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Yuzawa New Otani

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62 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Auckland, Auckland, New Zealand
Reviewed 2 days ago NEWvia mobile

We spent 3 nights at this hotel and decided to stay Japanese style. This meant we slept on the floor....and had a traditional low table. It was great to experience this type of culture but for me 3 nights on the floor was enough. They had delicious food in the restaurant and it was very reasonably priced. Staff were great...

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Thank SharonandSean
Singapore
Reviewed 1 week ago

pretty satisfied with the hotel overall. Probably because we came in the off season so it was quite quiet and peaceful. Nice room to fit 5pax, the futons were comfortable. walking distance to the train station and the hotel also provides a shuttle to the ski resorts. Onsen available in the hotel but there is also the private onsen where...

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Thank swatdila
湯沢ニューオータニ, 支配人 at Yuzawa New Otani, responded to this review

Hello. And thank you very much for staying at our hotel. I hope to see you again at the Yuzawa New Otani. Sincerely.

Singapore, Singapore
Reviewed 1 week ago

stayed here for 2 nights and i must say this place offers you the best rest one could ever ask for. it is a beautiful and peaceful place, and the price is considerably reasonable especially considering that its relatively near to the station and that! saves you quite a significant amount of time & energy travelling. PLUS there's a free...

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Thank shiikaii
湯沢ニューオータニ, 支配人 at Yuzawa New Otani, responded to this review

Hello. And thank you very much for staying at our hotel. I hope to see you again at the Yuzawa New Otani. Sincerely.

Reviewed 1 week ago via mobile

Within walking distance from Echigo Yuzawa station. Very peaceful environment with very helpful and friendly staff. Fantastic keisaki dinner and sake. Shuttle bus to rope way, Gala Yuzawa, station and ski resort. Will definitely stay here again.

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Thank 11albertc
湯沢ニューオータニ, 支配人 at Yuzawa New Otani, responded to this review

Hello. And thank you very much for staying at our hotel. I hope to see you again at the Yuzawa New Otani. Sincerely.

Reviewed December 8, 2016 via mobile

I'm writing as I'm being kept awake by the noisy karaoke singing from the bar upfront. It's 1am now and the singing and ruckus is still ongoing since 9pm. Bad location plus lousy windows against noise.

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Thank Anoynomous S
湯沢ニューオータニ, 支配人 at Yuzawa New Otani, responded to this review

Thank you kindly for staying with us at the Yuzawa New Otani . We appreciate your feedback about the issue with noise from the Karaoke Bar. As soon as your concern was brought to our attention on the 2nd day of your stay, we moved you to our Suite for the rest of your stay. I hope this made your...

Reviewed May 13, 2016

We have stayed for two nights and the experience was amazing. Firstly the location was very good, around 10mis walk from JR station (not the nearest one but good enough). More importantly there is a shuttle stop in front of the hotel so you could reach most of the ski areas easily. The room is big and cozy, the view...

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Thank stephenw768
Singapore, Singapore
Reviewed April 23, 2016

The good 1. Fantastic service by the staff. They dont speak English well, but at least they try their best to make sure you are happy! 2. Good breakfast - Japanese. Coffee is nice too. 3. 10 min walk from the train station. 4. Nice onsen for the family. They also have private onsens which you can book. 5. Crazy...

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Thank AlvinChanJB
Reviewed June 8, 2015

Hotel is close of JR station, ofter free shuttle and have a rental service of ski. We rent a snow boots (Y500) and used a locker at morning (before checkin). No wifi in room, only in Lobby. Have a private onsen, with reservation. Excelent breakfast in japanese cuisine. Love Yuzawa !

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Thank Jeronimo K
Singapore, Singapore
Reviewed January 4, 2015

Honestly, I didn't know what to expect staying at this Hotel as I was thinking we booked ourselves (via a friend's help and recommendation) a proper hotel room with beds. We went during winter where the town was covered with snow and it was snowing when we arrived. It was a pleasant surprise to walk into the room and see...

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4Thank Sophia S
Jakarta, Indonesia
Reviewed June 14, 2014

Beyond expectation, they have every criteria on my check list, price, location, service, room size and ONSEN . They even pick you and send you to yuzawa station, anytime; the shuttle is just outside the hotel. Superb, I will definitely come back here again in my next trip to japan

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Thank michloeku
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Yuzawa New Otani

Address: 330 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
Location: Japan > Chubu > Niigata Prefecture > Minamiuonuma-gun > Yuzawa-machi > Echigoyuzawa Onsen
Price Range: $68 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Yuzawa New Otani 3*
Number of rooms: 83
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Yuzawa-machi
#3 Onsen Hotel in Yuzawa-machi
#3 Ski-In / Ski-Out Hotel in Yuzawa-machi
#6 Best Value Hotel in Yuzawa-machi
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Questions & Answers

Here's what travelers have asked, with answers from Yuzawa New Otani staff and other travelers.
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Questions? Get answers from Yuzawa New Otani staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“book the private onsen and relax in privacy”
 of 5 bubbles swatdila, 1 week ago | Read review
“make sure you tell them you dont want a smoking room”
 of 5 bubbles AlvinChanJB, Apr 23, 2016 | Read review
2 of 2
Questions? Get answers from hotel staff and past guests. Ask a question