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Nakatomamu, Shimukappu-mura, Yufutsu-gun 079-2204 Hokkaido
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2148)
Room & Suite (170)
Dining (139)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hoshino Resorts Tomamu The Tower
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Shimukappu-mura
Location
Cleanliness
Service
Value
Travelers' Choice
"The Tower" is one of the two hotels within the HOSHINO RESORTS TOMAMU RESORT.Located at the center of the resort area, The Tower has easy access to all facilities within the resort.
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Room & Suite (170)170
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Ski school
Babysitting
Indoor play area for children
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Skiing
Water park
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Ski In / Ski Out
24-hour security
Chapel / shrine
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
Chinese, Japanese
Hotel links
Special Offer:Best Rate Guarantee
1,421Reviews49Q+A64Room tips
Traveler rating
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  • 70
  • 69
Time of year
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Popular mentions
Ski Learner wrote a review May 2020
7 contributions1 helpful vote
Stayed for 5 nights. Enough snow though it was only early season. It offered many skiing routes, many eateries, open air bath, indoor pool and many activities you and the kids could join. It's one of the best ski resorts. The cons would be the price and the crowdedness.
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Date of stay: December 2019Trip type: Traveled with family
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andrew c wrote a review Mar 2020
Sydney, Australia12 contributions5 helpful votes
+1
Nice modern ski resort with good mix of runs and good places to eat. Started to snow when we arrived in early Feb which was lucky for us. There was not much crowd so was quick to get on gondola and chair lifts. Longest run was 3 kms and was nice and great
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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June wrote a review Feb 2020
Jakarta, Indonesia32 contributions10 helpful votes
Two nights definetely not enough for this beautiful place. Kids were very happy , there are so many activities around the tower. Ski Training , cookies making for kids, snow mobile , ice village and many mores ! We’ll surely be back !
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Date of stay: December 2019Trip type: Traveled with family
1 Helpful vote
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Lynn H wrote a review Feb 2020
2 contributions
The first impression about the hotel is horrible and has totally ruined our trip. We all know the Hotel is providing people who travelled from overseas to have the feeling of "home", especially when you have a long flight. So besides the facilities (e.g. room, restaurant..), "people/staff" will be the key and the most important reason for this hotel to have repeat guest. We found this hotel online with good reviews and the activities they provide looks so attractive and the price is reasonable, so we tried to book the room through hotel website, however, the website direct us to "travel agent" which we did not realize. Upon making booking, we have selected flight (3pax) cum accommodation (room for 5pax) as we have another friend flying from overseas to join us. After we arrive hotel and feel so excited to check in, we found out that we need to pay extra fee for the fourth person with a huge shock, while we already paid the room charges for 5pax. As per the receptionist, she said "We are charging per headcount in Japan". This is so ridiculous! And the worst thing is, the charges for additional headcount is around USD1,100 which equals to 3pax (flight + accommodation for 5pax), do you think is acceptable?! We tried to negotiate with the female receptionist if we can only pay for the breakfast charge, cause there is no point that we need to pay that much since the room is able to fit in for 4pax anUd we have paid the room for 5pax. But the one and only reply from her is "YOU NEED TO PAY", with firm tone and unacceptable attitude. I thought she might misunderstood so I explained again. However, she still insist. During this period, although we feel helpless, but we still remain calm and wishing miracle could happen, but the female staff is being so rude! So, we have no choice but to seek assistance from her Manager, here's the most epic part! 3 - 4 manager came and try to figure out what happened as we have stood there for more than 1 hour (funny thing is, during this period, no one come and greet us or offer any seat or try to solve the problem), and, not surprise, MANAGERS ALSO NEVER GREET US OR INTRODUCE THEMSELVES WHEN THEY APPROACH AND NO EYE CONTACT WITH US!!! What kind of hotel is this??? Do their management train them to treat guest like this? I thought the managers will be more considerate, however, MANAGERS NEVER TALK TO US, he only listens to what the staff said, and they all communicate in JAPANESE!!! This is so disrespect to foreigners who can't understand Japanese! From what I understand from their tone is, they feel funny about the things that I have being trying to explain and negotiate. After so long of the female staff complaining to her manager, the manager said something and left the counter, without attending to us! And you know what the female staff says? "YOU NEED TO PAY USD1,100 FOR THE FORTH PAX" HUH?????? After 10 mins for discussing with the manager, the only reply is still the same? Not even any apology from the manager for letting us standing there for so long just to wait for the reply. I really cannot accept this kind of treatment. We even ask for staff who can speak Mandarin to help us translate into Japanese on our inquires, but the answer is still the same. NO ANY MANAGER COME AND SOLVE THIS! ONLY PUSHING THOSE STAFF WHO DO NOT HAVE THE POWER TO MAKE DECISION TO ATTEND US! What kind of manager is this??? 2 hours has passed, we felt so frustrated, upset, tired and helpless, our planned all got postponed because of this abrupt issue! We have no choice but to pay the unreasonable price, since we cannot get any help even from higher management. Now that I am back to my own country and feels that I cannot just let this go. I am a hotelier as well, and I know that I would NEVER do this to my guest, especially those we do not understand English, and my manager NEVER taught me this way! So I would like to share this experience to everyone that this is the most ludicrous hotel and experience that I have ever encountered, and I would like to have REFUND!
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Date of stay: February 2020Trip type: Traveled with family
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Lee wrote a review Feb 2020
Singapore, Singapore1 contribution1 helpful vote
While the accommodations and amenities were excellent, but the staff there had a very poor and unacceptable attitude! Firstly, I booked a 5-pax room for my family of 4 to stay, however, they actually told me that in addition to the 5-pax room, I had to pay more money per headcount. And so I thought okay, maybe, in this case, I should just downgrade to a 3-pax room and add an extra bed instead but was denied of this. After many inquiries, we realized that there indeed are 3-pax rooms that were available as well, but we were not permitted to have a 3-pax room. So never mind the above, what was more ridiculous was that the cost of one extra headcount was around US$1,100 because the stay was for 4 nights. And because we ordered the accommodation in conjunction with the flight package. This extra headcount also includes the cost of the flight when we already have paid for it, when we booked for the initial 5-pax room. And when we wanted to raise the complaint, the staff denied us of this and simply kept insisting that this is “how Japan does things” and “the only way out is to pay”. And that’s not all! When the manager heard our commotion, he actually went to ask the staff what happen and to my utter disbelief, I did not know what the staff spoke to the manager, the manager did not even greet us and left us alone with the staff. Eventually, 2 hours had passed and we were overseas and helpless, with the only solution being only to pay (after all we are foreign tourists and do not speak their native language), so we acceded to their request as we are at their mercy. Now that I am back, I realized I simply cannot let this issue get past me (after all it cost me an unnecessary USD 1,100! This is simply unacceptable! Especially in Japan such a cultured nation.
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Date of stay: February 2020
Location
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PRICE RANGE
$233 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the tower shimukappu mura
LOCATION
JapanHokkaidoYufutsu-gunShimukappu-mura
NUMBER OF ROOMS
613
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Frequently Asked Questions about Hoshino Resorts Tomamu The Tower
Which popular attractions are close to Hoshino Resorts Tomamu The Tower?
Nearby attractions include Club Med Tomamu Hokkaido (0.6 miles), Mina-Mina Beach (0.5 miles), and Hoshino Resort Tomamu (0.04 miles).
What are some of the property amenities at Hoshino Resorts Tomamu The Tower?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hoshino Resorts Tomamu The Tower?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hoshino Resorts Tomamu The Tower?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hoshino Resorts Tomamu The Tower?
Yes, free parking is available to guests.
What are some restaurants close to Hoshino Resorts Tomamu The Tower?
Conveniently located restaurants include Buffet Dining Nininupuri, Hoshino Resort Tomamu, Buffet Dining Hal, and Afuri Tomamu.
Are there opportunities to exercise at Hoshino Resorts Tomamu The Tower?
Yes, guests have access to an indoor pool during their stay.
Are any cleaning services offered at Hoshino Resorts Tomamu The Tower?
Yes, dry cleaning and laundry service are offered to guests.
Does Hoshino Resorts Tomamu The Tower offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hoshino Resorts Tomamu The Tower?
The staff speaks multiple languages, including Chinese and Japanese.
Does Hoshino Resorts Tomamu The Tower have any great views?
Yes, guests often enjoy the mountain view available here.