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Holiday Inn Express Liverpool Hoylake

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Traveler (82)
Room & Suite (39)
Dining (11)
About
Location
Cleanliness
Service
Value
This new build 56 bedroom hotel gives you something unique;a mix of cosmopolitan, blending with the original VictorianHouse which will house our fabulous Marco Pierre WhiteFrankies New York Italian, bedrooms and meeting rooms.The supporting infrastructure offers an eclectic mix ofrural, urban and coastal activity from sailing at the seasidetown of West Kirby to playing golf at the neighbouringRoyal Liverpool Golf Club, home to the Open Golfchampionship in 2014 following its success in 2008, tosightseeing, shopping and exploring the City of Liverpool,hailed as the best European Capital of Culture on record,also ideally placed to visit the Historical City of Chester.
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Property amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair access
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Residential Neighborhood
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
Hotel deals
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
32Restaurantswithin 0.25 miles
4Attractionswithin 0.25 miles
Reviews & more
590Reviews
105Photos
12Q+A
100Room tips
Traveler rating
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Popular mentions
Room clean, bed comfortable, shower room well appointed. Visited on a freezing cold day (having prebooked) and the heating was OFF in the room. One small heater- turned it up full but room did not heat up sufficiently to make getting changed to go out again a pleasant
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Reception good although public areas are very bleak. Room very nice. No bath but big shower - all looked new although there was rust at bottom of shower door. Had been told on arrival that grill would open at 6 and menu was provided in room. Set off for grill but it was closed -
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Stayed here two night visiting our daughter who lives in west Kirby.its a really nice hotel .well situated in nice grounds and good parking.Its always nice when arriving ,you are welcomed with a smile ,that person was Scott on reception at the time of check in.Very helpful ,and
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I stayed here with other 6 persons and we booked 2 rooms for 2 nights, saturday and sunday nights. The first receptionist was funny and we loved his way to do with guests, but we had our 1st problem on the check-in: even if I booked 2 weeks before online and with a prepaid way
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded 3 weeks ago
Hi Jonni1998, Thank you for taking the time to share your thoughts and experience with our hotel. Being our valued visitor, you have a keen understanding of what real hospitality means. I am sorry you were disappointed with the room amenities, bathroom sink, and dining experience. I know its not just the perfect stars or ratings that make a hotel, it's about how we take care of our guests which cannot be duplicated elsewhere. I'd like to look into the full details of your stay concerning the billing issue and earning discrepancy, as such, I sent you a private message. I appreciate your feedback as I look forward to your response. Best, Zel N. Case Manager IHGService
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Only decent thing is the reception staff are pleasant everything else was absolutely dreadful. Staff allowed drunk inconsiderate people to roam the corridors at all hours, beds are ridiculously uncomfortable, TV in the roof switches itself on and off all night waking people up,
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake
Responded 4 weeks ago
Hello Kayleigh I, Thank you for letting us know about your experience and choosing to stay with us. I'm very sorry to know your dismay about the condition of our facilities and amenities. It's a continuous process as we strive further in making our services from good to great. As IHG wants to make your every stay flawless, your thoughts are taken into account and are shared with our hotel management to be used as a reference to better your next experience with us. Also, I'd like to follow up on your concerns that's why I've sent you a private message. I truly hope that we will have a chance to make it up to you and provide you with a better experience upon your return. All the best, Peter J. Case Manager IHGService
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Photo provided by managementHoliday Inn Express Liverpool Hoylake
Meeting room
Room with a view.
Standard double room...
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is the carpark free?
We have stayed here many times when visiting family in the area but I wouldn’t consider it a wedding venue unless it was just to accommodate guests who needed to stay over in the area. I would have the place down as more utilitarian...clean, bright, and basic....and sometimes great value for money, although not always. If you mean just for accommodation rather than the ceremony or the photographs then I would say it’s fine with the exception of some of the beds, many of which are just standard doubles with lumpy, and/or bouncy mattresses, not what you expect in most hotels these days. Also I would check that they can deal with a large number of guests as when we visited recently (stayed over Boxing Day night) breakfast, which is usually fine if basic, was chaotic because of the hotel being quite full, they were running out of everything, the drinks dispenser wasn’t dispensing hot water properly, plus there was a pile of dripping wet plates…and burnt sausages. This isn’t usual but I only mention it if you have large numbers of guests involved as you need to ensure there are enough staff to look after you properly.
2 votes
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Are towels provide in rooms and is there coffee maker
Towels provided. No coffee maker but there is a kettle, mugs and a limited amount of tea/coffee/sugar and uht milk supplied in the room
1 vote
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Are dogs allowed at your hoylake hotel ?
Yes ive seen dog in there
0 votes
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Rooms are OK but very typical modern commercial hotel... rather impersonal but good location and car park. I complained about queue at check in and rather moderate breakfast. I said not very express !!! Good luck
1 vote
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123
"Very noisy doors and thin walls- earplugs?"
"Try a room in the next door hotel."
"Small rooms, but clean- beware of the bouncy beds!"
"all rooms are good."
"Rooms are very quiet"
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PRICE RANGE
$67 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kings gap court liverpool
FORMERLY KNOWN AS
Kings Gap Court Hotel
LOCATION
United KingdomEnglandWirralHoylake
NUMBER OF ROOMS
56
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