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Crowne Plaza Hotel Monterrey Aeropuerto

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Crowne Plaza Hotel Monterrey Aeropuerto
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118 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Miami
Reviewed 1 week ago via mobile

Its a near by the airport and far from everything else. If you need to stay in the area or will fly next day is ok. The check inn a little bit confuse and the wifi wasn't working..too bad for a business hotel. Rates aren't exactly the best in town considering the location.

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Helpful?
Thank Andre O
Alexander R, General Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Mr. Andre First of all, We would like to thank you for the opportunity to assist you. It's been a pleasure and I would like to extend my apologies for the inconvenience during your stay. Your concern is our concern. This is truly helpful to us for improve our services and it will be shared with our staff. We...

Toledo
Reviewed 2 weeks ago

I was in Monterrey for business. The company provided transportation. The hotel offered a comfortable clean place to stay. The upper floors (where I stayed) had a nice hospitality hour in addition to the hospitality offered in the lobby for all guests. I would definitely stay here again if the company sends me back down.

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Helpful?
Thank Christian B
Alexander R, Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Christian, Thank you so much for the time spent writing your kind comment. It is a pleasure to know you enjoyed your stay in our hotel. Also we thank you for recommend our hotel to your colleagues because of your nice experience. We look forward to see you soon and give you the pleasure to enjoy our Crowne Plaza...

Reviewed 3 weeks ago via mobile

I just love Mexico and can be bias :( the staff in this hotel are just great always smiling. I was a little bit of with breakfast because was hoping to eat some delicious authentic Mexican food. The hotel is just standard, and clean. If you are there for business, it's definitely a great location and late night you can...

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Helpful?
Thank Jacques M J
Alexander R, General Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Guest Jacques Thank you so much for your kind comments! We'll be sharing this word to our staff to stay focus to keep the great service you received. In addition, It's great to know the massage was relaxing and you enjoyed it. Thank you again for taking the time to share your experience with us and with our customers...

Rock Hill, SC
Reviewed 3 weeks ago

Very convenient to the airport (5 minutes away) and other local industry. Hotel shuttle runs to the airport every 30 minutes. Not near the city. Location has beautiful views of the surrounding mountains. Staff very friendly and efficient. English was good. Ate (too) many meals in the hotel restaurant, but food was very tasty. Wi-fi was solid. TV picture was...

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Helpful?
Thank dlrollo
Alexander R, General Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Guest, Thank you for choosing us as your best option to stay in Monterrey, Mexico. We kindly thank you for your time to write your comments and share your experience that in general we can see was good. All your points in your comment has been analyzed to improve our service and we will take action for it. We...

Cairo, Egypt
Reviewed December 28, 2016

Good hotel for short business trips, long distance from city center and very few restaurants near by. Convineant if you are alone in a business trip near by and need just a good sleep and nice breakfast.

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Helpful?
Thank Tamer Maged G
Alexander R, Front Office Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Mr. Tamer Thank you for being our guest; We really appreciate your kind comments and the time to write your experience. This is important to us and we share this with our staff to keep up our service. We look forward to see you soon. Sincerely Management

Chino Hills, California
Reviewed November 27, 2016

Stayed a week for business, customer service was excellent, all staff was prompt and with great attitude. Shuttle service is also great if you are looking to go out for dinner, no need to request a cab. The managers special on Tuesday, Wed and Thursdayswas great as a snack before going for dinner after coming home from work. I had...

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Helpful?
Thank Travelling D
Fort Wayne, Indiana
Reviewed November 23, 2016

I had very good service from the hotel staff. The front desk staff was professional in my dealings with them. The room was quiet, roomy and comfortable. Everything in the room worked well including the internet which is not always a given in Apodaca. I would pass on the restaurant and the manager's reception food. The price is quite reasonable...

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Helpful?
Thank Busywithbusiness
Louisville, Kentucky
Reviewed November 10, 2016

Stayed here for a night for an early morning flight. Other than the location and shuttle, it's a basic hotel and cheaper/better options are in abundance. Front desk staff was mostly confused and unhelpful and made check-in slow and difficult. Took over 45 minutes for a group of three with four front desk staff present. AC was old/loud. Will not...

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Helpful?
Thank Achilles_z
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Achilles_z, Thank you for being our guest and for taking the time to share your comments. We regret that you did not fully enjoy your stay with us as we fell short in some details especially with the air conditioning system and the service received upon check-in. We appreciate your comments as it is only with feedback like these...

Grenade, France
Reviewed November 5, 2016 via mobile

45mn and 3 calls to get the airport shuttle No laundry on weekend Alone in the restaurant Last place to stay more than à night à week Day Sûre not an hôtel for businessman Horrible on weekend Room are ok but furniture is old

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Helpful?
Thank thizy0754
IHGService, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear thizy0754, Thanks for the time you invested in posting your review. We regret that you had to endure a long wait for the airport shuttle and that you found our rooms to be outmoded. We thank you for these observation and we want to assure you that it will be brought to the attention of management to ensure that...

Milwaukee, Wisconsin
Reviewed November 1, 2016

Close to the airport which is good and a few good places to eat and drink within hotel shuttle ride. Only 30-45 minute from downtown depending on the time of day. Great service, friendly staff. Full buffet style breakfast which is noce (have to pay for it) and they will make you an omelette or hot cakes on the spot.

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Helpful?
Thank Perlick
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
WELCOME TO THE BEST HOTEL AT THE AIRPORT OPENING AUGUST 2009Crowne Plaza Monterrey Airport located just across of the International Airport, near the most important industrial parks and 25 minutes away from downtown, Shuttle to and from the airport and 6 miles around.219 comfortable rooms and completely equipped suites with free high-speed Internet access, wireless and LAN connection exclusive executive floor. Our luxury rooms create a pleasant atmosphere to work and relax.Business center, 2 private rooms, free wireless Internet in public areas, Sleep Advantage program, Club Spa, whirlpool, gym, massage parlor, sauna, outdoor pool, sun tanning area.6 meeting rooms, convention center, largest room capacity: 300 banquet style. Mexican and International cuisine, open 24 hours, enjoy our sushi & coffee, bar & lounge with live music. ... more   less 

Additional Information about Crowne Plaza Hotel Monterrey Aeropuerto

Address: Blvd. Aeropuerto 171 | Col. Parque Industrial Nexxus, Apodaca 66600, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Apodaca
Price Range: $81 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Monterrey Aeropuerto 3.5*
Number of rooms: 163
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Also Known As:
Crowne Plaza Hotel Monterrey Aeropuerto Mexico/Apodaca
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Monterrey Aeropuerto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay in the upper floors.”
 of 5 bubbles 529christianb, 2 weeks ago | Read review
“Good Business Hotel”
 of 5 bubbles TamerMagedG, Dec 28, 2016 | Read review
“High floor”
 of 5 bubbles Achilles_z, Nov 10, 2016 | Read review
“Stay off the 6th floor - water supply issues”
 of 5 bubbles Perlick, Nov 1, 2016 | Read review
“It seems like all are new rooms”
 of 5 bubbles gerardos288, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question