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Crowne Plaza Hotel Monterrey Aeropuerto

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Crowne Plaza Hotel Monterrey Aeropuerto
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109 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Chino Hills, California
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago NEW

Stayed a week for business, customer service was excellent, all staff was prompt and with great attitude. Shuttle service is also great if you are looking to go out for dinner, no need to request a cab. The managers special on Tuesday, Wed and Thursdayswas great as a snack before going for dinner after coming home from work. I had... More 

Thank Travelling D
Fort Wayne, Indiana
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

I had very good service from the hotel staff. The front desk staff was professional in my dealings with them. The room was quiet, roomy and comfortable. Everything in the room worked well including the internet which is not always a given in Apodaca. I would pass on the restaurant and the manager's reception food. The price is quite reasonable... More 

Thank Busywithbusiness
Louisville, Kentucky
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Stayed here for a night for an early morning flight. Other than the location and shuttle, it's a basic hotel and cheaper/better options are in abundance. Front desk staff was mostly confused and unhelpful and made check-in slow and difficult. Took over 45 minutes for a group of three with four front desk staff present. AC was old/loud. Will not... More 

Thank Achilles_z
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Achilles_z, Thank you for being our guest and for taking the time to share your comments. We regret that you did not fully enjoy your stay with us as we fell short in some details especially with the air conditioning system and the service received upon check-in. We appreciate your comments as it is only with feedback like these... More 

Grenade, France
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago via mobile

45mn and 3 calls to get the airport shuttle No laundry on weekend Alone in the restaurant Last place to stay more than à night à week Day Sûre not an hôtel for businessman Horrible on weekend Room are ok but furniture is old

Thank thizy0754
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear thizy0754, Thanks for the time you invested in posting your review. We regret that you had to endure a long wait for the airport shuttle and that you found our rooms to be outmoded. We thank you for these observation and we want to assure you that it will be brought to the attention of management to ensure that... More 

Milwaukee, Wisconsin
Level Contributor
7 reviews
Reviewed 4 weeks ago

Close to the airport which is good and a few good places to eat and drink within hotel shuttle ride. Only 30-45 minute from downtown depending on the time of day. Great service, friendly staff. Full buffet style breakfast which is noce (have to pay for it) and they will make you an omelette or hot cakes on the spot.

Thank Perlick
Detroit, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2016 via mobile

I stayed a week in the hotel on business. The breakfast is plentiful and I'm glad I tried the chicken stew. Pros: 1) Airport shuttle (and it was on time) 2) Both room and hotel were very clean. Ample hot water and towels 3) Papalote restaurant 68 steps to the left from the front door Cons 1) The "King" bed... More 

Thank Stacy B
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Stacy B, Thanks for staying with us for your business travel needs and for the feedback on your recent stay with us. I’m very pleased to hear that you appreciated the hotel shuttle, our clean room and shower experience, as well as enjoyed the chicken stew during breakfast. However, I sincerely apologize for the discomfort caused by the bed... More 

Amherst, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2016

doing business in Monterrey is always an experience....being close to the airport in such an elegant setting made the trip so much more enjoyable. Access to all the business centers was just a short cab drive away.....the office staff is most helpful and understanding of local customs, etc...which cabs to take i.e.

Thank bobharley2324
Tijuana, Mexico
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 18, 2016

Very nice building and installation. Spa and Fit center good. Service and warm attention from front desk. Took the time to explain the facility and lay out Meeting rooms and over all facility very well and new

Thank Gerardo S
Queretaro, Mexico
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 4, 2016 via mobile

Close (very close) to the airport. Room 614 has big spaces but it does. It look great when you observe details. Cracks on the walls and not a nice smell. You would expect perfection from an executive suite. This does not stand up to the standards.

Thank Leonardo Sergio d
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Leonardo Sergio d, Thank you for choosing to stay with us, and for sharing your feedback. While it is nice to know our convenient location was convenient for your business trip, it is very troubling to read that certain aspects prevented you from fully enjoying your time at the hotel. Please accept our sincerest apologies for the shortcomings, particularly... More 

Edwards, Il
Level Contributor
98 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 3, 2016 via mobile

Spent 4 nights here. Rooms were quiet and clean. Had to double up the pillows but fine if you like them squishy. The exercise room is not too bad. You can get creative! The hotel restaurant is not very good. Don't eat more than breakfast here. The staff is very friendly and attentive.

Thank Ruths4
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
WELCOME TO THE BEST HOTEL AT THE AIRPORT OPENING AUGUST 2009Crowne Plaza Monterrey Airport located just across of the International Airport, near the most important industrial parks and 25 minutes away from downtown, Shuttle to and from the airport and 6 miles around.219 comfortable rooms and completely equipped suites with free high-speed Internet access, wireless and LAN connection exclusive executive floor. Our luxury rooms create a pleasant atmosphere to work and relax.Business center, 2 private rooms, free wireless Internet in public areas, Sleep Advantage program, Club Spa, whirlpool, gym, massage parlor, sauna, outdoor pool, sun tanning area.6 meeting rooms, convention center, largest room capacity: 300 banquet style. Mexican and International cuisine, open 24 hours, enjoy our sushi & coffee, bar & lounge with live music. ... more   less 

Additional Information about Crowne Plaza Hotel Monterrey Aeropuerto

Address: Blvd. Aeropuerto 171 | Col. Parque Industrial Nexxus, Apodaca 66600, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Apodaca
Price Range: $93 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Monterrey Aeropuerto 3.5*
Number of rooms: 163
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Also Known As:
Crowne Plaza Hotel Monterrey Aeropuerto Mexico/Apodaca
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Monterrey Aeropuerto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor”
 of 5 bubbles Achilles_z, 3 weeks ago | Read review
“Stay off the 6th floor - water supply issues”
 of 5 bubbles Perlick, 4 weeks ago | Read review
“It seems like all are new rooms”
 of 5 bubbles gerardos288, Oct 18, 2016 | Read review
“try to tell them you are on business and to keep you away from elevators and families.”
 of 5 bubbles Ana91670, Aug 21, 2016 | Read review
“Take a taxi (lined up on the street outside) to find a good restaurant -”
 of 5 bubbles NancyK468, Aug 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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