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Allure

4972-2 Hokujo Wadanomori, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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Allure
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46 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 17, 2016

We stayed for 2 weeks at Allure and at first were surprised by the things that went wrong. No heating, toilets blocking, restaurant was closed, laundry broken, vending machines broken, breakfast in the bar. We actually chose the lodge as it had a restaurant and laundry. Very disappointing and not what we booked at all. In the end it ended... More 

Helpful?
6 Thank Tripview2016
New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 8, 2016

Based on the information on the website, many features were downright false advertising. No laundry. No restaurant, no gym, no hot water after 10pm, no daily room service, no linen change at all while we stayed (12 days). Heating was a major problem with many of the heaters not working or being turned off. Kero heaters in some rooms were... More 

Helpful?
7 Thank SnowBunnyZZ

Travelers are raving about these Hakuba-mura hotels

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 7, 2016

Weirdly unpleasant place to stay. Owner was friendly enough, but clearly clueless and over-stretched. Rooms were cold and dirty; and the bathrooms were unspeakable. Nowhere to hang, dry or store things in the rooms. Breakfast was vile.

Helpful?
6 Thank Alex H
Tokyo, Japan
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed February 2, 2016 via mobile

Mediocre rooms, beds were not made each day, bathroom not cleaned, no relaxing onsen/bath for apres ski, a very feeble breakfast, new staff left in charge couldn't even provide a taxi number to call for a ride to the lifts. There are so many better places to stay.

Helpful?
9 Thank Andrew H
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed January 30, 2016

Where do you start.... No hot water after 11pm. ...! No underfloor heating (broken) In room Kerosene heaters that time out so you wake up freezing. Common area kerosene heaters also on timeouts so place was very cold and then boiling hot in the lounge. (explains why all the guests were sick at time of writing) Drying room heater on... More 

Helpful?
11 Thank Dean9876543210
Sydney
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed January 26, 2016

We'd had high hopes for Allure but it really fell short. There were inadequate staff numbers, no restaurant or laundry facilities. If the staff had time we were given rides to restaurants etc. but as they couldn't commit it was usually better to make our own way. Regardless of the length of stay rooms aren't serviced, bathrooms aren't cleaned and... More 

Helpful?
9 Thank SydneyJW
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed January 5, 2016

1. Malfunction heater!! 2. Ceiling leaking. 3. Malfunction lighting along the corridor. 4. Broken toilet seat. 5. Sucks breakfast! 6. Charging 7,000 yen for extra bed per night. 7. No signboard. 8. No hot water @ midnight & 9am-11am 9. No smoke detector & fire extinguisher. 10. Most of the time WIFI not working.

Helpful?
14 Thank Styl0
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

You don't go to Allure for 5 star accommodation and amenities. What you get at Allure is something much harder to find. That's a place that makes you feel right at home. From the second we arrived, Shane could not do more to ensure we were settled in and during the stay was available to meet any requests. The room... More 

Helpful?
2 Thank Damien7272
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 4, 2016

3rd time at Allure. Warm beds & friendly staff and everyone was positive even though a slow start to the season with the snow this year. We were really lucky as the owner Shayne put us onto a local mountain where it was pounding snow, not busy at all and had fresh runs all day while the main hills were... More 

Helpful?
1 Thank Mke F
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

With a three star rating you expect some service. Everything seems to be broken and under repair. A very bad experience and completely overpriced as well. Don't make the mistake we made by booking last minute based on the previous reviews. We had to accept a smaller room (<10m2 with 3 adults) without a heater, no refund just weak apologies.... More 

Helpful?
10 Thank Joeri L
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Amenities

Highlights
  • Free Internet
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Free Breakfast
Things to do
  • Bar/Lounge
  • Restaurant
Internet
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about Allure

Address: 4972-2 Hokujo Wadanomori, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $109 - $192 (Based on Average Rates for a Standard Room)
Number of rooms: 19
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