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    Serena Beach Resort & Spa

    P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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    Best prices for your stay
    7/30/2017 7/31/2017
    $274
    $223
    SAVE $51
    $274
    $274
    Traveler (460)
    Pool & Beach (113)
    Room & Suite (74)
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    Overview
    • Excellent61%
    • Very good27%
    • Average8%
    • Poor3%
    • Terrible1%
    Travelers talk about
    “jahazi grill” (39 reviews)
    “half board” (20 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Business Center
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Sarova Whitesands Beach Resort & Spa
    1,321 reviews
    #1 of 14 hotels in Bamburi
     
    Voyager Beach Resort
    2,968 reviews
    #2 of 58 hotels in Mombasa
     
    PrideInn Paradise Beach Resort
    416 reviews
    #1 of 7 hotels in Shanzu
     
    Bamburi Beach Hotel
    973 reviews
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (574)
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    1 - 5 of 518 reviews

    Reviewed 2 days ago via mobile

    This is such an amazing hotel! So serene and beautiful! The waiters at the restaurant sokoni are so polite and courteous. The staff i met all had hellos. Makes one feel so welcomed. The chef is superb...one of the best pizzas i had ...tandoori chicken...i...More

    Thank munira21
    Reviewed 2 days ago

    i have been at the Serena beach resort & spa last april 2017 for a seminar. beautiful beach, good location, not far from Mtwapa resort town, friendly staff, secured parking area, Jahazi sea food restaurant is the best

    Thank munir mohamed y
    Reviewed 2 weeks ago

    I spent 4 nights at the garden in Serena and its a place i want to go back again and again. The food is a diverse range of cuisines that are tasty, delicious and unique. Staff are very friendly, was served by TEKAWITA and MATHIAS....More

    Thank ISAVWAISAAC
    Response from SerenaHotels, Deputy General Manager-Food & Beverage at Serena Beach Resort & SpaResponded 1 week ago

    Dear Isaac, Thank you for your feedback and learning that you enjoyed your stay at our resort is delightful. We hope to be able to host you again in not a distance away. Kind regards Herman Mwasaghua Food Beverage Manager.

    Reviewed 3 weeks ago

    Stayed in Serena last week while attending a conference and as usual it never dissaoints. Check in much faster if you have stayed there before as you will find that your details are pre-filled and all that they require is you signature and that's it....More

    Thank Jerim O
    Reviewed June 15, 2017 via mobile

    The customer service here is horrible. I don't know if it's because I was black but the lady at the reception was so cold towards my friend and me yesterday. I wanted to have a wedding there and according to the receptionist, the lady who...More

    1  Thank JennyLawrence21
    Response from SerenaHotels, Deputy General Manager in charge Food & Beverage at Serena Beach Resort & SpaResponded 2 weeks ago

    Dear JennyLawrence Thank you for taking your time to give us this feedback. I am equal disappointed with what you experienced during your recent visit to the Resort and there is no excuse for this happening. I want to assure you that this is not...More

    Sarova Whitesands Beach Resort & Spa
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    PrideInn Paradise Beach Resort
    416 reviews
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    Bamburi Beach Hotel
    973 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Beachfront
    • Room Service
    • Restaurant
    • Spa
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    Details
    • Price range
    • $166 - $436 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 166
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Priceline, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and HotelQuickly so you can book your Serena Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Kenya >
    • Coast Province >
    • Mombasa >
    • Shanzu
    • Also Known As
    • Serena Beach Hotel And Spa ,
    • Serena Beach Hotel Shanzu ,
    • Hotel Serena Beach
    Add Photo Photos
    Traveler (460)
    Pool & Beach (113)
    Room & Suite (74)
    Dining (30)
    Hotel & Grounds (245)
    Family and Play Areas (4)
    Bathroom (3)
    Business Center & Event Rooms (1)
    Nearby
    Sponsored by:
    Neptune Beach Resort
    315 reviews
    1.10 miles away
     
    PrideInn Paradise Beach Resort
    416 reviews
    .15 miles away
     
    The Plaza Beach Hotel
    78 reviews
    1.19 miles away
     
    Kenya Bay Beach Hotel
    350 reviews
    1.48 miles away
     
    Nearby Restaurants
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    1.32 miles away
    Cafesserie Mombasa
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    3.89 miles away
    Jumba Ruins Monsoons
    161 reviews
    2.46 miles away
    Yul's Restaurant
    471 reviews
    1.58 miles away
    Nearby Attractions
    Tropical Diving Kenya
    12 reviews
    1.59 miles away
    Haller Park
    838 reviews
    3.65 miles away
    Eastern Vacations Tours Limited
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    3.94 miles away
    Ask a question
    Questions & Answers
    Abdulkhaliq Ahm... B
    December 23, 2016|
    Answer Show all 4 answers
    Response from Rashi A | Reviewed this property |
    We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
    0
    Votes
    cherotich m
    November 16, 2016|
    Answer
    Response from Jerim O | Reviewed this property |
    I don't work in Serena. You may need to contact Serena directly.
    0
    Votes
    christiberlin
    April 6, 2016|
    Answer Show all 5 answers
    Response from Abhay D | Reviewed this property |
    Not on the beach but in the garden overlooking the beach, the beach is barelynworth calling a beach it's a small strip
    1
    Vote
    Room Tips
    "Rooms in the "Garden" are spacious and have a wide balcony. Rooms at the "Village" are..."
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    "Recommend beach facing rooms"
    Read review
    "Superior Garden Rooms"
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    "My room was quiet so I guess the ones away from the public areas are."
    Read review
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