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Traveler (49)
Room & Suite (10)
Dining (9)
Overview
  • Excellent14%
  • Very good37%
  • Average27%
  • Poor14%
  • Terrible8%
  • Apr 3, 2017
    “Worst experience EVER”
  • May 27, 2016
    “Amazing Hospitality Amazing Snow!”
12851 Chikuni Otsu, Otari-mura, Kitaazumi-gun 399-9422 Nagano Prefecture See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star accommodation
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Rooms
Oct 7Oct 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (63)
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1 - 5 of 9 reviews
Reviewed April 3, 2017 via mobile

Awful hotel. Nothing at all like they advertise. No variety of restaurants just one awful expensive buffet. No other food available. No bar. No mini bar. No room service. No internet. The whole property including the rooms stink of cigerette smoke

Thank surftravel2016
Reviewed May 27, 2016

We felt so welcome from the minute we arrived. I am always tentative heading off on a family holiday that everyone will get what they need. My husband needs untracked powder, I need lots of intermediate runs and lots of green runs for the kids....More

Thank 712info
Reviewed April 30, 2016

Went to Hakuba and stayed at the Alps Hotel with the family on a discount travel package we found online. Saw a couple of mixed reviews online, so wasn't sure what to expect. Not sure what the people who wrote negative reviews are on about...More

2  Thank JenD1971
Reviewed March 29, 2016

Hotel was daggy and depressing. Breakfasts (included) were dreadful. Non-smoking room reeked of smoke. No hot water. No toiletries. No Wi-Fi (could get at reception sometimes). Restaurants all pre-booked so couldn't get a sitting. Reception desk staff all disinterested to point of rudeness. Ski hill...More

3  Thank 606jane
Reviewed December 23, 2015

Firstly I want to make it clear that the level of service we recieved from the hotel was impressive. They opened the hotel just for us as we arrived early in the season and answered endless questions both before we arrived and during our stay....More

2  Thank Jcee48
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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Spa
Pool
Free Internet
Bar/Lounge
Air Conditioning
Banquet Room
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Sauna
Self-Serve Laundry
Shuttle Bus Service
Ski-In / Ski-Out
Free High Speed Internet (WiFi)
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
121
Price range
$127 - $247 (Based on Average Rates for a Standard Room)
Also Known As
Hakuba Alps Hotel Japan/Nagano Prefecture - Otari-Mura
Location
Japan > Chubu > Koshinetsu > Nagano Prefecture > Kitaazumi-gun > Otari-mura
Hotel class
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
121
Price range
$127 - $247 (Based on Average Rates for a Standard Room)
Also Known As
Hakuba Alps Hotel Japan/Nagano Prefecture - Otari-Mura
Location
Japan > Chubu > Koshinetsu > Nagano Prefecture > Kitaazumi-gun > Otari-mura
Photos
Traveler (49)
Room & Suite (10)
Dining (9)
Pool & Beach (2)
Nearby
Nearby HotelsSee all 37 hotels in Otari-mura
Tsugaike Kanko Hotel
12 reviews
.94 miles away
Hotel Hakuba Berghaus
21 reviews
.96 miles away
Hotel Green Plaza Hakuba
283 reviews
.97 miles away
Espoir Misawa
14 reviews
.97 miles away
Nearby RestaurantsSee all 49 restaurants in Otari-mura
Hotel Green Plaza Hakuba
8 reviews
.93 miles away
Peppermint
5 reviews
.08 miles away
Cafe Heidi
6 reviews
.42 miles away
Restaurant Alps
11 reviews
.85 miles away
Nearby AttractionsSee all 24 attractions in Otari-mura
Tsugaike Natural Park
105 reviews
1.52 miles away
Hakuba Cortina Ski Resort
117 reviews
1.00 miles away
Tsugaike Kogen Ski Resort
88 reviews
.92 miles away
Hakuba Norikura Onsen Ski Resort
36 reviews
.05 miles away
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