The location is excellent and the staff were very welcoming. They upgraded our room at our arrival. Offered coffee and very, very kind. We stayed one night only to spend some time in the vicinity. However I would suggest the management staff to consider two elements: 1- Breakfast is for 2 stars and not 5 stars level. 2- Also the service staff - while I fully understand the difficulty to find seasonal/ permanent staff members in these times- should be more professional in serving and adjust their uniforms which seemed old, overlooked and not dignifying the being of 5 L hotel.
When you book avoid the supposedly new rooms in the stable! As the only real fact is that you will sleep in the stables!!! On the restaurant side, food and wines were above expectations, unfortunately the service was so bad, that it is clear I will never come back. It is a pity to see such a nice venue so poorly managed!!!
We had an amazing wedding Castello Dal Pozzo!! Everything was organised perfectly well and the ambiance of the location made it magical. The food, drinks and the cake were delicious. Overall, it has been a day to never forget!
We spend only one night in the main building but was enough to make it comparable to a fairy tale. This is a hidden gem within the beautiful surrounding of the lake Maggiore. The promised romantic dinner was as expected, with excellent service and high level food, the room was upgraded thanks to the staff courtesy, the welcome bottle was very appreciated, the park and the castle are a beautiful escape from the daily routine, the breakfast the next morning was awesome. We will remember this night forever and we plan to return as soon as possible. We would like to thank again everyone for the courtesy from the General Manager to the rest of the staff.
I had an amazing stay at Hotel Castello Dal Pozzo. The staff and the service is friendly, very attentive and helpful, the room was very clean, the bed was comfortable and very beautiful in the details. The food in the restaurant Le Fief was extraordinary and very good, starting with the presentation and ending with the wine paring. You can feel and see the effort everyone puts into making your stay as pleasant as possible. Highly recommend and get lost on your tour experience the surrounding area and of course the castle itself!
This family run luxury hotel was such wonderful surprise. It took about 30 mins from Malpensa airport and was about about ten minutes from the lake. It is tucked away in a charming town in the hills overlooking Arona. The gardens at the hotel and the grounds around the castle are just incredible. The food in the restaurant was wonderful. We had the beed fillet which was cooked to perfection. Our room was charming with a small private terrace overlooking the gardens. I cannot write a review without mentioning the french Bulldogs which sometimes roam the grounds. They are the cutest dogs you could ever imagine. I highly reccomend this hotel to singles, couples, families and groups. It really would suit almost any traveler.
We got married in early October at the Castello dal Pozzo. From start to finished the Hotel with its super attentive team were simply amazing. They helped us with the entire planning process that included everything from menu suggestions/testing, venue selection, examples and seating arrangements. Although we planned it from a different country, the communication was swift and easy. At the day of the wedding all worked perfectly. What was very impressive is that you never noticed the staff/waiters, everything just flowed. You knew right away they were professionals. We had some special wishes that were fulfilled by the flexible staff members. The food on all 3 days was delicious and plenty (the risotto was off the charts!!!!)! The wine selection and the drinks at the afterparty were also great. All of our 65 guests had a great time and marvelled at the nice rooms they stayed in. Getting married in a castle was amazing and I would recommend it to everyone, you’ll feel special.…
Booked our trip through Luxury Escapes and had many inclusions including breakfast each morning with coffee freshly made by a Barista every morning and fantastic food including a live cooking station for omelets It is about an hour out of Milan but 15 minutes from Arona. Another great place to see
We booked a 5 day stay here through luxury escapes. The quality of the accomodation and the service we received from every area of the residence (check in, breakfast restaurant, the main restaurant etc) was absolutely excellent. The food and service in the main restaurant was amazing. We stayed in the main hotel residence and the rooms were very comfortable and spacious The hotel is a little way out of Milan but accessible via train from Arona. We found the location perfect as it was away from the hustle and bustle and very peaceful and extremely scenic escape especially in Arona on Lake Maggiore only a couple of kilometres from the hotel. Although it is a little isolated there are a few excellent restaurants within walking distance of the hotel and the food was authentic Italian and delicious and at a very reasonable price. Be mindful though that the menus are in Italian and the staffs English is very limited. We personally found it a great part of the experience. I would recommend hiring a car to get around locally as it is very very cheap and the motorways are very easy to navigate. Overall if you are looking for a relaxed escape with beautiful scenery and easy access to Milan I would highly recommend this as we absolutely loved our stay.…
We would just like to highly recommend this fantastic hotel for an amazing 5 days we spent with them . From the service to the food and luxury rooms we were spoilt every day . It was a beautiful spot in Milan to stay and we were so happy staying with them. Thankyou for a wonderful week.