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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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510 Reviews from our TripAdvisor Community

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Showing 459: English reviews
Nairobi, Kenya
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

From my experience, Serena is the hotels you can make prior bookings or randomly check in when in the neighbourhood and be sure to always get good service. There was a wide variety of options in every meal and my nieces could easily get their favourites without the boredom of eating the same food everyday. The staff were friendly especially... More 

Helpful?
Thank Limmo K
Mumbai (Bombay), India
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The moment you enter Serena you are reminded of the Colonial era. Beautiful and lush spread out property. We had the family room where two rooms were adjoining. Large room but must say run down. Stayed for 3 nights and the staff were very attentive.Vegetarian food was excellent. Overall a good stay but not sure if we would return.

Helpful?
Thank arenski
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for having stayed with us recently. We appreciate your comments and shall endeavor to continually take good care of our clients. Your comments on the status of the rooms is noted and we apologize for your unpleasant experience concerning the room. We assure you that remedial measures are being taken to ensure that your future stays... More 

Mombasa, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good location (just at the beach), nice rooms, well maintained garden and above all, excellent customer care. I was impressed by how they treat their clients, very welcoming, polite and apologetic when a mistake occurs.

Helpful?
1 Thank Esthersterns
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Madam, Thank you for having stayed with us recently. We appreciate your comments and shall endeavor to continually train our staff so that they can take good care of our clients. We hope its not too long before we have the opportunity of welcoming you back to Serena Beach Resort & Spa. Regards, Tuva Mwahunga General Manager More 

Staten Island, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent the day here for the world renowned Spa and it did not disappoint! Prices were very good (we come from the States) and we got a 1 hour hot stone massage for $48 with unlimited access to the sauna, steam room, and jacuzzi. Did not get to try the jacuzzi bc it was being cleaned while we were there... More 

Helpful?
Thank Anna C
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Anna, Thank you for having spent the day at Serena Beach Resort & Spa recently. We acknowledge your comments about the Spa, Guest Shop, Meals and the hotel as a whole. We hope that you will find time for a longer stay with us soon so you can experience our other facilities. Thank you and regards, Tuva Mwahunga General... More 

Nairobi, Kenya
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have recently stayed at the Serena Beach Resort & Spa in Shazu, Mombasa area, Kenya. Although I stayed only approx. 9 hours, my experience was amazing. I knew Serena hotels rather well as a result of my five years in Pakistan, Serena hotel’s “home base”. Therefore, my expectations were high from the outset. We were actually scheduled to stay... More 

Helpful?
Thank alexanderhasenstab
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, We are happy that your recent stay at Serena Beach Resort & Spa was memorable. We are also glad that we lived up to your expectation "The Serena Hotels". We look forward to hosting you and your friends again and assure you of our commitment to provide personalized standards of service at all times. Regards, Tuva Mwahunga General... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2016 via mobile

First time visiting the north coast and very impressed by the hospitality and friendly staff that welcomed us to Serena. Booked 3 adjourning rooms and was very pleased by the cleanliness and assistance I received from house cleaning every morning. Thank you to the pastry chef for baking my daughters birthday cake after a 24 hour notice and to both... More 

Helpful?
Thank Ruth G
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Ruth, Thank you for your comments on your recent experience at Serena Beach Resort & Spa. We communicated the same to staff who were obviously motivated. Your continued patronage is appreciated and we all look forward to your future visits. Kind regards, Tuva Mwahunga General Manager More 

Johannesburg, South Africa
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 18, 2016 via mobile

Enjoyed lunch with my wife with attentive staff waiting on us. The garden and the beach area is beautiful and serene. Offers a wide range of drinks. All staff are very friendly and do everything to make the stay comfortable.

Helpful?
Thank OderoA
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you very much for your support. We shall continue to train our staff so that they can render excellent standards of service delivery. We hope its not too long before we have the opportunity of welcoming you back to Serena Beach Resort & Spa. Regards, Tuva Mwahunga General Manager More 

London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed August 12, 2016 via mobile

We have arrived at this hotel on 12/08/16 at 2pm having pre booked and fully pre-paid online on 9/07/2016. Unbelievably, now it's 2am on 13/08/16 we still have not been given our room. Since arrival we have been told to wait at the lobby as the guest in the room has refused checkout. Sadly there is no management to resolve... More 

Helpful?
Thank Eye M
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Madam, I received your comments with regrets. As discussed during our meeting. your check in experience was totally unacceptable and wish to assure you that remedial measures have been implemented to ensure that future visits are great experiences. It was our responsibility to handle the clients who did not want to check out earlier so that we can ensure... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed August 7, 2016

Although the beach, the accommodation and staff are very good, there is a serious problem with one neighboring hotel that plays loud music from around 9pm to 3am in the morning. The resort managers appear unable to resolve this issue legally or amicably so unless something is done to stop this soon, I would NOT recommend staying here.

Helpful?
Thank DoneLikeAKipper01
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, I acknowledge your comments with regrets. I have spoken to the neighbor and have instructed that the noise cannot continue. They have promised to take action and install sound proof material for their disco. I shall follow it up and take legal action to ensure that their entertainment does not interfere with our peace. Sorry for all inconveniences... More 

Ahmedabad, India
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 29, 2016

A lovely place, beautiful surroundings, great atmosphere.... We took my father for his 75th birthday and also he returned back to Kenya after 35 years!! We loved every minute of our stay. The service was great, the staff were very polite, the food was superb and the chef also made special dishes on request. Serena Mombasa is the perfect place... More 

Helpful?
Thank PrashShah
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $178 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
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