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Serena Beach Resort & Spa

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Serena Rd, Shanzu, Mombasa 80100 Kenya
Lowest prices for your stay
Official Hotel Site
$262
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Hotels.com
$262
$238
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SAVE $24
Free cancellation until 09/10/20
CheapTickets
$262
$238
View Deal
SAVE $24
Free cancellation until 09/10/20
Expedia.com$238
Travelocity$238
Orbitz.com$238
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (738)
Pool & Beach (173)
Room & Suite (107)
Certificate of Excellence

About

#2 of 7 hotels in Shanzu
Location
Cleanliness
Service
Value
Certificate of Excellence
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Swimup bar
Breakfast buffet
Poolside bar
Tennis court
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Concierge
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
753Reviews12Q+A100Room tips
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Popular mentions
The hotel's architecture was unique, built with local materials and with a classic style. The environment is quiet and serene. The food was excellent with lots of choices. The service was top notch with very engaging staff.
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Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & Spa
Responded Mar 18, 2020
Dear Muvayi, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, In your own words"Great service and ambience" we are very pleased to hear that it was a pleasant one. We are very delighted to hear that you loved our Swahili coastal theme as well as our well renowned food quality. I am also happy to hear your kind compliment to all our staff at all levels that provided service, made you feel at home. Certainly, they equally enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Deputy General Manager
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Hotel has very good service. Rooms have been upgraded. Still feels private. Breakfast is one of the best in Shanzu. Hotel has a Swahili and coastal feel to it but still offers modern amenities. Would recommend it for families as well as business travel
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Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & Spa
Responded Mar 10, 2020
Dear Njuguna, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. We are very delighted to hear that you loved our Swahili coastal theme as well as our well renowned food quality in your own words"Breakfast is one of the best in Shanzu.". I am also happy to hear your kind compliment to all our staff at all levels that provided service, made you feel at home. Certainly, they equally enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Deputy General Manager
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We have stayed at several beach hotels at the coast , Serena is an pioneer in this sector and has been present for many years. We stayed at the Serena after Christmas through New Years. I can highly recommend the family room, its 2 bedroomed and very spacious . Some sections of the hotel are run down, the pool is too small for the crowd, sun beds are not enough too. The hotel is beautiful and well manicured. Half board meal option offers Breakfast and Dinner, both meals offer wide options of fresh and tasty buffett food but unfortunately almost the same after a few days . We appreciated the fact that the management was present everyday and would stop by and speak with guests. We also appreciated the warm and professional service of all hotel staff members . Our Kids visited the educative Butterfly centre, great idea We also took part in the beach cleaning . We would highly recommend Serena to families and couples as well even though its a little on the expensive side .
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Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & Spa
Responded Mar 10, 2020
Dear Linda, Thank you very much for taking the time to review and share your wonderful experience about stay with us, we are very pleased to hear that it was a pleasant one. We are very delighted to hear that you loved our location,rooms,food,as well as our festivity programme and thank you for participating in butterfly center and periodic beach clean up. I am also happy to hear your kind compliment to all our staff at all levels that made you feel at home . management has taken note of areas of improvement and will be worked upon in a timely manner. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Deputy General Manager
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+1
What an amazing 5 nights at Serena. We couldn't get enough. Food was fantastic and the seafood meal at Jahazi was out of this world. The rooms are so authentic in design and clean. Staff are very friendly. Be sure to visit the water sports centre for some interesting activities. Overall it was a great stay and we are definitely going back.
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Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & Spa
Responded Mar 10, 2020
Dear Guest, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. in your own words "Fantastic Stay" We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing and we look forward to welcoming you back more often. Regards,
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If it's all about good service and excellent customer service this is the place to be. The food was great, the ocean open and welcoming. Had an earlier hiccup with the dated room but the reception quickly resolved the matter and another room was provide pronto. Will visit again, and in all fairness I do highly recommend. Special thanks to Mr. Athman and Mr. Ali. Let's see more of the Jahazi please.
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Response from SerenaHotels, General Manager at Serena Beach Resort & Spa
Responded Feb 23, 2020
Dear Bwire, Thank you very much for your feedback. We do appreciate the review and the staff mentioned will be motivated. We look forward to your next visit. Regards Herman Mwasaghua General Manager
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Previous
PRICE RANGE
$183 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serena beach hotel shanzu, serena beach hotel and spa, hotel serena beach
LOCATION
KenyaCoast ProvinceMombasaShanzu
NUMBER OF ROOMS
166
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Serena Beach Resort & Spa
Which popular attractions are close to Serena Beach Resort & Spa?
Nearby attractions include Haller Park (3.6 miles), Bamburi Beach (3.2 miles), and Nguuni Nature Sanctuary (4.1 miles).
What are some of the property amenities at Serena Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Serena Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Serena Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Serena Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Serena Beach Resort & Spa?
Conveniently located restaurants include Cafesserie Mombasa, Pavilions Restaurant, and Yul's Restaurant.
Are there opportunities to exercise at Serena Beach Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Serena Beach Resort & Spa have an airport shuttle?
Yes, Serena Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Serena Beach Resort & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Shanzu.
Are any cleaning services offered at Serena Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Serena Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.