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Neptune Hotels - Resort, Convention Centre & Spa

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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (703)
Pool & Beach (179)
Room & Suite (100)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Neptune Hotels - Resort, Convention Centre & Spa
Updated 09/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 17 hotels in Mastichari
Location
Cleanliness
Service
Value
Travelers' Choice
Neptune Hotels - Resort, Convention Centre & Spa, an ample holiday resort on the island of Kos with rooms, suites and apartments is built in the traditional style of the Greek island architecture and located directly at a long sandy beach. The complex offers luxurious facilities and first-class accommodation in its main building as well as in the surrounding bungalow units, complimented by the traditional Greek hospitality. Four restaurants, eight bars, four outdoor pools, a modern conference center, various sports facilities, professional child care, diversified evening entertainment as well as the relaxing ambiance of the Neptune Spa reflect the high level of comfort and service at Neptune Hotels.The 150.000 m² private complex on the island of Kos is located 8 km away from the international airport of Kos, 18 km from the town of Kos and 5 km from the picturesque village of Mastihari. Neptune Hotels is the ideal place for relaxation and holidays, as well as an attractive convention & incentive destination.
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Room & Suite (100)100
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Badminton
Bicycle rental
Canoeing
Diving
Mini golf
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Kitchenette
Flatscreen TV
Complimentary toiletries
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, German, Greek
758Reviews31Q+A52Room tips
Traveler rating
  • 536
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Time of year
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Popular mentions
_Wanderer__24242_ wrote a review Jan 8
Zurich, Switzerland249 contributions185 helpful votes
+1
We usually do not stay at big resort (550+ rooms), but decided to give Neptune a try, as we needed a place to stay for one night before leaving Kos. Pros: - hotel grounds are huge and beautifully kept - the hotel has a couple of beaches, that are almost private (in fact accessible to public, but most people on them are from the hotel) - our Deluxe twin sea view room was brand new and indeed had a nice view over the sea (in quite a distance), Kalymnos and sunset - breakfast was good quality - big covered parking is available and free - bottle of cheap red wine in the room as a welcome gift Cons: - hotel grounds are huge and getting anywhere takes a lot of time (especially with small children). Our room (which was located in one of the most remote buildings) was 450m from the sea (yes, I measured it on the map) and with a baby it was a good 10 min walk to get to the beach. - even though the hotel was not full and had all categories of rooms available (as shown on their booking site on that day), they could not assign us any rooms until almost 13:00 and also denied any requests for a room closer to the beach (even though we have booked directly through their website and it was not the cheapest room category). After having prolonged discussions on this issue with various staff members, no solution could be found (even after I proposed to pay for a higher room category provided it is available immediately). Quite inflexible and I would say unprofessional for a hotel that claims to be 5 stars - beaches were full of people as hotel guests tend to stay at the resort - wherever you stay, prepare for a long walk to the parking (important if you have heavy luggage) - keep in mind that when meltemi (N wind that is frequent in July-Sep) blows, the sea at the beaches can get quite rough - our room had two terraces, but those were not very usable because they lacked both shade and privacy. - climbing to the 2nd floor where our room with luggage was is not fun There is nothing really bad about this hotel and many people would find it quite nice, but we are not fans of huge hotels and mass tourism and won't be back.
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Date of stay: October 2020
Value
Location
Service
Room Tip: It is impossible to ensure at the time of booking that you will get a room closer to the beach...
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Response from Siel Rh, Μάρκετινγκ at Neptune Hotels - Resort, Convention Centre & Spa
Responded 1 week ago
Dear _Wanderer__24242_, Thank you for staying with us and we appreciate you took the time to share the impressions of your visit. We pride ourselves on delivering first class service and we are sorry that, on this occasion, we did not meet nor exceed all your expectations, mainly because our concept is not one that suits your taste. Further to your comment about the check in time and although we do regret for any inconvenience caused, the health and safety protocols defined by the Greek Government oblige all hotels, including ours, to set a time interval between each check in and check out to ensure that between different guests, the room is thoroughly cleaned and disinfected, as well as that adequate natural ventilation of the space is achieved. Also, the check in time is clearly communicated on our website and during the booking process, which is 15:00 hrs. during this pandemic, meaning that we were able to provide you with your room 2 hours earlier than the official check-in time. As far as the heavy luggage is concerned, our hotel has grooms standby to take it to and from our guests’ rooms upon arrival & departure. Therefore, it is pity you did not make use of this service in order to reach your room and the parking conveniently. With regards to your comment that your room was 450m from the beach, please note that specific room types are located near the beach and we hope you have checked the hotel's map or the room descriptions before you book the room type you have chosen. The map shows all room types and their location within the resort's area including the room types that are at the front line. In the room descriptions the location of each room type is communicated as well. We are sorry that you were not fan of the ample spaces our resort offers, although the majority of our guests endorse the resort’s extensive grounds. Moreover, the hotel’s ample spaces enable guests to maintain social distancing. Once again, thank you for taking the time to leave us a review and we would like to wish you all the best! With kind regards, Neptune Hotels
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Jacq H wrote a review Oct 2020
Ipswich, United Kingdom81 contributions16 helpful votes
We thoroughly enjoyed our stay in Neptune Hotels Kos last 11-21 August 2020. All the people were lovely - The food was amazing. Prior to coming, we were about apprehensive to travel because of the Covid-19 situation, but we originally booked this holiday in January 2020 (even before Coronavirus). We felt very safe and secure when we arrived in Neptune. There were safety precautions everywhere (sun beds were being wiped and cleaned after every use, masks in common areas/the Market, etc.). Our room was lovely - We originally booked a standard double room, but we were upgraded to a more modern Superior one - so that was a lovely start to our holiday. Lovely modern room with led lights, a fridge, and spacious cupboards. Bathroom was also very nice and modern. Loved the showers. Good location too as we were just near the market and the main building. Our favourite restaurant was the Taverna (Mike’s and Thanasis were so nice and friendly), but all the other restaurants such as Meats and the Italian were nice as well. We didn’t try the main buffet at night, but we had the breakfast buffet which could get busy but we figured out the time that worked for us. Also loved the gelateria - Emma was so lovely! The resort is so lovely - the staff are sooo lovely (especially the guys from the Neppi Kids Club - My daughter Maisie absolutely loved everyone especially Bill). Our daughter loved the kid’s club so much that she went there almost everyday. They also let us stay in a temporary double room prior to our late departure (since we could not stay in our original room), so we were able to rest and refresh/shower before we flew back to England. Just a tip - Get a bug spray! Since we went in August which is mosquito season, it would be nice to have bug spray. They are selling it in the market as well. My husband and daughter didn’t get bitten as much as I was, but it’s not a biggie to me. Would like to thank all the lovely staff: Reservations - Katerina Front Desk - Alkis, Constantinos, Fay Neppi Land Kids Club - Bill, Leonie, Esme, Rafael, Natasha Taverna - Mikes, Thanasis, Spyros Breakfast - Elektra, Dimitris, Mikes (from Taverna) Troj Bar - Elisavet Meats - Christos, Thanasis (also from Taverna), Anastasia, Spyros Gelateria - Emma Room Service - Aggelika Apollo Theatre Bar - Evilena, Vangelis Cleaner - Laureta Pool Bar - Rafaela
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Date of stay: August 2020Trip type: Traveled with family
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Response from Siel Rh, Μάρκετινγκ at Neptune Hotels - Resort, Convention Centre & Spa
Responded Oct 26, 2020
Dear Jacq, Thanks for sharing such wonderful feedback of your time at Neptune Hotels. We are pleased that you acknowledged the health and safety measures we have taken and would like to thank you for mentioning them. We're so flattered by your kind words and for recognizing the high standards we strive to uphold. We’re delighted to read that you enjoyed the renovated rooms as well as all our Restaurants. Moreover, we are pleased to read that your daughter enjoyed Neppi Land so much. Our whole team tries to provide our guests with excellent service, and it is always very heart-warming when this is recognized. We certainly look forward welcoming you back again and until then, we wish you all the best! With kind regards, Neptune Hotels
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Basilio K wrote a review Sep 2020
Munich, Germany11 contributions7 helpful votes
Great location . Beautiful beach . Very nice rooms with view ,Excellent and professional staff especially Monika ♥️ and Christos (breakfast and dinner) and miss Sofia the front office manager: she offered us an upgrade for free because of an internal error of our travel agent. The prices at the hotel are very high for Greece for example one single espresso 3.50 EUR. We will come back for sure !
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Date of stay: August 2020Trip type: Traveled with friends
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Response from Siel Rh, Μάρκετινγκ at Neptune Hotels - Resort, Convention Centre & Spa
Responded Sep 7, 2020
Dear Basilio K We highly appreciate your wonderful remarks on our professional and helpful staff. We will be sure to let Monika, Christos and Mrs. Sofia know that they made an impact during your stay. We hope to welcome you back again to the hotel next year! Take care! Kind Regards, Νeptune Hotels
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Σαντρα Δελλη wrote a review Aug 2020
2 contributions
We are so excited about our holidays in Neptune Hotel, we had the best time ever!!! The health measurements against Coronovirus were absolutely applied and we felt safe and relaxed! We enjoyed our gym in a super organised indoor - outdoor Gym with a lot of programs and athletic facilities. The chef’s menu was the best food in Kos island. A variety of plenty and tasty food that satisfies even the most difficult palate. Nights under the sound of a Piano and saxophone or Greek traditional dances were a nice surprise for us!! All the employees were so friendly and polite, they made us feel like home! To sum up I would like to thank Neptune Hotel for the professional and great services!!!🙏🙏🙏
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Date of stay: August 2020Trip type: Traveled with family
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Response from Siel Rh, Ιδιοκτήτης at Neptune Hotels - Resort, Convention Centre & Spa
Responded Aug 17, 2020
Dear Pilionightmare, What a wonderful review! We truly appreciate your trust in us. We are very happy to hear that our staff and service met your needs and expectations. Moreover, we will let our Executive Chef know that you found our menu to be the best food in Kos Island. We look forward to welcoming you back to the hotel in the future. With kind regards, Neptune Hotels
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suzanne werthmueller wrote a review Aug 2020
3 contributions2 helpful votes
Perfect choice for a relaxing, entertaining and interesting experience! The resort is of impressive quality and the staff are so welcoming and professionnal! The entertainment programme is very enriching and varied. The views and the resort's gardens and pools are stunning!
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Response from Siel Rh, Ιδιοκτήτης at Neptune Hotels - Resort, Convention Centre & Spa
Responded Aug 9, 2020
Dear suzannewerth, Thank you for the review and for spreading the word. It gives us great joy to hear such kind words. We are delighted that you enjoyed your time with us and we were able to live up to your expectations. We all look forward to welcome you back in the near future and until then, we wish you all the best! Kind Regards, Neptune Hotels
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PRICE RANGE
$105 - $286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
neptune hotels - resort, convention centre hotel mastichari, neptune hotels - resort, convention centre and spa, neptune hotel and convention centre, neptune resort and convention centre
LOCATION
GreeceSouth AegeanDodecaneseKósMastichari
NUMBER OF ROOMS
569
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Frequently Asked Questions about Neptune Hotels - Resort, Convention Centre & Spa
Which popular attractions are close to Neptune Hotels - Resort, Convention Centre & Spa?
Nearby attractions include Memories Bar (4.5 miles), Paleo Pili (4.4 miles), and Lagada Beach (4.2 miles).
What are some of the property amenities at Neptune Hotels - Resort, Convention Centre & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Neptune Hotels - Resort, Convention Centre & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Neptune Hotels - Resort, Convention Centre & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Neptune Hotels - Resort, Convention Centre & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Neptune Hotels - Resort, Convention Centre & Spa?
Conveniently located restaurants include Palapanis - O'ti Na 'Nai, Aplo Beach Bar Cafe, and Horizon.
Are there opportunities to exercise at Neptune Hotels - Resort, Convention Centre & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Neptune Hotels - Resort, Convention Centre & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Hotels - Resort, Convention Centre & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Neptune Hotels - Resort, Convention Centre & Spa?
The staff speaks multiple languages, including English, German, and Greek.
Are there any historical sites close to Neptune Hotels - Resort, Convention Centre & Spa?
Many travelers enjoy visiting Paleo Pili (4.4 miles).