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Shiga Palace Hotel

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70 Reviews from our TripAdvisor Community

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Showing 38: English reviews
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Canberra, Australia
Reviewed 2 weeks ago

We booked our stay through Zen who we had met in 2016. She is very friendly, enthusiastic and helpful. The hotel is beautiful, clean and very comfortable. The buffet style food was excellent with a good range of choices. The staff are all friendly and helpful. We will definitely go back - we love the place.

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Helpful?
Thank Roni G
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

G'day Roni-san, Thank you for taking time to write a review about your stay at our hotel. The whole staff are sending their regards to you both and looking forward to your coming back "home"...

Reviewed 4 weeks ago

My wife and I stayed here for two nights during our trip to Japan. Comfortable and quite a large room with everything we needed. It was great staying right on the hill. Staff was very welcoming. On sight onsen was really nice. Also enjoyed the deep soaker tub in the room for when I was too tired to walk down...

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Helpful?
Thank Tyler K
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello & good day Tyler! Thanks for choosing our hotel for your holidays and we're glad that you like the place. Yes, a soak in the onsen after an active day at the snow is refreshing. Waiting for your next visit and thanks too for taking time to write a review.

Brisbane, Australia
Reviewed 4 weeks ago

I stayed at Shiga Palace Hotel for two nights with my 7-year-old and 9-year-old in the middle of December. Staff at this hotel was very friendly, caring for our kids. During our stay they served set-meals not buffet-style. I really enjoyed all the meal, a lot of different dishes. Unfortunately my kids are still little, they could not finish all...

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Helpful?
Thank yukonihongo
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

G'day Ms. Yuko! Thank you so much for the nice review. We're glad you and your kids enjoyed your stay. After-dinner-chat with the kids at the lounge was nice and both were so nice as well. We bought some new Christmas decors from Hawaii for next year. Hope you can come again and together let's have fun at the fireplace......

Reviewed February 3, 2017

Shiga Palace is a great place for family vacation. We went there for Chinese new year holidays with 2 of our kids (5 & 2 years old). We all enjoyed it. Especially the hospitality of Ms. Zen who personally takes care of everything for you. I would recommend to communicate with her beforehand so that you can organize a schedule...

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Helpful?
Thank Vijay R
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Good evening Mr. Vijay, thank you so much for making a review of your stay at our hotel. We are glad that you and your family enjoyed the stay. And thank you too for advising our future guests to get in touch with us before their schedule... That's really a good idea! Now there's a reason to come back again...

uk
Reviewed January 31, 2017

Did not stay here, but came for a day of ski, the Front Manager Zen was very welcoming. Got me sorted out with hiring forms and payment, offering a deal for the ski lift with lunch voucher. Ski department was in the basement, not easy to walk up the stairs in your ski boots and carrying the gear. Quick service...

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Helpful?
Thank redtraveller_8
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello & good day! Thank you so much for taking time to write a review. It doesn't matter whether you are staying at our Hotel or not as long as you choose to avail any of our services, you are our GUEST! And we thank you for that. Yes, the snow is really amazing and great snowfall as compared to...

Reviewed January 27, 2017

Shiga Kogen is a very large ski resort. So we decided to split up our ski vacation by staying at two different locations. We spent the first 3 nights in Ichinose, the "hub" of Shiga Kogen, and the last 5 nights were spent at Shiga Palace. Having compared the two places, we find Shiga Palace beating the competitor in nearly...

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Helpful?
Thank Ken L
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello and good day Mr. Ken! Thank you so much for such a nice review. It's an honor to be given such a remark! Yes, I believe you that the view from the summit of Yokoteyama is spectacular. To add, the snow monster all the way to the summit is an added attraction. You can only see this in 2...

Mexico City, Mexico
Reviewed January 24, 2017 via mobile

I don't know how to start, first of all The Shiga Palace Hotel, is the best hotel I ever been. Why? 1. You'll find the most amazing staff working there, looking for you in every single detail, doing all of their best in order that you have the most amazing vacation, all of the persons working there, leading by their...

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Thank Ezequiel L
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Ola mi amigo Ezequiel! Wow! that was an amazingly detailed review... thank you so much! Me and my team were so glad to be a part of your memories in Japan. As I am a traveler myself, not only that I want to SEE the place but also to feel and experience the culture... talk with the local people... and...

Auckland, New Zealand
Reviewed January 18, 2017

We arrived Shiga Palace Hotel in December 2016 with warmest welcome. The first time we felt to be home in a strange place. Nice people, Excellent service, traditional Japanese style room and easyway to Ski area, everything are impressed, Especially when I was injured, they drive me one hour to the town hospital with interpretor to check. The same day...

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Thank kellyzhxw
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Good evening Ms. Kelly! Thank you so much for taking time to give us a review. Hope you are well now. I know you missed the snow as you only snowboard on the first day. Well, there's a reason to be back again! And mind you, the snow is so amazing this time that the chairlift to the summit was...

Reviewed January 16, 2017 via mobile

We stayed at the Shiga Palace in December 2016. The hotel is well located with a choice of two big slopes just a short shuttle ride away. Full ski equipment rental is available from the hotel itself. Rooms are adequate and warm. The onsen downstairs is wonderful to soak in after a day out in the cold. Meals can get...

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Helpful?
Thank Elhchew
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Hello and good day Ms. Chew! Thanks so much for the nice review! The whole staff were so glad that we were able to help you in making memories here at Shiga Kogen. I can still remember the facial expression of the kids when they return to the hotel and ran to me and told me with excitement how they...

Tokyo, Japan
Reviewed January 15, 2017

I stayed in Shiga Palace Hotel from Dec 31st, 2016 to Jan 2nd, 2017. This hotel is a really Japanese traditional hotel (ryokan) with hot spring bath (onsen). The room was nice and very clean. The food was great since I could enjoy Japanese traditional food esp the food for year end and new year. The public hot spring (onsen)...

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Helpful?
Thank yuinjpn
Zen T, Front Office Manager at Shiga Palace Hotel, responded to this review

Thank you so much for choosing our place to end your 2016 and welcome 2017! We are glad that you like the place and had a wonderful year-end getaway. We thank you too for giving such a nice review of the hotel which may be of help to those planning to visit us. We presume you enjoyed the delicious crumpet...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to Shiga Palace Hotel♪ A place where the sun creates a soft and gentle glow. A rich interior offers a relaxing ambience. Enjoy the high country of Japan,feel special in this place of peace and tranquility. The service that we offer is sincere,pleasant and comfortable. It is a perfect blend with the peace and tranquility of Shiga Kogen.■Capacity/600 persons ■Guest Rooms/80 rooms■Dining Area 600 seats ■Restaurant 40 seats■2 Large Onsen/Men 40 persons・Women 40 persons■Large Banquet Hall ■Sundry Shop ■Game Corner ■Coffee Shop■Restroom fof Physically Challenged ■Medical Clinic ■Parking Lot★Hotaru Onsen★ an area rich in hot springs,offering an abundance of pure natural water. The warmth of the hot springs,available 24 hours a day, will refresh your skin and relieve you of the weariness of travel. There are two larges baths and spacious washing areas. The calming openness will create a time of peace and relaxation for you.■Quality of the water : 100% pure natural hot springs■Benefits : relieves tension, muscular pain, joint pain, shoulder aches, fatigue,chronic digestive system conditions, skin inflammation, diabetes ... more   less 

Additional Information about Shiga Palace Hotel

Address: 7148 Hirao | Kumanoyu Hotaru Onsen, Shimotakai-gun, Yamanouchi-machi 381-0401, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Shimotakai-gun > Yamanouchi-machi > Yudanaka shibu Onsen , Shigakougenhoppo Onsen , Kumanoyu Onsen
Price Range: $109 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shiga Palace Hotel 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Shiga Palace Hotel Japan/Yamanouchi-Machi, Nagano Prefecture
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Yamanouchi-machi
#2 Spa Hotel in Yamanouchi-machi
#11 Best Value Hotel in Yamanouchi-machi
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Questions & Answers

Here's what travelers have asked, with answers from Shiga Palace Hotel staff and other travelers.
1 question
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Sydney, Australia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask Zen for advice.”
 of 5 bubbles ronig616, 2 weeks ago | Read review
“Higher floors have less noise.”
 of 5 bubbles kellyzhxw, Jan 18, 2017 | Read review
“get the front rooms to get a ggreat veiw of the alps”
 of 5 bubbles maryaidineg, Apr 13, 2016 | Read review
“We were on the 4th floor and it was very quiet.”
  • Room with Tatami Area and Shared Bathroom - it does have a toilet and wash basin though
  • View from my bedroom window at Shiga Palace
 of 5 bubbles SueXD, Mar 4, 2016 | Read review
“Ask for a tatami room. The best views are from the front side of the hotel.”
 of 5 bubbles Jrpope, Jan 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question