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Grecotel Club Marine Palace & Suites

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Panormo, Panormos, Crete 740 57 Greece
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About

#4 of 12 hotels in Panormos
Location
Cleanliness
Service
Value
Travelers' Choice
If island-style village holidays are your dream, Marine Palace & Aqua Park in Crete is the place to be! This beloved all-inclusive resort offers the best of both worlds with a world-class resort next to the idyllic traditional fishing village of Panormo. The hotel is organised like a typical Cretan village. Clusters of lemon-, tangerine-, strawberry-, and vanilla-coloured bungalows surround the large swimming pools. A winding path meanders between the main building, the cluster of bungalows on the upper level and the seafront bungalow village. Designed with families in mind, the resort offers all the special amenities families need – like convenient family-sized rooms and bungalows with separate children’s room. The beautiful Marine Palace Suites are the epitome of luxury and style. The suites, built in a peaceful area above the main hotel, encircle a tranquil pool. The choices for self-catering accommodation are endless - large family suites with sea view verandas, double suites that echo the azure Mediterranean and convenient fully-equipped family apartments. Guests at the Grecotel Marine Palace Suites have the best of both worlds. Add an Elixir ThalassoSpa, endless opportunities to dine al fresco, amazing Aqua Park – Kingdom of Poseidon, numerous pools, awarded beach, Cretan hospitality and service, family packed activities and all-inclusive arrangements. What more can you ask for?
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Room & Suite (113)113
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Water park
Entertainment staff
Babysitting
Public wifi
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Massage
Concierge
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Private beach
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, German, Greek

Location

Full view
45Car recommended
Grade: 45 out of 100
12Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
846Reviews241Q+A39Room tips

Reviews

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Dr Bob the Blob wrote a review Oct 2019
1 contribution2 helpful votes
Great Holiday at the aptly named Marine Palace. Great food, amazing beach and the Kids club was a particular highlight, so much so our 6 year old is refusing to go home. Thank you all for a wonderful week.😎
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Date of stay: October 2019Trip type: Traveled with family
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Response from Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace & Suites
Responded Oct 28, 2019
Dear guest We would like, first and foremost, to thank you for taking a few minutes to wright your review regarding your recent stay in our hotel. It is a great relief and confirmation that you are leaving with all these nice memories from your holidays in our Club Marine Palace & Suites and be sure that our team will be informed for your praises. Thank you again and we hope to welcome you again in our hotel. Best regards GRECOTEL Club Marine Palace & Suites Management Team
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Andrew P wrote a review Oct 2019
Cheshire21 contributions9 helpful votes
This was an away trip with my girlfriend & chance for us both to re charge the batteries & to relax. Having been to Grecotel Group Hotels in the past I was not left disappointed by this venue. Everything about the Hotel was excellent, the accommodation, location, food & all the staff, who are the Hotel's jewel !! Nothing is too much for all of the staff, I would have no hesitation in going back to stay at this wonderful location. The local village of Panormos is also only a short walk of about 10 mins away & is a gem of a place to visit with local restaurants & bars. And the little train that takes trips out from the resort is well worth going on, we went off out to the Paraschakis Family Olive Oil Factory, Melidoni Village, Melidoni Caves & Reptisland The World of Reptiles.
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Date of stay: October 2019
1 Helpful vote
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Response from Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace & Suites
Responded Oct 25, 2019
Dear guest First and foremost we would like to thank you for spending a few minutes to right your recent experience in our beautiful hotel. It is always a pleasure to have our guests feedback. We would also like to thank you for your amazing comments and all your wonderful words. It is a great confirmation that all the love, the passion and the hard work we put on it gets amazing results like your comment and the memories you created in Club Marine Palace & Suites. Once again, we thank you for your comment and we would be more than happy to welcome you back in the not so distant future. Best regards GRECOTEL Club Marine Palace & Suites Management Team
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Nathan F wrote a review Oct 2019
Reigate, Surrey70 contributions36 helpful votes
Upon arrival at the hotel we were asked if we wanted to immediately go for lunch as the buffet was ending soon, so we did. Upon our return the reception they were very disorganised and kept having to check what they were doing and saying. Eventually we got signed in, but no welcome drink or warm towel as others have reported. We were told to wait out front to be taken to our room, we waited for 5 minutes and then went to check with reception who said someone is coming. Another 5 minutes passed so we asked if we take our own bags to our room and we were told no because of the stairs. The porter arrived and took us to our room. The grounds and pools are very well maintained although I felt the beds were a little crowded for my liking. One evening in the restaurant I took a knife and fork from another table and I got told not to by one of the staff. Be aware you are not aloud to wear flip flops to dinner. In the final few days we noticed a leak from the floor above us leaking from above us. We reported it to reception who said that would look into it. Nothing happened. We told them again and they said that they had fixed it but we argued that it was still leaking. It turns out the leak is from the jacuzzi in the spa. We spoke to what looked like a more senior manager on reception who apologised for the poor experience we had and promised that they would update us the next day, nothing. So we were not overly happy that we paid for a garden view balcony that we were unable to sit out on. All in all this is a nice place, the water park is great, the food is good, they have a good selection of premium drinks. They just need to employ some staff that actually care about the customers and perhaps have a little personality. We went out most evenings because the whole atmosphere seemed very sterile and we seemed not to have any adult entertainment during our stay? Be aware that this place has quite a few stairs.
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Date of stay: September 2019Trip type: Traveled with friends
1 Helpful vote
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Response from Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace & Suites
Responded Oct 11, 2019
Dear Guest, First of all, we want to thank you for choosing our fabulous hotel Club Marine Palace & Suites. We really appreciate you taking the time to detail your latest stay in our hospitality however it is regrettable that we hear that on this occasion, we were unable to completely fulfil your holiday expectations. We were however quite surprised to read your comment on our reception desk when complaining about the leaking to your room and claiming for your welcome drink and all the welcome process as it is not reflective of our standards and of the many reviews published by guests on different opinion portals and social medias; Whenever a guest informs us of any imperfection, we do our utmost to find a suitable solution by offering a room change in the same category or the possibility to upgrade with supplement. When you are referring to a leak at your balcony it is something that we can not do something since our balconies are “covered” by wooden pergolas and they focus on letting the sun slipping through. But of course there balconies covered with tents at the common areas around the hotel; nevertheless we will pass on your review to our head of department for revision and of course if necessary, for improvement. As far as It concerns the outfit and the shoes aloud to our restaurants for dinner time, we have a dress code that it is published in our website and of course all of our associates (travel agencies) are aware of that as it is in motion since the beginning of our hotel’s journey. We are sorry if your stay with us on this occasion seemed less than perfect and we sincerely hope that there were many aspects to your stay which you and your family did enjoy and you did take home some happy memories. Again we thank you for your review and hope to welcome you all again to GRECOTEL on another occasion. Best regards, GRECOTEL Club Marine Palace & Suites Management Team
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Ruthe30 wrote a review Oct 2019
Holmes Chapel, United Kingdom27 contributions13 helpful votes
We arrived to find we had been allocated a room backing directly onto the water park. As we are a slightly older couple we asked to be moved to a quieter room which was quickly sorted out. We were told as long as you are happy we are too! This sets the tone for this lovely hotel, best all inclusive I have ever been too. The food is varied and the al a carte oriental was superb. The drinks were all good standard and with waiters on hand easy to relax and enjoy the entertainment. The staff are really excellent. Well done and thank you for a lovely holiday.
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Date of stay: October 2019Trip type: Traveled as a couple
2 Helpful votes
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Response from Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace & Suites
Responded Oct 8, 2019
Dear guest, We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that GRECOTEL will continue to provide you with excellent holiday experiences in the future. Best Regards, GRECOTEL Club Marine Palace & Suites Management Team
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Karen R wrote a review Oct 2019
Bognor Regis, United Kingdom31 contributions10 helpful votes
Lovely hotel, nice position with own beach and beautiful scenery . Great animation team especially Andrey who was very friendly and yet professional, he looked after us very well. We played boccia, darts, and other team games. Many other activities available. There are 4 outdoor pools (not heated) 1 indoor pool in spa, great water park (if you like that kind if thing !) No rush for sunbeds, can always find a good spot somewhere. We tried a different location every day ! Spent 2 weeks here not with children. Very family orientated hotel. We had a family room with sliding door, so like 2 rooms was very nice but although we could see the sea we looked out onto roof tops and lots of noisy air conditioning units 134 . The sofa beds were not comfortable so we split the single beds and put one in each room... perfect. Food pretty good, good choice even after 2 weeks. 2 restaurants available for breakfast and lunch. 5 restaurants available in evening but you have the choice of booking one meal a week at 4 of them. Best to have things that were being cooked in front if you. Drinks were good. Some branded drinks. Bar staff by lower pool were very good. In evening had waiter service for drinks if wanted, very efficient. Entertainment ok but only for one hour. All staff very good, a credit to the hotel. Would recommend, although 2 hour good quality mini bus (Tui) from Chania airport. Great hotel would bring family and grandchild next time......
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Date of stay: September 2019
2 Helpful votes
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Response from Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace & Suites
Responded Oct 8, 2019
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, GRECOTEL Club Marine Palace & Suites Management Team
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PRICE RANGE
$171 - $495 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grecotel club marine palace hotel rethymnon, grecotel hotel marine palace
LOCATION
GreeceCreteRethymnon PrefecturePanormos
NUMBER OF ROOMS
375
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Frequently Asked Questions about Grecotel Club Marine Palace & Suites
Which popular attractions are close to Grecotel Club Marine Palace & Suites?
Nearby attractions include Panormos Beach (0.3 miles), Danaos (0.3 miles), and Ksompli (0.3 miles).
What are some of the property amenities at Grecotel Club Marine Palace & Suites?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Grecotel Club Marine Palace & Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grecotel Club Marine Palace & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Grecotel Club Marine Palace & Suites?
Conveniently located restaurants include Kastro Cretan Cuisine, Taverna Geronymos, and Vinzi Cafe.
Are there opportunities to exercise at Grecotel Club Marine Palace & Suites?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grecotel Club Marine Palace & Suites have an airport shuttle?
Yes, Grecotel Club Marine Palace & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grecotel Club Marine Palace & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Grecotel Club Marine Palace & Suites offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Grecotel Club Marine Palace & Suites?
The staff speaks multiple languages, including English, German, and Greek.
Does Grecotel Club Marine Palace & Suites have any great views?
Yes, guests often enjoy the ocean view available here.