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Serena Beach Resort & Spa

Jumia Travel$172*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
$235*
$172*
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$216*
$197*
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Serena Beach Resort & Spa
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565 Reviews from our TripAdvisor Community

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Showing 510: English reviews
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Nairobi, Kenya
Reviewed 2 days ago NEWvia mobile

I have been to Mombasa Serena Beach several other times before both on business and leisure. This time it was business and we were quite a large party arriving on different days/times and would have expected the hotel to prepare well since we had alerted them of the arrival times for the different groups. The reception staff on day one...

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Thank 31Judd
Nairobi
Reviewed 2 days ago NEWvia mobile

I didn't know what to expect when you drive up. The entrance lacked the grandeur that you'd expect from a Serena or from a.m coastal hotel. The rooms are great and spacious - make sure you keep an eye out for googly eyed crabs in the evening. The food was also quite good with fresh variances of detox drinks served...

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Thank Kavinya
Nairobi, Kenya
Reviewed 1 week ago

For me it all comes down to service. The staff were all so very helpful. From the potter, to the receptionist, the cleaning staff, the manager, super! I was out for relaxation and I didn't get disappointed at any point. The live band was great and so were the acrobats :). You made my vacation memorable for a long time...

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Thank gorgeousmarcy
Reviewed 1 week ago via mobile

This is an amazing place to be,my hubby took me here and from the gate all was a surprise,from being given a rose,at the reception a glass of wine to be welcomed, our room was the perfect surprise and oh gosh it was the most amazing experience ever

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Thank Lily B
Reviewed 4 weeks ago

My husband and i stayed here for seven days and we truly enjoyed our stay.First we made our booking through Faith Mukundi at central reservation and she was exceptional and very helpful.The hotel hospitality were second to none,staffs ensured we had a memorable stay even when my husband had fallen ill due to climate change.We were highly impressed by all...

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Thank Ribes K
London, United Kingdom
Reviewed 4 weeks ago

This is an excellent hotel, comfortable and relaxing, and with good security. Arrived early in the morning after late flight but was welcomed with a fruit drink and helpful staff. Even asked if we wished to have anything to eat. The rooms are large, well stocked with coffee tea making etc and water provided free. Internet good and fast (and...

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Thank gs488
Bethesda, Maryland
Reviewed April 23, 2017

I believe this would be a fine hotel for vacationing with family, friends, or a romantic partner. The people staying on holiday seemed to be having a lovely time. Unfortunately that was not my purpose, my organization hired Serena for a week-long conference. Whlie the conference room itself was fine, the hotel's service is simply not geared towards business customers....

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Thank Ben_E_Phillips
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Thank you for having chosen to stay with us, and for taking time to let us know about your recent experiences. We regret all the inconveniences caused. We were having an issue with one of our Internet Service Providers whose link went down at the time of your meeting and took too long to resolve. We worked at having a...

Nairobi, Kenya
Reviewed April 11, 2017 via mobile

The staff makes you feel like you are home away from home.. very friendly even though they could get very overwhelmed they would still try there best.. Kyalo a waiter was really really helpful during breakfast and dinner. God bless that man..Food was quite good, Check in was very smooth and we got a free upgrade:-) Plenty of clean towels...

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Thank LindaBlogs
Bengaluru, India
Reviewed April 11, 2017

Its a typical beach resort with all the necessary amenties. The best part of the stay was my wife could do scuba diving at the diving school adjacent to the resort. The expense can be directly charged to the hotel room

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Thank WalktheWilderness
Nairobi, Kenya
Reviewed April 10, 2017 via mobile

This is the 4th or 5th time I have stayed at the Serena and it has never let me down. The smiles and friendliness of all the staff are consistent, the food is excellent, the rooms are cleaned thoroughly every day and the breeze and sunshine are the icing on the cake! The interior has a Lamu style atmosphere which...

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Helpful?
Thank Barti2014
Questions? Get answers from hotel staff and past guests. Ask a question

443 photos of this hotel

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $156 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Hotel Serena Beach
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Questions & Answers

Here's what travelers have asked, with answers from Serena Beach Resort & Spa staff and other travelers.
9 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My room was quiet so I guess the ones away from the public areas are.”
gorgeousmarcy, 1 week ago | Read review
“Ask for room with sea view”
gs488, 4 weeks ago | Read review
“Go for first floor rooms with sea view”
327subashg, Apr 6, 2017 | Read review
“Seaview rooms are the best.”
Sheela2011, Mar 16, 2017 | Read review
“rooms near the beach have awesome views”
ruthiekm03, Mar 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Jumia Travel
$172* /night
View Deal
Booking.com$216
Agoda.com$197
HotelQuickly$235
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
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