This property was selected because of the view available. I had gone there prior to my birthday to celebrate it. On the day of leaving which was 31st of May 2021, I had asked the staff name shavya at the reception to get me a cup of hot water. As all the rooms were on below and the deck area was up. I urgently need s cup of hot water. They were so rigid that they won’t give means they won’t and she was totally unapologetic about it and was rude with me. This was till date my worst experience that I cannot get a cup of hot water. No one bothered to help me. The attitude of the staff is that they don’t need the customers, customers don’t want to come back again let them not. It was a bad idea to think of celebrating birthday there.
We went to Duke’s Retreat for a weekend stay ( one night) and had booked an executive room with valley view. First impression was quite positive with valet parking followed by thermal check , oxymeter check and sanitisation. All staffs were wearing masks. The resort was very clean and well maintained and gives a very comfortable and relaxed environment. Restaurant was open only till 8 pm possibly because of the curfew in place. The room was clean and stocked with tea/coffee. we were pleasantly surprised with a spacious balcony attached to the room with a view of the valley. ( best time to visit ofcourse during monsoon as the balcony can be truly enjoyable ) Pros: Staff was always polite and helpful right from valet parking to restaurant staff. 5 Stars for the staff. The property has got quite a nice sophisticated feel. The terrace is a really nice place to sit and enjoy the view ( specially during the evening ) ( captured quite a few nice photos) Other amenities include a bar, swimming pool, lounge Lunch was buffet - compared to non covid times , the spread appeared to be restricted but nevertheless decent options. From a personal choice - the menu could have been better ( the options included brinjal and karela!!! This was a dampner . I would not prefer to have this going for a weekend break) Food quality is average ; In Room dining available for dinner. During peak lunch hour the restaurant (Duchess) was almost full , so not sure of the hotel was maintaining any social distancing norms. At one point I was not comfortable will sit many people at one time crowded within the enclosed restaurant Same during breakfast but thankfully it was in a semi open space. But it was crowded and social distancing not maintained. This is a good resort to go and just relax with no agenda. If you want to catch up on your sleep best place to visit :)…
It was a wonderful trip with my family, We all enjoyed. Wonderful mountain views , Food was vary delicious. Very co operative staff especially Mr. Ravi and Ms.Sahida, and since it was slack time got the better deal.
Relaxing safe Place with everything under one roof. Every thing for all age group. Food is good and lot of option. Pool open with safety standards. Spa is open, need to book in advance. Staff is friendly and helpful.
We had planned this trip after a long time to have a break from the monotonous life due to the pandemic. Did lot of research and finally narrowed down to Dukes Retreats and they did not disappoint. Had a wonderful stay at Dukes Retreat. All precautionary measures were taken to address the Covid situation. Staff was very cordial and food was also good. Would love to visit again once during good times. Sunil Nair