First step was a donkey came to collect our suitcases which was horrible and felt mean. At the end of our stay we ran downstairs with our bags ourseleves so we didn't have to use the donkey again. The hotel is weird, on the website it describes the hotel evening resturant and in room dining, but when i asked about this on check-in i was very rudely told that there is no resturant on site. Weird. The room was nice but big buuilding works next door meant that at 8am we were greeted with the noise of donkey hooves on our ceiling lugging building supplies up and down the stairs. I found the staff pretty rude, aside from the smiley cleaner. Check in staff were surly and when i saw her again she was yelling very publicly to the man cleaning the pool and i felt like they thought they were too good for us. Not worth it. Stay somewhere else.…
It is a beautiful mansion build in the 1870's by French architecture. It is very impressive until the moment you start to peer into the details. I don’t know how hotels in Greece get 5 star status, but I’m absolutely sure that any shack can call itself a luxury hotel here in Santorini, the island with such high demand among tourists all over the world. Unfortunately, it is a very common situation here in Santorini where the hotels do not correspond to the status and value in which they position themselves on the sales channel or in social networks. I consider it simply necessary to write this review, so that everyone who is going to spend their holidays in Santorini could choose a hotel relying on actual reviews and do not believe to those photos that have been taken 15 years ago. In addition, to the beauty of the mansion itself, the authenticity of the village with its rich historical past, stunning views and good nearby restaurants, this hotel has nothing to pay 200- 500 euros per night. It could be 3 star hotel with the average price 120Euros depending on the season and the room type of course. I feel very sad that beautiful property in possession of such terrible owners who have no idea how to run the business. This hotel could be really piece of hospitality art. …
Zannos Melathron hotel was on top of the mountain. It took around 10 minutes to claim up. The view is just the city lights at night, during the day, there is no much of a view. The hotel is very clean and the staff are very friendly. The breakfast was fantastic. However, the hotel rooms itself are caves, there is no ventilation in the toilet. They did not have a shower area but an antique bath tab with no shower curtains, so the whole toilet floor filled with water when you shower. The water did not go down the drain, as the floor was flat and did not have a bit of slop for the water to go down the drain, and of course, there is no window so the water cannot dry. It was a bit of a mass I almost fall twice, but we managed. In one of the other room, there was a long tunnel on top of the bed with a window at the top area to stay in Santorini is Fira, where everything is around, shops, restaurants, and sea view. If you want the view then you have Oia, but very expensive, or Imerovigli. The area that we stayed in, Pyrgos, is a mountain area. The public transportation is a bit slow and from one bus to another you need to wait for a minimum of an hour and they run until 11:00pm only. They also have very few taxis and you need to wait for a while until you get one.…
We had our honeymoon ruined! We’ve book a honeymoon suite with panoramic pool that of course was not what we got once we arrived there. The room was over 500 euros/ night with no room service at all. No cleaning, the towels were old and terrible. The shower in our bathroom was dirty. The pillows were horrible. There we’re cockroach and dead flies on the breakfast room area. Last night the air conditioner crashed and no solution was provided. The hot water is coming from just one center boiler in a different building, so to have a hot shower we would take more than 15 min waiting for the water to come. A waist of water. We asked for a honest 50% refund but received no answer from the management. Don’t waist your money and time there.
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