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Serena Beach Resort & Spa

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P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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1 room 1 adult
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Serena Beach Resort & Spa
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460 Reviews from our TripAdvisor Community

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santa barbara, california
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

A great way to recover from a long flight , the Serena Beach is casual, welcoming, friendly, and peaceful! It has ample grounds with entertaining little monkeys, even a butterfly house.. and is located right on the beach...staff is friendly and helpful, and the accommodations are more than comfortable and spacious.. complete with a mosquito net around the very comfortable... More 

Helpful?
Thank missy004
Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Exquisitely designed, authentic Swahili architecture. Very warm welcome! .... But poor customer service (a few bad experiences), no hot water, signs of wear and tear spoilt an otherwise idyllic visit.

Helpful?
Thank Makena_KR
Konigswinter, Germany
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

coming here made me feel home. Walked through a well kempt hotel with homely atmosphere. The Front desk workers are well trained. They can read most of the wishes a guest has. The flexibility is amazing. The restaurants are great, variaties at the buffet. We fellt safe and well taken care of. That was not our last visit. Thank you... More 

Helpful?
Thank achie2016
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Has that authentic coastal feel, amenities are a reflection of the culture. The whole place is very clean , service was great and the food is excellent. I'd highly recommend it to everyone , it's family friendly yet private enough for couples both young and old

Helpful?
Thank Clesh V
Stellenbosch, South Africa
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Staff amazing good Accommodation (junior suite) not really what I expected Second Tv doesn't work, bed very small, hot water not really hit) Food : almost Ok Activities : not so many Pool : good If I will have to travel from Europe : no I advice to go elsewhere (South Africa or Thailand)

Helpful?
Thank Alex c
Nairobi, Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We used their conference meeting rooms which are well equipped with the appropriate audio/visual equipment. The area is very serene. The grounds area beautiful and well maintained but I noticed they have a number of creepy crawling reptiles (lizards) plus monkeys that behave like you're trespassing on their zone. The rooms are well maintained, clean and spacious. However, take caution... More 

Helpful?
Thank Loyya N
Moshi, Kilimanjaro, Tanzania
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2016

Was a very nice place to stay with lovely buffet swimming pool and tradition dancing I enjoyed it all the week when I was there.Guys this is the place to be because they have gym to you can be fit while you r in Serena .I love their are service is very nice.

Helpful?
Thank Abdi K
Amsterdam, Noord-Holland, Netherlands
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

We were looking for a nice place at the beach to hang out for a day and just relax. Serena Hotel was the right place! We were welcomed as a guest despite the fact we did not have a room in the hotel. Staff was extremely friendly and allowed us to use towels and sunbeds. It was only the pool... More 

Helpful?
Thank Vincent B
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 27, 2015

My friends from eritrea were here in October, so went to visit and spent the day with them. Its a beautiful resort. Big clean rooms, very nice views. Good food, one pool, and the beach is awesome. We had loads of fun and spent most of our day by the beach. Its a nice resort and will plan to stay... More 

Helpful?
Thank Tariqa I I
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2015 via mobile

I have been staying at this hotel for the last 7 years. Its the best from a selection of premium hotels from North Coast down to Diani in the South. Hotel and gardens are in Swahili style. Staff are the extremely well trained as one would expect from any organisation set up by the Aga Khan. Serena is the Four... More 

Helpful?
1 Thank frida915
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