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Hotel Hakuba

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Hotel Hakuba
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134 Reviews from our TripAdvisor Community

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Showing 24: English reviews
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Reviewed 5 days ago NEWvia mobile

I'm here for 3 times, my husband is here 4 times, my daughter twice so on for skiing. Every time we have complicated family joining, someone leaving, in and out to change the dates. Booking staff was very considerate with our plan changes, managed with closer rooms. After we went out for drink in town called Echoland, we couldn't get...

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Helpful?
Thank Nobuko B
hotel-hakuba, Front Desk at Hotel Hakuba, responded to this review

Thanks for using our hotel again madam. We are grateful of your positive review. We are very happy to help you madam. We look forward to meeting you on next season madam. If you have a question, please ask us easily madam. Front Desk Keisuke Kamijo

Gold Coast
Reviewed 5 weeks ago via mobile

This hotel surprised my husband and I. We had heard that alot of the hotels in hakuba were stuck in the 80s, and although this was true we truly loved our 6 nights. It is situated about 1km from the main part of town and there are plenty of shuttle buses to the ski slopes. They provided great customer service...

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Helpful?
Thank chellbell85
hotel-hakuba, Front Desk at Hotel Hakuba, responded to this review

Thank you for using our hotel sir. We are very pleased to hear wonderful response. There are lots things to do in our hotel through four seasons. We are look forward to meeting you again sir. Front Desk Keisuke Kamijo

Brisbane
Reviewed January 9, 2017 via mobile

My first impression of this hotel is that it looked a bit old or stuck in the 80's. But upon closer inspection the place is absolutely immaculate and clean like most places in Japan. I was pleased that there were English speaking staff at the reception and are very helpful. There is a shuttle that take guests to various ski...

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Helpful?
Thank mrssmithBrisbane
hotel-hakuba, Front Desk at Hotel Hakuba, responded to this review

We are pleased to see positive comments from foreighners sir or madam. We are struggling to make good service everyday. There are lots thing to do during 4 seasons in Hakuba. You can have indegenious foods on spirng. When you visit Hakuba again, please visit us sir or madam. We are look forward to meeting you again sir or madam.

Kuala Lumpur, Malaysia
Reviewed January 3, 2017

I am absolutely loved the view. The window faces the mountains and you get the best views when you wake up in the morning. The rooms are decent sized, in fact big by Japanese standards. They have a kitchenette, oven, fridge, water kettle, almost like the amenities of a small apartment. Service is tip top and friendly. Some travellers complained...

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Helpful?
Thank Sungimann
hotel-hakuba, Front Desk at Hotel Hakuba, responded to this review

Thanks for response sir. I am vey happy to hear such a nice comment sir. There will be some activities in Hakuba during 4 seasons and If you have a time, please come to Hakuba again sir. I am look forward to meeting you again. Best Regards Keisuke Kamijo

Petaling Jaya, Malaysia
Reviewed December 18, 2016

This is not a big hotel but the environment is so peaceful. The location is not so convenience so I book the half board package. When we arrive at the bus terminal and call the hotel for pick up. Just 5 minutes waiting they are arrived. We book triple room so with the extra bed, the room become cram. We...

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Helpful?
Thank Chee Ken C
North Holland Province, The Netherlands
Reviewed March 7, 2016

Not the most convenient location for the ski areas of the Hakuba valley but with free shuttle bus stopping literally at the front door several times a day that wasn't a problem. Also the hotel was very good in using it's own little bus to take you places if you asked. The rooms are more than adequate though as mentioned...

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1Thank Skinut79
Yokohama, Japan
Reviewed January 18, 2016

We stayed here in January 2016. It was our first time to Hakuba so we didn't know our way around and we booked this as a ski package through a travel agent. It was a decent choice considering that it was our first time there, but I'm not exactly itching to go back for two main reasons--the location and the...

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2Thank vinkadog
Adelaide
Reviewed May 20, 2015 via mobile

I was passing through hakuba and found this hotel to be a good choice. It was just before summer and as such not many places were open as all closed until winter. Price was reasonable with a bonus of both a buffet breakfast and dinner included (which was good as not a big range open in town). Both were fine....

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1Thank dahenchman
Perth, Australia
Reviewed May 13, 2015 via mobile

We chose to stay at this hotel because of the attached Onsen and good reviews on TA - big mistake. This hotel is more catered towards Japanese, with separate beds in every room and very hard mattresses. After our first night both myself and my girlfriend had back issues for several days, and we refused to continue or stay after...

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Helpful?
1Thank Wulph
hotel-hakuba, Front at Hotel Hakuba, responded to this review

We apologize you for any inconvenience this time. We will do our best to improve our facility. Thank you for giving us such a important opinion this time. Best regards, Osamu Nakamaru

Rockhampton, Australia
Reviewed March 16, 2015

When we first arrived at the hotel, we thought it was rather isolated but upon exploring the area, we found that it was situated halfway between the 2 main parts of Hakuba and easily reached by about a 10 minute walk. The foyer was very inviting with lots of comfy chairs. A shop was attached to the foyer too. The...

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Helpful?
2Thank SueHooper11
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms

Additional Information about Hotel Hakuba

Address: 5470-1 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $84 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hakuba 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hakuba Hotel Mura
Hotel Style:
#6 Best Value Hotel in Hakuba-mura
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Hakuba staff and other travelers.
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Wollongong, Australia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms at higher floor have better scenery. Don't take room at 1st floor as people walk to restaurant and onsen will be noisy.”
 of 5 bubbles CheeKenC, Dec 18, 2016 | Read review
“Rooms at the front overlook the little river and road and the back look out on the car park. Nothing much in it”
 of 5 bubbles Skinut79, Mar 7, 2016 | Read review
“Avoid the first floor--the onsen and restaurant traffic goes right past those rooms.”
 of 5 bubbles vinkadog, Jan 18, 2016 | Read review
“Follow the onsen rules. Some great restaurants in walking distance, just watch walking on the snowy roads with cars coming past.”
 of 5 bubbles SueHooper11, Mar 16, 2015 | Read review
“the first floor is connect with the restaurant and onsen, could be noisy.”
 of 5 bubbles 869yangl, Mar 2, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question