Napasai, A Belmond Hotel, Koh Samui
65/10 Baan Tai, Mae Nam 84330 Thailand
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Room & Suite (575)
Pool & Beach (438)
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About
#3 of 36 hotels in Mae Nam
Location
4.5
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Infinity pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Bicycles available
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Luxury
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
35Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
65/10 Baan Tai, Mae Nam 84330 Thailand
Name/address in local language
Getting there
Rental CarsSee all Mae Nam rental cars
1155Reviews33Q+A100Room tips
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Truly amazing resort. Best services. Best food. Best atmosphere. The check in and transfer services were quick and professional; beyond expectations. I booked a sea view villa. It is in Thai style with sea view (the best sea view from the room with the sound of the sea). All amenities were great with natural relaxing scents. One down was only that there was no electricity outlet on the sitting area. The breakfast was top-notch. Perfect in every ways. The beach was great. The massage was amazing. Nothing to complain. Highly recommended!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Oct 22, 2022
Dear Eerppp, It is so rewarding to see this amazing review about your stay at Napasai. We are very honored to read all those descriptions with the word 'best' before them! It makes us very happy to know that you enjoyed the services and found them professional and quick. Thank you for the amazing feedback about the amenities, breakfast, beach and massage. I am sorry to read that you were inconvenienced by lack of electricity outlet in the sitting area, this constructive comment has been forwarded to management for consideration. Thank you again for choosing Napasai for your getaway and we are looking forward to seeing you back with us in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the most relaxing breaks that we have taken as a family. We stayed in room 203 a one-bedroom garden villa that had 2 single beds on a raised dais in the living room which made it a comfortable stay for my wife and me along with our teenage son. The amenities were excellent. Large comfortable bed, 2 powerful showers, and a large bath. Television in each room. The villa was close to the beach fronted by a private garden with an outdoor lounger. It was within easy walking distance of the excellent pool, spa, gym and breakfast The service was excellent. All the staff was extremely polite and helpful. There were 2 cleanings each day, one morning & one evening. The sports manager Panumad Theepthong (Nook) was exceptionally attentive and provided us with enjoyable activities such as a catamaran ride and a group tennis lesson. His English was very impressive and he was a great source of information. The front desk manager was very caring and she even arranged for a free car wash on the day we left. My only grumble would be the price of the food and drink in the room fridge. I have, however, stayed in enough hotels to have been more aware of this. I also cannot comment on the location as we hardly ever left the hotel. We felt no need.…
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Date of stay: October 2022
Location
Cleanliness
Service
Room Tip: near everything
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Oct 22, 2022
Dear Getaway626248, we are very thankful to you for taking time and leaving a review about your stay at Napasai, a Belmond hotel! It is great to know that you had such a relaxing time with us. I am very happy to read how much you enjoyed the facilities, the villa, its location and other services. We are very excited that you highlighted our staff , especially Khun Nu, the Recreation Manager and Khun Ae, the Room Division Manager. Feedback of this nature keeps our teams motivated and proud of what we do for our guests every day. Thank you again for staying with us, and we hope it is not your last visit to our piece of Paradise. Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a frustrating start to our trip, as a delayed flight / missed connection caused us to arrive a day late. However, all frustrations were soon forgotten upon arrival at the Napasai, due to the brilliance of this idyllic hotel and its staff. Our sea view villa was perfect, and contained a personalised welcome message (reflecting that this trip was for a special occasion). All staff, from the groundworkers to the general manager, went out of their way to ensure our stay was as memorable as possible. The facilities we used were top rate - in particular the pool area, the gym and the watersports equipment (paddle boarding). The inclusive breakfast is excellent with virtually every international breakfast cuisine available to choose from. Suffice to say, we absolutely loved our stay here, and (reluctantly) went home freely completely relaxed and rested. It should be noted that we booked this trip well in advance, and there was an offer on the room price which were felt gave great value for money.…
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Oct 11, 2022
Dear BigTurnie, Thank you so much for taking time to leave a review about your second stay at Napasai, a Belmond Hotel. It is very heart-warming to read that despite the disappointing start with flights, you managed to have an incredible time with us and enjoy your stay to the fullest. We are very grateful for your kindest words towards our team - feedback like this means the world to us and we never take it for granted. It was a pleasure to host you both, and we are especially touched that you chose our resort to celebrate your anniversary, we are very much hoping to be able to welcome you back soon for yet another great stay! Yours truly, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in Napasai for 9 days and though we read many reviews here, it still exceeded our expectations - it was probably the best hotel we ever stayed in. We enjoyed the peaceful atmosphere. The staff is awesome, everyone's very friendly and helpful, it couldn't get any better from the beginning (check-in) to the end (check-out). Hotel provides lots of complimentary activities which was great. There are also additional (paid) activities or tours as well. Breakfast was amazing - wide variety of choices. Every room has a beautiful ocean view. Everyday the room was cleaned twice, we got various fresh fruit and there was tea and coffee available. The pool and beach area is very quiet and there always was lots of space. The staff at beach makes sure you don't need to worry about anything, even moving sunbeds or putting towels on them. The only downside was that the hotel restaurants are pretty expensive, but you can go out to a few restaurants or shops that are in walking distance.…
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Oct 8, 2022
Dear Mr Gradys, Thank you very much for staying at Napasai, a Belmond Hotel and taking time to write this amazing review. We are happy to read that you enjoyed the peaceful atmosphere , breakfast and activities. We are genuinely grateful for your kind words towards our staff - you feedback helps us do better and provide greater experiences to our guests daily. I am sorry to learn that our outlets came across as expensive - our goal is to keep prices within the range with competition but at the same time as affordable as possible. Thank you again for choosing Napasai for your getaway and we are looking forward to welcoming you back in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed for 2 weeks at the end of August and had our wedding on the beach early Sept. Our stay was beyond perfect. We took the family and enjoyed it immensely. Ratings : Staff 10 Cleanliness 10 Rooms 8.5 Location 9 Service 9 Activities 8 This is 5 star and more. Thank you for looking after us and making us feel special every day.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: On site restraunts very good and trips to the fisherman’s village and elephant sanctuary recommended
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Oct 2, 2022
Dear Khun Mark, Thank you for choosing Napasai for such a meaningful occasion as your wedding! It warms our hearts to know that your stay was beyond perfect and you felt special. For us your wedding was also very special and touching, thank you & the family! We once again wish you an amazing life together and an eternity of unforgettable moments together. It was our pleasure to host you and we will be looking forward to your return for the wedding anniversary. Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week at the end of our 2 week holiday. The hotel has a beautiful infinity pool with a nice stretch of beach. Not many sun beds around the pool but it was never busy so you always found somewhere to sit. Good amount of water sports but if you missed the intro you are charged for a demo which was expensive. The staff were amazing and friendly. Any issues were resolved very quickly and they were very happy to help find information for you. The 2 young ladies at the front desk especially Esme and Joy were fantastic! The only downside, which I have not down rated the hotel for, is that everything was rather pricey from the food to the drink to the taxi rides to fisherman village. Which was disappointing considering it was so cheap off resort. The accommodation was clean and spacious, bigger than we expected. All amenities were close to our bungalow 206. I loved the turn down service and the fruit and treats left every day. Breakfast was a great selection of food and the view was stunning. All in all a very relaxing week. The resort is quiet so if you are looking for lively evenings or lots of other families to meet it probably isn’t the right place for you. But if you are looking for relaxation and space to be with your family then it’s ideal.…
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: A lot of places still wanted cash so make sure you take enough otherwise expensive to get out of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Sep 26, 2022
Dear Khun Shirley, Thank you for staying with us at Napasai, a Belmond hotel! We are very grateful for your kind words towards our team, especially, Esme and Joy, it is feedback like this which motivates us to create even more unforgettable experiences for our guests every day. I am happy to read that you enjoyed the pool , the beach and your stay in general. Regarding your comment about intro & demo on the water sports, I would like to apologize, as it seems like there is misunderstanding which we did not make clear. There are complimentary activities on different areas (not only lessons, but also tours, cooking , etc) and they are held on a specific day & time , free for any guest to participate. Water sports activities(equipment) are also complimentary and are subject to availability, so as long as you know how to use any of them, you are free to do so. However, in case you need a private guide or a lesson, there will always be an extra charge, as it is held individually for you. I am sorry if we confused you and made you feel like we only show an intro one time and then charge extra for anything else. We pride ourselves in the range of complimentary activities offered at the resort, and so far this selection is unrivalled by others, I hope you did manage to enjoy some of them. We have well taken note of your comment about the prices and it has been forwarded to the management for consideration. Thank you again for taking time to leave a review and we are looking forward to welcoming you & the family back to our paradise in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a lovely hotel. I would not recommend it for people with mobility issues as there are many steps and steep hills. The people working at the hotel are the greatest asset. They are always ready to help with anything. It’s situated quite a long way from the main road and is relatively isolated from busy areas. It’s great if you want to spend most of your time at the resort which has a great pool and beach. We found the food and drinks a bit pricey and we don’t know why they have such a high mark up compared with other outlets outside. But we enjoyed our stay nonetheless.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Some of the villas are quite a distance from the main areas and there are hills and steps to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Sep 25, 2022
Dear Khun Cristopher, thank you so much for leaving a review about your stay at Napasai, a Belmond hotel. We are pleased that you found our staff lovely and ready to assist with anything. The team are indeed our pride and we are happy that we managed to create a great experience for you. We hope that hills and steps did not affect your stay in a negative way, however, we do recognize that the layout is not perfect for people with mobility issues and we always advise this at the point of booking, and all our partners are aware as well. I am sorry to read that you found our food and drinks pricey, they might be a little more expensive than small local Food&Bverage outlets outside the resort, however, our prices are in line with the market and same category resorts on the island. It was a great pleasure for us to host you and we hope the points that you mentioned will not stop you from coming back to us for another good vacation! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice if you are looking for a quiet and luxury stay. Ideal to calm down. Privat beach - not very long. A lot of activities offered by the hotel (Bicycles, Kanu, SUP, Windserving, Tennis, Poolbilliard, and many more). No local restaurants or shops nearby. Wunderful view. Kind stuff, good food and marvelous breakfast. Calm and "privat" (we stayed there in low season). You need a car/taxi or motorbike to go outside. The bungalows were nice. No shower - only bathtub (for elder persons a bit dangerous because slippery when wet)
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Sep 21, 2022
Dear Mr Niesper, thank you for taking time to leave a review about your stay at Napasai, a Belmond Hotel. We are very happy to know that you've had a great stay and enjoyed the offered activities, the beach and the cuisine. It is very motivating to read your kind words towards our staff as well. We have well noted your comment about the lack of shower, indeed, there is bathtub only, however, we always make sure to provide anti slippery matts, we do hope that it was not too much inconvenience for you. Thank you again for choosing Napasai as part of your long getaway, and we are looking forward to welcoming you back in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our last stop in a 2-month trip, and it was by far the best hotel experience we had! The staff is just amazing, and they make sure to make your experience a truly memorable one. You feel at home in paradise!
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Sep 5, 2022
Dear Khun Alberto, it was our genuine pleasure to host you for your Honeymoon. We are happy to read that you felt home and we would like to thank you for your kind words about our team, they truly mean a lot . We hope that you will be able to come back to us again for your wedding anniversary one day ! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were treated well right from check in when all our 3 rooms upgraded to one bedroom suites. The restaurant food was top notch and the staff was very attentive. Maintenance and upkeep of the property is good. Each of the rooms we were given were very well appointed and can comfortably accommodate a family of 4. The key highlight of our stay was the idyllic atmosphere and the spectacular views that we were able to soak in during our short 2 night stay. This, together with the hospitality of the staff (who went out their way to ensure our comfort ) made our stay a truly memorable one. Thank you all!!
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Two days not enough
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded Sep 5, 2022
Dear Khun Sandeep, It has been our absolute pleasure to host you at Napasai. We are happy to read that you enjoyed the villas, the views and felt the idyllic atmosphere. Thank you so much for you kind comments towards our staff - they mean the world to us and inspire us to provide more amazing experiences for our guests every day. We are very honored that you chose Napasai as part of your short getaway and we are looking forward to welcoming you & the family back! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$244 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
napasai by orient-express hotel mae nam, napasai koh samui, napasai hotel koh samui
LOCATION
ThailandSurat Thani ProvinceKo SamuiMae Nam
NUMBER OF ROOMS
69
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Claim Your ListingNAPASAI, A BELMOND HOTEL, KOH SAMUI - Updated 2022 Prices & Resort Reviews (Ko Samui, Thailand)
Frequently Asked Questions about Napasai, A Belmond Hotel, Koh Samui
Which popular attractions are close to Napasai, A Belmond Hotel, Koh Samui?
Nearby attractions include Black Rose Bar (0.7 miles), Spicy Candy (0.7 miles), and Vida Kiom - Art Gallery & Souvenirs Samui (0.7 miles).
What are some of the property amenities at Napasai, A Belmond Hotel, Koh Samui?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Napasai, A Belmond Hotel, Koh Samui?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Napasai, A Belmond Hotel, Koh Samui?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Napasai, A Belmond Hotel, Koh Samui?
Yes, free parking is available to guests.
What are some restaurants close to Napasai, A Belmond Hotel, Koh Samui?
Conveniently located restaurants include Restaurant Pizzeria la Villa luna, Da Bardo, and Homemade Burgers And Sandwiches.
Are there opportunities to exercise at Napasai, A Belmond Hotel, Koh Samui?
Yes, guests have access to a pool and a fitness center during their stay.
Does Napasai, A Belmond Hotel, Koh Samui have airport transportation?
Yes, Napasai, A Belmond Hotel, Koh Samui offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Napasai, A Belmond Hotel, Koh Samui?
Yes, dry cleaning and laundry service are offered to guests.
Does Napasai, A Belmond Hotel, Koh Samui offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Napasai, A Belmond Hotel, Koh Samui have any great views?
Yes, guests often enjoy the ocean view available here.