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Hakuba Resort Hotel La Neige Higashikan

Traveler (167)
Room & Suite (507)
Dining (155)

About

#5 of 125 hotels in Hakuba-mura
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Welcome to Hakuba Resort Hotel La Neige Higashikan, your Hakuba-mura “home away from home.” Hakuba Resort Hotel La Neige Higashikan aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. For those interested in checking out popular landmarks while visiting Hakuba-mura, Hakuba Resort Hotel La Neige Higashikan is located a short distance from Wadano no Mori Church (0.2 mi) and Hakuba Iwatake Mountain Resort (1.4 mi). As your “home away from home,” the hotel rooms offer a refrigerator and air conditioning, and getting online is easy, with free wifi available. Guests have access to a concierge, room service, and a gift shop while staying at Hakuba Resort Hotel La Neige Higashikan. In addition, Hakuba Resort Hotel La Neige Higashikan offers a hot tub and a lounge, which will help make your Hakuba-mura trip additionally gratifying. And, as an added convenience, there is free parking available to guests. While in Hakuba-mura be sure to experience local tempura favorites at Izakaya Hie, Soba Shubo Zen, or Kikyo-ya. If you are interested in exploring Hakuba-mura, check out a park, such as Oide Park. Hakuba Resort Hotel La Neige Higashikan puts the best of Hakuba-mura at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Restaurant
Free parking
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Concierge
Dry Cleaning
Electric vehicle charging station
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Tennis Court
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mountain View

Location

Full view
Contact
4744 Wadanonomori Happo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Name/address in local language
Getting there
Matsumoto Airport34 mi
Toyama Airport36 mi
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162Reviews
6Q+A
21Room tips
Traveler rating
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Stayed for 5 nights to go skiing and thought the hotel was fantastic. We were picked up from the bus station and taken to the hotel where we were warmly greeted and at once knew we were going to enjoy our stay. Our room was a standard one but was really roomy with comfy beds, everything was so clean and the bathroom large with a nice deep bath. Breakfast had plenty choice on the buffet and you can order from a menu as well you definitely won't go hungry. We ate in the hotel 2 nights ( in the cheaper of the 2 restaurants) and the food was really good. You're taken to the ski lift every morning and collected at the end of the day and as everyone has said your boots are set out for you in the morning and your shoes waiting for you at night, but what sets this hotel apart from the rest is the staff, everyone is fantastic so helpful, always smiling, nothing is to much bother for them, they really do make you feel special. Not far to walk from a couple of restaurants if you don't want to eat in hotel.
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We had 13 nights here and it was a really delightful stay. The staff were wonderful - nothing was too much trouble. They were so helpful and friendly, and they really made you feel special. By the time we left we really felt close to many of them. The rooms were very comfortable and fairly spacious. However two negatives of the room we stayed in were that in the bathroom it had a cold tile floor (very cold) so we had to keep the bathmat and a hand-towel down on the floor to be able to somewhat comfortably use the bathroom with bare feet. Also the hot water took *ages* to come out, i.e. with it on maximum flow and maximum heat it took 1.5 minutes to get to get hot water out). They have a wonderful shuttle service to take you up to the ski field. There are two dinner restaurants here. The French one was just wonderful (we ate there three times) - it was quite expensive but every time we went we felt that the quality of the food and the service left us feeling very happy with the value for money. They also had a more casual dining area which we also went to three times - this was much more average quality (in terms of both the service and also the quality of the food). The breakfast buffet was top quality with a lot of choice.
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+1
We stayed 3 nights at this lovely place. The uniqueness of this hotel is the service level of all the staffs and the ultra convenience for skiers/snowboarders. Ur ski boots will be nicely placed near the door for u and when u return , they do the same for ur shoes so u can conveniently change out. Moreover the warm welcome by Ms Okamoto everytime after we got back from our ski sessions was so heartwarming. She gave us really useful information and tips on where to ski which really benefited us greatly. We felt we were returning to a home instead of a hotel. And U dun hv to worry about lugging ur skis after renting from the shop and they do the returns for u when u leave. The courtesy transfer service they provide to some nearby popular spots is also a bliss. To add on , their half board is highly recommended . The nightly dinners were such gourmet delights that me and my husband looked forward to every night. They spared no expense to change the ingredients to cater to my dietary requirements and not just replace with some make do dish just to do the job. Oh some wild animals sightings during dinner were a bonus. Last but not least , the servers were so attentive and friendly that we truly enjoyed all our meals at the restaurant. We will definitely return!
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We are a family of 4 (kids 12 and 14).. stayed at the junior suite at the hotel. The hotel was the highlight of our trip to Hakuba. - Service: haven’t seen better service than this. Masa-san and the front office girls were incredibly friendly and helpful (booking taxis from /to Nagano, restaurants, etc)... they clearly went out of the way to welcome us and help us with the skis /equipment daily. Masa-san was very prompt and helpful In his emails (even before we reached ) to give us options on ski lessons, restaurants, taxis,etc. - Room: the junior suite was a decent size for a family of 4, with a very large jacuzzi. The only drawback was no onsen at the hotel...but we used the one at Shimosan. - Location: The hotel is at Wadano, slightly away from the main village, but most restaurants are 10-15 mins drive by taxi (though getting back was a hassle as taxis were not as easy to get). The ski slope was a 20mins drive for us. - Food: breakfast was very sumptuous with good western breakfast options. Overall would highly recommend this hotel to anyone visiting Hakuba.
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Excellent and very thoughtful service. Little details like bringing your skis back from the shop down the street after you choose your rentals to having your shoes ready at the front lobby when you return from the gondola. They also have tea Only downside is this is not ski in and out, however they do provide you with car service to and from the Happo One Gondola as well as pick up and drop off at the Happo One bus terminal. Important to note, most places we found were not ski in and out. The breakfast was delicious and the staff at the restaurant and lobby were great. The rooms were very old fashioned (think little French villa in Japan) but super clean and charming. They also had aromatherapy associates toiletries and an in room jacuzzi.
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PRICE RANGE
$303 - $540 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureHakuba-mura
NUMBER OF ROOMS
28
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