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Holiday Inn Express Liverpool Hoylake

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Traveler (82)
Room & Suite (39)
Dining (11)

About

Location
Cleanliness
Service
Value
This new build 56 bedroom hotel gives you something unique;a mix of cosmopolitan, blending with the original VictorianHouse which will house our fabulous Marco Pierre WhiteFrankies New York Italian, bedrooms and meeting rooms.The supporting infrastructure offers an eclectic mix ofrural, urban and coastal activity from sailing at the seasidetown of West Kirby to playing golf at the neighbouringRoyal Liverpool Golf Club, home to the Open Golfchampionship in 2014 following its success in 2008, tosightseeing, shopping and exploring the City of Liverpool,hailed as the best European Capital of Culture on record,also ideally placed to visit the Historical City of Chester.
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Property amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair access
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Residential Neighborhood
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
Hotel deals

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
23Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
591Reviews
105Photos
12Q+A
100Room tips
Traveler rating
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Popular mentions
This hotel needs to be shut down! Firstly the standards within this hotel is worse than a hostel! On check in we got checked in by Scott where firstly; his attitude towards the guests was outrageous!! We went upstairs to find the key for the door would not work several times..
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded 2 weeks ago
Hi mabillington1, Thank you for letting us know about your experience and choosing to stay with us. First of all, I know that your experience with our hotel was not ideal. It's disappointing that we were not able to provide you with the best quality facilities. We strive to provide the best service and accommodations for our guests but regret that was not your experience. I'd like to follow up on your concerns that's why I've sent you a private message. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. All the best, Peter J. Case Manager IHGService
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Room clean, bed comfortable, shower room well appointed. Visited on a freezing cold day (having prebooked) and the heating was OFF in the room. One small heater- turned it up full but room did not heat up sufficiently to make getting changed to go out again a pleasant
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded 3 weeks ago
Hello sallyscallops, Thank you for taking a moment to let us know how we're doing; we value feedback of all varieties. I am thrilled to hear that our clean rooms and comfortable beds contributed in making your experience comfortable and memorable. On the other hand, tt sounds like we missed the mark in a couple areas and for that I am truly sorry. We greatly appreciate your constructive feedback, as we are always looking for ways to improve the customer experience. Don't worry, we'll make sure your comments will not be taken lightly & will be forwarded to the hotel for necessary corrective actions. We would be very pleased if you stay with us again. Sincerely, Krysllin G. Case Manager IHGService
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Reception good although public areas are very bleak. Room very nice. No bath but big shower - all looked new although there was rust at bottom of shower door. Had been told on arrival that grill would open at 6 and menu was provided in room. Set off for grill but it was closed -
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded 3 weeks ago
Hi fionnualag, I appreciate you taking the time to share your feedback with us as we are honored to have you as our visitor. We work hard to deliver a stellar experience for all of our guests. I appreciate your positive remarks on our staff service at the reception area and room accommodation. Although I am sorry for the undesirable experience caused by noise levels, shower drain and dining experience. I understand that feeling of dissatisfaction which is often accompanied by frustration. Any feedback on where we can improve is always appreciated. The upper management will discuss this with the involved department for correction. Again, thank you for your review and your business with IHG. I hope we could be a part of your unforgettable trip should you visit the area again. Best, Zel N. Case Manager IHGService
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Stayed here two night visiting our daughter who lives in west Kirby.its a really nice hotel .well situated in nice grounds and good parking.Its always nice when arriving ,you are welcomed with a smile ,that person was Scott on reception at the time of check in.Very helpful ,and
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I stayed here with other 6 persons and we booked 2 rooms for 2 nights, saturday and sunday nights. The first receptionist was funny and we loved his way to do with guests, but we had our 1st problem on the check-in: even if I booked 2 weeks before online and with a prepaid way
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded Dec 26, 2018
Hi Jonni1998, Thank you for taking the time to share your thoughts and experience with our hotel. Being our valued visitor, you have a keen understanding of what real hospitality means. I am sorry you were disappointed with the room amenities, bathroom sink, and dining experience. I know its not just the perfect stars or ratings that make a hotel, it's about how we take care of our guests which cannot be duplicated elsewhere. I'd like to look into the full details of your stay concerning the billing issue and earning discrepancy, as such, I sent you a private message. I appreciate your feedback as I look forward to your response. Best, Zel N. Case Manager IHGService
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Photo provided by managementHoliday Inn Express Liverpool Hoylake
Meeting room
Room with a view.
Standard double room...
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We have stayed here many times when visiting family in the area but I wouldn’t consider it a wedding venue unless it was just to accommodate guests who needed to stay over in the area. I would have the place down as more utilitarian...clean, bright, and basic....and sometimes great value for money, although not always. If you mean just for accommodation rather than the ceremony or the photographs then I would say it’s fine with the exception of some of the beds, many of which are just standard doubles with lumpy, and/or bouncy mattresses, not what you expect in most hotels these days. Also I would check that they can deal with a large number of guests as when we visited recently (stayed over Boxing Day night) breakfast, which is usually fine if basic, was chaotic because of the hotel being quite full, they were running out of everything, the drinks dispenser wasn’t dispensing hot water properly, plus there was a pile of dripping wet plates…and burnt sausages. This isn’t usual but I only mention it if you have large numbers of guests involved as you need to ensure there are enough staff to look after you properly.
2 votes
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Towels provided. No coffee maker but there is a kettle, mugs and a limited amount of tea/coffee/sugar and uht milk supplied in the room
1 vote
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Yes ive seen dog in there
0 votes
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Rooms are OK but very typical modern commercial hotel... rather impersonal but good location and car park. I complained about queue at check in and rather moderate breakfast. I said not very express !!! Good luck
1 vote
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123
"Do not bother"
"Very noisy doors and thin walls- earplugs?"
"Try a room in the next door hotel."
"Small rooms, but clean- beware of the bouncy beds!"
"all rooms are good."
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PRICE RANGE
$67 - $134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kings gap court liverpool
FORMERLY KNOWN AS
Kings Gap Court Hotel
LOCATION
United KingdomEnglandWirralHoylake
NUMBER OF ROOMS
56
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