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Swiss-Garden Beach Resort Kuantan

Agoda.com$53*
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05/14/2017 05/15/2017
1 room 2 adults 0 children
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Swiss-Garden Beach Resort Kuantan
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931 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Johor Bahru, Malaysia
Reviewed August 3, 2015

Comfortable and cozy environment with nice interior arrangement at the lobby, and therefore a lot of strategic spots for photo-taking. the room i stayed in was a family room, where upon entering the room, there was a king-sized bed, then there was another room within with 2 single beds, there was only one washroom though. very suitable for those travelling...

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Helpful?
1Thank Rachel F W L
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We are indeed glad that you had enjoyed your stay at our Resort and also had enjoyed the breakfast buffet . We do hope that when you are next in Kuantan Swiss garden Beach Resort would be your choice Hotel of stay. Thank you,

Kuala Lumpur, Malaysia
Reviewed July 29, 2015

Mediocre hotel. "Meh" service... even more 'meh' room. Not convenient location. The hotel has hundreds or rooms but less than 50 parking spaces, how convenient (not) Staff not responsive, no smiles, 'meh' faces, breakfast food ok, nothing special nor tasty. Definitely not recommended. Youre better off staying elsewhere.

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Helpful?
2Thank donovan_25
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We have noted your feedback during your stay at the Resort and apologize for the inconvenience that you had been through. We do hope that you would give us another opportunity to serve you again in the near future. Thank You,

Johor Bahru District, Malaysia
Reviewed July 29, 2015

Putting aside the issue of this establishment as being a little dated. Everything else was just perfect. Check in was swift and efficient, Room was spacious, Bed comfortable and with quality linen, Bathroom was spacious with a very good selection of toiletries. Swimming pool area and gardens are very well maintained with plenty of sun loungers and towels. Beach was...

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Helpful?
Thank David T
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are indeed glad that you had enjoyed your stay at our Resort. Our team are indeed honoured that you had appreciated the services rendered that are in line with our Swiss garden Brand Standards. We thank you once again for taking the time to give us...

Greater Melbourne, Australia
Reviewed July 28, 2015

My husband and I stayed here in July. Our first impression was good. The foyer and staff were lovely. Our room was less than we expected and although we had a balcony, our view was of the car park and a dust bowl paddock. The pool area was lovely, the food was plentiful at the smorgasbord breakfast and the staff...

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Helpful?
1Thank Sharyn J
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are glad that you have enjoyed your stay at our Resort. We do hope that on your next visit to Kuantan Swiss garden Beach Resort would be your choice Resort. Thank You,

KL
Reviewed July 28, 2015

I booked the hotel last weekend based on Tripadvisor's good review. I guess for different people- different expectations. It is an old hotel, tired room, and after a while you will want to leave. The beach couldnt save it.

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Helpful?
2Thank heynaz
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

thank you for staying with us at the Swiss garden Beach Resort. We have noted on your feedback and we will further improve to ensure that we meet our guest expectations. Thank You,

KL
Reviewed July 24, 2015

The rooms are lovely, the babycots are very old, the best is the pool and beach but please find something else to do after 2pm because than the pool is very crowded and you will find it very dirty specially the kids one and the reason why is because the people go in there with cloths on instead with swimsuits....

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Helpful?
2Thank GIGIVIAJERA
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. Thank you also for giving us your valuable feedback during your stay with us. We do apologize for the shortcomings during your stay and remedial measures will be taken to ensure that the points that have been highlighted are not repeated again. We do hope that when you...

Rotterdam, The Netherlands
Reviewed July 24, 2015 via mobile

We stayed at the hotel for 2 nights. Very friendly staff, genuinely interested in you. Rooms were very clean. The balcony is a nice addition. 2 separate pools, 1 for kids and a deeper one (5ft) for adults. The dinner was especially good, the food tastes very good, and I was very surprised by the variety of the buffet. On...

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Helpful?
1Thank Bas d
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan We are indeed glad that you had enjoyed the services rendered and had also enjoyed the facilities at the Resort. We have also informed our staff who are delighted that they had met your expectations. We thank you once again and do look forward to meeting up...

Kuala Lumpur, Malaysia
Reviewed July 23, 2015

An old hotel which has been there since I recall but very well maintained.... if any comments at all, would be to purchase new baby cots! Otherwise, the facilities are beautiful and the children will love the kids room and mini arcade where they can play a game or 2 while its too hot or raining out there.

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Helpful?
Thank traveltoes17
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are truly appreciative of your positive feedback during your stay at our Hotel. We have noted on your feedback regarding the baby cot and we are currently awaiting the arrival of the new baby cots. We thank you once again for staying with us and look...

Kuala Lumpur, Malaysia
Reviewed July 18, 2015

Stayed here for 2 nights with my credit card RM500 per night discount vouchers. The rooms are pretty big but rather plain and seriously needs some refurbishment, the aging is showing. The bathroom seems to have been renovated recently with a rather nice colour scheme of white and red which makes the bathroom looks pretty big. Staff at checking in...

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Helpful?
Thank chookyan31
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you also for taking the time to give us your valuable feedback and we will work on the points that you had mentioned for further improvement. We do apologize for the inconvenience caused and we do hope that you would give us another opportunity to serve...

Kuala Lumpur
Reviewed July 16, 2015

We visited Swiss Garden Beach Resort for the 3rd time in June 2015 with my family. Check in: The check in is still not good. We booked for 3 rooms one month in advance for low season (fasting month and weekdays), requesting for adjacent rooms but when we got there, only 2 of the rooms were side by side. Only...

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Helpful?
Thank Nee_Etp
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort We have noted on your feedback with regards to the allocation of rooms and we have taken remedial measures to ensure that there is no repetition of this in the near future. We are glad that you have seen improvements to our breakfast buffet and we will continue...

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05/14/2017 05/15/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 656-2657 Mukim | Balok Beach, Beserah 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Beserah
Price Range: $61 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
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Questions & Answers

Here's what travelers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travelers.
10 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best view, best accommodation”
MattGome, 2 weeks ago | Read review
“dont come on the weekends”
meir181, 3 weeks ago | Read review
“Always request for beach view rooms and confirmed it if possible .”
Zigzagjalan, 4 weeks ago | Read review
“Sea facing rooms are scenic. To avoid noise from the pool, request higher floors”
Sarjeet_Sohal, 5 weeks ago | Read review
“Some rooms are old (Bad quality of the bed...) BUT there are also plenty refurbished rooms (Many of them are in the lobby floor)”
RONALDODIMATTEO, Mar 25, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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