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Holiday Inn Express & Suites Victoria - Colwood

Traveler (64)
Room & Suite (41)
Dining (10)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
168Reviews
1Q+A
35Room tips
Traveler rating
  • 91
  • 61
  • 11
  • 3
  • 3
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Popular mentions
Again the hotel was really nice, room was huge, needed to be cleaned better than it was but everything else was nice. Staff were super friendly, Breakfast was great, lots of hot and cold items to choose from. Loved their 24hr market.
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Due to a family emergency we had to book a room extremely quickly. The front desk staff was extremely accommodating, kind and understanding. I was very impressed when I walked into the lobby and was greeted by name. Perhaps it was the small dog that gave me away. A welcome bag of treats and "doggy bags" made fido's stay even more fantastic. The room was super clean, comfortable and quiet. I would highly recommend this hotel especially for someone who has family at Victoria General Hospital.
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Response from KWeitzmann, - at Holiday Inn Express & Suites Victoria - Colwood
Responded 2 weeks ago
Dear Teresa, Thank you for such a wonderful review of our hotel and so glad we could be there for you and your family when you needed a close place to stay to the hospital. We are glad our fur baby enjoyed the treats. We look forward to seeing you again under better circumstances. Sincerely, Teresa Hooper Assistant General Manager
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Had a great stay.A short drive from downtown Victoria.Large rooms and very clean. Large bathrooms , good shower and great breakfast included.I arrived and the great check in person was able to lower my rate from what I was originally quoted, which was high, so that was great customer service.Very friendly and professional staff. Free parking.
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Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - Colwood
Responded 4 weeks ago
Dear Evelin H, Thank you very much for your kind review. We are happy to hear that you enjoyed your stay with us and the amenities the hotel has to offer. We hope you will visit us again when returning to the area. Kind Regards,
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Our family stayed one night at the hotel and it was amazing. When I arrived to check-in we were greeted right away and very accommodating to get us settled in and help make the process seemless. Staff were all very friendly and was nice to be apart of. Great place to stay and will definitely make it a destination for us next time we are in the part of the Island.
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Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - Colwood
Responded 4 weeks ago
Dear David P, Thank you so very much for that great review. We are very happy to hear that you enjoyed your stay with us . A positive guest experience is something we all take great pride in. Please be assured that your feedback will be shared with all members of staff. We look forward to welcoming you back in the near future. Kind Regards,
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One of the worst Holiday Inn locations I ever visited. The single elevator is VERY SLOW and not infrequently we waited for 10 min to get it. The owner saves pennies on the luggage carts (they have 1 or 2 for the whole hotel) and most of the time they are not available - we had to carry all our staff after waiting for 25 min in vain to get the cart. Dining room - run out of food and fruits half an hour before breakfast was over! Dirty pillows. Smelly rooms. Try to avoid this location!
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Response from KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - Colwood
Responded 5 weeks ago
Dear Vlad V, Thank you for your review. We are very sorry to hear that your stay with us did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Thank you again much for taking the time to share your experience with us. Kind Regards,
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PRICE RANGE
$136 - $211 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictColwood
NUMBER OF ROOMS
80
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