We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Serena Beach Resort & Spa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Serena Beach Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

505 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 454: English reviews
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

First time visiting the north coast and very impressed by the hospitality and friendly staff that welcomed us to Serena. Booked 3 adjourning rooms and was very pleased by the cleanliness and assistance I received from house cleaning every morning. Thank you to the pastry chef for baking my daughters birthday cake after a 24 hour notice and to both... More 

Helpful?
Thank Ruth G
Johannesburg, South Africa
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Enjoyed lunch with my wife with attentive staff waiting on us. The garden and the beach area is beautiful and serene. Offers a wide range of drinks. All staff are very friendly and do everything to make the stay comfortable.

Helpful?
Thank OderoA
London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We have arrived at this hotel on 12/08/16 at 2pm having pre booked and fully pre-paid online on 9/07/2016. Unbelievably, now it's 2am on 13/08/16 we still have not been given our room. Since arrival we have been told to wait at the lobby as the guest in the room has refused checkout. Sadly there is no management to resolve... More 

Helpful?
Thank Eye M
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Madam, I received your comments with regrets. As discussed during our meeting. your check in experience was totally unacceptable and wish to assure you that remedial measures have been implemented to ensure that future visits are great experiences. It was our responsibility to handle the clients who did not want to check out earlier so that we can ensure... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

Although the beach, the accommodation and staff are very good, there is a serious problem with one neighboring hotel that plays loud music from around 9pm to 3am in the morning. The resort managers appear unable to resolve this issue legally or amicably so unless something is done to stop this soon, I would NOT recommend staying here.

Helpful?
Thank DoneLikeAKipper01
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, I acknowledge your comments with regrets. I have spoken to the neighbor and have instructed that the noise cannot continue. They have promised to take action and install sound proof material for their disco. I shall follow it up and take legal action to ensure that their entertainment does not interfere with our peace. Sorry for all inconveniences... More 

Ahmedabad, India
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A lovely place, beautiful surroundings, great atmosphere.... We took my father for his 75th birthday and also he returned back to Kenya after 35 years!! We loved every minute of our stay. The service was great, the staff were very polite, the food was superb and the chef also made special dishes on request. Serena Mombasa is the perfect place... More 

Helpful?
Thank PrashShah
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Lovely place, great architecture, great food, great service....very comfortable beautifully done rooms! The entire staff seems to give you personalized attention. Had an amazing time with family. The connected rooms were a lot of fun for our 10 & 8 year old.

Helpful?
Thank Rashi A
Mombasa, Kenya
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

A wonderful place. I'm sorry that I judge a place by the attitude of the employees a lot. The Employees are very nice and polite, maybe it rubs off from the managemet. The food is awesome!! The rooms are beautiful. Expensive though, no wonder it's almost always empty, but you are sold a different story that it's always full. The... More 

Helpful?
Thank Malik L
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Loved our stay there, the different pools were fun for our kids. They have a kids club but they probably need to incorporate more activities. Rooms are decent, service is quite good. The meal selection is very extensive and meals are delicious. Lots of beach activities available at a fee, and the hotel is adjacent to other city attractions. Will... More 

Helpful?
Thank Janet M
Level Contributor
1 review
5 of 5 stars Reviewed July 12, 2016 via mobile

Very good service and accommodation. The beach is excellent. Super place to relax and get away. The food is done by experienced chefs hence good and delicious. The rooms provide a unique exotic Swahili themed style. They have beach facing rooms that I highly recommend.

Helpful?
Thank Ally A
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 11, 2016 via mobile

Very disappointed. Even though they claim you have a choice with meals there is hardly any choice unless you prefer pasta everyday, very little choice with salads or desserts. Hot water tap for shower does not work in room 313 unless you fiddle around. Sink tap leaking. Toilet flush gets stuck. Stains on bathroom floor not cleaned in 3 days... More 

Helpful?
Thank Dhanji_1
Questions? Get answers from hotel staff and past guests. Ask a question

379 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (368)
Viewed
Pool/Beach Area (80)
Viewed
Dining (13)
Viewed
Room/Suite (47)
Viewed
Hotel & Grounds (62)
Viewed
Family/Play Areas (2)
Viewed
View from Room (18)
Viewed
Business Center/Function Rooms (1)
Viewed
Bathroom (3)
Viewed
2:31
Videos (2)
Viewed
Other (140)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Shanzu
1.1 mi away
Severin Sea Lodge
Severin Sea Lodge
#2 of 14 in Bamburi
4.0 of 5 stars 462 reviews
1.4 mi away
Kenya Bay Beach Hotel
Kenya Bay Beach Hotel
#4 of 14 in Bamburi
4.0 of 5 stars 308 reviews
1.6 mi away
Bamburi Beach Hotel
Bamburi Beach Hotel
#11 of 59 in Mombasa
4.0 of 5 stars 888 reviews
Show Prices
Show Prices
Show Prices
4.4 mi away
Reef Hotel
Reef Hotel
#17 of 59 in Mombasa
3.5 of 5 stars 348 reviews
0.1 mi away
PrideInn Paradise Beach Resort
4.9 mi away
Voyager Beach Resort
Voyager Beach Resort
#1 of 59 in Mombasa
4.5 of 5 stars 2,697 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $191 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Otel, Travelocity, Odigeo, Agoda and Priceline so you can book your Serena Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Hotel Serena Beach
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay