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Citadines Toison d'Or Hotel

61-63 Ave de la Toison d'Or, Saint-Gilles, Brussels 1060, Belgium
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245 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Palma de Mallorca, Spain
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I visited this place several times since 2012. The one thing that deteriorated over time is the wifi access in the rooms, which went from stable to unreliable to non-existing. The staff continues to tell the quests that they were about to address the problem, however, they have been doing this for so long by now...

Helpful?
Thank ichselbst
Charlotte, North Carolina
1 review
3 of 5 stars Reviewed 3 weeks ago

Location was ideal and staff were cordial and friendly. Room was clean and comfortable. But walls are very thin and you can hear everything in adjacent rooms from toilet flushing to conversations. I woke up multiple times from noises as other guests walked to their rooms from elevators to normal activities that people do in hotel rooms. Internet was slow... More 

Review collected in partnership with this hotel

Helpful?
Thank helenU2550HI
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Helen, Thank you for commenting your stay with us. We are glad to see that you enjoyed the hotel location, the room and our staff. We have noted your observations regarding the noise issues you experienced and apologize for any inconvenience caused. We also acknowledge your feedback about the internet connectivity within the rooms. Please be assured that we... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

This place is very central to everything- the station is so nearby. There is supermarket just a few steps away on the the first right. Staff helped me with everything I needed. The apartment itself was very clean and well furnished too, and was not placed in a noisy room as I had asked for a quiet part.

Review collected in partnership with this hotel

Helpful?
Thank emwiramena
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Emwiramena, We are delighted to read that you were satisfied with your stay at our hotel. We do hope you will visit us again. Kind regards. More 

Greenville, South Carolina, United States
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 5, 2016

I stayed here for about a month for a program, and the stay was ok. The location is convenient because it's right next to the grocery store, metro station, and a lot of restaurant/shopping. The rooms were spacious for three people, and the kitchen was standard with a refrigerator, two stove tops, and a microwave. My only complaint is the... More 

Helpful?
Thank Denny H
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Denny, Thank you for your feedback. We appreciate your kind words about the accommodation and the location. We know that the wifi connection does not always work properly, it is why we are currently reviewing the system. If our customers need to connect more than 4 devices, they can come at the reception and we will give them new... More 

Toronto, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 1, 2016

Fantastic location right off of the Louisa metro stop and tram. Around the corner from Proxy (grocery store) and numerous restaurants. Within walking distance from Grand Place and the downtown for that matter. Comfortable rooms and TV channels in many languages with good selection. The staff was friendly for the most part, but one reception desk worker was an absolute... More 

Helpful?
Thank Morrell A
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear A. Morrell, Thank you for choosing our hotel and sharing your opinion. We are pleased to read that you appreciated the location of our residence and our staff. We regret you found the breakfast expensive and will take even greater effort on varying our buffet. It will be a pleasure to host you again in the future. Warmest regards. More 

Tasmania, Australia
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 4, 2016

A no fuss studio apartment with basic kitchenette, the bed was OK but pillows were too small and soft for my comfort, there was also some noise from the corridor. Housekeeping is only weekly and the free wifi wasn’t terribly reliable. In a reasonable location if you want to shop less so for sightseeing being a 15-20 minute walk to... More 

Helpful?
Thank RosscoeM
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Rosscoe, Thank you for sharing your feedback. We are happy to read that you found the location of our hotel convenient. We apologize for not meeting all of your expectations during your stay with us. We always encourage our residents to bring their concern to the reception at the time the issue arises. Our front desk team is available... More 

Luxembourg City
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 31, 2016

Enjoyed my stay. Thought the location was perfect for Brussels and was really convenient for the shopping areas. The room was clean and decently furnished. There are a few points that just tipped the rating from very good to average. In the hallway there was a strange smell as soon as one got out of the elevator which was there... More 

Helpful?
Thank Kevin K
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Kevin, We are pleased that you enjoyed your stay with us and thank you for your review. We are also disappointed to read that something was missing for you. We will work on your suggestions and hope that next time you visit us, you will be completely satisfied. Kind regards. More 

Almere, The Netherlands
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 31, 2016 via mobile

This place is a great place for the price it has. I paid 60€ for a night and the room was perfect, comfortable and clean sheets, warm, silence... I only missed a breakfast which is paid apart, and the wifi, it doesn't work in the room, even if they say it does. It only works in the reception area.

Helpful?
Thank Javier P
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Javier, Thank you for commenting your stay at Citadines Toison d'Or. Your customer satisfaction pleases us. We apologize for the Wifi connection, we have experienced some signal issues. We would like to inform you that the system is now reviewed in order to become more efficient. We hope you will visit us when you are in Brussels. Kind regards. More 

South Carolina
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed January 23, 2016

This is the last destination out of the 3 hotels we stayed in. We were able to check in quickly. Brought our luggage to the room and left immediately to check out the city. We came back to the hotel around 9pm and this is when we noticed that the master's bedroom didn't have bed sheets and comforter. I asked... More 

Helpful?
1 Thank ciennalexa
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear Ciennalexa, We apologize again for your unpleasant experience. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We can assure you that we talked with the housekeeping department and this mistake will never happen again. We are also sorry to read that the solutions provided by our staff did not completely satisfy... More 

Travelers are raving about these Saint-Gilles hotels

Prague, Czech Republic
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 17, 2015

If you travel with children, like I wrote in all my other reviews for other hotels, this is a pretty good place. With a correct booking, you will get 2 rooms, one is a bedroom, the other a living/bedroom. There is a kitchenette with basics for whatever you want to cook. It is good for very basic dishes; there is... More 

Helpful?
Thank SteenPopp
Ambreen S, Responsable relations clients at Citadines Toison d'Or Hotel, responded to this review

Dear SteenPopp, We appreciate your feedback. Your advices about Brussels and Belgium in general are interesting and we hope that many people will have the opportunity to read them. Thank you again for staying with us. Kind regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Citadines Toison d'or Brussels is located near the Jardin d'Egmont and the Avenue Louise which is lined with world-class shops. You will love Brussels for its numerous museums (Brueghel Museum as well as the Ancient and Modern Art, just to name 2) and its splendid architecture. This native land of Tintin also boasts of a wide range of gastronomic delights. Located south of the capital, just two steps away from the Justice Court. ... more   less 

Additional Information about Citadines Toison d'Or Hotel

Address: 61-63 Ave de la Toison d'Or, Saint-Gilles, Brussels 1060, Belgium
Location: Belgium > Brussels > Saint-Gilles
Price Range: $61 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Toison d'Or Hotel 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Citadines Toison D'Or Hotel Brussels, Belgium
Citadines Toison d Or Brussels
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