In a word, wow! We spent three amazing days and nights here and were blown away by the experience. The staff is so wonderful, attentive and caring. Even going so far as to ask us after our first night if our mattress was comfortable enough, or if they needed to swap it out for another (it was plenty comfortable!) We were lucky enough to get to meet and chat a bit with the owner Frederick, he's a delight! We stayed in the main house in master suite #1, which was massive! The view from the veranda was incredible and we were lucky enough to enjoy breakfast up there one morning. Speaking of breakfast, the food at every meal was incredible. From the fresh fruit each morning, to the fresh caught seafood each night, we were truly spoiled! We were also surprised at how many options there were at the bar, from local beer, to wines and delicious cocktails, there is something for everyone! The beach and pool areas are both wonderful. We enjoyed walking along the beach and enjoying the natural beauty. We also were able to do a lunch on the beach one afternoon, we definitely recommend this! Lastly, we want to note how incredibly helpful the entire staff was in ensuring our safe travels home. Thank you so much for a memorable stay, we can't wait to visit again!…
Msambweni Beach House is stunning – I would return without doubt. The setting is beautiful: in African countryside, up on a small cliff overlooking the beach and Indian Ocean. The beach house and villas are surrounded by palm trees, and some steps take you down to the beach where there is seating in the shade plus the massage “hut” which has a mirror under the bed so that you can look out to the ocean whilst being massaged – Bliss! Since there are only a few rooms in the beach house, plus 3 villas, the setting is very peaceful and calm – completely relaxing. We flew to Mombasa airport and the MBH arranged a transfer for us. The journey took two hours along very bumpy roads but this wasn’t a negative for me, I found it extremely interesting! Upon arrival, a guard opened two sets of security gates to allow our car entry – security is taken seriously here and I didn’t feel unsafe at all. We received a wonderful welcome including cold refreshing drinks and hot aromatherapy scented towels to refresh ourselves. We were extremely tired so the team arranged for our lunch to be served at our villa, so we didn’t even have to walk to the main building. We stayed in Private Villa 1 and it was wonderful! If you’re looking for a clinical, crisp, standard luxury hotel then this isn’t you, but if you’re more interested in something with a bespoke boutique cultural feel whilst also being very luxurious, then this is perfect! For our final night we stayed in the Ocean Suite which was a great experience – a sort of luxury safari hut on stilts looking out over the ocean. The whole team were wonderful, catering to our every need and going out of their way to make our stay fantastic. Terry arranged all of our trips for us – we did a boat tour of the mangroves, stopping off on a deserted sandbank for snacks and drinks, which I would highly recommend. We also spent a day diving at Diani, just north of Msambweni, which was great. And finally we visited Shimba Hills National Reserve which was a lovely way to spend a day. We only stayed for a week but these trips made it feel like we did a lot in the week. My boyfriend and I love good food and MBH really didn’t disappoint! Lots of fish and seafood, lobster, great steak, local curries, salads etc. Presentation and service of the food was spot on, and everything was extremely tasty. Without us asking, on our last day the team even arranged for us to have a lobster and seafood platter on the beach! MBH has a relaxed but smart feel – guests are well dressed: ladies wear dresses and flat sandals in the evenings, and men wear shorts and shirts. This is a classy and refined hotel where evening aperitifs and amuse bouche are served pre-dinner on the terrace…it really was fantastic. Highly recommended, I cant wait to return.…
This place is absolutely terrible. Although all the members of staff went out there way to make us comfortable they didn’t have the capacity to make the changes needed. It’s is a 2 star at best hotel charging 5 star rates. The kids club is a trampoline. The food is terrible and you will be lucky to be severed what you have ordered. Out of the 9 nights we spent at this hotel at least one member of our group went to bed hungry every night except the one night we chose to dine out. The salad I ordered on the first day looked as though it had been sitting in the fridge for a few days. Upon showing the managed the famous granola healthy breakfast and fruit platter management themselves agreed they wouldn’t eat that and said “in Belgium people would never touch pineapple that looked like that”. Orders are constantly forgotten. Children’s food was always at least an hour late. When we complained about the missing or incorrect orders the chef remarked “why can’t they eat what I have served them?” Or “I am not here to cut mangos for guests”. I was AMAZED when I heard sea food would be served at a surcharge! So at $2000 a night be prepared to fork out extra for sea food. Management later agreed to waive that surcharge, but 60% of the time the seafood we asked for was unavailable. After being told constantly to order the crab, it was unavailable and then the famous ginger crab was served to us on a side plate and had not even been cleaned!!! Of the 3 crabs we only found 4 claws! There are NO COVID protocols being followed in the kitchen. None of the chefs or kitchen staff wore gloves or masks. Management themselves don’t wear masks. Salt is served in little bowls without any spoons so if anyone needs to add salt to the extremely bland food you will have to use your fingers, these bowls are shared by all of the guests. Upon booking the villa I specifically asked about the covid protocols that were being followed. I was told rooms were sanitized between guests and left empty for one night between guests. From our stay there it was obvious that guests were occupying rooms immediately after a guest left, there was no day left between guests and I’m sure no sanitization process being followed in the villas. Upon arrival our villa was filthy and we spent the first day and a half of our vacation cleaning the villa. Used utensils and cups are left in the mini bar area for hours and often over night so we would always wake up to an ant Infested kitchenette/ bar area. The poor design of the villa and old mukuti roofs mean the villa always has insects. On the second night we found a lizard in a bed after turn down, and lizard poo is can be found on everything. Although water dispensers are provided in the rooms there are seldom glasses in the villas so be prepared to wait at least half an hour to drink that water. Any water bottles you order at the beach are chargeable. I was assured that all bed linens and towels would be sanitized and cleaned used hot water. The towels in our villas were stained and even torn. The mosquito nets on the beds were torn and we often woke up with mosquito bites. The a/c was ok and would cool the room down to a relatively bareable temperature, but do not expect cold rooms. I agree with all the posts that say this place is extremely over priced, we paid $2000 a night to be treated like crap and stay in a glorified tent!…
We were a group of 18 people and took over the whole place. On the offset the place is stunning! The views are incredible from everywhere! The main house - where my room was, and where the lunches and main pool are, was nice and clean and big enough for all of us. We had breakfasts by the pool and candle lit dinners which was stunning. The other three villas - really nice private areas each with their own pools. We found villa 1 the upstairs room with no AC was very hot and not really a proper room. The AC in villa 3 was not working well and so was also a struggle. The bathrooms were perfect. My room - master suite 1, id say the best room was really big, with a massive bath tip and a view to die for! Everything was great in this room! The ocean villa - while a great concept, the room wasn’t the best. Built with canvas the room got very hot at night and again the AC wasn’t working well. The view is amazing and it’s romantic but If I wanted a tent I’d go to the mara. The staff/service - the staff were amazing trying to keep us happy and meeting all our requests. They set up a stunning bonfire dinner beach party, and a beach lunch and threw a pool party for us. They really were amazing people. We did find though that while the people were friendly and helpful the service was lacking, maybe because we were too many people or they had to keep running back to the main house, we found it slow and many times orders were forgotten. For all the amazing events they threw for us we found the decors great but main food elements forgotten about which made it frustrating to have to keep calling the wait staff. We also found many a time where there were no staff to be found. Quite frustrating. Peter and Elphus specifically were very helpful and great! Food - honestly not impressed. We had a mix of veg and non veg, but never really enjoyed the food made. The chefs did try his best but was a bit of a let down. The pizza party idea was great fun and perfect as the taste was good! The breakfast was really nice, the avo on toast, the pancakes etc. Beach - the beach is nice, unfortunately it was full of sea weed, so much so we couldn’t swim in the ocean at all. I think this is seasonal though as others have had great beach experiences. Overall, great holiday with some issues but we still have fun - thank you. …
A brilliant place to really unwind and relax and regain your composure n mind....after a stressful period. Totally peaceful and absolutely Covid compliant... villas have their own pools so.no fear of any infections etc. Excellent service from.the directors to the staff. You may need not get out of the villa at all unless u want to walk down to the private beach and enjoy the sea and a.leisure walk on the clean white sands without any disturbance. Their are cycles provided by the resort..if you feel.active enough to cycle around the area n village. The community artists too.come and share their experience with the directors of the resort and the guests and its obvious that everyone is a team player and all.work towards the common good of the communities around and the element of growing together is heart warming. The management set out a lovely luncheon on the beach for us and spoiled the honeymoon couple rotten. Hats off to Freddie and Aeron and their families.and teams for a fantastic concept and living the vision. A new game learnt...played avidly in France.... called pentanque …
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