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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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930 Reviews from our TripAdvisor Community

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Showing 837: English reviews
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Melbourne, Australia
Reviewed yesterday NEWvia mobile

What a terrible disappointment this hotel was. Our recent stay there started with the foyer, grand looking and a nice view to the pool, unfortunately the excitement ended there. Where do I begin, service was non existent away from reception, no poolside service despite it clearly being advertised, beds as hard as the wooden floors they sat on, buffet breakfast...

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Helpful?
Thank Damien H
Reviewed yesterday NEWvia mobile

Stayed here for 4 nights with family/friends. Very disappointing. The view from the pool and beach is great but that's about where the compliments stop. The rooms are very outdated and need a renovation. When checking in we were told that we would be able to have our room bill changed into our name as my partner needs it for...

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Helpful?
Thank AshHart19
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear AshHart19, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. We regret to learn of your unpleasant experience during your recent visit to Swiss-Garden Kuantan. Please allow me to apologise for the inconveniences caused during your stay with us. Your feedback was shared with the Front Office and F&B team for their further corrective actions. I...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

We travelled with my mum, mum in law and a 9 month old baby. Service was great. Check-in was fast and easy; the resort accommodated our request for early check-in for the baby's convenience. Also, all the staff we came across (f&b, housekeeping, reception, concierge, leisure) were extremely friendly and that made us comfortable. We especially liked that the beach,...

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Helpful?
Thank Kelvina S
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Kelvina S, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan. We are indeed glad that you had enjoyed your stay at our Resort and we truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful Swiss-Garden experience with fellow travelers. Please be assured that I will be...

Reviewed 3 days ago NEWvia mobile

What works: - Spacious room - Clean (not easy to maintain the cleanliness of a beach side hotel with all the sands around that are bound to be carried in by the hotel guests!) - Great view from the balcony (highly encourage you to get a sea view room!) - A rail is fixed at he balcony for you to...

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Helpful?
1Thank LuckyFaye
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Mr Yuen Fei W, Thank you for staying at the Swiss-Garden Beach Resort, Kuantan and taking time to thoroughly review you stay at our Resort. It is essential for us to continuously improve our quality of service, therefore you constructive and detailed feedback is the key. It is regrettable to read that our service and consequently you stay did...

Kulim, Malaysia
Reviewed 1 week ago

The hotel room view is great. I love the hotel facilities. The pool and beach are excellent! Our 3 days 2 night stays are quite comfortable. The cleanliness of room should be improved and it is highly recommended for travelers.

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Helpful?
Thank norazuramn
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Puan Norazuramn, Thank you for staying with us at the Swiss-Garden Beach Resort, Kuantan We are indeed glad that you had enjoyed your stay at our Resort and we have also noted on your feedback with regards to the room cleanliness. Trust that we will review your comment with the team for further improvement. We certainly look forward to...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 2 weeks ago

We enjoyed the beach - you can still find sea shells and see live small crabs. The breakfast selection is good and the Chinese restaurant is recommended serving great tasting food. The rooms are nice and comfortable although I do wish they had family rooms facing the sea. The service is great and I especially thank them for providing a...

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Helpful?
Thank WatiG
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear WatiG, Thank you for staying at the Swiss-Garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay and thank you for taking time to share your wonderful Swiss-Garden Beach Resort experience with fellow travelers. We certainly look forward to having you stay with us when your travels bring you to Kuantan. Regards Raymond Leaw Executive...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We spent 2 nights here. The room was spacious and clean. Hotel surrounding was peaceful and relaxing. Staff was polite and friendly. But the bathroom needs up dating. Breakfast not too good,although the food various. Booking was was a hell if you need a disabled bathroom, reservation refused to confirmation until the previous day. It made advanced booking impossible. Even...

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Helpful?
Thank Ypk130
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Ypk130, Thank You for staying with us at the Swiss-Garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay at our Resort and also apologize for some of the shortcomings that you had experienced. We will certainly make efforts to improve the Front Office services. We do hope that you would give us another opportunity...

Kuantan, Malaysia
Reviewed 2 weeks ago

The best hotel that i have been checked in..having the holiday with family at this hotel gave a sweet memory for me and my family..but i suggest that this hotel must also have the roof parking for car is better..anyway, two thumbs up for this hotel. thank you (^_^)

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Helpful?
Thank MattGome
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear MattGome, Thank you for staying with us at the Swiss-Garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay at our Resort and truly appreciate hearing from our valued guest. Once again thank you for giving us your feedback and we certainly look forward to welcome you back in the near future. Regards Raymond Leaw...

Sepang, Malaysia
Reviewed 2 weeks ago via mobile

Stay at this hotel for 1 night before going back to kuala lumpur from kuala terengganu. Slightly outside from city centre, it is a suitable place to relaxing yourself from the busy city. Beach are located just few steps away from the pool area, a good spot to view the sun rise. Staffs was very nice and helpful, rooms also...

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Helpful?
1Thank e_janz
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear E_janz, Thank you for staying at the Swiss-Garden Beach Resort, Kuantan. We are indeed glad that you had enjoyed your stay and truly appreciate hearing from our valued guests. My Team and I hope to have the opportunity to welcome you back and thank you for choosing Swiss-Garden Beach Resort, Kuantan. Sincerely Raymond Leaw Executive Assistant Manager

Bangkok, Thailand
Reviewed 2 weeks ago

this resort is geared mainly for groups with low budget fees...on the weekend the place is like a bus terminal...hundreds of people moving around with many children screaming the rooms are poorly maintained..the website says it was recenetaly ranovated ...no such thing. the gym smells very bad...there are no railes in the swimming pool to step down into the pool...the...

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Helpful?
Thank meir181
Raymond L, Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Mr Meir181, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Swiss-Garden Beach Resort, Kuantan. I do wish to apologize again for the experience which did not meet your expectations and I appreciate for the details of your concerns as this allows me the opportunity to review the concerns with...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 656-2657 Mukim | Balok Beach, Beserah 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Beserah
Price Range: $61 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
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Questions & Answers

Here's what travelers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travelers.
10 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“best view, best accommodation”
MattGome, 2 weeks ago | Read review
“dont come on the weekends”
meir181, 2 weeks ago | Read review
“Always request for beach view rooms and confirmed it if possible .”
Zigzagjalan, 4 weeks ago | Read review
“Sea facing rooms are scenic. To avoid noise from the pool, request higher floors”
Sarjeet_Sohal, 4 weeks ago | Read review
“Some rooms are old (Bad quality of the bed...) BUT there are also plenty refurbished rooms (Many of them are in the lobby floor)”
RONALDODIMATTEO, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question