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NH Collection Monterrey

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NH Collection Monterrey
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483 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Hong Kong,Hong Kong
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I chose this hotel because it is located in the prestigious Palacio de Hierro Mall. I originally booked 14 nights but checked out 3 nights later. The rooms are spacious and modern but there is no real storage place to put or hang clothes away if you wish to unpack. In the room I got, there is a huge air... More 

Helpful?
Thank Lourdes B
Juan Francisco C, Director General at NH Collection Monterrey, responded to this review

Dear Miss. Lourdes B .: Hereby I wish to express a sincere apology for the inconvenience mentioned we wish on your next stay give us a second chance to regain their confidence. Please I want to be at your service in this way or call me to let me know the date of your next stay and serve you personally,... More 

La Floresta, Uruguay
Level Contributor
192 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is very nice about an hour from the airport. It is modern, neat and clean. Service is excellent. Breakfast was excellent too. Rooms are spacious and clean. Service is very kind and attentive. Overall an excellent option to stay in Monterrey with a very nice view of the nearby Cumbres de Monterrey hill range.

Helpful?
Thank Eduardo S
Cuernavaca, Mexico
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 21, 2016

Spent two nights at this fabulous hotel, when in Monterrey for business. Service was awesome, breakfast buffet even more so. Rooms are spacious, clean and modern. Wifi works very well and is complimentary. I will definitely stay here next time I come. It is built connected to a shopping mall, so there are a good amount of restaurants, fast food... More 

Helpful?
Thank PeoLekare
Juan Francisco C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 12, 2016

Hotel is located next to a mall, which is a pretty convenient location. The hotel definitely shows some age. The suite we stayed at had a busted safe. There were some stain on the sheet (seems like rust), and an empty beer can in the mini-bar. Since this was my first time in Mexico, so I didn't know what to... More 

Helpful?
Thank Ruizhi L
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 10, 2016 via mobile

When we checked out the rate was wrong (2x what it should be) and they put a long list of room service charges on our bill from dates we weren't even in the room. I had the pleasure of spending 30 minutes with the front desk at 6am to fix all these issues. Otherwise the room and stay were fine.

Helpful?
Thank Troy P
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Troy: Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More 

Biella, Italy
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 8, 2016

I was there for a business trip, nice to have the shopping area almost inside the hotel (one complex which includes shopping center and NH hotel). Not all the reception agents speak English, the business center is ok, the room are spacious and modern, breakfast really need improvements and some air pumps because I felt the food smell even if... More 

Helpful?
Thank Robertina7
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Ms. Robertina Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Boca Raton, Florida
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 8, 2016

Beds were small, bathroom was dirty/ old/ mold. The only positive is it's connected to a mall. Service was very slow as well checking out. No air in the hallways which made it very hot. I will find another hotel next time.

Helpful?
Thank 7continents1972
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet... More 

Clear, United States
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed June 30, 2016

I cut my 14 day stay down to 4 days. Key card machine was not functional upon check in. This was day 3 it wasnt working. Bell crew was patient and polite, but had to take you to your room, every time, to the gym or back to your room after meals. This ment a wait of a minute or... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Todd L
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Todd Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us . Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able... More 

Miami, Florida, United States
Level Contributor
10 reviews
6 hotel reviews
5 of 5 stars Reviewed June 29, 2016

Stayed at this hotel for 1 night on June 24. Was in Monterrey on a business trip. Hotel is next a very nice shopping mall, with various options for food, in addition to the food offered by the hotel. Lobby area superb. Got a room on the 10th floor with a spectacular view to the mountains...breathtaking! Room was very clean,... More 

Helpful?
Thank Pablo P
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Pablo Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed June 29, 2016

The room was very comfortable and quiet. Most importantly, it was clean and fresh. The staff were courteous and helpful. I would definitely stay there again if the need arose. Most convenient was the easy access to the Mall and other restaurants located nearby. The breakfast buffet was outstanding.

Helpful?
Thank Charlotte M
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Ms. Charlotte: Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The NH Monterrey is situated in the heart of San Pedro Garza Garcia, one of Mexico's most affluent areas and a world-renowned destination for business and leisure. ... more   less 

Additional Information about NH Collection Monterrey

Address: Avenida Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $118 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Monterrey 4*
Number of rooms: 217
Reservation Options:
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Also Known As:
Nh Monterrey Hotel San Pedro Garza Garcia
NH Collection Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon
Hotel Style:
#1 Business Hotel in San Pedro Garza Garcia
#1 Luxury Hotel in San Pedro Garza Garcia
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