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Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
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397 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Sydney, Australia
Reviewed January 28, 2017 via mobile

Exceptional service from all staff with great communal areas to relax in. The hotel is luxurious with free food and drinks in most rooms. Staff are very welcoming and always ready to help with any questions including restaurant reservations, travel arrangements and other bookings. I really enjoyed staying here and will definitely be back soon!

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Helpful?
1Thank Natasha21220
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your positive review. We are glad to know that you had enjoyed your stay in our resort. It is a pleasure for us to give you a memorable stay! We are looking forward to meeting you again. Best regards, Michelle Ramos Sierra resort Hakuba

Sydney, Australia
Reviewed January 17, 2017 via mobile

The staff were fantastic, really went out of their way to find a doctor for us on a Sunday, cannot thank the girls at the desk and shuttle bus driver enough for their care and attention. We were very appreciative of the staff being able to communicate so well in English. The junior suite was well appointed and roomy enough...

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Helpful?
Thank Hfamilyonholiday
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for the positive review. We are glad to know that you had a wonderful stay in Sierra resort. How are you feeling now? we hope your are feeling well. We are looking forward to seeing you again. Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed January 16, 2017 via mobile

My wife and I stayed here for 6 nights with my son and his two friends. From the moment we arrived to the day we left the staff could not do enough to make our stay a highly enjoyable one. We were greeted at the station and taken by free shuttle to the Hotel where they swiftly took our bags...

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Helpful?
Thank Robert J
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time. We appreciate your review. We hope you would come back and stay with us again. Best regards, Michelle Ramos Sierra resort Hakuba

Belo Horizonte, MG
Reviewed January 11, 2017 via mobile

I would definitely say my stay was just ok. I had much better impressions from the hotel website and photos than when I arrived in it. Do you know the feeling of being in a place different from what you booked or expected, that is what we thought. I had to go to their website to compare the photos to...

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Helpful?
Thank Rgreficce
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to review your comments with the management in an effort to improve the...

Singapore, Singapore
Reviewed January 2, 2017

My family and I had a very good stay at Hotel Sierra. Service was good although we were given different information by different staff at the reception about certain queries related to transport. Other than that, we fully enjoyed the free shuttle service that brought us to the various restaurants for dinner. We used the private onsen twice during our...

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Helpful?
Thank toffeebee
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your review. We will be using your review as an example in upcoming staff training programs so that our employees can better understand how their actions can impact the guest experience. We are glad to know that you had a great time skiing in Hakuba and we truly appreciate your feedback. We look forward to...

North Point
Reviewed December 31, 2016

The place is relaxed and service is really great! Real nice resort and prepared a lot of things for you even they provide some light supper and drinks for free. Though it is not ski in resort, we enjoyed most as it is quite and cosy resort!

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Helpful?
Thank Kelvin C
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us and we aim to please our guests in every way. Hope to see you again! Best regards, Michelle Ramos Sierra resort Hakuba

Shanghai, China
Reviewed December 29, 2016

We stayed 4 nights in this amazing hotel and totally enjoyed our time there. As all their many glowing reviews state, they provide a really wonderful experience for their guests. Firstly, the booking process is very smooth. Even though we were booking for Christmas, a very busy time for them, the hotel answered all our questions and many date and...

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Helpful?
3Thank raweli
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for your positive review and for recommending our hotel to other travelers. We do take pride in catering to our guests’ needs the best way we can. Take care! Looking forward to seeing you again soon. Best regards, Michelle Ramos Sierra resort Hakuba

Sydney, Australia
Reviewed December 23, 2016 via mobile

The friendly and wonderful staff at the hotel made my stay in Hakuba an amazing and memorable experience. Staff went out of their way to be helpful and it made all the difference to my stay. Def coming back next time I'm in Hakuba.

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Helpful?
Thank David G
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that we staff made your stay pleasant. Looking forward to seeing you again soon. Best regards, Michelle Ramos Sierra resort Hakuba

Reviewed December 16, 2016 via mobile

We have been to a few ski hotel in Japan during the past winters.this is definitely one of the TOP experience I would confidently say.(I don't want to say it's the best since I haven't been to too many,however, I doubt it can get any better :). The staff is very well trained and attentive, the onsens are so beautiful...

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Helpful?
Thank wenwen c
SierraWork, Front desk officer at Hotel Sierra resort Hakuba, responded to this review

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Best regards, Michelle Ramos Sierra resort Hakuba

Singapore
Reviewed December 12, 2016 via mobile

Room is cosy and staffs are all very friendly. They will go an extra mile to ensure they meet your request. Kids friendly resort. We will definitely stay at this resort again if we visit Hakuba in near future.

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Helpful?
Thank Su Fern T
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time to review our resort. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Hope to see you again. Best regards, Michelle Ramos Sierra resort Hakuba

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Pool
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $153 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Luxury Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#1 Onsen Hotel in Hakuba-mura
#8 Best Value Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Sierra resort Hakuba staff and other travelers.
8 questions
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Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose rooms that are radiantly heated with in the floor hot water and could be augmented with hot force air.”
 of 5 bubbles chungsenl, 1 week ago | Read review
“Junior suite is great if you're a 2 adult, 2 child family”
 of 5 bubbles 6ethere, 3 weeks ago | Read review
“Great for skiing holidays!”
 of 5 bubbles jdf21st, Jul 23, 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
 of 5 bubbles Fr0mHawaii, Mar 29, 2016 | Read review
“do not forget your towel when going to the onsen , there are non there :)”
 of 5 bubbles anamorar8, Mar 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question