Great View, Charming
NUMBER OF ROOMS
We had a blast and nice sunny weather and rain in the evening and at night The resort is superior, the staff is super friendly and useful. Breakfast buffet was great with a big varieties and charming chefs. We really enjoy our time and we'll probably to back again. We highly recommend it if you wanna get away for the weekend and do some water sports. The pool is impressive, very big and every well maintain. The ATV, segway ride was really fun and my family really enjoy it.
Such a great concept. Loved the round tents and all the furnishings. Feels like you’re on safari when you’re inside. We were upgraded to a lagoon view safari tent and loved it. So nice to have a view out to the lagoon and to have your own outdoor table, chairs and sun loungers plus you walk straight out your door on to the ‘beach’ and lagoon. The tents are really spacious, beds are comfortable and the outdoor bathroom is lovely. Loved showering in the fresh air and having such a big bathroom. The service was excellent from check in to having things delivered to the room. The bar fridge was hopeless, even after receiving a new one, so we had to ask for buckets of ice. It was delivered to the room immediately. All the staff were lovely, polite and friendly however not up quiet up to Marriott standards. Hopefully they will improve over time and learn more about what western tourists expect. Apart from the bar fridge not being cold the main downfall at Natra is the restaurant and food. The pizza was basically a flat/pita bread with too much cheese that was only just melted - not nice and cooked/bubbly like a proper pizza. The food options could be improved. Not what you’d expect to find at a Marriott hotel. Drinks are very expensive - hence the need for a bar fridge or ice! The lagoon is loving for swimming. Didn’t do any of the water activities. Spa options were almost double the price of the spa 5 mins away. …
It was my first glamping experience and I definitely had an enjoyable time. The room was clean and stylish and service was great although there was quite a bit of delay in checking in. The breakfast buffet spread was awesome too! There was a wide selection to choose from. The tents were sufficiently spaced apart from each other hence there was good level of privacy. There were no mosquito problems as well :)
We went to Natra on 20 to 22 January 2020 to celebrate our 5th wedding anniversary. We have no complains. And already planning to go again soon! Yeah! Totally glamping experiences and i was shocked there's no mosquitoes! It's really a value for money resort. Expensive but high class treatments. Room service and maintenance was very fast. Less than 5mins. Our water heater didnt work and so we called the reception counter and less than 5mins the maintenance personnel came and fixed the problem.
It took me a while to simmer my frustration down. I have to say that I was not impressed with the quality of how we were received and the normality of the overall stay with below average food options like below average. For a 600$/night I would of expected that the level would of been higher. The resort management and marketing have definitely over sold VS their capability of delivering a good experience. In a nutshell: Super noisy patrons - The hotel management should explain what "Glamping" is to their customers, we felt that they thought the tent were sound proof. Also if you're going for a relax quiet environment it fails to mention that the fake grass fence is to hide a motocross track right next to the tents. Forget about tranquility in the afternoon. We also had 0 answers from many early check-in email request via marriott.com. NONE. Tell us to wait an hour for our room where it took 6: Please wait...please wait ..We saw all the other early guest get their rooms first and we were there before them. I guess it doesn't pay to be polite and nice to staff and management. Also when we asked for the bed to be fixed: Sorry its ALL like that. REALLY? The maintenance if poor and the capabilities are poorer. Room service was a joke: We booked a BBQ then changed the time via a guest relation call.... They forgot us. We ask for glasses and ice. We had to call twice in 1.5 hours. Again, If I would of paid 100$ a night then OK I manage our own expectations but at 600$ a night Natra Bintan, A Tribute Portfolio Resort needs to STEP UP their game as guest are paying the equivalent of a suite in a 5* hotel and should come with the service, quality of this level. Sincerely Disappointed,…