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Yuzawa New Otani

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56 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Reviewed December 8, 2016 via mobile

I'm writing as I'm being kept awake by the noisy karaoke singing from the bar upfront. It's 1am now and the singing and ruckus is still ongoing since 9pm. Bad location plus lousy windows against noise.

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Helpful?
Thank Anoynomous S
湯沢ニューオータニ, 支配人 at Yuzawa New Otani, responded to this review

Thank you kindly for staying with us at the Yuzawa New Otani . We appreciate your feedback about the issue with noise from the Karaoke Bar. As soon as your concern was brought to our attention on the 2nd day of your stay, we moved you to our Suite for the rest of your stay. I hope this made your...

Reviewed May 13, 2016

We have stayed for two nights and the experience was amazing. Firstly the location was very good, around 10mis walk from JR station (not the nearest one but good enough). More importantly there is a shuttle stop in front of the hotel so you could reach most of the ski areas easily. The room is big and cozy, the view...

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Thank stephenw768
Singapore, Singapore
Reviewed April 23, 2016

The good 1. Fantastic service by the staff. They dont speak English well, but at least they try their best to make sure you are happy! 2. Good breakfast - Japanese. Coffee is nice too. 3. 10 min walk from the train station. 4. Nice onsen for the family. They also have private onsens which you can book. 5. Crazy...

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Thank AlvinChanJB
Reviewed June 8, 2015

Hotel is close of JR station, ofter free shuttle and have a rental service of ski. We rent a snow boots (Y500) and used a locker at morning (before checkin). No wifi in room, only in Lobby. Have a private onsen, with reservation. Excelent breakfast in japanese cuisine. Love Yuzawa !

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Thank Jeronimo K
Singapore, Singapore
Reviewed January 4, 2015

Honestly, I didn't know what to expect staying at this Hotel as I was thinking we booked ourselves (via a friend's help and recommendation) a proper hotel room with beds. We went during winter where the town was covered with snow and it was snowing when we arrived. It was a pleasant surprise to walk into the room and see...

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4Thank Sophia S
Jakarta, Indonesia
Reviewed June 14, 2014

Beyond expectation, they have every criteria on my check list, price, location, service, room size and ONSEN . They even pick you and send you to yuzawa station, anytime; the shuttle is just outside the hotel. Superb, I will definitely come back here again in my next trip to japan

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Thank michloeku
Bangkok
Reviewed April 16, 2014

very lovely nice service, though little English skill. room quality is exceptional, nice onsen. Too bad that outdoor onsen available only for Women. Easy access because hotel shuttle van always available. Gara yuzawa shuttle bus stop at Hotel too.

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1Thank Narain C
Taiwan, Japan, UK, USA
Reviewed February 25, 2014 via mobile

If u are looking for the experience to stay at a Japanese ryokan but wants a private bathroom and at a afforable price. this is the place. Staff is very friendly but only understand very very basic English. Hotel has hot spring facilities one small outdoor pool and one indoor pool. Although the hotel is quite "old", it was well...

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1Thank Darkcoco
hanoi
Reviewed February 10, 2014

If you are up for the real experience and not at a resort with other foreigners.. this is for you. The service is cordial and pleasant and no real complaints at all except wifi is only on the public main floor. The onsen inside the hotel is amazing ... women have outdoor onsen. The products they give you to use...

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1Thank huandersens
Singapore, Singapore
Reviewed November 6, 2012

Realised that there is almost no english review of the hotel. this does not come as a surprise after having visited the place last week. i got a feeling that i was the only person in the hotel who doesnt speak in japanese. it was almost full house for both nights that i was there. it is really evident that...

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Helpful?
Thank Jessie_car
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Yuzawa New Otani

Address: 330 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
Location: Japan > Chubu > Niigata Prefecture > Minamiuonuma-gun > Yuzawa-machi > Echigoyuzawa Onsen
Price Range: $66 - $455 (Based on Average Rates for a Standard Room)
Number of rooms: 83
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Yuzawa-machi
#4 Onsen Hotel in Yuzawa-machi
#4 Ski-In / Ski-Out Hotel in Yuzawa-machi
#7 Best Value Hotel in Yuzawa-machi
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Questions & Answers

Here's what travelers have asked, with answers from Yuzawa New Otani staff and other travelers.
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Questions? Get answers from Yuzawa New Otani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“make sure you tell them you dont want a smoking room”
 of 5 bubbles AlvinChanJB, Apr 23, 2016 | Read review
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