the showers was coming out boiling hot reported the issue went for breakfast coming back to our room to pick up something the room was flooded, water coming from the roof top tanks. Terrible experience we had to change room .
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Date of stay: December 2020Trip type: Traveled with family
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Response from Neptune Sales, Sales at Neptune Village Beach Resort & Spa
Responded Feb 1, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team
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dazzaref wrote a review Jan 2021
Nairobi, Kenya116 contributions67 helpful votes
+1
Neptune has always been one of my favourite hotels and as a group of friends we went their over Christmas for five nights. The rooms were well appointed, clean and the air con was a dream. The food was exceptional quality with different buffet varieties served by the staff so as to limit customer contact due to COVID19 regulations. For an all inclusive package the food was impressive considering some of the awful food served by other large diani all inclusive resorts. Well done chef! My two friends had never stayed here before and remarked several times on the professionalism and pleasantries from the staff, they do really enjoy their jobs. A big thanks to Jackson Kifoto for accommodating and looking after us as well as Davis and Justus the pool bar staff who provided exceptional service. Well done Neptune we will definately be back
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Date of stay: December 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Neptune Sales, Sales at Neptune Village Beach Resort & Spa
Responded Jan 18, 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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PRICE RANGE
$207 - $344 (Based on Average Rates for a Standard Room)
LOCATION
KenyaCoast ProvinceGalu Beach
NUMBER OF ROOMS
165
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Frequently Asked Questions about Neptune Village Beach Resort & Spa
Which popular attractions are close to Neptune Village Beach Resort & Spa?
Nearby attractions include Kaya Kinondo Sacred Forest (2.4 miles), Diani Beach Art Gallery (4.8 miles), and Tandori (4.1 miles).
What are some of the property amenities at Neptune Village Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
What food & drink options are available at Neptune Village Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Neptune Village Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Neptune Village Beach Resort & Spa?
Conveniently located restaurants include Asha Bistro, Sails Beach Bar & Restaurant, and Tiki Bar.
Are there opportunities to exercise at Neptune Village Beach Resort & Spa?
Yes, guests have access to a pool and a sauna during their stay.
Does Neptune Village Beach Resort & Spa have an airport shuttle?
Yes, Neptune Village Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Neptune Village Beach Resort & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Galu Beach.
Are any cleaning services offered at Neptune Village Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Village Beach Resort & Spa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Neptune Village Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.