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Double Black Hotel

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Double Black Hotel
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83 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Albury, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2016

We stayed at Double Black for 9 days in February. The Accommodation was first rate, clean and comfortable. The staff were very accommodating, friendly and always happy to go over and above to assist, especially dropping us off and picking us up from the slopes, organising Restaurant's with good local knowledge.I recommend for anyone coming to Hakuba to chase deep... More 

Helpful?
Thank mick b
Worcestershire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 18, 2016

we went right at the end of the season and the restaurant had a reduced menu inspite of that the standard of food was very good.The rooms were small but had a traditional japanese theme which we found to be very pleasant.The hotel has an onsen which after a day out on the slopes we found very therapeutic. Overall thoroughly... More 

Helpful?
Thank Fred-and-Ginger69
Wodonga, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 15, 2016 via mobile

If you like a social lodge environment, this is for you !! This was our first visit to Hakuba, so no real knowledge of village and mountain. We were booking a little late and we saw this as the best of what was available. Would rate as 4 1/2 star if I had option as not perfect, but 4 star... More 

Helpful?
3 Thank Bill K
Victoria, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 16, 2016

Located in Wadano with good access to all the Hakuba region ski fields. Access to shuttle services to all resorts. 10 minute walk to local resturants which have pick up and drop off services if you're not up for the walk. Most staff appear to be Aussie, Kiwi or UK which obviously makes the communication easier, saying that you are... More 

Helpful?
2 Thank gaz352016
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Gaz, Thank you for your review. Hope you enjoyed your stay with us and come back again another season when we’ll have more snow! Take care - hope to see you again soon. Resident Manager Kei More 

Singapore, Singapore
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 16, 2016

double black rooms are simple, but all you need for skiing. the bar and restaurant are great and the hub of the hotel (the rooms aren't...). the onsen is simple hot water, not real. staff were excellent and very happy to run you around town and help out.

Helpful?
Thank stephenaitchison
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Stephen, Thanks for your review. Glad you enjoyed our restaurant and bar! Hope you come and stay again. Have a great 2016! Hope to see you again in another BIG snow season! Kei Resident Manager. More 

Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 15, 2016 via mobile

Returned after good stay in 2015. Stayed 5 nights with the family (wife and 2 x kids) . Very comfortable lodge. Nice rooms, very comfortable beds, second floor rooms afford good views . Had the inter connecting room option which meant large space for kids to keep their own mess. Great atmosphere in the bar of an evening to swap... More 

Helpful?
1 Thank Jonty K
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi John, Thanks for your review and coming back to stay with us again. I’m glad you enjoyed your stay this season too! Next season I’ll be stricter with the times staff can use the onsen so you shouldn’t have any problems. I’m glad Amy enjoyed her first time snowboarding! Have a great 2016 and I hope come and stay... More 

Sydney, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 7, 2016

Went for dinner twice during our stay. The food was delicous. The second time the menu was more limited because the high season was over. The service was warm and freindly but efficient. We had a cassoulet and creme brulee.Both excellent. I would highly recommend it to any visitor to hakuba.

Helpful?
Thank julie b
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Julie, Thanks for coming to eat with us! I’m so happy you enjoyed the food. We’ll have a new menu next season so please come and try that too. Hope to see you then! Kei Resident Manager More 

Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 1, 2016 via mobile

From the moment when we arrived in Hakuba we found the staff most helpful and accomodating when they came to collect us from the Happo bus terminal and drive us to the hotel and they were happy to help us to plan and book almost everything from tours to restaurant bookings and drive us down to the Happo area for... More 

Helpful?
Thank CraigG86
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Craig, Thanks for your review! Next season we’ll have a new menu so hope you’ll come back to try our new food. It sure was a cold season, despite the lack of snow! We’ll make sure it’s nice and cozy warm all the time next season :) Next season we should have more snow too, so you’ll have even... More 

Brisbane, Queenslan
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 29, 2016

Very friendly hotel run by mostly Australian staff in the bar and restaurant, with the lovely Keiko and Yu on reception. There is a nice bar area which is quite sociable and we got chatting to many of the other guests as well as the friendly bar staff (especially Alex) who were very good with tips of places to visit... More 

Helpful?
Thank alishaun
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi, Kei here. Thanks for your comprehensive review! Although this season had a not a lot of snow it was colder than usual too. I’m sorry it was a bit cold for you sometimes, I’ll make sure that doesn’t happen again next season. I don’t know if I can add a fireplace though, haha. It might be a bit difficult... More 

Brisbane, Australia
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 25, 2016

We stayed for 9 days, and we weren't disappointed ( by the hotel, only by the weather) Hotel is is a great position, close to everything without being right in the village. Rooms are simple, with really comfortable beds , but bathrooms are ridiculously small. Staff very helpful and friendly. Had dinner in restaurant on 2 occasions - very good.... More 

Helpful?
Thank Helen W
KeiJapaw, マネージャー at Double Black Hotel, responded to this review

Hi Helen, Thanks for your review. The weather was bad wasn’t it? The worst season in 20 years! I’m sure it’ll be better next season :) Hope you’ll come and stay with us again. Have a great 2016! Kei Resident Manager. More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more   less 

Additional Information about Double Black Hotel

Address: 4977-1 Wadano Hokujo | Kitaazumi-gun, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Price Range: $241 - $307 (Based on Average Rates for a Standard Room)
Number of rooms: 22
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Hotel Style:
#4 Spa Hotel in Hakuba-mura
#15 Family Hotel in Hakuba-mura
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