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Rua da Serra de Agua, 1, Calheta, Madeira 9370-087 Portugal
13 people are viewing this hotel
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$118
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Free cancellation until 12/15/21
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Traveler (2359)
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Panoramas (26)
Room & Suite (373)
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About

#2 of 8 hotels in Calheta
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
The Saccharum Resort is located in Calheta in the west coast of Madeira, next to the Marina and sandy beach, sitting proudly between the impressive mountains and the dazzling ocean. Built on the same site where an old sugar cane mill once stood, the hotel adopted the local sugar cane heritage as part of its interior decorative theme. Bedrooms: All 243 rooms and suites (some with Kitchenette) generously-sized rooms, Suites and Junior Suites have a private balcony, the majority of which overlook the sea and are modernly decorated to a luxurious standard. Facilities: The facilities here are upscale and incorporate a luxurious spa offering a wide variety of indulging spa treatments, an indoor pool and gym. Further additions include a second indoor pool, three outdoor swimming pools (1 children's splash pool), as well as a games room with squash court and also a Kids Club. Three restaurants (Buffet & à La Carte) and 4 bars, one featuring live music, make up the elegant eating and drinking options, together with a barbecue terrace allowing al fresco dining with superb ocean views. Free wi-if throughout the hotel and private transportation to Funchal city.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Airport transportation
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Billiards
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English, French, German, Portuguese

Location

Full view
49Car recommended
Grade: 49 out of 100
13Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2072Reviews207Q+A100Room tips
Traveler rating
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Popular mentions
S0p413 wrote a review Yesterday
The Royal Town of Sutton Coldfield, United Kingdom5 contributions
We stayed here for two nights on our honeymoon and it was fantastic, great service and location, the sunset views from alambique restaurant were stunning. The pools and facilities are very good and we really enjoyed our stay.
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Review collected in partnership with this hotel
Date of stay: July 2021
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JMN85 wrote a review Jul 26
Detroit, Michigan1 contribution
The hotel is stunning and well kept for the most part, but we won’t be returning due to service levels. I understand there are cultural differences and COVID challenges, but a coffee and light breakfast should not take 1.5+ hours and six flag downs of a server (because otherwise you are completely ignored), EVERY DAY. Throughout the hotel and room little petty things I would normally brush off just kept adding up. The menus are almost identical at every restaurant on property, we deserted those pretty quickly in favor of several other fabulous restaurants within walking distance. Beware the premium experience, almost none of the advertised amenities are actually available or worthwhile. We addressed all of these issues with staff during our stay but were not provided any sort of resolution or improvement, only apologies.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Miguel Povoas wrote a review Jul 25
Lisbon, Portugal9 contributions3 helpful votes
Despite the magnificent location, view, infrastructure and amenities, it lacked professionalism (too many trainees and too little actual employees). Apart from Trapiche bar, all the other restaurants/bars lacked quality, specially Calhau, located at the beach. Anyway our main issue was regarding our bedroom. It had a wood door (which was locked) that communicated with the room next to us. As a result, the sound isolation was terrible! We could hear everything (babies crying, talking, snorring, showering) as if they were actually in our bedroom. The hotel did offer us a change to another bedroom, but a much smaller one and with a poorer view. We didn’t take it.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Traveled as a couple
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 3 days ago
Dear Guest, We thank you for writing a review about your recent stay at Saccharum hotel! With regards to the room allocation, Saccharum is a design hotel inspired by the Sugar Cane theme and the layout of the rooms is similar from floor to floor. We do apologize if you were not entirely satisfied with the room. Despite, please rest assured that all the service offered to all the guests are the same. In addition, our Team at Front Office is always available to receive feedback from our in-house guests´ to satisfy all requests and ensure a remarkable and enjoyable stay, we are sorry that the room change was not up to your expectations, we would be more than happy to show you other rooms, however, the hotel was with very high occupancy and for that reason, it was not possible. We took all your suggestions into high consideration and we will pass your message to the entire team, We hope to have the opportunity to welcome you back to Saccharum for a new and better experience. Kind regards, Bruno Teles Hotel Manager
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Paul C wrote a review Jul 25
Reading, United Kingdom119 contributions116 helpful votes
I've been lucky to travel the world on business and The Saccharum is familiar to many of the 5* upscale hotels of major cities - except it is located in the tiny seaside hamlet of Calheta, Madeira. Hard to imagine what planning rules needed to be invented for this hotel. However, that is not to complain for the traveller benefits from everything on offer and no doubt the guests add greatly to the local economy. Sea view rooms are rightly recommended and did not disappoint. Modernistic design, some may not like the integral shower/ toilet, but 'routines' easily worked around for couples. All very clean and comfortable. Underground parking was included in our rate, as was a €25 per day voucher for the bars. Hotel offers plenty of options for gentle swimming, plenty of shade and availability of drinks and snacks/ bar food. Located at the eastern end of the modern marina, it's worth exploring the handful of local restaurants. Shout out in particular to Manifattura do Gelato for excellent authentic Italian food and ice cream.
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Date of stay: June 2021Trip type: Traveled as a couple
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 3 days ago
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at the Saccharum hotel. In fact, Customer Service is our main aim and every Savoy Signature experience at our hotels is a commitment to quality. We are glad to know that our sea views meet your expectations. Once again we would like to thank you for your wonderful feedback and we hope to have the pleasure of welcoming you back in a near future! Warmest regards, Bruno Teles Hotel Manager
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susanperry wrote a review Jul 19
Cape Town Central, South Africa17 contributions4 helpful votes
Really fabulous hotel in one of the most beautiful locations. Couple of surly waiters let it down a bit. Otherwise, almost faultless. Excellent FOH team. Stunning rooms and very comfortable beds. Any problems swiftly resolved to our satisfaction. Would happily stay there again.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 1 week ago
Dear Guest, First of all, we would like to thank you for your feedback regarding your stay at Saccharum hotel. We thank you for your very kind words regarding our room design, location and staff in general. With reference to our staff, we take this opportunity to assure you that our staff is an added value to our guests satisfaction and they work hard and around the clock to fulfill your expectations and experience at our hotel. In this case, we regret that we have not meet your expectations in some point and hope that this has not compromised your preference in Saccharum. Nevertheless, we will take with due consideration your comments and we will keep working hard and take all the necessary measures to continuously improve our service standards for enhancing our guests experience at the Saccharum Hotel Resort & Spa. Despite this, we wish to have the opportunity to welcome you at Saccharum hotel in the near future for a better and improved “Saccharum experience” and restore your faith in our services. Please contact me directly if you would like to add more feedback. Warmest regards, Bruno Teles Hotel Manager
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PRICE RANGE
$103 - $254 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Saccharum Resort & Spa
LOCATION
PortugalMadeira IslandsMadeiraCalheta
NUMBER OF ROOMS
243
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Frequently Asked Questions about Saccharum
Which popular attractions are close to Saccharum?
Nearby attractions include Rocha Mar Lounge Bar (0.02 miles) and Generalisimo Sebastian Francisco de Miranda (0.2 miles).
What are some of the property amenities at Saccharum?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Saccharum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Saccharum?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Saccharum?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Saccharum?
Conveniently located restaurants include Restaurante Beira Mar, Manifattura Di Gelato, and Leme Marisqueira.
Are there opportunities to exercise at Saccharum?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Saccharum have an airport shuttle?
Yes, Saccharum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Saccharum?
Yes, dry cleaning and laundry service are offered to guests.
Does Saccharum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Saccharum?
The staff speaks multiple languages, including English, French, German, and Portuguese.