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Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
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333 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Hong Kong
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We went back again to Sierra Resort - great location, very reasonable, very comfortable, friendly service. It's not max luxe but works for our family of 4 very well. Can't recommend it enough. Major highlight is the fab onsen. They get 200 tonnes of hot spring mineral water a day, so no chance of running out! Beds and pillows super... More 

Helpful?
Thank jdf21st
Mililani, Hawaii, USA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2016

This hotel was the greatest ski resort I've stayed at yet! There is an onsite ski rental shop and lockers to store your ski gear in. On the entry way there is a hot foot bath to soak you tired feet after a long day of skiing along with miso soup, zenzai, curry and rice, which is free an served... More 

Helpful?
1 Thank Fr0mHawaii
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for reviewing our resort! I was speechless on how you had a great time staying with us. We hope to see you again!! Thank you for the AMAZING review. Best regards, Michelle Ramos Sierra resort Hakuba More 

Singapore, Singapore
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2016

We had absolutely the best time at Sierra Resorts ! The staff were so friendly, helpful and attentive ! we were there in december for about 10 days , and it felt like Christmas everyday It all starts from the foot onsen in front of the entrance, and the free of charge all day soup, curry , red bean desert... More 

Helpful?
Thank anamorar8
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your positive review! We are glad to know that your family had a great time in Sierra resort especially with our little surprises. I love Sierra's original popcorn too! How I wish you could write us a simple poem when you have time :-) Best regards, Michelle Ramos Sierra resort Hakuba More 

Sydney, Australia
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 22, 2016 via mobile

We stayed here on the suggestion of a friend who was in Hakuba in 2015. We were very pleased that we chose to stay here. The rooms are very large. The Japanese shower takes a bit of getting used to. The bed is 2 King singles put together and is nice and firm (the pillows may be a bit too... More 

Helpful?
Thank Old_rocking_chair
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time and advice. We will do our best to improve our services in the resort. Anyway, we hope you'll come and visit us again next winter season! Best regards, Michelle Ramos Sierra resort Hakuba More 

Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 22, 2016

We just returned from the Sierra Resort. We booked a Jr. Suite which had 2 twin beds in the bedroom and 2 twin beds in the main living area. Everyone was comfortable. The room was spacious with room to spread out, hang ski clothes to dry, relax, etc. The furniture was a bit worn, but no more than any other... More 

Helpful?
1 Thank AlongftTrip
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your time. We are touched by your kind message and thank you for recommending Sierra resort Hakuba. Also, I love Yamagami shokudo too! They really have a good dumplings and ramen! right? We are waiting for you to come back in Hakuba. Best regards, Michelle Ramos Sierra resort Hakuba More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 21, 2016

Great service, so many little things that made the stay special. Big quiet spotless rooms. Restaurant set menu exceptional - so skip al la crate menu. Breakfasts awesome. Shuttle buses into town. Mulled wine after returning from skiing was a hit. Beautiful lounge looking over forest with classical music, assortment of teas and in evening complimentary wine. Onsen on site.... More 

Helpful?
Thank GDandDG83
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your positive review. We are glad to know that you had a wonderful stay in Sierra resort. We will be waiting for your next stay! Best regards, Michelle Ramos Sierra resort Hakuba More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 20, 2016

This is our second time staying at Sierra. The first time (in 2010) was amazing with the transport very well coordinated by the hotel staff and our kids loved the trip. This time we had a little difficulty in getting the hotel shuttles to get us to and from the ski fields with 5 kids and 4 adults. Instead the... More 

Helpful?
Thank Stew B
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for staying again with us. Our staffs are very happy with your message. Anyway, we will do our best to improve our transportation system and accommodate all our guests' needs. Thank you very much for your advice. We hope to see you again. Best regards, Michelle Ramos Sierra resort Hakuba More 

QLD
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 15, 2016

Oh my gosh! I never wanted to leave. My partner and I spent 3 nights in room 109 (great view of the forest, highly recommend). From check in to check out, everything was absolutely faultless. A young japanese man wearing a face mask checked us in (we wish we remembered his name as he was so cheerful and funny) and... More 

Helpful?
Thank skyezee
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Wow, thank you very much for the positive review! It was worth reading. The funny guy you were talking about is Mr. Masa, he's the comedian here in Sierra resort. It is a pleasure meeting you in Sierra resort. Please come and see us again. Again, thank you for the wonderful message and review. Best regards, Michelle Ramos... More 

Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 9, 2016

The positives far outweigh the negatives FYI, we would stay again. + the onset is wonderful + breakfast buffet included + we had a fireplace + shuttle buses to & from numerous ski hills & restaurants at night - you have to pay 1000 yen for firewood - rooms are not modern - you need buses to go anywhere as... More 

Helpful?
Thank mel15sa
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your time! We are happy to know that you had a great time using Sierra's onsen. Thank you for your advice and we will try our best to accommodate all our guests' needs. See you again! Best regards, Michelle Ramos Sierra resort Hakuba More 

2 reviews
5 of 5 stars Reviewed March 7, 2016

Really friendly staff, great amenities and lots of nice little free treats lying around everywhere to enjoy \, not to mention the Onsen though id like it if we all saved a bit of gas/electricity. Peace.

Helpful?
Thank reviewerator
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your advice! We are glad you had a wonderful stay in Sierra resort. See you again! Best regards, Michelle Ramos Sierra resort Hakuba More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $235 - $719 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Family Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Luxury Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Onsen Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
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