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Novotel Monterrey Valle

GreenLeadersSilver level
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Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
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219 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Hong Kong, China
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Virtually nothing about this hotel was impressive. I can't say that I had any problems at check in but things went down hill from there. The quality of my room was that of a budget hotel airport in a tertiary market of a "developing" country. The one positive was that descriptions of my stay here elicited uncontrollable laughter from my... More 

Helpful?
Thank Casey W
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to share this feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Texas
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My sister and I recently stayed here and we were greatly pleased! The lobby of the hotel is modern and sleek. Within the lobby you can also find a bar, dining area and a long desk that serves as a modern business center. The rooms are small, but really clean and that's all one can ask for! We had a... More 

Helpful?
Thank g_monaco86
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,... More 

Belo Horizonte, MG
Level Contributor
576 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The experience was good, the hotel is very well located and the services as parking, etc were great. On the check in the attendee didn't paid attention that I was a gold affiliate of Le Club and had to ask for my welcome drink. After some hours I received some fruits in my room and two waters for compensation. Regarding... More 

Helpful?
Thank thasabara
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the... More 

Mexico City, Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a very nice hotel in a very good location and very confortable. It was a tremendous sorprise for me to be in this hotel. It's a very quite, very well located, and very nice place to stay. The service is incredible, fast and with a very good relationship between price-benefits. The only bad thing woth this hotel is... More 

Helpful?
Thank samuel_aiza
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are... More 

Lund, Sweden
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

The hotel is very well located. Nearby there are many restaurants and a big shopping mall. The rooms are very comfortable and the service at breakfast is excellent! the hotel could improve the gym area and also add some temperature controll to the pool. It was too cold and the weather doesn't help.

Helpful?
Thank Enrique F
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for the time that you give us writing your opinion, this is very important for us to improve in this areas and get better services. We hope see you soon in your next visit to our city. Regards, More 

Reynosa, Mexico
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 12, 2016

make sure you all are accommodated in the same floor. It's such a hassle to go to another floor that is not the one your room is. I understand from a point of view of security, but is not very practical once you are staying in.

Helpful?
Thank Luis B
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Of course you can request to stay in the same floor if you need that and we have available, We hope see you again in your next visit to our city and can get a better experience. More 

New York City, New York
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 11, 2016

We are doing a roadtrip from nyc to the Yucatan and we are traveling with our dog so we needed a pet-friendly place. Novotel was the only place that we could find so we decided without much choice. They seemed to have a designated pet-friendly floor. I guess the problem is that if you put all the pets together, just... More 

Helpful?
Thank AllieMnyc
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for the time that you took let us know about our opportunities. We here all the suggestions and work with the rest of the team to improve every day. We hope you can visit us again in your next trip. More 

Veauche, France
1 review
5 of 5 stars Reviewed April 10, 2016

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

Review collected in partnership with Accorhotels.com

Helpful?
Thank 512lionelm
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here. More 

Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 7, 2016

I was looking for a hotel to stay at for a recent business trip and I was sold on the pictures of this hotel on their site. However, I was very disappointed when I arrived at the hotel. The hotel is not bad, but the lobby is undergoing a renovation. The rooms are very old and dated. I was not... More 

Helpful?
1 Thank Michael B
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

All the comments of our guest are very important and right now we finished the renovation, we hope see you soon in your next visit to our city and you can get a better experience. More 

Missouri City, Texas, United States
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 14, 2016

I have stayed at this hotel on the last three visits to Monterrey. It is a very clean hotel. However, in January they are remodeling the lobby and restaurant. Therefore, a little confusing to check in. I like the security. You need your room key to operate the elevator. Your room key will only allow access to your floor. The... More 

Helpful?
1 Thank Javier M
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to let us know our strenghs and areas of opportunity. We´d be very excited to welcome you in your next stay in our city so you can see the results of our finished remodeling project. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 

Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $74 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Monterrey Valle 4*
Number of rooms: 238
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon
Hotel Style:
#2 Green Hotel in San Pedro Garza Garcia
#5 Luxury Hotel in San Pedro Garza Garcia
#6 Business Hotel in San Pedro Garza Garcia
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