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Cocotiers Hotel - Mauritius

Royal Road, Baie du Tombeau, Mauritius
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Guests1 room, 2 adults, 0 children
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Traveler (353)
360
Panoramas (15)
Pool & Beach (120)

About

Location
Cleanliness
Service
Value
Situated on the beach, along the north west coast of Mauritius, Les Cocotiers is a human size hotel with a friendly atmosphere. Close to the capital Port-Louis and to several popular tourist spots, this 2 star Sup hotel is an excellent starting point for a business trip or a holiday as an individual, a couple or a family. The 48 rooms are simply decorated with 16 sea view and 32 garden view, air-conditioned and well-fitted. From the restaurant and bar overlooking the lagoon, guests can watch the comings and goings of the fishermen's pirogues, the beautiful sunsets as well as Port-Louis slowly lighting up at dusk. The warm, welcoming and thoughtful staff does everything possible to offer a relaxing stay to the guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Bar / lounge
Beach
Airport transportation
Dry cleaning
Parking
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Laundry service
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Room features
Ocean view
Air conditioning
Housekeeping
Private balcony
Flatscreen TV
Good to know
HOTEL CLASS
397Reviews20Q+A52Room tips
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Popular mentions
Nice hotel , swimming pool was amazing , buffet and restaurant was nice . Nice view of the seaside as you wake up . Personal working was kind and respectful. My room was nice but bathroom a little too small for me , enjoy for next time .
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I really enjoyed the food. Package value for money. The hotel lacks parking. Heated pool , suitable to go there during winter. Dessert was fabulous. Outside bathroom missing. Hotel found in the north.
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Response from cocotiers_hotels, Marketing at Cocotiers Hotel - Mauritius
Responded Jul 23, 2019
Hello Washee and thank you for your review and comments. We are happy that you had a great stay at our hotel and we hope to welcome you soon again on our premises! Happy Birthday! Best Regards, The Management
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Small, friendly locally run hotel. Unpretentious and conveniently located on a quiet beach. Ensuite Room was comfortable with balcony overlooking the pool and the beach. Nice bar and restaurant area. Breakfast was simple in choice but eggs or omlette freshly cooked to order. Kayak and boats available free of charge to hotel guests.
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Response from cocotiers_hotels, Marketing at Cocotiers Hotel - Mauritius
Responded Jul 2, 2019
Hello Dazza and thank you for your review. We are happy that you had a great time at our hotel and we hope to be welcoming you soon again. We also wish to thank you for the lovely photos that you posted. Best Regards, The Management
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Absolutely horrible. Please don't stay there. This was a horrible experience. It is the cheapest hotel for a reason: 1. The beach is fake and you can't even get in the water. 2. Food is stale and horrible, you have to spit it out, it is not even edible. 3. Stray dogs everywhere on the beach, they bark all night. 4. Rooms are filthy, small and have no windows or view. 5. Staffs are unfriendly and cold. This is not a hotel but a cheap motel by a mediocre beach.
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Response from cocotiers_hotels, Marketing at Cocotiers Hotel - Mauritius
Responded May 15, 2019
Dear JohnMauritius, Thank you for taking the time to review our hotel. We are sad and concerned to note that your experience was so negative from start to end. But it would be wise to provide more details about all what you said. I would just like to point out the following: 1. The beach along the coast of Baie du Tombeau is not as sandy as other beaches around the island. Yet, in front of our hotel, we have add sand twice a year to ensure that our guests can at least enjoy the beach. 2. Regarding to getting into the water, I believe it was just your choice not to get it. We are located on the beach and we even have a boathouse with free water activities, which also provides equipment for swimming and snorkelling. Should the beach/water be so bad, we would not be proposing such services and we would not be having reviews from our guests claiming that the snorkelling spot just in front of the hotel is great. 3. Regarding to the food, I again believe it might be just you that found the food bad. We are having over 85% occupancy over the last weeks and surprisingly we did not have any such other feedback from our guests. I wonder how other guests are enjoying our food but not you. 4. Stray dogs are found on all beaches and even cities in Mauritius. I believe you are a Mauritian and you must know better than me about all this. It is impossible for us to prevent dogs from barking. 5. Regarding our rooms, we have our housekeeping service cleaning the rooms every single day. Once again, with over 85% occupancy in-house, you are the only guest that is complaining regarding the rooms. All our ground floor rooms open on a terrace and upper-floor rooms open on a balcony. I find it hard to believe there are no windows or views. 6. Regarding your last point, it is quite contradictory when we see that other guests are very friendly with our staff and taking photos together. Be it from the reception to the restaurant, our staff will go the extra mile to help you out. 7. I would invite you to provide more details about the dates you stayed at our hotel, because at a first glance, it seems that this is an intentionally bad and negative review to tarnish our reputation. Or simply that you did not stay at our hotel and maybe some other properties nearby and posting on our page. Please do get in contact with us so that we can investigate all your points accordingly. We still thank you for taking the time to write your comment and giving us an opportunity to show to our guests that we are only a 2* hotel located on the beach and not a cheap motel by a mediocre beach. Best regards, The Management
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I have been staying here for last 2 days and will stay for next two days. Know not why this is graded as two star hotel. I find the facilities, service and security in this hotel excellent. Staff is cordial , food is satisfactory and the ambience this place provides to the patrons is absolutely delightful. I would 100% visit here next if I happen to travel in this beautiful country either for work or pleasure alone.
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Response from cocotiers_hotels, Marketing at Cocotiers Hotel - Mauritius
Responded Mar 26, 2019
Dear Mr. Uday, thank you so much for you review and your recommendation. We are happy that you had a nice stay at our hotel. We strive to deliver the best service to our guests and we will convey your message to our staff without fail. We hope to be welcoming you soon again. Best Regards, The Management
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PRICE RANGE
$66 - $132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
les cocotiers hotel
FORMERLY KNOWN AS
Cocotiers Seaside Boutik Hotel
LOCATION
MauritiusPamplemousses DistrictBaie du Tombeau
NUMBER OF ROOMS
48
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