Stayed at Memories from 4th Jan to 15th Jan and it was an awesome experience. The staff could not have been anymore helpful. Everyone always smiling and willing to help. From the reception, entertainments team, bar staff and even the gardeners Big thanks to Royd the guitarist for some unforgettable nights in the Piano Bar
The only thing keeping this place together is the amazing staff who works there. Entertainment crew was more than amazing. Everyone keep smiling eventhough they know that clients in general are not happy because the scarcity of food or others things that not in their hands. People who complains about the beach, listen.....the staff cannot control the weather. Shout out to Erling in the entertainment crew who does an amazing job, Nelson who takes an extra mile to help others. Also Jose, who was doing some kind of stage or practice with the entertainment crew, who was super fun to be around and always helping everyone. Keep it real guys. The team in the beach was great, Manolo always with a big smile in the katamaran, Nivaldo explains all the info, Agustin and Lemay were there always willing to helps. Good hotel, incredible great staff. 3P…
Beautiful place, surrounded by sea and mountains. We just came back from a short stay at the hotel, and we are delighted with the service that we had. Everything clean, and the food delicious, like no other. Since we arrived the staff was amazing, it felt like home. We absolutely recommend this place if you want to escape from the madness we are going through now. Thanks a lot to the PR and to Joe for always thinking about the little things. The little things make everything better
We were impressed with the Covid-19 safety precautions in place on the resort. Testing upon arrival at Varadero airport went smoothly and not invasive at all. The Staff always great. Food was plentiful and the beach as welcoming as ever. Met nice guests as well over Christmas and New year's Eve.
Starting with the good points other than being so lucky to get away- easy to get between hotel, beach a pool. Sandy beach with easy access into sea which was warm and clear with plenty of colourful fish visible just from standing waist high. Most of staff were lovely and they did a great job with entertainment. Shows on a night we’re only about 45 mins but very good. You could book up to 3 A la carte restaurants each week of stay. Definitely had better but steak in Italian was really good. The bad - main buffet, food was rarely hot and it was like a school canteen. No frills. Ropes because of Covid meant hard to see starters or desserts. Other hotels have Perspex screens so you can get closer. Beds round pool not 2 metres apart but loads of room on beach. Sun beds left on beach wherever people put the, so general look wasn’t good. Main gripe was lack of glasses. This was in main reception bar. Even if hardly anyone in you might get a beer of a pina colada in either a champagne glass or a small plastic cup.…
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