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The Westin Rusutsu Resort

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Certificate of Excellence

About

#1 of 2 hotels in Rusutsu-mura
Location
Cleanliness
Service
Value
Certificate of Excellence
The Westin Rusutsu Resort is a striking 23 story hotel, set in the majestic wilderness of rural Hokkaido, Japan. This luxurious hotel with majestic views of Mount Yotei is perfect for large groups or families, featuring exclusively maisonette style rooms, for up to seven people.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Bar / lounge
Golf course
Skiing
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Spa
Ski In / Ski Out
Concierge
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Hotel links
Visit hotel website
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298Reviews
22Q+A
32Room tips
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Popular mentions
We checked in late and left early because it's just a pit-stop for us. The staff at the entrance and check-in counter staff looked disinterested in serving us. Then one of them spoke to my child in a chummy manner and we were quite taken aback. The counter staff made a mistake and thought we booked a room with two beds. He suggested adding a third bed but it will be at a cost. I must have looked annoyed because he hurriedly checked the system again and realised he made a mistake. I asked if there'll be breakfast with the room booking, and the staff said yes. Turns out, there isn't. We arrived tired and hungry, and their insolent behaviour and terrible first impression made us feel even worse. The next morning, I approached a front-desk counter staff for assistance and was shocked that he was not even in his full uniform. ??? The suite is lovely and we did enjoy the amenities, but I'm unlikely to choose this hotel again.
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This resort is big and has so much to explore. Golf courses, shopping mall, amusement park, activities and more. You can’t get bored here. It’s definitely one of best WESTIN in the world. Services, cleanliness and great food we enjoyed everything. Strongly recommend this resort to golfers, skiers and nature lovers!
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+1
This is a “can’t say enough good things” review. Four luggage hands approached me as I bicycled up to the entrance, called me by name and gave me a very warm welcome. Wow, how often does that happen? As the resort is a bit remote, a guest liaison staffer had contacted me in advance to make sure I knew how to get there and to ask if he could arrange any transportation, so he knew I was bicycling across Japan and would arrive by bike. He had informed the staff to watch out for me, and they did. THAT is service. I had a lot of Frequent Sleeper points with both Starwood and Marriott before they merged, so now I have reached a level of “lifetime triple chocolate with sprinkles on top” – so they upgraded me to Room 2104, a “Classic Suite.” The room has two levels, with a Super King bed on the upper level and a living room, bar, and extensive amenities one level down. The lower level also has two Murphy Beds (Murphys fold down from the wall.) I think that every room here has two levels, and the elevators only go to the odd- numbered floors. The bathroom has a separate toilet room – great feature. There are dual sinks, great personal amenities and the tub and shower are in the same room but are separated. That way, you can be filling up the tub while you soap and scrub at the shower (you don’t clean yourself in the tub in JP, you wash off first and then once clean, soak in the tub, as hot as you can stand it.) There’s an onsen- style seat for sitting on while you scrub, if you choose to use it. There’s an extensive set of lobby lounge privileges for Platinum and higher members, including all day long (10:00 – 23:00) soup, hors d’ouvres (hot and cold), chicken burger, salad, mixed nuts and Hokkaido ice cream – including affogato! From 17:00 to 19:00 there’s complimentary Sapporo draft beer and complimentary wine, Jameson whiskey, Gin Rickeys, Screwdrivers, and Rum & Cokes. Compared with what most hotels charge for those, it starts to make the rooms here much less expensive. Speaking again of service: while writing this, I signaled the lobby lounge waiter for one more Sapporo draft, and looked at the second hand on my watch: 40 seconds from order until my freshly- poured beer arrived. Amazing service. The bedding was very comfortable and the room was very quiet. The onsen is large and well- outfitted, with a nice changing area and showers. There is are outdoor and indoor baths. The view from the room and walking around the grounds is spectacular. My room had an end window looking towards the Shiribetsu ski area, and the other wall had windows overlooking the golf course and the Izumikawa- side ski areas. I could see for probably 70km, thanks to the clear Hokkaido air. In addition to the unexpected welcome from the front door staff, the room had large bottles of Perrier and Evian in buckets of ice and a number of snack items waiting for me. The staff are all fantastic. They can’t do enough to help. One of them told the General Manager that I was seated at breakfast and he came and introduced himself, a very warm and personable fellow. I was glad to meet him because this level of service does not happen by accident, and it’s clear that the staff love their jobs, something the GM has a large and direct influence on. The buffet restaurant was excellent for both breakfast and dinner, with a very wide selection and top- quality. The resort has all manner of non- ski season activities, too many to list. But a few include a full- bore amusement park, golf, helicopter sightseeing, river kayaking, mountain biking, horse riding, gorgeous forest walks, mountain hiking, paragliding, hot air ballooning and a huge list of crafts and art skill- building that you can undertake. It’s incredible, really. I don’t know of anywhere that offers more, and the natural beauty surrounding Rusutsu is stunning. With decades of top- level business travel under my belt, I appreciate how hard the airlines, hotels and restaurants have to work to achieve consistently good service. This hotel really deeply impressed me, and that is not an easy thing to do. Highest recommendation.
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+1
Couldn’t ask for a better hotel in this scenic location. From checking in to checking out, the staff made our stay absolutely pleasant and memorable. A ski in, Ski out resort, this was our first time experiencing real heavy snowfall, almost blizzard like conditions. Beautiful snow capped surroundings , all in the hotels vicinity. Ample snow activities to do, however you need to register at least a day in advance. As for Ski rentals, pretty convenient as the rental store is quite close to the lobby area, with locker rooms on one side and the tram on the other side ( to take you to the ski slopes) This hotel is quite self sufficient with stores selling snow gear to a mini mart, you don’t need to worry just Incase you have forgotten stuff.
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Stayed for a night en-route from Otaru to Lake Toya. The loft style room was awesome! Very spacious with bedroom and separate living room area. You enter on the top floor where the bedroom is. You walk down a relatively steep stairs down to the living room and toilet area. There are 2 hidden beds into the cabinet which provides additional living area for bigger groups/ families, It is quite cumbersome when you need to go toilets at night or you forgot something at either level. Their signature heavenly bed guarantee a good night sleep. The resort has its own onsen areas. 2 separate areas which get swapped between the gender at different times of the day. It is one of the best onsens I’ve experienced with high standards. Towels and other basic necessities are provided at the onsen. Our room reservation came with dinner and breakfast. They provide a list of restaurants where you can take your meals from. Had the buffet dinner at their coffee house. Spread was adequate with unlimited servings of snow crab legs and sashimi/ salmon roe. The buffet also provides free flow of non-alcoholic drinks which you can request over the counter. For breakfast, we decided to try the Japanese style buffet. Simple spread but with high quality. Something different from the usual western style. Wish we had stayed there longer but the price could be quite pricey in comparison to other nearby hotels. Will definitely stay here again if the price is right.
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PRICE RANGE
$181 - $1,072 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoRusutsu-mura
NUMBER OF ROOMS
210
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