This place is absolutely awesome! The rooms are superb with every last detail considered. So much thought has gone into designing such a great ski hotel. Dinner was wonderful, and special thanks to Belene, the Argentinian waitress who served us all week. Hats off to the chefs for providing wonderful food all week. It is a true mountain retreat which doesn’t miss a trick. Thanks for a great stay !
An extraordinary hotel. As a family of 3 generations living all over the world we've experienced many top hotels and this has to rate as one of them. We could barely find anything to criticise which is a first especially given the varying age ranges (young children to teenagers to middle age and grandparents). Location: ideal. It's location at the bottom of the ski slopes is incredible. The skiers could ski from the door, meet the ski school instructors there for the kids lessons and meet the grandparents for lunch. In addition the ski hire shop is in the same building as the hotel (who also organise ski passes) so you get a discount and it could not be easier as the hotel's ski locker room (with heated ski boot holders) is the next door along. Food: Faultless and generous. A very high standard & selection of fresh food which all 3 generations found delicious. It's included in the room rate which makes it especially good value. Service: The hotel is owned and managed by Dunia Sans Marfany who is amazing and the client-orientated service obviously comes from the top as her staff were super helpful and friendly. Rooms: The rooms were well appointed with many thoughtful touches and decorated to a high standard with, for example, high quality bed linen. They were also very clean. Overall this is how a hotel should be and I hope we can return.…
Grau Roig Hotel is located directly next to the slope. The rooms are really nice alpine style and it was nice to have the fresh mountain air after a few really hot days. The spa area and indoor pool is a bit small but the outdoor jacuzzi with panoramic views of the surrounding mountains make up for it. The restaurant is split in two parts; one specialized in fondue and typical winter dishes (that guests also seem to order in Summer) and the other part of the restaurant has an open kitchen with local and international dishes. Service was super friendly and great. Most of the staff speak English, French and Spanish. Due to Covid the breakfast is served a la carte and very nice. Only comment is that check-in took a bit long. I appreciate it when the staff takes time to explain the hotel on arrival but when there are three other guests waiting to check-in its a bit annoying. We had a really nice stay and when we return to Andorra we will certainly come back! …
Simply the best hotel in the whole of Andorra. It is at the bottom of the Grau Roig slopes, which in a bad year for fresh snow , they have the best snow cover of all pistes. To ski down the Soldeu is only 25/40 minutes dependent on ski level. It is remote so you cannot simply walk out the door and wander around the village of Soldeu. Although in my opinion this is no hardship. The rooms and attention to detail are fantastic, the Spa is exquisite. The food is good, but not excellent. That said for a 3/4 night stay it is perfect. Much more intimate than the Sport Hotel Resort which is too large for our liking. Bottom line, if you visit Andorra, stay here or dont bother coming.
We have been coming to this hotel for about 6 years already every winter.And every time the owner does something new in the hotel(renovation of the restaurans,rooms etc) Wonderful people working there and great service as always.Can not wait to go back again. In my opinion Grau Roig is one of the best boutique hotels for the winter time i have ever been.
We spent a night there with my husband because it was our anniversay and it was great! We already knew the restaurant and the food there is amazing, from the starters to the desserts everything was great! In the morning we had breakfast and it's benn one of the best hotel buffets I had in years. We loved the place!
Love this quaint hotel nestled in the Andorra mountains. Beautiful hotel, rustic modern decor and pet friendly!!! Amazing staff and service. Delicious food an wine selection as well as a luxurious spa.
I've only been to this hotel in the summer, but the rooms are spacious, practical and very nice, and the restaurant is truly awesome. Good value for money (at least in July/August and always great service. Highly recommended 😊
My husband and I stayed at Grau Roig in January 2019 in a superior double room with a view of the slopes for 7 nights. Overall, this is a wonderful, luxurious skiing hotel that ticks a lot of boxes. The room and bathroom were both gorgeous and inviting and had all necessary amenities, the ski room was good (although I could imagine it being a bit too small and crowded in high season) and the hotel was pretty much ski-in/ski-out. Amenity-wise, the only negative was that there was no water kettle in room. Service was excellent; pro-active and friendly across the board (reception, restaurant, bars). On the morning of our departure, they even dug out our car from underneath a mountain of accumulated snow (thank you!) Food-wise, we were on half-board which entitled us to order ANYTHING of the normal à la carte menu without an extra surcharge. The half-board option included a surprise amuche bouche (usually a soup), a starter, a main and a dessert. Fondue was also an option. (The fondue has its own menu and isn’t particularly advertised for some reason). Portions were massive and tasty and many of them came lathered in liberal mounds of fresh truffle (again, no extra charge). The kitchen was amenable and open to tweaking portions and doing stuff from outside the menu as well. (I, for example, ordered a dessert from the children's menu one evening and asked for a simple pasta dish with prawns and veggies another evening). So would definitely recommend booking the half-board option as it's fantastic. We also did the Wine Theatre experience, which was nice but perhaps not strictly necessary since the food was equally good during all the other evenings. It did, however, provide us with the option to be seated downstairs by the wine cellar and have a look around with the friendly sommelier. We were the only couple doing the Wine Theatre experience that evening. Breakfast was very good. It included delicious freshly squeezed orange juice, bread and pastries, cakes, various Spanish hams, local cheeses, youghurts and cereals, fruits and strawberries, various egg dishes, bacon etc, as well as hot drinks (served to the table) and a DIY bar of cava, red wine and white wine (!). I appreciated the fact that they’d included local touches to the breakfast. The only small niggle was that all the warm dishes were unfortunately pretty cold. When looking at the hotel website, you get the impression that there are various restaurants, which is perhaps a bit misleading. Instead, there is one large area divided into three completely different sections (“restaurants”), with their own very distinct styles, but all with the same menu. We were seated in the more casual section for the first few days and were then moved to the more upscale section for the other evenings. The restaurant appeared to be very popular with non-resident skiers at lunch time, and would probably require a table reservation. The wine menu deserves its own mention, as it is definitely one of the stars of the hotel. It was massive and extremely reasonably priced, including very competitively priced champagnes. Location-wise, the hotel is pretty much stuck on its own without any village, other restaurants or similar close by. So come prepared (with snacks, drinks etc.). The hotel did, however, have very reasonable costs for water etc. (For example, a large bottle of San Pellegrino was 3 euros, if I remember correctly). Its location does mean that in case of a snow-in and bad/too snowy weather (as was the case for us for half of our holiday) you’ll be pretty much stuck in the hotel with only a few slopes since you’re reliant on a few lifts to take you out of the valley. We rented a car from Barcelona airport and drove up (through France on the way up and through Andorra la Vella and Spain on the way back) without any problems. Sixt provided us with snow chains, but the weather was good on both driving days, so we didn’t have to use them. We rented skis from the Pic Negre XIII shop, which is located in the same building as the hotel. Service was perhaps a bit slow and inefficient, but very friendly. Ski passes were purchased from the hotel reception. We also had massages, which were fine. The massage rooms are separated from the rest of the spa only by curtains so if you're looking for a relaxing and calming experience, I'd suggest going in the evening when children are not allowed. Otherwise it'll feel and sound more like you're in a waterpark than a spa. If you have issues with accessibility, I'd think twice before staying at the hotel. The hotel is accessed through a set of very steep and slippery stairs, and there are a number of stairs scattered throughout the hotel as well. However, even though we loved the hotel there were, unfortunately, a few issues which prevent us from returning. One, there is very little (if any) sound isolation between rooms as well as between rooms and hallway, which is completely unacceptable in a hotel of this standard and cost. We could hear what TV programme our neighbour to the right was watching every evening, and another evening we heard our neighbours to the left having an argument (and when I say “heard” I mean that we heard every single word as though they were in the same room with us. And they were not yelling.). So bring earplugs. Second, the hotel advertises itself as luxurious and romantic. However, this isn’t really mirrored in the guests which, to over 50%, consisted of large family groups of a million babies, children and teens, running around and being very, very loud at all times of the day, night and evening and everywhere (restaurant, hallways, the otherwise lovely bar by the ski room). We’d booked thinking we’d have a lovely, quiet and romantic time so this was anything but pleasant. To make matters worse, many of the parents seemed to think it completely okay for their children to use the hallways as their personal play/scream ground. If these two issues could be resolved, Grau Roig would have been absolute perfection. Finally, Grandvalira, as a ski resort, did unfortunately not wow us. Lifts and technology were older than in similar large resorts in Austria, France or Italy, the slopes were to a large extent geared towards beginners and the food in the restaurants (excluding Grau Roig's restaurant) was, without fail, atrociously bad.…
A perfect 5* ski break in this outstanding hotel. It gets better and better. This is my 14th year staying in this wonderful resort and hotel. The rooms have been beautifully refurbished and are exquisite as has the restaurant. This is a little bit of heaven with the ski lifts literally outside of the front door. Locker rooms are beautiful and integrated into the hotel. No noisy laddish Apres Ski... just a delicious meal, fine wines and wonderful helpful staff.