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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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547 Reviews from our TripAdvisor Community

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Showing 493: English reviews
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Nairobi, Kenya
Reviewed yesterday NEW

The Serena chain generally has high standards and works to embody the culture of its surroundings. This Serena is no exception and does a beautiful job of recreating Swahili architecture. The grounds are beautiful and provide a wonderful setting for a leisurely stroll. I stayed in one of the cheaper rooms and it was on the small side but perfectly...

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Helpful?
Thank Fantajan
Nairobi, Nairobi, Kenya
Reviewed 4 days ago NEW

Serena is an exquisite brand; because they take hospitality seriously, staying at their facilities is always something to look forward to. The food was excellent in quantity, variety and quality and the staff extremely attentive.

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Thank Peter M
Nairobi Region, Kenya
Reviewed 1 week ago via mobile

Serena hotels are always a breath of fresh air! The service standards across the group are so uniform. Staff members are friendly and pay attention to every single detail.... Kudos to the training team!

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Helpful?
Thank Seema D
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for your wonderful feedback regarding your stay in the Serena properties. We are glad to note that you have felt well taken care of during your stays. It has always been our pursuit to ensure high levels of service standard are maintained and hence continually train our team. We shall pass on the message to the...

Leominster, United Kingdom
Reviewed 1 week ago

We went to The Serena eleven years ago and thought it was so lovely we would revisit . Unfortunately despite the hotel not even being a third full they decided to allocate us a very poor quality small noisy room ,not what you want after a very hairy ride in a safari plane . After complaining we were reallocated a...

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Thank Jennie H
Nairobi, Kenya
Reviewed 1 week ago via mobile

Went on holiday with my husband and baby.It was a good experience, the members of staff were very friendly and helpful. They have baby sitting service which came in really handy when we wanted to enjoy either swimming in the pool or the beach. The room selection they offered was good , we chose the garden&sea view room. You get...

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2Thank summy2017
Nairobi
Reviewed 2 weeks ago via mobile

I was sure I was going to enjoy myself here. I took a last minute trip to support a friend and he highly recommended the hotel. I was disappointed to say the least. I also wanted to check out the hotel for a conference I am hosting in April for about 45 guests. I know I won't be holding my...

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1Thank BwT_2017
London, United Kingdom
Reviewed 3 weeks ago via mobile

Really enjoyed my trip here , visited with a friend of mine and we had a decent meal at the seafood restaurant , the main restaurant is also good . The beach is clean and the rooms are spacious . Great for couples , family alike ! We just wanted to rest and recover and this place is just right...

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Thank kasukusays
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, We are happy to note that you enjoyed your stay and really appreciate your feedback on the hotel in general and the food. We have also taken note of your comment on the time it took for you to get your lunch ready at the beach. Our beach menu is a la carte and the meals are all...

Tampa, Florida
Reviewed 3 weeks ago via mobile

My first trip Mombasa was short and very sweet thanks to the staff! We only stayed one night, but it was fantastic! From the delicious dinner to the live band to it's old fashioned rustic feel, I had no complaints. We also enjoyed visiting with Serena the parrot. Aside from the staff being on point with everything, the location is...

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Helpful?
Thank Sbentil2
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, We appreciate your feedback regarding your recent stay at our hotel. Our aim is to ensure our guests have a memorable experience during their stay, and are very happy to note that your stay was so. Of importance to us also is that the staff took good care of you. 'Serena' the parrot is a great member of...

Vancouver, Canada
Reviewed 4 weeks ago

What a perfect way to spend the Christmas Eve and Christmas day! For the first time in my life, I experienced my Christmas holiday in the beautiful, sunny and hot island of Mombasa, Kenya. My family and I stayed at the beautiful Serena Beach Resort & Spa from December 24-26, 2016. Will I repeat this memorable Christmas vacation again at...

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Thank waterlily00
London
Reviewed January 8, 2017 via mobile

Beautiful architecture. A haven. Loved the whole ambience and service was spectacular. Breakfast and dinner extensive. Beach clean and safe. Plenty of security about the place. Competitive prices so do not be swayed by the internet prices. Turn up and find out for yourself. You won't regret it.

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Helpful?
Thank Shazia M
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $186 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
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Questions & Answers

Here's what travelers have asked, with answers from Serena Beach Resort & Spa staff and other travelers.
9 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms with a seaview are great...”
 of 5 bubbles N3968CVpeterm, 4 days ago | Read review
“Don't accept rooms in the block near the Jahaazi restaurant or room 55 , get an upstairs room in the garden area or on front”
 of 5 bubbles JennieH592, 1 week ago | Read review
“We had ocean front rooms, easy access to the beach”
 of 5 bubbles waterlily00, 4 weeks ago | Read review
“Sea facing rooms are smaller than the garden rooms - but the view from the sea facing rooms is stunning and beautiful”
 of 5 bubbles 370bhavnak, Dec 24, 2016 | Read review
“Get the rooms near the beach”
 of 5 bubbles BirJuB_13, Dec 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question