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Sheraton New Caledonia Deva Spa & Golf Resort

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Lotissement 33 Domaine de Deva Route de Poe, Bourail, Grand Terre 98870 New Caledonia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (892)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New Caledonia Deva Spa & Golf Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 5 hotels in Bourail
Location
Cleanliness
Service
Value
Enjoy our unique South Pacific island location at the base of the Deva Domain with its hills and valleys facing the translucent blue waters and UNESCO World Heritage barrier reef. Located 90 minutes north of Tontouta International Airport with direct access to 13 kms of white sand beach plus endless hiking, biking and horseback riding trails, we are an ideal choice for business retreats or to share memorable moments with family or someone special in this unique part of New Caledonia.
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Room & Suite (478)478
Full view
Property amenities
Free parking
Free internet
Pool
Fitness / spa locker rooms
Bar / lounge
Beach
Golf course
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Infinity pool
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French
Hotel links
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883Reviews41Q+A94Room tips
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Popular mentions
houdanolish wrote a review Jan 2021
Noumea, New Caledonia72 contributions19 helpful votes
'I returned there at the invitation of a couple of friends passing through the region. We had dinner together at the restaurant which offered an all-you-can-eat buffet. One can legitimately be surprised that for a hotel that claims 5 stars, there is so little choice. Let’s judge: the starters came down to shrimps, sashimi, cold mussels, a tabbouleh salad, common cold meats (two different sliced ​​sausages) and that's it! A total of 6 hot dishes of any kind without any search for creativity or even extravagance: we stay on the platform of the station of the taste journey while watching the train of surpassing oneself, the desire to do better, to do more go away. It's a shame, the setting and the architecture are so exceptional!
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Date of stay: January 2021
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Response from Perrine Fermé, Marketing at Sheraton New Caledonia Deva Spa & Golf Resort
Responded Jan 31, 2021
Dear houdanolish, We would like to thank you for taking the time to review us on TripAdvisor. Comments from our guests are highly valuable to us and help us reach the level of service we strive to achieve. We are happy to know that you like the setting and iconic architecture of our resort. However we are sorry that your dinner experience did not match your expectations. We would like to raise your attention on the fact that on weekdays, we offer a cheaper buffet that on the weekends to match everyone's budget, especially families on vacation staying several days. This one features less variety than on Fridays and Saturdays. Whenever you came, we take your comment very seriously and will work on making improvements so that quality compensate for the variety. We hope that you will give us an opportunity to welcome you again, maybe on a weekend! Best regards, Sheraton Deva Team
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Peta26 wrote a review Mar 2020
Grand Terre, New Caledonia4 contributions
What a trip. Four nights here what a nightmare. We have travelled to many places and stayed in many Sheraton resorts so I was truly looking forward to this place and some snorkelling well I was ready to go home within 24 hours. Pros Comfortable pillow and bed I can see a gold course which I heard is great Cons Very Remote with no activities apart from a pool and kayaking/ paddling in lagoon Staff have limited English No shade over pool Over priced - as I sit in the hotel room waiting for room service which has a $30 aus surcharge, meals have been supplied incorrectly and you have to speak to multiple people to try and get this fixed To participate in snorkelling you have to pay for a 10 min taxi to activity centre, this is the same for other activities as well No shop Limited range of food and food very overpriced Our room is 700 m away from reception/ pool and restaurants, you can hire a bike a day for $15 to get around or walk Accomodation a long way away for children and families and no flexibility for different configurations Grass over grown They talk about Fiji time in Fiji well they are speedy compared to here Staff really do not seem bothered to want to help Ran out of toilet paper and tissues at 10pm at night Our daughter stayed with us but they still seemed to only supply two towels, two sets of cutlery, even when we ordered room service for multiple people
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Date of stay: March 2020Trip type: Traveled with family
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Response from MI_New_Caledonia, Public Relations Manager at Sheraton New Caledonia Deva Spa & Golf Resort
Responded Mar 15, 2020
Dear Peta262, Thank you for taking the time to share your feedback about your recent stays with us. We sincerely apologize that we did not live up to the standards that we want to offer to our guests. Each and every day, our team works to ensure a comfortable stay for all, however it appears we missed the mark with you, and we are sorry for this. Your feedback is extremely important and will be shared with the team. We sincerely apologize for your experience and that you left our hotel with such dissatisfaction. Our team takes great pride in ensuring the satisfaction of our guests and we hope to the opportunity to restore your faith in the future. Warm Regards, Sheraton Deva Team
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marie59sydney wrote a review Feb 2020
sydney11 contributions8 helpful votes
With our 2 kids (6-4yo) we stayed in this resort having purchased a special family package,where all kids meals were included - stay in luxe bedroom 216 (not bungalows). The Sheraton Deva is on very large site, next to the beach, well maintained, peaceful, decorated with taste. The bedrooms are large and clean, with a balcon. The bed is super comfy, large bathroom with massive bathtub and shower, delicate smell for the soaps. Very quiet too. The swimming pool is large although a bit deep for young children - it would be nice to have a dedicated area for them. Staff is friendly. The restaurants are excellent, staff is listening to special requests for the kids and always try to do their best to accomodate. The beach is beautiful although very windy and lots of dark seaweeds are not so appealing. The sea is super warm, and there is excellent snorkelling just 50m away from the shore. There are bikes available and electric cars to drive you to your rooms if they are a bit further out - kids absolutely love them (and adults too). Great kids club that was free when we booked, our kids were very happy - a treasure hunt was organised on the day they went there. Could be improved: we had to wait a long time for kids to be served, maybe bring some bread and butter on the table when we arrive. Some of the staff was confused with special family offer. Overall, a wonderful stay in a tastefully designed site, and friendly staff.
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Date of stay: January 2020
Rooms
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Response from MI_New_Caledonia, Responsable relations publiques at Sheraton New Caledonia Deva Spa & Golf Resort
Responded Feb 13, 2020
Dear Marie59sydney, Thank you for taking some of your precious time to share your feedback with the TripAdvisor Community. We are more than delighted to read your comment and to see that you enjoyed your family trip in our beautiful resort. We always do our best to provide you the best quality of service and make your stay unique and memorable. We all thank you for your recommendation. It was a pleasure to welcome you, and we hope that we will see you soon! Warmest Regards, Sheraton Deva Team
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Janine C wrote a review Feb 2020
Windang, Australia43 contributions4 helpful votes
+1
Stunning location on the beach. Beautiful for morning walks, at times you felt you were on a deserted island, being the only ones there. It was so peaceful and picturesque. However the best time by far was sunset, sipping cocktails as the sun went down over the ocean. We also enjoyed a morning treck to capture amazing views from the hill in front of the resort. The cabins were beautiful and the beds, so comfortable. All of the staff were friendly, especially Dylan on the front desk who was so helpful and knowledgeable. The pool was also beautiful. The only down side is how expensive everything is in NewCaledonia, but that’s not exclusive to this resort.
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Date of stay: January 2020
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Response from MI_New_Caledonia, Responsable relations publiques at Sheraton New Caledonia Deva Spa & Golf Resort
Responded Feb 6, 2020
Dear JanineC782, Thank you for your thoughtful posting on TripAdvisor recently, following your stay with us. We are delighted that you enjoyed your recent visit. Glad you find the location of our hotel just great. More importantly you underscored how exceptional you found the staff, dedicated to giving impeccable service without being overbearing about it. In your guest experience, the staff make you feel special. Your warm compliments have been shared with Dylan, and he has been congratulated accordingly! We are looking forward to welcoming you back very soon. Best regards, Sheraton Deva Team
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orionschwert wrote a review Jan 2020
1 contribution
This time, it looks like they ticked us off for the "after the stay experience" form, which normally reaches us by e-mail. We can imagine why. And we imagine that we had been not the only ones that week-end. Front desk seemed understaffed, even longer waiting times than usual for the mini cars, Jacuzzi out of service the first day, no pool towels the whole afternoon on the second day. The last 2 stays we had troubles on check-out at front desk. We had been overcharged for taxes when using Agoda the last time (that was luckily corrected after insisting) and this time they announced at reservations 2900 CFP for each breakfast and we had been billed 3100 CFP. We do not enjoy the misinformation which is definitely one persisting problem in this establishment. We explained that we would like to pay what we have been announced but that was declined with a big misplaced smile saying that we would have no prove of it and therefore we would have to go and fight for our right back at reservations. And as clients coming so regularly, we should know all this. Just imagine, we stay indeed approx. every 3 month for one night since years now and just the last 2 nights alone have cost us about 2000 USD, and the receptionist is saying somewhat in an uneasy way into our faces that she is not trusting us and that we should go elsewhere with our problem. A little bit more costumer orientated would have been : Ok dear guests, I would like to make an exception for you and reduce your bill about 6 USD but there was some misunderstanding during your reservation. We apologize if it was on our side. WOW - one returning costumer saved and valued......for 6 dollars :) We love this place, the mostly very friendly people, the beautiful and impressive hotel structure, the kids club (yeaahh), the pool.....it's just wonderful. But some things are not well handled here. We will come back one day but scheduling a break for now and explore the many other options like beautiful gites and lodges which are popping out of the ground in New Caledonia recently. Big thanks to Juana (?) and Elisa at reception, Marc the mini car driver, Océane at the pool area and so many other good people here. May the 4th be with you.
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Date of stay: January 2020
Location
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Room Tip: Golf view is preferable when in standard room or apartment. The bunglows, beachfront or garden,...
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Response from MI_New_Caledonia, Public Relations Manager at Sheraton New Caledonia Deva Spa & Golf Resort
Responded Jan 23, 2020
Dear Orionschwert, We would like to thank you for your review and your loyalty. We are glad that you enjoyed our amenities and facilities.Thank you for complimenting our hotel and staff, and and the mention of Juana, Elisa, Marc and Océanel! Your warm compliments have been shared with them, and they has been congratulated accordingly! This made them so happy and proud! We are quite surprised by your comment about our receptionist. It wasn't her intention to be unpleasant, we're sorry you interpreted it that way. XFP 2.900 is the price for the breakfast box and not the breakfast, that is why she asked to pay XFP 3.100 if you had a breakfast and not a breakfast box. Looking forward to an opportunity to better serve you in the future. Best regards Sheraton Deva Team
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PRICE RANGE
$177 - $280 (Based on Average Rates for a Standard Room)
LOCATION
New CaledoniaGrand TerreBourail
NUMBER OF ROOMS
176
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Frequently Asked Questions about Sheraton New Caledonia Deva Spa & Golf Resort
What are some of the property amenities at Sheraton New Caledonia Deva Spa & Golf Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton New Caledonia Deva Spa & Golf Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton New Caledonia Deva Spa & Golf Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton New Caledonia Deva Spa & Golf Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton New Caledonia Deva Spa & Golf Resort?
Conveniently located restaurants include Le Reve de Nemo, Snack l'Alizé, and Reef Restaurant.
Are there opportunities to exercise at Sheraton New Caledonia Deva Spa & Golf Resort?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness center during their stay.
Does Sheraton New Caledonia Deva Spa & Golf Resort have an airport shuttle?
Yes, Sheraton New Caledonia Deva Spa & Golf Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton New Caledonia Deva Spa & Golf Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton New Caledonia Deva Spa & Golf Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Sheraton New Caledonia Deva Spa & Golf Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sheraton New Caledonia Deva Spa & Golf Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.