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Novotel Monterrey Valle

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231 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Houston, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I literally just checked in 20 minutes ago and feel compelled to write this review. First of all I made a reservation online prior to my arrival. I arrive to check in and my reservation cannot be found. I showed my confirmation email, and still nothing. Even more my reservation was for a king bed and there was only doubles... More 

Helpful?
Thank Joey C
Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Rooms are OK.... Furniture may require an upgrade but everything works in the room. Good thing is they are pet friendly so you can stay with your pet, but you must reserve in advance to get a pet friendly room. Restaurant is very slow when ordering from the menu.

Helpful?
Thank vallasan
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

It seems like this hotel was wonderful a couple of years ago but it hasn't been taken care of for a while. The cleanliness of the room was questionable, the bed sheets and towels had some stains and the bathroom didn't look thoroughly clean any of the days I stayed there. The food was generally bland and very expensive. Service... More 

Helpful?
Thank Rocio D
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience. We're sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Mexico City, Mexico
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is located in the nicest places of Monterrey´s metropolitan area, the views from it are very nice. But the hotel is awful, first is has very limited parking space so using the valet is mandatory, your car is always behind some other car and it takes a while to get it ready. The employees could improve their kindness,... More 

Helpful?
Thank scint1st
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience. We're sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to... More 

Hong Kong, China
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 18, 2016

Virtually nothing about this hotel was impressive. I can't say that I had any problems at check in but things went down hill from there. The quality of my room was that of a budget hotel airport in a tertiary market of a "developing" country. The one positive was that descriptions of my stay here elicited uncontrollable laughter from my... More 

Helpful?
Thank Casey W
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to share this feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Texas
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 7, 2016 via mobile

My sister and I recently stayed here and we were greatly pleased! The lobby of the hotel is modern and sleek. Within the lobby you can also find a bar, dining area and a long desk that serves as a modern business center. The rooms are small, but really clean and that's all one can ask for! We had a... More 

Helpful?
Thank g_monaco86
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,... More 

Belo Horizonte, MG
Level Contributor
581 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed July 4, 2016

The experience was good, the hotel is very well located and the services as parking, etc were great. On the check in the attendee didn't paid attention that I was a gold affiliate of Le Club and had to ask for my welcome drink. After some hours I received some fruits in my room and two waters for compensation. Regarding... More 

Helpful?
Thank thasabara
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the... More 

Mexico City, Mexico
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 27, 2016

This was a very nice hotel in a very good location and very confortable. It was a tremendous sorprise for me to be in this hotel. It's a very quite, very well located, and very nice place to stay. The service is incredible, fast and with a very good relationship between price-benefits. The only bad thing woth this hotel is... More 

Helpful?
Thank samuel_aiza
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are... More 

Lund, Sweden
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

The hotel is very well located. Nearby there are many restaurants and a big shopping mall. The rooms are very comfortable and the service at breakfast is excellent! the hotel could improve the gym area and also add some temperature controll to the pool. It was too cold and the weather doesn't help.

Helpful?
Thank Enrique F
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for the time that you give us writing your opinion, this is very important for us to improve in this areas and get better services. We hope see you soon in your next visit to our city. Regards, More 

Reynosa, Mexico
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 12, 2016

make sure you all are accommodated in the same floor. It's such a hassle to go to another floor that is not the one your room is. I understand from a point of view of security, but is not very practical once you are staying in.

Helpful?
Thank Luis B
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Of course you can request to stay in the same floor if you need that and we have available, We hope see you again in your next visit to our city and can get a better experience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 

Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $74 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Monterrey Valle 4*
Number of rooms: 238
Reservation Options:
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon
Hotel Style:
#2 Green Hotel in San Pedro Garza Garcia
#5 Luxury Hotel in San Pedro Garza Garcia
#6 Business Hotel in San Pedro Garza Garcia
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