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Just been for Sunday Lunch. Lucky we are out. Service was terrible. It took 4 hours to have lunch. Not enough staff. Girls were overstretched with the amount of people they had dining.
Quite overrated. Won't go back.
Comfortable, clean room. Large bed. Iron and hairdryer in room. Bathroom clean with complimentary toiletries. Staff friendly and helpful. Beautiful evening meal in the Library restaurant. Second visit for us. Will visit again.only 10 miles or so from Newscastle so ideal for shopping trips or...More
We were a little nervous about our choice of hotel based on some earlier reviews. If there were any faults before, they certainly have learned from them.
From the outset service was excellent. Our luggage was taken from us and appeared in our room by...More
1 Thank GeorgeTCD
Response from PeterJDawson, Operations Manager at Matfen HallResponded 3 days ago
What a lovely review, Im really pleased that your stay was so enjoyable! Indeed we have recently refurbished a number of our bathrooms during our ongoing development project, I'm really pleased that you found it to be comfortable and well appointed.
Luke has only recently...More
A great couple of days in this great hotel. Great service, golf course. Lovely walks and surroundings a short drive from the airport. The food was great as well as the staff who were happy to help with any requests.
Only niggle was the quality...More
We stayed in room “4” for 2 nights on a Dinner, Bed & Breakfast basis and thoroughly enjoyed our stay.
The bedroom/lounge is large, decorated in a comfortable country house style, very clean, quiet, with lovely views over the golf course. The bathroom is large...More
1 Thank Talcy2008
Response from PeterJDawson, Operations Manager at Matfen HallResponded 1 week ago
Thank you so much for your wonderful review, It's made it's way to our staff notice board!
I'm very pleased that you enjoyed your visit and I hope that I'll be able to welcome you back in the near future.
Peter J Dawson...More
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Fitness Center with Gym / Workout Room
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$159 - $290 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Response from Stephanie C | Reviewed this property |
we stayed in june for anniversary. booked a classic room no.15 & it was quite a treck with no lift along corridors & up & down stairs. it was a lovely room overlooking rear car park. there was a wedding & all the guests... More
we stayed in june for anniversary. booked a classic room no.15 & it was quite a treck with no lift along corridors & up & down stairs. it was a lovely room overlooking rear car park. there was a wedding & all the guests parked outside below but it wasn't noisy & enjoyed watching the bride & groom having photos. heard no noise inside from wedding or from any other room. the grouds are lovely & peaceful. definitely contact hotel prior to booking to let them know of your requirements the staff are really helpful.
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"Old and New part to the hotel. We stayed in the New section, which doesn't have the character of t h e..."