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Napasai, A Belmond Hotel, Koh Samui

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Traveler (1707)
Room & Suite (561)
Pool & Beach (436)
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About

#1 of 16 resorts in Mae Nam
Location
4.5
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Poolside bar
Bicycles available
Diving
Snorkeling
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Airport transportation
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
Thai
4.5
1,272 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Napasai, A Belmond Hotel in Koh Samui, garners acclaim for its attentive service and luxurious amenities, including a private beach and an infinity pool that leave guests in awe. The hotel's beachfront location offers stunning views, enhancing the romantic and traditional ambiance, despite some remarks about the rooms' dated aspects. While the rooms are spacious and generally well-received, issues with decor and security have been mentioned. The value assessment varies, with some citing reasonable pricing and others pointing out additional costs. Overall, the resort's cleanliness is consistently praised, ensuring a polished and inviting environment.
Location
Beachfront
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish
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1272Reviews34Q+A100Room tips
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WFN wrote a review Feb 21
Quinta do Lago, Portugal526 contributions
+1
Am amazed that Belmond give their name to this place. Immediately upon arrival it was clear that the whole resort has not changed since 20 years ago when it opened. It really needs a major refurbishment. We took what is called by staff, the Residence. It stands on three levels, bedroom suite, lounge, down to pool area. It sounded great and looked good in the pictures. However, very dated, very dirty and not comfortable. (See pictures) The bedroom floor was highly polished wood and very dangerous as slippery. Also the noisiest as every floorboard creaked. The bathroom was awful. Clearly the bath and shower were the originals. Lounge are was basic and sadly not cleaned on a daily basis. We had an issue with a flooded toilet which was not attended to for a whole day, despite many requests. The pool was pretty disgusting as was the whole pool area. With, amazingly, a full resort we could not ask to be moved, apart from moving out. We consider this but the island was pretty much full when we were there. Room service was poor. Orders delivered late and cold and wrong dishes and drinks. No applogies. The breakfast offering was one of the poorest I have seen. Limited fruits, processed cheese. Very slow service. No night time bar. The pool bar seemed to close very early and there was always a struggle to have an after dinner drink. Not late. Certainly before midnight. In one case 10:15 pm. Buggy’s slow or as was the case, failed to show. The head of Guest Relations chose to introduce herself and wish us a good stay on our last morning at breakfast before we left. As did the Chef!! Seriously poor management. No idea how it achieves the ratings it does. There are, as we saw subsequently, many more better options available. We travel extra and enjoy 5 star properties and this is certainly not one of them. One positive. Good tennis courts.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Look elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jo B wrote a review Feb 21
Maldon, United Kingdom4 contributions
We had a wonderful stay at Napasai. The service was excellent all the staff were exemplary and very friendly and helpful. I would recommend the resort to friends and family. Loved the messaging app made booked everything so easy and quick.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 4 days ago
Dear Khun Joanne, thank you for your kind comment. We are happy to read that you have enjoyed your stay and found our app handy. It was our genuine pleasure to meet you and we will be looking forward to welcoming you back again for another relaxing getaway! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sebastien R wrote a review Feb 18
London, United Kingdom176 contributions
+1
Very good hotel. Lovely, relaxing, not crowded and world class Staff. Everything was perfect! Amazing team with great attention to details and always available. Very good breakfast and lovely restaurants. This place cannot not be faulted.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Rooms with sea views are lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 6 days ago
Dear Khun Sebastien, thank you for staying at Napasai and leaving this review. We are happy to read that you enjoyed your stay and everything was to your liking. It was our pleasure to host you and we will be looking forward to welcoming you back in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suze C wrote a review Feb 18
West Kirby, United Kingdom8 contributions
A very special trip for my birthday. All the staff were exceptionally attentive and we had a wonderful time. Breakfast choice was great. We enjoyed the complimentary activities of an early morning bike ride and paddle boarding. Waking up to such a beautiful view was a special experience
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 6 days ago
Dear Khun Suzanne, thank you for choosing Napasai to celebrate such a meaningful occasion as your birthday. We are glad to read that you enjoyed the view, the activities and your stay in general. We were happy to host you and we hope you will give us another opportunity to host you in our beautiful resort in the future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ralph629 wrote a review Feb 17
London, United Kingdom1 contribution
The hotel is on a wonderful beach and has an incredibly beautul infinity pool. The service are the pool amd on the beach is unmatched….press a button and a charming member of staff arrives to take your order within seconds.
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Review collected in partnership with this hotel
Date of stay: February 2024
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Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 6 days ago
Dear Khun Ralph, thank you for choosing Napasai and for leaving this great review. We are glad that you found the service unmatched, and that you found the beach and the pool wonderful. We were honored to host you, and hopefully you will be coming back to us for another relaxing getaway! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M8891DSkate wrote a review Feb 15
Cardiff, United Kingdom1 contribution
Napasai was a delightful paradise. Lovely villa, lovely pool, lovely staff. Everything was perfect. Such a wonderful, peaceful place to relax. Set in a private bay. The only downside for us was having to leave!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 6 days ago
Dear Khun Kate, thank you for leaving this kind review, and we are happy to read that you have had a perfect stay, enjoyed the villa, the pool and the service. It was my and the team's pleasure to meet you and we do hope that you will be visiting us again in the nearest future! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frédéric wrote a review Feb 14
Bruges, Belgium3 contributions
First of all we would like to mention the fact that the staff makes your stay unforgettable! The Thai smile is always there ! The scenery is breathtaking, the food is great and the rooms are wonderfull! The only downside are the prices of drinks and food…they are almost comparable with our prices in Europe, but it didn’t ruin our holliday! We strongly recommend it !
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 6 days ago
Dear Khun Frederic, thank you for leaving your kind review. We are pleased to read that you have had an unforgettable time and enjoyed the scenery , the food and the rooms. It was very nice to meet you and we will be looking forward to welcoming you back in our tropical paradise! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Markus S wrote a review Feb 9
1 contribution
Me and my wife spent our honeymoon at Napasai. It was wonderful 😊 The service is exceptional, like nothing I've ever seen. We felt like Napasai is a hotel that truly cares about our well-being and that we could trust them to deal with any matter swiftly and professionally. For example, we went scuba diving in Koh Tao and Napasai organised our ferry bookings and simply gave us a beautiful hand written itinerary. All we needed to do is ask via the belmond app. We absolutely loved the staff (super friendly!), the spa, the pool and the breakfast. We also participated in complementary cycling tour, sailing practice and morning yoga (every other day). We learned to sail on our own which was super cool but nothing, really nothing beats the morning yoga! 😁 Once again, thanks for everyone at Napasai 🙏 we'll remember this trip as one of the highlights of our lives.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Ask the staff about anything, regardless of if it's about the hotel or not. They're really good...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 1 week ago
Dear Khun Markus, thank you for choosing Napasai for such a meaningful occasion as your Honeymoon! We are happy to read that you have appreciated the service, enjoyed the Food & Beverage offerings and the activities. It was our absolute pleasure to host you and we will be looking forward to welcoming you back, maybe for your wedding anniversary! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ison100 wrote a review Feb 6
Stockholm, Sweden1 contribution
Me and my wife had high expectations of Napasai, but the expectations were more than fulfilled. Attention to details and especially the very high service level, friendliness and professionalism was really impressive.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 1 week ago
Dear Khun Jonas, it is heartwarming to read that the stay at Napasai exceeded your expectations. We are happy that you have had an amazing time and we hope you will come back to us in the future for another romantic getaway! Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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scott j wrote a review Feb 4
6 contributions
I thoroughly enjoyed my time at Napasai… a beautiful and tranquil setting, great accommodation, delicious food and professional yet relaxed staff for whom nothing was too much trouble. Tangkwa and her staff did a great job of looking after me, from the welcome on arrival to sending me away rejuvenated, I’m certain my return will feel like coming home to see old friends!
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alla Elizarova, Guest Services / Front Office at Napasai, A Belmond Hotel, Koh Samui
Responded 3 weeks ago
Dear Khun Scott, thank you for staying with us at Napasai and for leaving this beautiful review. We are happy that you have had an amazing stay and we are proud to share you comments with the entire team, and especially Tangkwa. It was a pleasure to meet you, and we hope you will be visiting us again soon, Truly yours, Alla
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$336 - $495 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
napasai by orient-express hotel mae nam, napasai koh samui, napasai hotel koh samui
LOCATION
ThailandSurat Thani ProvinceKo SamuiMae Nam
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NAPASAI, A BELMOND HOTEL, KOH SAMUI - Updated 2024 Prices & Resort Reviews (Ko Samui, Thailand)

Frequently Asked Questions about Napasai, A Belmond Hotel, Koh Samui
Which popular attractions are close to Napasai, A Belmond Hotel, Koh Samui?
Nearby attractions include Black Rose Bar (0.7 miles), Spicy Candy (0.7 miles), and Bantai Padel (0.4 miles).
What are some of the property amenities at Napasai, A Belmond Hotel, Koh Samui?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Napasai, A Belmond Hotel, Koh Samui?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Napasai, A Belmond Hotel, Koh Samui?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Napasai, A Belmond Hotel, Koh Samui?
Yes, free parking is available to guests.
What are some restaurants close to Napasai, A Belmond Hotel, Koh Samui?
Conveniently located restaurants include Da Bardo, Homemade Burgers And Sandwiches, and Poom's Place.
Are there opportunities to exercise at Napasai, A Belmond Hotel, Koh Samui?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Napasai, A Belmond Hotel, Koh Samui have airport transportation?
Yes, Napasai, A Belmond Hotel, Koh Samui offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Napasai, A Belmond Hotel, Koh Samui?
Yes, dry cleaning and laundry service are offered to guests.
Does Napasai, A Belmond Hotel, Koh Samui offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Napasai, A Belmond Hotel, Koh Samui have any great views?
Yes, guests often enjoy the ocean view available here.