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Serena Beach Resort & Spa

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Traveler (593)
Pool & Beach (142)
Room & Suite (97)
Overview
Serena Rd, Mombasa, Kenya, Shanzu, Mombasa 80100 Kenya See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Reviews (675)
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611 results
Traveler rating
371
164
47
19
10
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LanguageEnglish
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371
164
47
19
10
Show reviews that mention
All reviews jahazi grill half board village rooms seafood restaurant swim up bar wonderful stay breakfast and dinner tennis courts shanzu beach indian ocean relaxing holiday lovely beach table tennis kids club our honeymoon amazing hotel visit mombasa
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1 - 5 of 611 reviews
Reviewed 5 days ago via mobile

Stayed at Serena Beach hotel in early November 2018 and my review below highlights the pros and cons with marks out of 10. PROS 1. Welcomed well and check in was fast. Super professionalism from Anastasia. Thank you. 10/10 2. Dep General manager Mr Herman ...More

Thank tyresk
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 4 days ago

Tyresk, We very much appreciate your review and have taken not of the suggestion. The areas of improvement have been shared with the team. And we foster ahead to give the best service to our customers. We look ahead to your next visit. Best wishes...More

Reviewed 1 week ago

After a long trip my family and i decided to book 4 days at Serena Beach Resort so we can relax in the beach. We really enjoyed our stay at Serena, everything about this hotel was perfect. The rooms were clean and spacious, the meals...More

Thank Sabina W
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 4 days ago

Dear Sabina, hank you very much for your review. We great full to note you had a memorable stay at our resort. We look forward to your next booking. Best regards Herman

Reviewed 3 weeks ago

I really enjoyed my stay at Serena Beach.The service is excellent. Everyone is super friendly and attentive to guests' needs- from the reception to the service staff, house keeping and even management. I particularly loved the activities available at the hotel: peddle boating, riding the...More

Thank Neema M
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 2 weeks ago

Dear Neema Thank you for your most candid feedback. we have taken note of the improvement on the mattresses and are addressing this and the pillows. We value you feedback as this assists us to improve on the service delivery. We are sure to have...More

Reviewed 4 weeks ago via mobile

Everything about this hotel was perfect. The rooms were spacious, clean and comfortable. Food was out of this world, every night. The staff, without exception, were friendly, helpful, professional. I have nothing but praise for them all. Thank you each and every one for making...More

Thank sarah p
Reviewed 4 weeks ago via mobile

After a wonderful safari, we chose a three night stay here to relax on the beech. We were very disappointed with the three rooms booked for our family members. One room wasn’t even made up, it was dirty, covered in stains and antiquated. The bathroom...More

Thank KellyP2748
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 2 weeks ago

Dear Kelly, Thank you for your feedback. And our apology in the shortcomings. These have been noted and management is taken your feedback serious to improve in the service delivery. The SOPs have been reviewed with the team to ensure there is consistence in the...More

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About
Description
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers More the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Tennis Court
Bar/Lounge
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
166
Price range
$173 - $307 (Based on Average Rates for a Standard Room)
Also Known As
Serena Beach Hotel And Spa
,
Serena Beach Hotel Shanzu
,
Hotel Serena Beach
Location
Kenya > Coast Province > Mombasa > Shanzu
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
166
Price range
$173 - $307 (Based on Average Rates for a Standard Room)
Also Known As
Serena Beach Hotel And Spa
,
Serena Beach Hotel Shanzu
,
Hotel Serena Beach
Location
Kenya > Coast Province > Mombasa > Shanzu
Photos
Traveler (593)
Pool & Beach (142)
Room & Suite (97)
Dining (60)
Family and Play Areas (4)
Business Center & Event Rooms (2)
Nearby
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Nearby RestaurantsSee all nearby restaurants
Imani Dhow Restaurant
35 reviews
1.31 miles away
Monsoons Restaurant
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2.47 miles away
La Marina
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Pavilions Restaurant
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3.23 miles away
Nearby AttractionsSee all nearby attractions
Tropical Diving Kenya
21 reviews
1.58 miles away
Arlom Kenya Safaris
12 reviews
2.43 miles away
Eastern Vacations Tours Limited
36 reviews
3.61 miles away
Mnarani
56 reviews
3.39 miles away
Questions & Answers
Ask a question
lemmakau
July 30, 2018|
AnswerShow all 3 answers
Response from Safariafficionado | Reviewed this property |
Wrong place to ask this
1
Vote
tiamaria3
October 9, 2017|
AnswerShow all 4 answers
Response from bruce f | Reviewed this property |
Yes kettles are provided
1
Vote
Abdulkhaliq Ahm... B
December 23, 2016|
AnswerShow all 4 answers
Response from Rashi A | Reviewed this property |
We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
0
Votes
Room Tips
"Don't stay in room 87- the beds are quite painful to sleep in!"
936neemam
3 weeks ago
Read review
"The rooms overlooking the grounds and ocean with balconies are the best"
P794OXjh
Sep 20, 2018
Read review
"All rooms have lovely views of the gardens and Indian Ocean"
O3613NTjoycel
Sep 18, 2018
Read review
"Make the most of tea / coffee Banda with unlimited beverages available and complimentary"
JosephLondoner
Sep 15, 2018
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