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As other reviewers have said this is a very large spread out property. As is typical of many Japanese hotels of this era it is clean but worn around the edges and badly needs a facelift and upgrades.We stayed in the annex which required 2...More
Comfortable room and nice spa. It offers a lovely scenic view of the mountain and lake. Big dining room, huge breakfast and bounteous dinner buffet. Food is good and staff is very friendly, the entire staff greets you when you arrive and bids you farewell....More
A Resort Hotel with a very beautiful mountain and lake view. Today is April 3rd and the snow is still thick so that half of the lake is still frozen. It's like a Christmas on April...Apparently Shirakaba is a Resort area whereby lots of local...More
If you arrive before 2.30 p.m., you can check-in but you won't get the key to your room until 2.30 p.m. They can hold your luggage till then. If you are staying for more than a day, ask for the complimentary Kaiseki dinner. Its a...More
This hotel is located approximately 2 and a half drive from Tokyo
The hotel is old but surrounded by green trees facing the lake
The hotel staff are efficient and courteous
There are two wings and the outlay is somewhat confusing
One has to catch...More
English, Chinese, Cantonese ALL OK! For overseas customers who don't know Japanese, we are the best choice for you because we have staff who come from HK and can speak English, Chinese and Cantonese. Don't …Moreworry, be happy!!Crab, sushi, Sashimi, steak ALL are in buffet style! We provide 70 types of worldwide food in dinner buffet WITHOUT any additional charge!! We have mixed hot spring and separated hot spring. For open-air hot spring, you need to wear swimsuit to get inside because it's mixed with female and male. Family and couples can enjoy the hot spring together! We also have Female & Male separated hot spring. In winter(late Dec to late Mar), we have ski area and Ski equipment rental centre. Enjoy skiing and hot spring in one resort without complicated access. We provide Shinjuku bus accommodation package. From Shinjuku and Nagoya to Hotel without transit!! Less
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When we were there, the last day for ski activities was 22nd March 2017. But there was still snow all over. However, the amusement park was not opened. So depending on what you like you might want to go between Jan and early... More
When we were there, the last day for ski activities was 22nd March 2017. But there was still snow all over. However, the amusement park was not opened. So depending on what you like you might want to go between Jan and early March for winter activities or from late April to Aug for spring and Summer activities.