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Novotel Monterrey Valle

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Novotel Monterrey Valle
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267 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Reviewed 4 weeks ago via mobile

No AC working in bedrooms... Poor pillows and no more than 3 per room. Bad attitude managers.. Please don't stay here!!! Pay 10 more dollars for another hotel... This is cheap!!! Only bed and one chair furniture Old and not renew

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Helpful?
Thank Alina T
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we...

Mexico City, Mexico
Reviewed November 7, 2016

For a quality business hotel, the check-in took long time even though the hotel staff knew our arrival time. The carpets looked so old, need renovation. The rooms were also quite oldish. Not many power sockets next to the bed. The breakfast was ok, nothing extra-ordinary. Novotel needs to keep its standard and this is very disappointing.

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Helpful?
Thank billetdoux_pp
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Harlingen, Texas
Reviewed September 26, 2016

This hotel is a standard type of hotel. No wow factor here, just the basics. Nice contemporary decor in the lobby and nice lobby bar. Location is OK on busy street. Some rooms have a very good view of Chipinque (nearby mountain range and park) - Being in San Pedro Garza Garcia means being close to dozens of good restaurants...

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Helpful?
Thank NydiaTapiaGonzales
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Houston, Texas
Reviewed August 25, 2016 via mobile

I literally just checked in 20 minutes ago and feel compelled to write this review. First of all I made a reservation online prior to my arrival. I arrive to check in and my reservation cannot be found. I showed my confirmation email, and still nothing. Even more my reservation was for a king bed and there was only doubles...

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Helpful?
Thank Joey C
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every costumer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures...

Dubai, United Arab Emirates
Reviewed August 24, 2016 via mobile

Rooms are OK.... Furniture may require an upgrade but everything works in the room. Good thing is they are pet friendly so you can stay with your pet, but you must reserve in advance to get a pet friendly room. Restaurant is very slow when ordering from the menu.

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Helpful?
Thank vallasan
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We very much appreciate your comments, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope...

Reviewed August 8, 2016 via mobile

It seems like this hotel was wonderful a couple of years ago but it hasn't been taken care of for a while. The cleanliness of the room was questionable, the bed sheets and towels had some stains and the bathroom didn't look thoroughly clean any of the days I stayed there. The food was generally bland and very expensive. Service...

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Helpful?
Thank Rocio D
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience. We're sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to...

Mexico City, Mexico
Reviewed August 5, 2016

This hotel is located in the nicest places of Monterrey´s metropolitan area, the views from it are very nice. But the hotel is awful, first is has very limited parking space so using the valet is mandatory, your car is always behind some other car and it takes a while to get it ready. The employees could improve their kindness,...

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Helpful?
Thank scint1st
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience. We're sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to...

Hong Kong, China
Reviewed July 18, 2016

Virtually nothing about this hotel was impressive. I can't say that I had any problems at check in but things went down hill from there. The quality of my room was that of a budget hotel airport in a tertiary market of a "developing" country. The one positive was that descriptions of my stay here elicited uncontrollable laughter from my...

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Helpful?
Thank Casey W
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to share this feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Texas
Reviewed July 7, 2016 via mobile

My sister and I recently stayed here and we were greatly pleased! The lobby of the hotel is modern and sleek. Within the lobby you can also find a bar, dining area and a long desk that serves as a modern business center. The rooms are small, but really clean and that's all one can ask for! We had a...

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Helpful?
Thank g_monaco86
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Belo Horizonte, MG
Reviewed July 4, 2016

The experience was good, the hotel is very well located and the services as parking, etc were great. On the check in the attendee didn't paid attention that I was a gold affiliate of Le Club and had to ask for my welcome drink. After some hours I received some fruits in my room and two waters for compensation. Regarding...

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Helpful?
Thank thasabara
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 

Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range: $67 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Monterrey Valle 4*
Number of rooms: 238
Reservation Options:
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon
Hotel Style:
#2 Green Hotel in San Pedro Garza Garcia
#5 Luxury Hotel in San Pedro Garza Garcia
#6 Business Hotel in San Pedro Garza Garcia
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Monterrey Valle staff and other travelers.
2 questions
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Edmonton, Canada
over a year ago

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Questions? Get answers from Novotel Monterrey Valle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room with a view of Chipinque”
  • View of Chipinque and San Pedro Garza Garcia
 of 5 bubbles NydiaTapiaGonzales, Sep 26, 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 67caseyw, Jul 18, 2016 | Read review
“the rooms at the end of the hallways are bigger.”
 of 5 bubbles laredo2015, Aug 28, 2015 | Read review
“We had rooms 710,804,810 all where good options.”
 of 5 bubbles sergiorms, Jan 7, 2015 | Read review
“Try to get a higher room and ask for the mountain view, awesome to wake up to.”
 of 5 bubbles sellgreg, Dec 2, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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