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The hotel was very comfortable... the breakfast in the coffee shop was excellent with many options both buffet and a-la-carte. The hotel has a very nice indoor pool, jacuzzi sauna and steam,though towels for guest use in the pool area were few and far between!...More
I stayed with Sheraton for March, April and May 2019. I had a flood at my home. The Sheraton Four Points Hotel in Langford BC is a very comfortable, quiet, well sound-proofed place to stay. Beds are ultra comfy.As a 4 star hotel, there are...More
The staff at the hotel are so professional and friendly including the people doing the renovations. I was asked numerous times if everything was ok and if I needed anything, while they replaced the carpets on the 4th floor.
Helizoma was really sweet and it...More
when we checked in we were given a small room that was very tight for space. The next day when talking with the guest services manager (Nick), he asked how was our room. We mentioned that it was a bit cramped and we were staying...More
Not living up to the Sheraton experience we have know to expect.
The room needed some updates (paint, new bedding) and the TV cable system kept going off line.
The bed was uncomfortable and the area noisy so I didn’t get much sleep. Nice gym...More
Date of stay: April 2019
Response from NickS5878, Manager at Four Points by Sheraton Victoria GatewayResponded April 9, 2019
First of all, thank you for staying at the Four Points by Sheraton Victoria Gateway on your recent visit to Victoria and for going to the trouble of sharing with me your stay experience.
I am concerned to read that you found our...More
A taxi is the only option. the airport shuttle does not come out to our hotel only the downtown hotels. if you call the hotel we can give you the number of the guy we use all the time, Karmjit You can pre-call him before... More
A taxi is the only option. the airport shuttle does not come out to our hotel only the downtown hotels. if you call the hotel we can give you the number of the guy we use all the time, Karmjit You can pre-call him before you leave home. We use his taxi all the time for guests going to the ferry and airport. ..