The Hotel is well kept, the room was clean with a beautiful view. The service was friendly and not to much. Breakfast was plenty and tasty. The view from the outdoor pool is spectacular. The feel good factor here is high.
Fantastic views from balcon and restaurant - clean hotel, surroundings beautiful Nature to walk in- placed in the mountains Long from shops so You Can by things to drink with You before check in and out it in minibar
I came to stay in the hotel with my husband to have a good time and enjoy the weekend and unfortunately we could not do that. The air conditioner in the room was not working and the staff did not do anything about it, except saying that there no solution. We were not given another room and not even a little fan that we could place in the room to make the night bearable. It was 28 degrees inside!!! The shower is also broken and it was dripping all night long, making unbearable noises and making it impossible to sleep at ALL! We are extremely disappointed, tired and angry. I paid for the service we did not receive and instead of having a good time, we are leaving stressed and tired. Your staff was nice to us but completely useless. People who work in the reception have to be skilled to find solutions and not just smile and say they can do nothing for us. I wrote to the management and received zero reply back too. The view is very nice but unfortunately all the inconveniences made it very difficult to enjoy it. We came with another couple that also had similar troubles as well as some other complains regarding the restaurant service.…
Hotel is clean, staf is accuraat, dinner is expensive and the menu is compact, breakfast is ok. Room with private balcony is advised so you have a splendid view of the lake. Sauna and outdoor pool are fine. Nice stay good location to explore the Lugano lake and surrounding area.
We stayed for 4 nights on a wedding anniversary trip. The drive up the switchback roads to the hotel is "exhilarating" but watch out for cyclists, speedy locals, and the odd bus - take your time. The hotel lobby is clean and bright with a bar area and seating overlooking the lake view. Check-in was fast and efficient. We had booked a garden view room which was lovely until the night-time when there was a horrible noise from the area of the air conditioner which kept us awake much of the night. The staff and the manager were extremely pleasant and helpful and we were moved to a lakeview room which had astonishing views and a balcony with chairs and sun loungers. The only downside of the balcony was the heavy smell of cigarette smoke when your neighbours are heavy smokers and always seem to be on their balcony the same time as you are on yours. The hotel area is peaceful and quiet with lots of birdsong. We had a drink in the bar area and then ate in the restaurant the night we arrived and the meal was lovely and the service excellent. We did not use the spa facilities so can't comment on those. The hotel offers a choice of 4 types of pillow and our latex pillows were brilliant as we have these at home. The bed was very comfortable an the room had a mini-fridge and small kettle. There were bottles of water in the room on arrival although these were not replaced during the stay (you can get from reception if needed). We very much enjoyed our stay and would recommend the hotel to others. We do hope to return in future. We did not see any issues with hygiene or the condition of the rooms or facilities that are mentioned in some of the negative reviews. The issue we had with the AC noise was dealt with quickly and efficiently. There are plenty of other options for dining locally and there is a small shop a short walk from the hotel with all of the basics. Car parking was easy.…
On arrival we upgraded to a Panorama Suite (2.40) which was well worth the additional cost despite the fact that the weather was not up to our expectations. The layout is generous and the views spectacular. The restaurant serves good food but after two days we were eager to have a change and chose a restaurant elsewhere (which was a great experience suggested by the concierge). The road up to Cademario and down is quite a challenge especially with locals going at high speed. We appreciated the total calm during the night and the overall sense of hospitality.
We stayed only one night on the way back from short holidays but the stay was a really relaxing and rejuvenating experience. Thank you for the perfect service and the professionality and friendliness of the staff. Compliments for the interesting wine card and I still have the view from the pool in front of my eyes. Thank you, I hope to come back soon.
Very nice spa hotel, friendly and helpful staff, delicious food and excellent service. Perfect for a weekend trip with friends or as a couple. The hotel is up on the hill and the view of the sea is breath-taking. I'll definitely come again. Strongly recommended.
Our friends from Basel came to stay at Kurhaus on 26 Sept. We had dinner on the 27th at the Kurhaus restaurant, and all had a first course and all had the sella di capriolo. There was only 8 to 12 tables occupied, and only 2 waitress, it took 20 minutes to order our drinks. Then another 30 minutes to order our food. The sella di capriolo to 45 after the first course. The presentation of the capriolo was very nice, but only 5 piece of capriolo, and when we ask for the second portion, we were told there is none! As anyone from Ticino would know, the second portion is a given for the temperature of the food. The service was not good, because there was not enough staff and we left hungry and disappointed. Our friends, also stated that the hotel, was disappointing for the cost.
Very bad experience.....only cold water...and im the wellness area is keep distancing not possible. for this amount of money its not possible its a 5 star hotel. The highest rate what i would give is 3/4 stars. Its our last visit in this hotel.