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1 - 5 of 101 reviews
First time in neptune village and i had a great experience. mr Kifoto the resident manager attended to our every concern and our every need and went out of his way to ensure our comfort. Despite us having a lot of extra needs including having...More
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you...More
Was there in July in a family of four, the hotel was ideal for family setting. We had booked two rooms which were spacious and well accommodative for my small family Food was good though we had to use one restaurant, the staff were just...More
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More
We stayed at the Neptune Village for one week, as part of a longer holiday package including a safari and a shorter stay at another Neptune hotel (Neptune Beach). Although the safari was a magnificent experience, the stay at Neptune was very disappointing. To summarize...More
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More
Great Staff - helpful and friendly; rooms a bit in Age with space for improvement; Beachboys are very challenging; Transfer from the Airport Mombasa takes endless; Food is good and changes everyday; take the safe - it costs a bit extra but.....More
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More
Had a wonderful time through it all. The hotel staff was very efficient and friendly and on point always. The wedding was sooo beautiful thanks to the staff and to beautiful neptune village. Had the best wedding experience ever at your hotel. Ris & Tre's...More
"rooms further from the pool are quieter . rooms on the top floor have better views"
"don't pay extra for sea view as there is none, room no 403 to 407 are best for pool and restaurant"
"I would suggest one to go for Neptune Palm. They are more privileged."
"Choose a room either near the pools & restaurants or by reception if you want peace & don't mind..."
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