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Rua da Serra de Agua, 1, Calheta, Madeira 9370-087 Portugal
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Traveler (2331)
360
Panoramas (26)
Room & Suite (370)

About

#2 of 8 hotels in Calheta
Location
Cleanliness
Service
Value
Travelers' Choice
The Saccharum Resort is located in Calheta in the west coast of Madeira, next to the Marina and sandy beach, sitting proudly between the impressive mountains and the dazzling ocean. Built on the same site where an old sugar cane mill once stood, the hotel adopted the local sugar cane heritage as part of its interior decorative theme. Bedrooms: All 243 rooms and suites (some with Kitchenette) generously-sized rooms, Suites and Junior Suites have a private balcony, the majority of which overlook the sea and are modernly decorated to a luxurious standard. Facilities: The facilities here are upscale and incorporate a luxurious spa offering a wide variety of indulging spa treatments, an indoor pool and gym. Further additions include a second indoor pool, three outdoor swimming pools (1 children's splash pool), as well as a games room with squash court and also a Kids Club. Three restaurants (Buffet & à La Carte) and 4 bars, one featuring live music, make up the elegant eating and drinking options, together with a barbecue terrace allowing al fresco dining with superb ocean views. Free wi-if throughout the hotel and private transportation to Funchal city.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Airport transportation
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Billiards
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English, French, German, Portuguese
2,037Reviews203Q+A100Room tips
Traveler rating
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Popular mentions
Pascalle van Stralen wrote a review Jan 6
The Hague, The Netherlands5 contributions3 helpful votes
This is a very nice hotel. I had booked another accommodation that turned out to be a disaster and found this hotel the same day and immediately contacted them through Booking. They had a room available the same day, which was a relief. The hotel is very big, clean and has friendly and polite staff. The room was very nice, it was not a full sea view room but nonetheless we could see the sea from the side. The pools were quite cold but the pool at the spa is great. Not a big spa, but nice to relax. I had two massages and one facial treatment done and those were great too. Again, very friendly staff. The only thing that was 100% disappointing and very out of character was the restaurant. I ordered a meal and they brought me the wrong one, then they brought the one I ordered but it still didn’t seem like the one I ordered but it was fine with me since it was at least vegetarian. It was however the dullest vegetarian meal I’ve ever had. For the mistake they made they brought me a glass of wine (or champagne?) but I don’t drink alcohol. When I mentioned it they took it back. But didn’t offer anything else. No problem though, it was thoughtful of them to offer it at least. Afterwards they left a survey with the check. I thought that was funny because it was clear the answers wouldn’t be positive. I left it blank. This experience made me question to give three or four stars, but I decided on four. The bar at the outdoor pools has nice food. Too bad it closes in the evening. It was a disappointment that you had to pay for parking, but luckily there was always room to park. Breakfast is very nice. Good vegetarian options, it’s very clean(!) and the food is of great quality. My husband said it was the best hotel breakfast he had. As this review probably already shows this hotel has pros and cons. Generally, I really enjoyed my stay a lot and I will be back.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Savoy Signature, Gerente geral at Saccharum
Responded 1 week ago
Dear Guest, Greetings from sunny Calheta! First of all, we would like to thank you for your review regarding your recent stay at the Saccharum hotel. In fact, Customer Service is our main aim and every Savoy Signature experience at our hotels is a commitment to quality, so we truly regret to know that we were not able to please you with our services and for any issues experienced. We are sorry to hear about what happened at the restaurant and that the food did not reach your expectations! Nevertheless, we will forward your message to our colleagues. Regarding breakfast, we are very happy to hear that your husband enjoyed and that it was one of the "best hotel breakfast he had". It will a pleasure to host you again in a near future for another "Saccharum experience"! Warmest regards, Bruno Teles Hotel Manager
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Jason S wrote a review Jan 5
Milton Keynes, United Kingdom19 contributions24 helpful votes
Stayed here for a week over Christmas, we just made it out of the UK a day before travel was restricted and I'm so glad we did. Had a great, relaxing break for 7 days, food was great, particularly from the show-cooking section. We had a sea view room which was amazing and also had one of the biggest beds we've seen in a hotel. Staff were amazing. The hotel was a little dark, I liked this but some of the older guests didn't appear to appreciate this. We went all inclusive and the only small gripe for me would be that the only bar open in the evening was The Fly bar which was a little small for the size of the hotel. Not sure if there are more options in peak season but it did get a little busy at times (although not overwhelmingly) so get in a little on the early side to get a table inside.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Sea View room recommended
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Response from Savoy Signature, Gerente geral at Saccharum
Responded 1 week ago
Dear Guest, Greetings from Calheta! We thank you for taking the time to write such a nice review following your recent stay with us at the Saccharum Hotel. We would like to thank you about your reference to our hotel design and decoration. We base ourselves in the sugar cane history. In fact, the word “Saccharum” comes from latin related to the sugar cane. For this particular reason the hotel facility names, colours and decoration are all related to it. Its concept is to provide all our guest’s and environment of tranquillity and relaxation and also for you to create wonderful memories whilst staying with us. Every night we provide live music at the Fly Lounge Bar, in order fo you to enjoy the lovely relaxing environment we create on the top floor and also a lovely view. We wish to have the opportunity to welcome you to Saccharum in the near future for another wonderful experience! Regards, Bruno Teles Hotel Manager
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214fells wrote a review Dec 2020
Cumbria, United Kingdom15 contributions9 helpful votes
+1
A beautiful hotel set in the mountain side. Excellent staff, friendly, helpful and an asset to the Savoy chain. Nothing too much trouble, many staff going the extra mile. Hotel is designed to have a relaxing feel. We found it a bit too dark. Lots of mood lighting and smoked glass. Spa is wonderful, beautifully clean and well laid out. Fabulous food and the a la carte restaurant a must. Huge beds and our sea view room had an amazing view.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 weeks ago
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at the Saccharum hotel. With the pandemic situation we are currently living in, we are strictly following the rules implied by our government and health authorities in order to make everyone safe. Our hotel theme is based on the sugar cane history, which is one of the major economic impacts in our culture, and all the hotel facilitites, decoration and names are 100% loyal to it. Once again we would like to thank you for your wonderful feedback and we hope to have the pleasure of welcoming you back in a near future! Warmest regards, Bruno Teles Hotel Manager
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FrequentTraveller921 wrote a review Dec 2020
London, United Kingdom345 contributions147 helpful votes
We stayed here for 2 weeks in the winter of 2020. The hotel is far enough from the centres or population to be less noisy and rough than Funchal and yet there are plenty of amenities nearby with a marina and restaurants, a supermarket and pharmacy just a short walk away. The hotel was a fantastic surprise. Built into the landscape rather than fighting against it, favouring living walls and roofs, muted colours and glass it is a very pleasant experience from outside. Inside the hotel is really very good - large open spaces, multiple bars and restaurants for every budget, outdoor and indoor pools, superb spa and gym, rooftop sun decks, plus more unique features like the chefs kitchen garden on the roof. The rooms are large, well appointed and the bored from sea view rooms is absolutely gorgeous. Staff are lovely and helpful. The toilet in the room is separated with a sliding dark glass door which might not provide the level of privacy needed by some but the facilities themselves - the rain shower and large sink / cupboard space / great balcony and large bed are great. We attended this hotel fully respecting the Madeira government rules and isolated for a short period before our tests were processed. Equally as important, the hotel respected the rules and required our tests results to be communicated to them for checking / before we were allowed to begin our vacation. Staff were rigorous in maintaining the cleanliness of the facilities and I commend their work. Excellent!!!!
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 weeks ago
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at the Saccharum hotel. With the pandemic situation we are currently living in, we are strictly following the rules implied by our government and health authorities in order to make everyone safe. Guests who do not bring a test with them, will mandatory do one at the airport upon arrival. After check-in we recommend to saty in the room until test results arrive. Our hotel theme is based on the sugar cane history, which is one of the major economic impacts in our culture, and all the hotel facilitites, decoration and names are 100% loyal to it. Once again we would like to thank you for your wonderful feedback and we hope to have the pleasure of welcoming you back in a near future! Warmest regards, Bruno Teles Hotel Manager
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brian m wrote a review Dec 2020
Liverpool, United Kingdom28 contributions28 helpful votes
From the moment we arrived we were made to feel welcome and safe. In the hotel we wore masks the whole time except when we were eating, drinking or sunbathing. Staff were very friendly and service was excellent. Could not find any fault with the food which was always hot and well cooked, with a good variety to choose from. Drinks of good quality (mostly local). Room was comfortable and spacious if a little dark as we did not have a sea view. Altogether a very restful and enjoyable holiday. we will definitely return to Madeira.
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Date of stay: December 2020
Value
Location
Service
Room Tip: Get a sea view room.
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1 Helpful vote
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Response from Savoy Signature, Diretor-Geral at Saccharum
Responded 2 weeks ago
Dear Guest, Greetings from Calheta! First of all, we would like to thank you for your review regarding your recent stay at the Saccharum hotel. In fact, Customer Service is our main aim and every Savoy Signature experience at our hotels is a commitment to quality. With the pandemic situation we are currently living in, we are strictly following the rules implied by our government and health authorities in order to make everyone safe. Once again we woulke to thank you for your wonderful feedback and we hope to have the pleasure of welcoming you back in a near future! Warmest regards, Bruno Teles Hotel Manager
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PRICE RANGE
$103 - $254 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Saccharum Resort & Spa
LOCATION
PortugalMadeira IslandsMadeiraCalheta
NUMBER OF ROOMS
243
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Frequently Asked Questions about Saccharum
Which popular attractions are close to Saccharum?
Nearby attractions include Calheta Beach (0.6 miles), Rocha Mar Lounge Bar (0.02 miles), and Generalisimo Sebastian Francisco de Miranda (0.2 miles).
What are some of the property amenities at Saccharum?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Saccharum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Saccharum?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Saccharum?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Saccharum?
Conveniently located restaurants include Restaurante Beira Mar, Manifattura Di Gelato, and Pizzeria Ristorante Naye.
Are there opportunities to exercise at Saccharum?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Saccharum have an airport shuttle?
Yes, Saccharum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Saccharum?
Yes, dry cleaning and laundry service are offered to guests.
Does Saccharum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Saccharum?
The staff speaks multiple languages, including English, French, German, and Portuguese.