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Hotel Grand Phenix Okushiga

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Hotel Grand Phenix Okushiga
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106 Reviews from our TripAdvisor Community

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Showing 8: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2016 via mobile

Great escape from the city. Beautiful chalet with decor from Europe. The fireplace in the lounge is gorgeous. The restaurant staff said we can have dessert and coffee there which was fantastic. Spacious rooms with high ceiling and great view. We could go straight onto the ski slopes and the hotel gave a discount for the ski lifts which was... More 

Helpful?
2 Thank Emi O
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing our hotel and staying top floor room. And we are very happy to hear your positive comment of our hotel and look you like our hotel. It was a great pleasure for us to serve you all and we will share your comment to our staffs. We are looking forward to seeing you again. Sincerely,... More 

Perth, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2016 via mobile

We have spent 4 nights here and expected to ski for 2 days however we only got 1 in as 2 storms hit over our stay. The hotel was a great haven while watching the snow and wind. In a nutshell the rooms, Onsen, lounge and staff are top notch. We were close to the ski lift so could get... More 

Helpful?
1 Thank Terry F
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. Nearest ski area were closed for 2 days because storms hit us when you were staying. However it is great pleasure to hear that you enjoy the relaxed hotel stay. In addition, we are glad to make you satisfied with the food selection. I will certainly share your comments with our... More 

London, United Kingdom
1 review
Reviewed January 18, 2016 via mobile

We arrived here for the first stop of our honeymoon. To say we were exhausted after a 12 hour flight and 4 hour bus journey would be an understatement but hotel's welcome could not have been better. A staff member rushed out to take our luggage from me and they had already guessed my name and had the check in... More 

Helpful?
Thank dphs2015
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga and coming here after long trip. We are very happy to hear your warm comment in spite of some troubles. All our staffs cannot speak English fluently. However we always try to keep good communication with our guests and to provide hospitality. We are looking forward to seeing you again. Sincerely,... More 

Melbourne
Level Contributor
253 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed February 10, 2015

After staying in a much less comfortable Ryokan for the first part of our annual ski trip to Japan, we always look forward to our arrival at the Phenix! So many of the staff have been here for years and remember us. Other guests are friendly too! We book directly and communication with management is timely and professional and they... More 

Helpful?
2 Thank MargaretPowell
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for coming back to our hotel again. We were happy to meet you and to stay our hotel . We truly do appreciate your loyalty to our resort over the years. And I am so glad to read that you had such a nice stay with us and that you enjoyed our Italian restaurant and lounge. We have... More 

Melbourne
Level Contributor
253 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed February 5, 2013

This is our 4th visit here over 5 years, each time staying at least a week...many of the staff remain and we feel like we are coming home....Saitosan in the Italian Restaurant...Mizukawasan in the Japanese Restaurant and lounge ( he has our vote for the best smile!)This is a little boutique oasis with all the charm and relaxation of a... More 

Helpful?
7 Thank MargaretPowell
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for taking time out of your vacation to share your positive experience at our Hotel. We truly do appreciate your loyalty to our resort over the years. All of our associates take great pride in knowing that we have guests who come back year after year. And I am so glad to read that you had such a... More 

Australia
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 24, 2013

We finished our Japanese vacation with a week in the snow at Shiga Kogen. Unfamiliar with this part of Japan we were delighted by every new discovery. Central to a wonderful backdrop was the Hotel Grand Phenix and it's committed team who made our stay feel like a real home away from home. The rooms were spacious and well appointed,... More 

Helpful?
3 Thank FlyingTheCoop
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for the great comments regarding to our staff,restaurants and overall Hotel experience ! I am so happy to hear that you enjoyed your recent experience with us. We will share your commments with our entire staff. And I truly hope you will keep the Hotel Grand Phenix in mind for your future traveling to Japan. Thanks again and... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 26, 2012

We have been coming to Japan to snow ski for a number of years now and the the Hotel Grand Phenix is a home away from home. Food: I'm vegetarian and the food selection is great. Fresh, clean and very well prepared. They even have extra fruit for my breakfasts! Staff: All the staff are wonderful. Friendly, helpful and happy.... More 

Helpful?
6 Thank martin g
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. It is great pleasure to hear that you enjoy the hotel stay and found our staff to be helpful and friendly. Moreover we are glad to make you satisfied with the food selection. I will certainly share your comments with our entire hotel team to keep us motivated. Thank you once... More 

Melbourne
Level Contributor
253 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed January 30, 2012

Our little ski group, including my husband and a friend of ours were the first Australians to stay at this amazing little hotel and we are still remembered by the owner and senior staff. It has been 3 years since our last visit but some staff still remain. Many more staff seem to speak English. The excellent rooms and facilities... More 

Helpful?
11 Thank MargaretPowell
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

I would like to thank you for your every visit to Hotel Grand Phenix. It was truly pleasure to serve you. We hope that your stay was pleasant and that our accommodations and service are acceptable for you,as complete satisfaction is our goal at our hotel. Please let us know if there is any ways that we might make improvements... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking

Additional Information about Hotel Grand Phenix Okushiga

Address: Okushiga-kogen, Shimotakai-gun, Yamanouchi-machi 381-0405, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Shimotakai-gun > Yamanouchi-machi
Price Range: $106 - $558 (Based on Average Rates for a Standard Room)
Number of rooms: 35
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Also Known As:
Hotel Grand Phenix Okushiga Japan/Yamanouchi-Machi, Nagano Prefecture
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Grand Phenix Okushiga staff and other travelers.
1 question
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Questions? Get answers from Hotel Grand Phenix Okushiga staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a mountain facing room so you dont get woken by the snow plows in the carpark! We like a room on the public bath level so we just walk down the hall for a nice hot soak!”
 of 5 bubbles MargaretPowell, Jan 30, 2012 | Read review
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