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731-1 Tsuchidaru Iwappara Ski Area, Yuzawa-machi, Minamiuonuma-gun 949-6103 Niigata Prefecture
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Traveler (240)
Room & Suite (45)
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About

#1 of 108 hotels in Yuzawa-machi
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Relax in our hotel with fresh air and a fantastic view of the mountains surrounding. Our 100% pure onsen (hot spring) is officially approved by research institution, that the water has effects for neuralgic, muscle pain, joint pain, pain shoulder and 10 more symptoms. We are sure that soaking in our onsen should take your tiredness away in no time. Our French full course dinner is made by our own chef, using local ingredients. Every room in our hotel has there own private bath and toilet. Especially for premium deluxe type there is a private bathtub in balcony as well. And also for your convenience we have free WI-FI, free drink service at our lounge and shuttle bus from Echigo-Yuzawa station.
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Room & Suite (45)45
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Free breakfast
Canoeing
Golf course
Indoor play area for children
Children Activities (Kid / Family Friendly)
Wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Hiking
Ski rentals
Skiing
Tennis court
Fishing
Table tennis
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Spa
Hot spring bath
Open-air bath
Ski In / Ski Out
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Japanese
164Reviews10Q+A19Room tips
Traveler rating
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zeallim wrote a review Mar 2020
Singapore, Singapore3 contributions2 helpful votes
Summary: + Impeccable service from the Staff and fantastic meals provided were the highlights of our stay, despite unfortunate circumstances (high temp, no snow, closure of Iwappara). + Communication before, during and after the trip made it feel personalised. + Book thru the hotel website for the 22,000 yen best deal, if available, (inclusive room, dinner and bf, ski wear, ski rentals). + Special thanks to Mr Shotaro, Mr Kota and hard-working Hotel Driver. + I would rate the hotel alone 3.5/5, but the services from the staff brought it up to 5/5 Special note: 2 days before our stay, we noticed a heat front hitting whole of japan with temperatures soaring to 15 Degrees C (Mid March). This would definitely impact our intent of skiing and one of the main attractions of the hotel being a ski in/out. We phoned the hotel and were told that Iwappara (next to hotel) was closed, and arrangements were being made to provide shuttle service to a nearby operational Ski Resort. We decided to not cancel. During our stay, there were less than 10 guests (due to Covid19 and no snow). Hotel made special arrangements which enabled us to ski 2/3 of the days. Location: + Mid-hill between two ski slopes (would have been awesome if Iwappara was open) - Most of the few shops (mainly restaurants) nearby seemed close (maybe due Covid?) - Pretty much stuck in hotel area after last shuttle (long walk down to town) Facilities: + Free upgrade to family room with awesome panoramic views + Lots of comfortable lounge sofas strategically placed throughout hotel, Hotel lobby felt cosy + Onsen was well-maintained with awesome views, indoor/outdoor - in room toilet felt cramp, (used the onsen facilties mostly) - Rooms were slightly aged, hotel gave a "The Shining" vibe ??? The ground floor of the main building had quite a number of band music rooms which puzzled me. Meals: + awesome view from restaurant, same for dinner and bf + Dinner: main highlight of stay, delicious, menu for both nights was different, 5-6 course, able to state preferences, fresh ingredients. You could be expecting to pay ~$50-100 per pax outside for a similar meal elsewhere. +/- Selection of Japanese/Western set, both days japanese menu was the same, may consider changing a few items on the hot plate Services: Shuttle Service - requirement to pre-book and fixed timings + Driver was helpful in assisting with luggages and ski equipment + Hotel accommodated to adhoc requests (low guest, may not be avail) Frontdesk + Most are well-spoken in English + Polite and will do their best to accede to your requests or queries + Customer Service Excellence (E.g. Grateful to Mr Shotora who took the van keys and stepped out of office to provide a lift to the train station so we could make it in time for our shinkansen.) (E.g. Upon realising there was some miscommunication for our ski transport, the hotel immediately made arrangements to ferry us using the hotel bus) Recommendations: - Provide a yukata so guests can wear them to the Onsen. - Provide towels in the Onsen so guests need not bring back their wet towels to the room if they needed it the next morning. - The breakfast portion seemed a little overkill, perhaps could create a list for guests to select what they wish to have. Will definitely return here for my next trip!
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Date of stay: March 2020
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Room Tip: Rooms with the Panoramic windows provide an awesome view of the Yuzawa mountains
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Casey C wrote a review Feb 2020
Singapore, Singapore68 contributions27 helpful votes
My family of 4 just spent 3 days and 2 nights at Sierra Resort Yuzawa and had a lovely time. From the staff, the complimentary mini bar, the 5 course dinner to the onsen, it’s obvious that great effort is made in making sure every little details has been a considered to make a guest’s stay more pleasant. The only con against the resort is its location. As others have mentioned, from the car park where the shuttle drops you off, there’s still a bit of a downhill walk through an underpass (with steps) to get to the resort (and when leaving, it’s an uphill climb). Not exactly easy or safe especially when weather conditions are tough. In addition, the ski in and ski out wasn’t too ideal either. I was really looking forward to being able to ski in and out from the resort and didn’t mind paying the relatively high price for the resort. We skied on 2 days. On the first day, due to the warm weather, the path leading down to the nearest lift was tough to ski on as there were lots of brown patches of exposed grass. After a heavy snowfall overnight, the second day was the complete opposite as we had to struggle through knee deep snow. The alternative was to lug our skis uphill to the chair lift. I hope the resort will consider providing ski transfer service to the nearest lifts when weather conditions make it difficult to get to the lifts. Having said all that, we still had a great time and hope to be able to return to the resort again.
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Date of stay: February 2020Trip type: Traveled with family
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Response from yuzawa3250, フロントスタッフ at Hotel Sierra Resort Yuzawa
Responded Feb 20, 2020
Thank you so much for choosing us. Just as you are mentioning, we definitely need to consider an option to lift up all of guests' ski gears, especially for the guests who have small kids. For begginers of ski and small kids, the nearby slope is difficult to ski down, so we need to think of a better option for that. Thank you again for staying with us and your kind words. We are improving our service to satisfy our guests more and let them relax in our facility. We are very looking forward to serving you again! Kota Tsuchiya Sierra resort Yuzawa
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Sarah B wrote a review Feb 2020
67 contributions6 helpful votes
I stayed here for 1 night with my husband on an overnight ski trip. This hotel is pricey, but it was worth it for the quality of service, amenities, and location, which ultimately led to a stress-free vacation. Pros: Very helpful and attentive staff World-class hot springs Gourmet dinner English-speaking support provided On-site rental shop Discounted lift tickets Comfortable, modern lobby and shared areas Excellent location Free shuttle service to/from Echigo Yuzawa station All of the small things that made my stay special, including the free hot drinks, coffee, and snacks in the lobby, the small, private sitting areas looking out over the mountains, and the free sleds and snow toys parents and children could use to play next to the hotel. Cons: The price - quite expensive but, considering this is the nicest hotel in the immediate area, it is easy to understand the cost The rooms are large, clean, and the linens and furniture are new. However, compared with the gorgeous lobby, restaurant, and onsen facilities, they are not at the level expected for this class of hotel.
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Date of stay: February 2020
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Response from yuzawa3250, フロントスタッフ at Hotel Sierra Resort Yuzawa
Responded Feb 10, 2020
Thank you so much for staying with us! Every year, we try to improve our rental service, so we are very glad to see your words. As you kindly commented, we need to make our rooms better as well as the lobby and restaurant. We hope to serve you in the near future. Thank you again for choosing us for your stay. Best regards, Kota Tsuchiya
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MananShamihoke wrote a review Dec 2019
Tokyo, Japan520 contributions83 helpful votes
+1
This, was the best stay I ever experienced in my life. Overall trip was so good and the experience was mine blowing thanks to the Sierra hotel and their staff. I don't have any cons to speak of... So just mentioning the pros... 1. Location : excellent location. Right in the middle of the ski slope. You can see the mountains and the valley from the hotel balcony. Overall Yuzawa town is also very conveniently reachable from Tokyo. 2. Onsen: The best highlight of the hotel is their outdoor onsen, with views to die for. The onsen is clean, indoor and outdoor and with breathtaking views. 3. 7 course dinner : The dinner was part of the package and what a package it was. Have a look at some of the pics below and you'll be able to see the quality of the food they served. Everything top notch. 4. Staff and service :The staff was so kind and helpful. They allowed us to use the shuttle bus for extra trips, apart from the 1 time transfer to and from the station. They also guided us about the many attractions in Yuzawa so that we could have a good 2nd day also. I usually don't like to stay at one place and experience the same thing again and again. But I'd surely like to come back to this hotel in spring time.
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Date of stay: December 2019Trip type: Traveled with family
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Response from yuzawa3250, フロントスタッフ at Hotel Sierra Resort Yuzawa
Responded Jan 20, 2020
Thank you so much for your staying with us and your kind comment! We are very glad to know that you have experienced a wonderful time here. The end of December is one of the best seasons to see the mountain view from our onsen. The view is amazing at the end of winter as well, for our guests are able to see snow covered mountains and cherry blossom at the same time. We really hope you are coming back on those dates and enjoy it. Thank you again and we are very looking forward to seeing you again! Kota Tsuchiya Sierra resort Yuzawa
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Kochiken wrote a review Mar 2019
Minato, Japan12 contributions2 helpful votes
A brief one night stay but fantastic location and very good service. Located on the slopes with easy access from the station (Echigo Yuzawa) - definitely very convenient. The new onsen has beautiful views and recharges the body after a day of skiing. The slopes are particularly good for beginners!
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Date of stay: February 2019Trip type: Traveled with friends
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Response from yuzawa3250, Matsumoto Tomonori at Hotel Sierra Resort Yuzawa
Responded Apr 17, 2019
Thank you for staying with us and making time to post review of your stay. Thank you also for your kind comments about the new onsen, we are very happy to know that you have enjoyed it. We hope to serve you again in near future! Matsumoto Tomonori
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PRICE RANGE
$227 - $349 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNiigata PrefectureMinamiuonuma-gunYuzawa-machiEchigoyuzawa Onsen
NUMBER OF ROOMS
53
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Frequently Asked Questions about Hotel Sierra Resort Yuzawa
Which popular attractions are close to Hotel Sierra Resort Yuzawa?
Nearby attractions include Iwappara Ski Resort (0.1 miles) and Yuzawa Central Park (0.6 miles).
What are some of the property amenities at Hotel Sierra Resort Yuzawa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Sierra Resort Yuzawa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sierra Resort Yuzawa?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Sierra Resort Yuzawa?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Sierra Resort Yuzawa?
Conveniently located restaurants include La Locanda Del Pittore, Paku Paku, and Iwappara Ski-Jo Resort Center 1.
Which languages are spoken by the staff at Hotel Sierra Resort Yuzawa?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Sierra Resort Yuzawa?
Many travelers enjoy visiting The Site of Sakado Castle (9.1 miles).
Does Hotel Sierra Resort Yuzawa have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Sierra Resort Yuzawa accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.