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Grau Roig Boutique Hotel & Spa

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (540)
Room & Suite (131)
Dining (84)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Grau Roig Andorra Boutique Hotel & Spa, is located in a unique setting, only 10 meters from the lifts of the Grandvalira ski resort, Grau Roig sector the most exclusive area of the domain. It has 42 rooms with spectacular views. All of them decorated with noble materials and typical from the mountain, such as wood, iron and leather, but without giving up the design and providing them with elements of comfort and distinction as the hot tubs, relaxed ambient lights and the Bvlgari amenities. Free Wi-fi in all the hotel facilities. The gastronomy is an element of distinction in Grau Roig Boutique Hotel & Spa. We hope you delight with our gourmet cuisine at the restaurant "La Marmita" or the traditional mountain dishes in the restaurant "La Vaquería". For the lovers of haute cuisine and oenology we suggest the "Wine Theatre", an exclusive gastronomic space in homage to the wine where we serve an exquisite tasting Wake up in the last house right where the mountains begin,
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Ski In / Ski Out
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Private balcony
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
408Reviews
9Q+A
21Room tips
Traveler rating
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My husband and I stayed at Grau Roig in January 2019 in a superior double room with a view of the slopes for 7 nights. Overall, this is a wonderful, luxurious skiing hotel that ticks a lot of boxes. The room and bathroom were both gorgeous and inviting and had all necessary amenities, the ski room was good (although I could imagine it being a bit too small and crowded in high season) and the hotel was pretty much ski-in/ski-out. Amenity-wise, the only negative was that there was no water kettle in room. Service was excellent; pro-active and friendly across the board (reception, restaurant, bars). On the morning of our departure, they even dug out our car from underneath a mountain of accumulated snow (thank you!) Food-wise, we were on half-board which entitled us to order ANYTHING of the normal à la carte menu without an extra surcharge. The half-board option included a surprise amuche bouche (usually a soup), a starter, a main and a dessert. Fondue was also an option. (The fondue has its own menu and isn’t particularly advertised for some reason). Portions were massive and tasty and many of them came lathered in liberal mounds of fresh truffle (again, no extra charge). The kitchen was amenable and open to tweaking portions and doing stuff from outside the menu as well. (I, for example, ordered a dessert from the children's menu one evening and asked for a simple pasta dish with prawns and veggies another evening). So would definitely recommend booking the half-board option as it's fantastic. We also did the Wine Theatre experience, which was nice but perhaps not strictly necessary since the food was equally good during all the other evenings. It did, however, provide us with the option to be seated downstairs by the wine cellar and have a look around with the friendly sommelier. We were the only couple doing the Wine Theatre experience that evening. Breakfast was very good. It included delicious freshly squeezed orange juice, bread and pastries, cakes, various Spanish hams, local cheeses, youghurts and cereals, fruits and strawberries, various egg dishes, bacon etc, as well as hot drinks (served to the table) and a DIY bar of cava, red wine and white wine (!). I appreciated the fact that they’d included local touches to the breakfast. The only small niggle was that all the warm dishes were unfortunately pretty cold. When looking at the hotel website, you get the impression that there are various restaurants, which is perhaps a bit misleading. Instead, there is one large area divided into three completely different sections (“restaurants”), with their own very distinct styles, but all with the same menu. We were seated in the more casual section for the first few days and were then moved to the more upscale section for the other evenings. The restaurant appeared to be very popular with non-resident skiers at lunch time, and would probably require a table reservation. The wine menu deserves its own mention, as it is definitely one of the stars of the hotel. It was massive and extremely reasonably priced, including very competitively priced champagnes. Location-wise, the hotel is pretty much stuck on its own without any village, other restaurants or similar close by. So come prepared (with snacks, drinks etc.). The hotel did, however, have very reasonable costs for water etc. (For example, a large bottle of San Pellegrino was 3 euros, if I remember correctly). Its location does mean that in case of a snow-in and bad/too snowy weather (as was the case for us for half of our holiday) you’ll be pretty much stuck in the hotel with only a few slopes since you’re reliant on a few lifts to take you out of the valley. We rented a car from Barcelona airport and drove up (through France on the way up and through Andorra la Vella and Spain on the way back) without any problems. Sixt provided us with snow chains, but the weather was good on both driving days, so we didn’t have to use them. We rented skis from the Pic Negre XIII shop, which is located in the same building as the hotel. Service was perhaps a bit slow and inefficient, but very friendly. Ski passes were purchased from the hotel reception. We also had massages, which were fine. The massage rooms are separated from the rest of the spa only by curtains so if you're looking for a relaxing and calming experience, I'd suggest going in the evening when children are not allowed. Otherwise it'll feel and sound more like you're in a waterpark than a spa. If you have issues with accessibility, I'd think twice before staying at the hotel. The hotel is accessed through a set of very steep and slippery stairs, and there are a number of stairs scattered throughout the hotel as well. However, even though we loved the hotel there were, unfortunately, a few issues which prevent us from returning. One, there is very little (if any) sound isolation between rooms as well as between rooms and hallway, which is completely unacceptable in a hotel of this standard and cost. We could hear what TV programme our neighbour to the right was watching every evening, and another evening we heard our neighbours to the left having an argument (and when I say “heard” I mean that we heard every single word as though they were in the same room with us. And they were not yelling.). So bring earplugs. Second, the hotel advertises itself as luxurious and romantic. However, this isn’t really mirrored in the guests which, to over 50%, consisted of large family groups of a million babies, children and teens, running around and being very, very loud at all times of the day, night and evening and everywhere (restaurant, hallways, the otherwise lovely bar by the ski room). We’d booked thinking we’d have a lovely, quiet and romantic time so this was anything but pleasant. To make matters worse, many of the parents seemed to think it completely okay for their children to use the hallways as their personal play/scream ground. If these two issues could be resolved, Grau Roig would have been absolute perfection. Finally, Grandvalira, as a ski resort, did unfortunately not wow us. Lifts and technology were older than in similar large resorts in Austria, France or Italy, the slopes were to a large extent geared towards beginners and the food in the restaurants (excluding Grau Roig's restaurant) was, without fail, atrociously bad.
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Response from hotelgrauroig, Propietario at Grau Roig Boutique Hotel & Spa
Responded Mar 20, 2019
Thank you very much for your stay in our hotel and your precise comment. It really help us to improve. We are really happy that you enjoyed the service, friendlyness of our staff, the details, the location, the food and the wine cellar. About the spa, we expect to do renovation on Spring 2020 and to have really silence massage cabine with no children. From 6pm to 9pm we have a spa without children allowed. The hotel is most of the year a romantic relaxing hotel. I suppose the week you were here it was school holidays. I would like to know the room number you had in order to improve the isolation. During the rooms renovations it was a matter that we put an especial emphasys to improve it. Maybe we can find a problem in this special room and resolve it. My e-mail is dunia.sans@hotelgrauroig.com Looking forward to hear from you, I remain, Thank you again and best regards, Dunia Sans.
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A perfect 5* ski break in this outstanding hotel. It gets better and better. This is my 14th year staying in this wonderful resort and hotel. The rooms have been beautifully refurbished and are exquisite as has the restaurant. This is a little bit of heaven with the ski lifts literally outside of the front door. Locker rooms are beautiful and integrated into the hotel. No noisy laddish Apres Ski... just a delicious meal, fine wines and wonderful helpful staff.
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Response from hotelgrauroig, Propietario at Grau Roig Boutique Hotel & Spa
Responded Feb 18, 2019
Thank you so much for your fidelity and your nice comment. We hope to welcome you for 14 years more. Best regards and hope to see you soon, Dunia Sans.
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Great vibe, amazing location. Pricey, but worth the service, and the food is normally included in their half board pricing option. Good attitude in the service staff. The rental service adjacent to the hotel has good attitude but is slow.
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Response from hotelgrauroig, Propietario at Grau Roig Boutique Hotel & Spa
Responded Feb 13, 2019
Thank you very much for your stay in our hotel and for your commments. We will inform the rental service about your opinion. Hoping to welcome you again. Best regards, Dunia Sans.
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Unless very unhappy, I reserve my reviews for places and people that have exceeded our expectations and gone out of their way to make our stay as enjoyable as possible. Of all those, Grau Roig was the best! Where to start? Location - a true ski in/out in a great setting. At the heart of an excellent ski area with all facilities to hand Welcome - As soon as we arrived, the concierge greeted us, took responsibility for our luggage and parked our car. The receptionist also made us feel welcome and took responsibility for arranging all ski matters for us - lessons/guide booked while we had lunch, ski passes over breakfast. Facilities - our room was a delight, the restaurant fabulous (best 1/2 board we’ve ever experienced), ski hire next door (and skis delivered to our personal locker), spa great...... Staff - so helpful and friendly and made us feel very much at home. Hard to imagine skiing anywhere else!
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Response from hotelgrauroig, Propietario at Grau Roig Boutique Hotel & Spa
Responded Jan 29, 2019
Ouau!!! Thank you very much for your stay and for your comment which encourages us to continue and improve. We hope to welcome you again very soon. We will show your comment to our staff. Best regards and thanks you again, Dunia Sans.
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The Reception at the was warm, very friendly and efficient. We had a room with a hot tube and view to the ski slopes. The room was excellent and clean. The only remark is that the heating system is slow when it comes to heating the room in the morning. The service in the Restaurant was very professional and efficient. The menu is large and contains many fish and meat dishes. The food was excellent. The breakfast buffet is very varied, fresh and excellent. Do not miss this Place when in Andorra
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PRICE RANGE
$141 - $304 (Based on Average Rates for a Standard Room)
LOCATION
AndorraEncamp ParishGrau Roig
NUMBER OF ROOMS
42
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