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Neptune Village Beach Resort & Spa

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Neptune Village Beach Resort & Spa
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166 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Warsaw, Poland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 13, 2016

I spent one week in the Neptune village resort a few years ago. However, I believe that it deserves my opinion as I can say that it was best holidays I've ever had. Even now, after visiting some new, wonderful places I still consider Kenya as the most beautiful country. As for hotel, it has a great location, with a... More 

Helpful?
1 Thank Joanna C
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

London
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 4, 2016

What a great holiday we are having at Neptune Village Diani beach.Location is fabulous both for couples and families.Long beach walks warm sea 30c Sunshine amazing and we feel really safe with the staff and local Kenyans doing all they can to accommodate our every need and to top it all the cost equals a couple of weeks in Spain... More 

Helpful?
Thank london j
Neptune S, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed January 15, 2016

Had the perfect break with family of 15 adults & 6 kids over the festive period, 27th to 02nd Jan 2016. The hotel location is fantastic, right on the beachfront, never seen a cleaner stretch of white sandy beach. The property is large 3 hotels in a row, the grounds are huge and well maintained. Big pool plus infinity pool.... More 

Helpful?
Thank shaila B
Nairobi, Kenya
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 12, 2016

There is no doubt that this is a beautiful stretch of white, sandy beach, and the property is beautiful. Sadly, as Kenyan residents, we feel that "All inclusive" estsblishments tend to cut many corners. We did not enjoy the food in general. Ox-tail liver mushkaki???? Ugh!! Tea time is not that exciting either. Just 1 tray of some cake. Breakfast... More 

Helpful?
1 Thank kakujax
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Kenya
Level Contributor
2 reviews
4 of 5 stars Reviewed December 17, 2015 via mobile

After a negative but constructive review i have seen very positive reaction from the hotel in just 1 day. The double rooms now have 2 towels, water is provided in the room and refilled every day and they are genuinely interested to know what they can improve. Kudos and keep this up. The facilities are very good, just tying the... More 

Helpful?
Thank Joseph W
Nairobi, Kenya
Level Contributor
2 reviews
4 of 5 stars Reviewed May 30, 2015

We got all Inclusive package. The food was excellent. The staff is very friendly. Only issue we faced at the time of Check in which was delayed despite of our advance booking. I would recommend tourist to enjoy the hospitality of the Neptune.

Helpful?
Thank Gouri2015
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 7, 2015 via mobile

Excellent swimming pool. Even better ocean and beach. Good night entertainment. It ends there. On arrival we waited 2hrs before being checked in. No welcome of any sort. Rooms had various issues- plumbing,ac's etc. Rooms are okay but not maintained. We accidently locked our keys in the room- took the team 45minutes to sort us out-simply because they didnt know... More 

Helpful?
2 Thank Nilpa
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Nairobi, Kenya
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 14, 2015

I loved my stay at Neptune Village. The rooms are very clean and the staff very friendly and helpful. The Spa..... lovely. Meal times were excellent. The variety was well laid out. Breakfast was my most interesting time as Ochieng the clever monkey kept stealing bananas and giving the lady waitresses a hard time in trying to chase him away.... More 

Helpful?
Thank Ruth M
2 reviews
3 of 5 stars Reviewed December 16, 2014

Spent a holiday with family,Lost my camera at the reception in november 2012 when checking out,didnt get any help or response from managenent ,felt disappointed and it would take alot of convincing for me to go back there,as i really dont understand how it went missing from reception desk in seconds as they cut the wrist band.

Helpful?
Thank Elizabeth K
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 15, 2014

Dear Manager, I am confined on wheelchair and visited your hotel from 8th April to 13th April 2014. The most outstanding thing about the resort is the beauty and large space for resting near the beach. The rooms were clean, food nice and plenty. Your staff was responsive and courtious. I have to specially mention, Timothy the Guest Relations Officer,... More 

Helpful?
3 Thank Billy O
Questions? Get answers from hotel staff and past guests. Ask a question

280 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 

Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Location: Kenya > Coast Province > Galu Beach
Price Range: $184 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#5 Luxury Hotel in Galu Beach
#5 On the Beach Hotel in Galu Beach
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